Prós: The staff and management are well trained, courteous and helpful. The building in which my grandfather stayed in the 20s, and 30s has been beautifully restored. From the hotel, one can walk to a number of restaurants (Mayflower, Elite, etc.) as wells as to St. Andrew's Cathedral, the Old Capital Museum and other historical sites.
Contras: I liked it all. Will definitely returnI
Prós: Fantastic lobby restoration
Contras: Key cards worked poorly. Had to reset twice.
Prós: Upon checking in, staff was not very friendly. I found a used syringe cap. As a nurse I know it was not a diabetic syringe cap, as I was told from the staff. I had not stayed at a Holiday inn express in a while and will not consider it again.
Contras: I can handle the rudeness, but cannot handle sleeping in a dirty room. The only reason we did not leave was due to necessity. We were tired and could not drive any longer.
Prós: The hotel was easy to find. The Keurig in the room was a nice touch.
Contras: There was mildew in the tub.
Prós: The staff had wonderful personalities. The rooms are very clean. And complimentary is great!!!!
Prós: Really surprised to find this clean, comfortable and friendly hotel. Wasn't the finest in town, but for the rate it was very nice.
Prós: Loved the fact that our EVERY need was met! While traveling with my elderly mother,a toddler and myself,our 12 hour trip was exhausting. Once we made it to the hotel,they greeted us with smiles and a wheel chair. They went above and beyond to meet our expectations! Will defiantly add this to our list of hotels to frequent while traveling South.
Prós: Nice, quiet room. Comfortable bed. Iron and hair dryer, but no fridge or microwave. Free breakfast buffet offered many items to choose from and the food was good. Parking was good. Elevators moved quickly. Relaxing place to stay. Rooms were cleaned very well each day and linens replaced. The staff were pleasant on very helpful. The price was right and I would stay here again. Plenty of restaurants in the area.
Contras: There was no shower curtain, so the floor would flood during a shower. The ice maker in the hallway did not work. The entry door did not close by itself, and had to be pushed to shut fully. The TV controller did not work reliably. Minor issues that guests should not have to deal with.
Prós: Free cocktails
Contras: Gum wrapper in the hallway
Prós: Front desk staff was friendly.
Contras: The bathroom was so small you couldn't fully open the door, it hit the toilet! Seriously!
Prós: Good customer service, bed was comfortable
Contras: Need more tables in breakfast area, tv service was spotty
Prós: convenient location
Contras: rooms are a bit old and worn.
Prós: Great location, clean, comfortable with a great atmosphere.
Contras: Room was a bit small.
Prós: Cocktails gratuitos
Contras: Empacotador de goma no corredor
Prós: Um bom serviço ao cliente, a cama era confortável
Contras: Precisa de mais mesas na área de café-da-manhã, o serviço de TV era irregular
Prós: Everyone we interacted with from check in to check out was friendly and helpful. They made a good impression on me from Nicole and Chantel to all the people who helped us. It was a very good experience, the way all service should be handled.
Prós: The room was a good size and clean. The breakfast was okay.
Contras: The pool area was in need of repair. Lights were broken and the pool was dirty. The view was terrible.!. The fence around the property was in need of repair. Our refrigerator did not work and the front desk did not offer to do anything about it.
Contras: Breakfast, egg patties unappetizing
Prós: The location was nice and the staff were very friendly. We had a great time on our vacation.
Contras: In the bathroom, there were some areas that needed a little repair. Other than that, it was clean.
Prós: Easy checkin, checkout. Friendly staff late at night when we checked in. Good breakfast menu.
Prós: Location and feeling of security in downtown Jackson.
Contras: The hotel was super dated and could completely use an update. It's funny all the money that was poured into the lobby but rooms were neglected. The hotel offered free water, but you had to go to the front desk to get it.
Prós: Staff, very hospitable.
Contras: Bathroom toilet was not cleaned upon arrival.
Prós: Remodeled room and lobby were nice.
Contras: They charged our credit card for the room and we had prepayed. Still haven't got a credit.
Contras: Not up to standard compared to other Hampton Inns in which I've stayed. Generally more run down (things like chipped floor tiles, old carpet, etc) and didn't "feel" very clean.
Contras: No refrigerator or microwave in siute room
Prós: Staff was very friendly and helpful. Breakfast staff were excellent. Professional and courteous.
Contras: The room was rather dirty. I knew this was a older establishment, but there doesn't seem to be much attention to detail in linen cleaning. There were hairs dirt and holes in the sheets. The hotel is in need of a renovation. Not typical of most Hamptons previously visited.
Prós: We had a place to rest our head but even then I was worried about my vehicle still being intact in the morning.
Contras: The location was sketchy even though right off the interstate. The staff were not hospitable. I am from Texas so maybe it's just me but from the front desk to the breakfast attendant. She seemed so unhappy to be there. Did not talk or greet guests. I asked for syrup and she just held up the silver containers that milk go into at Starbucks. She did not say a word. The breakfast bar was not well stocked. On the way out my mom still thanked her. The outside was overflowing with beer bottles and trash when we first arrived as it was almost midnight. The trash was still there upon leaving. The pool very small and murky. Don't plan on swimming in this place. More like a wading pool.
Contras: The toilet in my room had urine on it which made me question the cleanliness of the entire hotel. The shower wasn't clean. I cleaned myself The vanity was really small and tight. We asked for a room with a refrigerator and did not receive one
Contras: On my last visit the upstairs guest were loud. I called the front desk and the problem was taken care of.
Prós: Price, location, and customer servi
Contras: Bathroom could've been cleaner than it was.
Prós: The staff was very friendly and courteous! Also, it had a very nice pool.
Contras: The outside door when we got there after 10:00pm wasn't locked.
Prós: Loved the kitchen
Prós: The front desk attendant was very friendly, which always makes checking into a hotel easier.
Contras: The room initially appeared decent, however once we were actually in it, it was not very clean. I also thought it was strange that there was no silverware or plates, etc. even though it had a kitchenette, but otherwise was an okay room.
Prós: Great staff. We enjoyed or stay
Prós: It was right by the highway and 5 minutes away from my daughter place
Contras: The plumbing sucked. The toilet didn't flush the 2nd day. I was given a plunger and it still didn't work. The breakfast consist of granola bars, blueberry muffins and coffee. I don't think I'd stay there anymore when I come to town
Prós: It is very clean and the staff were very friendly
Contras: The breakfast is not good. They need to improve on what they offer for breakfast.
Contras: Yes, some staff members were terribly rude! Especially the general manager, very unprofessional,and nasty attitude!
Prós: Enjoyed my stay and appreciate the exceptional service. I will be back
Prós: The staff was responsive but didn't apologize when I asked for a new room. The new room was clean and didn't smell bad, but was a very mediocre room.
Contras: The room I was given was uncleaned. The bed was clearly dirty, and two pillows had no cases. The floor had crumbs on it, there was no toilet paper in the bathroom, and there were sticky spots on the counter. The whole room smelled like cigarettes. Completely disgusting.
Contras: Dirty no bathroom towel bathroom door falling apart
Prós: Helpful people & a clean nice room
Contras: Parking lot was a bit tight yup navigate. Breakfast was not that great. Only cooked food was sausage & gravy & boiled eggs. (Though they had aw wake machine like everyone else.)
Contras: Road leading into the property was very rough needs attention.
Contras: The continental breakfast was horrible. The apple juice and orange juice (came out clear as a matter of fact) was watered down. The items available weren't appealing at all. There was also no meat at all which was a huge deal breaker for me.
Prós: Clean bed and hot shower been traveling and needed to rest
Contras: room was said to be non-smoking but had an ashtray and could smell smoke. I belive its a smoking room during the week and sold as a non smoking room on the weekend. My son has asthma and made it difficulty for him to sleep well. There was no others!!
Prós: It was a very big room. My wife suggested we invite guests. ha. King size bed.
Contras: The sink was very slow to drain. I let the attendant know at the desk when we left and she said, 'I'll get right on that.'
Prós: Close to the interstate.
Contras: Everything except being close to interstate. Room was dirty, area was not safe, staff was rude, if it was not late and I was on the road 12 hours I would not have stayed here! Also cockroaches in rooms.
Prós: It was clean and people were friendly.
Contras: No complaints
Prós: The rooms were clean.
Contras: The beds were hard as the floor and the shower did not work in the bathroom.
Prós: ABSOLUTELY nothing!
Contras: The lobby smelled, the individual at the front desk didn't speak English well, she barely understood what I was saying, it was cold and the heat didn't work past 3 on the dial, the door looks as if it had been kicked in, there was no iron in the room!
Contras: The hotel was old and not taken care of. The breakfast food tasted old and stale.
There was onlyy a sheet on the bed. Not sheet.
Contras: Love the shower
Contras: We entered our room and found the a/c on full blast. Then we found that there were not blankets or bedspread on the beds. When we called the front desk, we were told to come down (we were on the 3rd floor) to pick them up because the gal at the front desk was the only staff. How can you have a 4 story Inn with 1 employee. I did not feel safe.
Prós: I received an excellent staff welcome (by a young man named Preston). Lobby is open and well done. Rooms are large; the dated bathroom reflects the prices, but was fine.
Prós: Hotel convenient to highway for travelers. Staff was friendly & helpful. Provided needed supplies.
Contras: Hotel lobby was warm, AC not working properly, fans placed by staff helped. Hotel is in need of renovation. Carpets and wall paper in hallways needs to be replaced. Room's bedding & sheets clean but no bedspread. Hotel was cheap but a bit of TLC is needed.
Contras: When I checked in the room, we had NO towels. I had to call the front desk and I still didn't receive them until about 8pm. I thought that was rediculous. Also, the heat in the room DID NOT work. I am so glad that it wasn't winter because my family and I would have frozen to death!!!!! I will NOT recommend this facility to anyone!!!!
Prós: Staff was friendly
Contras: Hidden fees they added to price of room after I arririved... StaAdditional taxes that weren't included in price when I booked room online..carpet needed to be replaced, shower tub paint was peeling
Contras: O hotel era antigo e mal conservado. A comida do café da manhã tinha gosto de velho e sem graça.
Só tinha um lençol na cama. Sem lençol.
Contras: Property was gross, big trash can took up the good parking spots, linens were old and had holes in them, phone didn't work, newly done shower had gaps in the tile, towel shelf by sink had wires hanging out of it. Worst of all, the iron was so grimy and dirty that it ruined one of my best shirts.
Prós: I was not satisfied with the servicealso the clerk charge me extra when I pay for a doubleand I will tell friends and family not to stay there anymore