Prós: Newer facilities. Grotto was a nice kid-free environment. Bike tour was a fun, included excursion and staff was friendly. Connection to sister resort was a nice walk even though the other hotel was inferior. Lobby bartenders took care of us. Rooms and balconies were comfortable and well kept compared to other resorts in the area. Proximity to Isla Ixtapa was hard to beat- walking distance to ferry.
Contras: Food was pretty bad, limited options and not even presented well. Beach access was a joke. Not many restaurants were open, even though they were advertised as such during booking. Far from town. Layout was a little strange - too tiered/broken up. Back-of-house operations were a little too exposed. Would have been nice if the oyster bar was open during our stay.
Prós: Friendly, welcoming staff...good quality of food (especially the specialty restaurants) and vast drink selection (both alcoholic and non-alcoholic drinks). Beautiful beach and pool area...hotel very clean! We would definitely return!
Contras: Beds were a little hard from what I am accustomed, but they worked fine for the week's vacation.
Prós: Thought the Food was good. Not excellent but good.
The pool was decent, always an area to sit.
Great spot on the beach.
Close to the shopping center and restaurants.
The staff were very friendly and helpful. Good english speakers.
Contras: Our room was in a bit of dis-repair.
AC only cools to a point, and the humidity stayed in the room for the most part.
The bathroom was in need of a lot of fixing. We always had water on the floor.
AC leaked condensation the first day and puddled on the floor.
Mold on the ceiling and doorway for the bathroom.
Very strong chemical smells from cleaning and also painting in the halls.
The music that plays in the evenings at the Disco and the live music earlier is very loud for anyone with a Garden View Room. Goes until about midnight.
Contras: The outside and sign have been updated. The hotel on the inside has not since the 80s. Room looked like it really needed remodeling. Elevator would not work if more than 4 adults were in it. You have to press button for doors to close. It felt unstable.
Prós: Loved the beach and location. Also most of the staff were very nice and helpful. Showers were huge and very nice. Taxis from the airport cost like $40 but should cost maybe $20.
Contras: Ocean view=barely if any ocean view. Food mostly verrry mediocre/gross. Rooms very uncomfortable. Plastic over matress makes you sweat. No wifi in the rooms. Just when your outside. Other all inclusives ive been to have ppl bring you drinks. Here you had to keep getting up to get them.
Prós: Amei a praia e localização. Também a maioria dos funcionários foram muito nice e atenciosa. Os chuveiros eram enorme e muito agradável. A corrida de táxi do aeroporto como US $ 40 mas deve custar talvez US $ 20.
Contras: Com vista para o mar = mal se qualquer com vista para o mar. Principalmente comida medíocre verrry/bruto. Quartos muito desconfortável. Mais de plástico colchão faz você suar. Sem wi-fi nos quartos. Apenas quando o seu exterior. Outro tudo incluído Ive sido a de ter pessoas lhe trazer bebidas. Aqui você tinha que manter se levantar para obtê-los.