Clink 261 Hostel

Near train station

During this time of Corona Virus crisis, my family was not able to come and join me in London. They were not allowed to fly from Manila to London because of travel restrictions. I can't afford my elderly parents to come here and join the "problem". When I asked for consideration and cancellation for the booking, the hostel can't allow it. It is basic human consideration that your company will consider every aspect of the reasons for cancellation. The money paid is already huge for us because my parents are just pensioners. I'm just a simple single below average earning man. Will it make you happy that us didn't enjoy your services? You have affected us financially and mentally. I felt very sad and very unhappy when my parents were not allowed to come to London. I am not from here. I am from Australia who was able to come few days ago before Australia made travel restrictions. This would have been a holiday for my parents. But corona virus prevented them from coming. Then your hostel still wants us to be charged full amount? Is that the mission vision of your hostel? Shame. Your lift was not even working. Your crew wasn't even empathic with my situation. Now are you guys happy that you made me and my family more sad.

Price, friendly staff and location were excellent

The noise was unbearable. Noise at the reception, noise in the lounge, noise in the kitchen and above all noise in the bedroom, the whole night long. People making phone calls, watching tv, agressive and looney weirdo's (2 in one bed?) ....all at 3 in the night...did I mention the snoring choir already?

For what I have paid,I cannot complain,I did sleep well and wake up in the morning could not complain for that

The only thing I noted was when I arrived I gave my name,the receptionist told me to pay in Cash(£10) she could not take payment on the card since it was just £10,any other alternative,what if I did not have cash on

Location

The common rooms were great. It was really nice to have the opportunity to meet new people, when spending time in the TV and internet-room, and in the kitchen. All of these rooms were newly renovated, and the self-catering kitchen was quite well equipped.

I stayed in a 4-bed room. It was really small and there was barely room for one person to stand at one time. However, because you spend very little time in the room, it was good enough. The bed quite hard, but I slept well still. The bathrooms and showers were clean, but they were old and shabby, but hopefull they are planing to renovate them soon.

I really liked the humanity of the staff

I did not like the toilets and showers were broken because