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The hotel was comfortable and clean. The breakfast was tasty for a continental breakfast. Overall a nice place to stay. You could hear people talking through the walls at night
Awesome hotel near Hot Springs National Park! The hotel was extremely clean and well maintained. The staff is super friendly and helpful.
The attentive and courteous staff rivals that of a cruise ship. I have stayed at the Embassy Suites in Hot Spings twice in the last four months and each time I was made to feel special by every member of the staff. The Hot Springs Embassy Suites should be a template for the Hilton chain on how to cater to guests. Yes, I had to eventually leave!!!
They breakfast was great, the staff was on point. & that spa was much needed.
The staff was very friendly and everything was well kept and clean The drive way to the hotel is very hard to find the first time and a little steep. Also, the breakfast was definitely not the greatest.
The room was great and for a great price! It was very comfortable, clean, and had a great view! The downstairs area was great, I loved the fireplace in the lobby and the eating area. The pool was awesome, and the complimentary breakfast was good! I wish the breakfast had bacon! That would have made my day!
The room/hotel was new and overall very clean. The free breakfast was very nice, far better than the majority of free hotel breakfasts. Found a towel from a previous guest that the cleaning service did not.
I liked that the facility was so new. The showers drained slow. Surprisingly, I stood ankle deep in a brand new bathroom.
Friendly and very helpful staff. Nice hotel. Little old. Rooms need to be updated.
Location on lake Hamton was a big plus. Rooms were clean and comfortable
Very very clean and location was really really nice for the price The bed was a bit too stiff for my fiancé and I
I loved the location of the hotel. It was ready for check in upon our arrival. It had a workout facility. I wasn't able to get a non-smoking room. Requesting a nonsmoking room should be an option when selecting a room kayak.
Staff was great. Room was ok, but good for the money. Could use an update.
Housekeeping did a good job of room cleaning each day. Relatively quiet. Good view off of balcony. Staff was courteous. Odd smell in hallway on 5th floor
Nice and affordable, especially, My son likes Free rental DVD service
The strengths of the hotel were the excellent service. By that I mean the staff was Very friendly, courteous and always willing to help where possible. The room was also furnished with modern furniture, it was clean and had everything I needed in the kitchen. The internet speeds were also very good. I was getting over 12 Mbps download and over 4 upload. On the flip side, I found the hotel noisy. When someone walked on the floor above us, our room would shake. Also our breaker kept blowing when the microwave was in use ( I am sure this is not normally the case though).
This was our second stay at Candlewood. The rooms are very clean, nice decor, bed was comfortable. Friendly staff. Close to everything. Great Stay.
THE ROOMS COME WITH MIN KITCHENS & WERE CLEAN. THE LOCATION IS ON THE MAIN STREET OF TOWN & JUST OUT OF THE MAIN DOWNTOWN AREA. HAD VIDEO'S TO RENT WITH A BUMPER CARS/GAMES CENTER RIGHT NEXT DOOR FOR THE CHILDREN. WILL CHECK OUT CANDLEWOOD SUITES AGAIN!
A good clean hotel with friendly customer service.
This hotel was a great place in a great location. The only knock I give it is that it was noisy. Not people running down the hall noisy, but built in such a way that one could hear people in the hall and above you and beside you... Other than that it was great and I would stay there again.
My husband, toddler and I made a quick stop in Hot Springs to eat at McClards while on a road trip. Our hotel stay wasn't great as we expected. We arrived late, during a shift change; I know this because the staff member who eventually checked me in, informed me that he was trying to leave for the night. We had a queen sized bed, but only one nightstand which is always difficult on a couple who both wear glasses. There was only one bath towel in the room as well, so maybe the expect a queen bed to be a single. We knew in advance that the hotel does not provide portable cribs, and there was enough room for the one we brought. All night long, we listened to the freezer, on the full sized refrigerator, make noise - I assume the ice maker given the only ice makers on premises are the ones in room. We were on the first floor and heard everyone walking through the parking lot in the morning, as well as the car alarm that kept going off. We did not hear much noise from inside the hotel, howev...
This hotel was very clean! We had a studio suite and it was plenty big enough for the two of us! We did not use any of the cooking appliances, but they looked new. The bed was very comfortable too. Was close to the racetrack, we walked. Even though there was no breakfast at this hotel, there were several options close by. Overall a fantastic stay!!!
Hotel, room and bed were great. Staff, however, was rude and condescending. I could hear them talking about other customers in a rather negative light while there were quite a few of us in the lobby. I understand that, in any workplace, you're going to have complaints about the people you deal with. You shouldn't, however, let those people (or other customers) hear about it, though.
We rented the King Suite as we were travelling with our 2 yr old and 19 year old daughter. Our one and ONLY complaint on the hotel was that the air conditioning setup was a unit in the living area and a very pathetic pass thru fan into the bedroom. So with this setup our kids froze and we were too hot. If we opened the door the temp evened out, but we got the suite with the bedroom to have some privacy.
My wife and I were looking for a 3 - 3 1/2 star hotel that would allow our 1 1/2 years old golden retriever/lab mix. If you are looking to stay at a nicer hotel with a larger dog in the Hot Springs area, then I would strongly recommend this hotel. The rooms come with a fully stocked kitchenette so that you can fix your own food (and refridgerate it) if you want. The beds are pretty comfortable and the bathrooms are clean. There is even a nice patio out back overlooking the pool. The only drawback to the hotel is that they do not serve any kind of breakfast whatsoever. The only thing you're going to find is pre-packaged stuff at the lobby's convenience store that come with the typically inflated hotel prices. From what I understand, the breakfast situation is a standard thing for Candlewood Suites. You are, however, charged about 10 dollars less per night than a comparable room due to the lack of food. So go to a closely located restaurant and spend your money on breakfast there. That o...
Great location and excellent staff. There is a definite attempt to keep the hotel as historic as possible. The price is good for the location. Attempts to update the historic building are limited to cheap, visible, hardware-store updates and legitimately dated, simple furniture. The overall experience seems like they haven't put $4 into the place in a decade.
The area was great The room overall was disappointing
Location Nice old building Pleasant front desk staff Confederate-themed displays Bars/Restaurant not open during posted times Air conditioner didn't work very well Super old TV
The breakfast was good even without biscuits and gravy. The staff was friendly and helpful. The location is convenient - an easy turn in at the light on Central Avenue. I have no idea why hotels in the United States use these heavy bed spreads that combine a blanket with the top sheet. This is a european tradition that is unnecessary with a heated and cooled room. Hampton Inn - save yourself some money and do away with them! Replace them with a medium weight blanket. The furniture in the dining area is too heavy. The large chairs in front of the TV are too big, too heavy, too hard and uncomfortable. Get rid of them! Please! People behind them can't see the TV when sitting down.