very luxurious, big rooms, friendly staff, breakfast with lots of different choices Light system in the room is very complicated
Almost every thing in the hotel. Swimming pool and location
Beautiful hotel with very helpful staff There was a little bit of mold residue in the shower that was visible to the eye
The hotel is very good, enormous habitacion, services is good and decent food in roon services Breacfast closed to early 10:25 am
Hospitality, warm wellcome
Hotel Staff were very friendly.
The attention by all staff. The room I was given.The buffet service.
Staff very pleasant and helpful Rooms were smaller than expected considering it was a Premier room
The hotel staff was very co-operative & helpful. One night I came to know that there is no water in the washroom and it took 1 hour till the problem was solved.
Staff was very accomodating and helpful. Water was free, which was great because it was super hot Pool was closed for renovation and part of the reason we picked hotel was for pool BUT they arranged for us to use pool at neighboring hotel just down the street.
The hotel is obviously a world class international hotel but veering towards business users, as we were not there on business it was not perhaps the best choice, but the staff were always very helpful and kind. What we found most annoying was the non-availability of Taxis. We were pressed to use the hotel limo service, which was ok to and from the airport but was very expensive for short trips down town, for example they charged 70 to go to the museum, but the taxi coming back was only 30. I would have chosen a hotel closer to a taxi stand had I realised this problem when booking.
Very helpful staff, rooms were lovely, everything you'd expect from this type of hotel.
i liked that i was attending a wedding at the hotel < and the location of the hotel was in the center of doha i didnt like the staff services when i was back 2 my room the bed was a mess he just cleaned the wc.
The room was nice. We stayed at the club floor and being able to have snacks (free) thoroughout the day was very convenient. the hotel gets very crowded and noisy, at night especially. The beach was awful (they allow outside guests as well) and water very dirty.
The position is great, right on the waterfront and with all the facilities you need. Its an iconic building, there is not much history in the new Doha and this is part of it.
It's nice hotel and I liked it... Everything was fine and nice
good location, good value of money, cleean, club loungem, ffod, brekfast, and more the internet not free, tis is very bad these days for any traveler, i think sheraton has to change this policy of internet charging, internet is very important to be free, it dose not cost sheraton too much, but they charge you too much, 8 us $ l hr. it is really very bad and gives feeling tha you are stuck and yo have to pay allot for youe emails, i hate to pay for the internet in sheraton while i becomes free in the street.very bad
The design of the hotel The bath room need to be reviewed
I was very pleased with my room, though being on the flight path to the airport sometimes was noisy. The breakfast was very good also. I found the air conditioning at night to be hot, maybe this had something to do with the electrical work going on in the hotel, and doonas make it very warm, a blanket would also be good as an alternative.
The happy hour.
Nice rooms, really comfy beds! Location is next to a very busy mall, difficult to park
Everything was superb. The iron was broke, it leak water and the ironing broad old cheap.
Its location is not bad. It is not far from Soak Waqif and the sea. Also, city centre shopping mall is nearby. Although we asked for the room to be made up noon time, it took them very long to com. We were tired waiting and decided to put the not disturb sign to get a nap. That did not stop them from coming and knocking the door several times!!!!!!!!!!! We reported that and we would give this hotel a try one more time.
all in general no
I liked the location, the price, and the fact that this 5 star hotel was opened only 4 months ago.
the vallet parking staff response
Requested a non smoking room, got a smoking room
Clean hotel, professional service, good sized rooms No bar
People fly into and out of Doha, Qatar enroute to other destinations around the clock. When you pay $150 per night to rest before your next flight, is it too much to ask that they open up the fitness center before 7am? After all, most travelers leave between 5-7am.
staff, flexibility in meeting customer requests spa message hrs and options are limited. Lebanese resturant did not open until 7:30pm
The hospitality and the reception staff , They are excellent specially Mr. Mulhem. They were willing to help and comfort the people. The noisy of some hotel visitors. The breakfast was not included as part of the room . The cost of one night is higer than expected. Weekend rate is higher than weekdays rate. I do not understand this change of rates during one week stay.
Luxury , no question about it The fruit was bad, I open the apple and its bad from the inside, the other fruit had cotton on it ... and one guy at the reception is a liar!! All my life been using Booking.com ... I always pay cash ... he tells me "no sir you cant pay cash because you already paid when you first booked" and he actually believed that and didnt wanna listen to me .... I am in a 5 stars hotel if I want a monkey to pay my room I should be allowed to do that!!
I think the whole ambience of the hotel, its staff and facilities was excellent The high price of wine however that is the same throughout the Gulf States...
Very nice room and helpful stafff - we enjoyed staying there. Food was costly
Staff was helpful, room was very spacious and nice.
As a first time guest I appreciated the new condition and cleaness Nothing serious
We loved the Club room. It's great value for money, and they allow children so my family and I could all spend time together. The food was wonderful! We also really enjoyed the pool and beach... a very relaxing getaway!
every thing was bad except the hotel itself. bad reception bad room services and every thing was too expensive snd the rooms were over rated
I had asked for a non-smoking room and someone had smoked in it when I arrived. No questions asked I was immediately upgraded to a King Suite. Very accommodating. It currently is a bit far from anything else to do. We were glad we had hired a car. Eventually many more things will be in this location. If you planned to just hang out at the hotel, it is a lovely spot for that.
Very expensive room service food also the spa is very expensive
The service, solitude, luxury and eating delights experienced, provided the ideal accompaniament to a wonderful stay.
Thai restaurant,room comfort,staff at reception slow room service, need more setting atmosphere in conference rooms,expensive limo service
everything about this hotel was amazing
all hotel the price must be decreased
The Indonesian and Filipino Staff members that we interacted with were excellent, put on a great face for the Hotel and deserve more than they will ever get. We visited the Grand Hyatt "next door" for dinner and their non-existent front staff made the Ritz-Carlton shine like a diamond. The room was nice and comfortable. Easy access on the fringe of the city and yes, I would stay here again. Like everything in the "growing" GCC cities, overvalued. Internet access should be inclusive period.
It was our anniversery and the staff did there outmost to make it so special. No there was a lot of luxery, very high food standards, excellent breakfast buffet, and a lovely pool with privacy, and comfartable beds.Staff is very professional and friendly
Always supportive staff, nice club lounge They were not able to get me a regular taxi, only limousine service was available
The relaxed atmosphere... non intrusive staff, excellent food. Great pool Hotel pillow might have been a bit thicker
All was good especially the special rooms for kids room service food was not very good
Very friendly and cooperative staff. Very tasty buffet and full of varities.
Treated extremely well. Staff, especially the staff at the pool bar where excellent and very friendly.The whole experience was amazing and just what me and my wife needed for a relaxing stay....perfect and will be going back.
The looby was very romance , and service in room also the gifts in room Value of money
the swiming pools and restaurent, the equite and hotel location the massage technitian was un available for this reason spa and wellness was in poor service
The staff was outstanding,if not overly attentive. From the pick up at the airport to the greeting when i arrived, evryone addressed me by my name and treated me with a welcoming respect as if I were a returning customer.
There are many bar Siwmming pool The see front of the hotel, you can siwm Every thing was good
In general was very happy with everything. I will be retrning there next week.
Room Service The Restaurant on first flour is very expensive & Laundry in expensive too comparing to local market laundry.
Not a great deal, the hotel was very dated and needed a total refurb poor quality of room
Centrally located and easy to access all areas of the City and an excellent alternative to the West Bay area. 15-20mins from airport.Free WiFi in public areas and in some higher tariff rooms. Wide choice of restaurants and bars.
Hospitality and location. Prices are high
WiFi in the rooms.
From start to finish the hotel and staff were First Class Do they do discounts for return customers ?
The selection of restaurants and bars; together with the relaxation facilities
I have been using this hotel for the past 3 years and they offer exactly what I need from the hotel. I like the lots of parking available and not have the feeling of being on a busy street.
close to city centre
The did their best to help despite being hampered by you inappropriate rules, regulations and guidelines. How can you sit someone at a noisy bar in The Cellar when they have expressed a wish to sit somewhere quiet, not once or twice but three times. A bar where over-attentive bar staff were watching your every move ready to jump in and lift the glass of wine to your lips or feed you from your plate. You need to teach your staff firstly some people, especially when they are tired, do not want over attention and in that case need to be sat in a quiet spot. It does not matter if I am one person sitting at a table for four (because you do not have tables that seat less). That is not my problem, it is yours and your designers. If you are a five star hotel, which after my stay I cannot agree with, you put your guests comfort first and not the possibi
speed internet everything is extremely expensive, 10 minutes to downtown costs QR 120, breakfast QR 150, chocolate bar QR 45.... most expensive hotel with poor location.
The complementary dinner they gave me to overcome the problems they made. 1) long time to do check-in, 30 mins although I checked in an hour after the offitial check-in time. So I was on late Check-in status. 2) I reserved three rooms. The first room they gave me was not ready. 3) after I left the room and come back, like 90 mins, I found out that the room service guy entered my room and took the card on the main switch, not only pulling it out. The room climet was too worm becouse of that. 4) The AC was drooping some condincate water. 5) Before I checked out, like an hour before checking out, I went to the reciption and asked them to give me a new card to make sure that it will open the room door. The reciptionest gave me a useless card and it did not open the room. This made be go back to them and ask for a new card again.
room service, every day two bottle of water, confortable bed, nice gym and spa area
Convenience and comfort Toiletries are limited.
Good, clean, luxorious hotel, which you'd only really stay at if you wanted to be super close to the airport Staff on check in could have been a little more helpful and friendly