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The hotel was extraoridnarily clean and you hardly ever saw the staff; but should you need someone of something they were there very quickly to assist the concierge was perfection and the bell captains were super helpful...This hotel made our honeymoon fabulous everything was perfect
The style of the hotel was very chic and contemporary. Nice quality and style. The staff are very friendly but need more training. The service was clumsy - not 5 star quality. I was told that this was Honolulu and to drink tap water when I asked about bottled water for our room. I had to keep asking for bottled water, which is complimentary, but forgotten in our room more than twice. My other requests (bath products, champagne in room on arrival) were not carried out accurately. They didn't refill the bath products and when they did the turn down service, they removed the dirty bath mat but did not replace it. We often stay at the Mandarin in Tokyo where the service is simply perfect. Lots of kids in the pool which I didn't expect but at least all of the parents were extremely attentive and polite to us.
very comfortable yet stylish. welcoming shell lei warmed my heart at the check in. simple but well designed kitchen made me want to stay longer and enjoy cooking. the pancakes i ordered for a breakfast at the cafe at the lobby was pretty salty. i was not familiar with pancakes being salty...
Staff was very professional and catered to every need View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
The pool is really nice! The rooms were luxurious and the staff were very helpful. It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
Historic, iconic hotel, still the best Nothing
The beach the ambiance Everything else
on the beach They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids. AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Excellent location for beach access, shopping and dining.
The staff was wonderful and the Mai Tai bar was a great place to sit and watch the sun go down. Rooms were very comfortable This place is expensive, it really helps to be in the mindset that you aren't bargain hunting when you stay here. If you are here in peak season and want to take advantage of beach chair or umbrella rentals you may want to book them before you are onsite.
Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor. Pool attendant was rather rude.
My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us. This space intentionally left blank. :-)
Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us. Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices. Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location. Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Really good rooms and service. The gym was not good!
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
Breakfast buffet is a little poor considering its cost $30 per person
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
Excelente estadia em geral.
Serviço de manobrista, manutenção e check-in foram ótimos. Não gostamos muito do quarto... tinha vista... mas não da cidade, apenas uma parede... também ficava no 3º andar.
Localização ótima para visitar outras áreas turísticas Muita ênfase em vender um resort de timeshare!
O acesso à praia, adequado para famílias, e a localização. Foi uma das melhores viagens de férias com a minha família.
O banheiro tinha um bidé! Barulho, muito caro, ocupado, a equipe das lojas no local era rude, a comida do serviço também era horrível e eles só servem até de tarde
Nós gostamos da localização na Kalakaua Ave. em frente à praia e a uma curta distância de Waikiki para restaurantes, lojas e entretenimento. A piscina é pequena para o tamanho do resort, mas tivemos a praia, por isso funcionou para nós.
Eu gostei do fato de que a vista para o quarto que tínhamos era bastante reconfortante. Podíamos ver o mar e ficava perto das outras lojas. Estava a uma curta distância de muitos restaurantes e no geral eu e minha outra metade tivemos uma ótima estadia. Eu não gostei do fato de que não havia micro-ondas. No entanto, havia uma alternativa para fazer água quente usando a máquina de café/chá. Mas isso é um problema pequeno em comparação com outros hotéis em que ficamos.
Agradável e limpo banheiro moderno As camas eram simplesmente horrível e desconfortável ... Spa não foi uma experiência de alto valor
Vista, localização, piscinas, opções de spa
Apesar de ter sido apenas 1 noite, foi incrível! Eu me hospedei no Sheraton Waikiki antes e ele fica cada vez melhor.
o local e a piscina piscina maravilhosa em frente ao mar,sem musica fica muito parado
A localização e a retenção do antigo dispõe de arquitetura no lobby. Os quartos foram média no melhor para um Westin. Tudo foi um pouco datada.
Localização foi incrível. Os funcionários foram muito simpáticos! Piscina não é a mais bonita.
When we first pulled into the valet, I reached for my bag out of the back of the vehicle and was told, "Please let me get that. You shouldn't have to lift a finger here at the Trump." That sense of service and attention to detail defined every aspect of our stay. The facilities and service were top notch.
Courtesy room to be used after you check out (30 minutes on a first come first serve basis). Large and comfortable room. Service from Staff was outstanding. Daily parking fee, breakfast was just OK. Slow and small elevators.
Its location was excellent - easy walking distance to key city attractions
Staff is super friendly. Suites are roomy and having separate living room is convenient when partner wants to rest. Market street shopping and numerous restaurants are right out the door of hotel. Beach and other resorts are across the street. We have stayed here six times and will return again.
The hotel is at the middle of Waikiki. It's not right by the beach front but less than 5 mins walk. The hotel is very clean. The bed and pillows is clean. Kamaina free parking Slow internet connection
Friendly staff and close to the beach.
The staff were very helpful. We had our room upgrade due to availability indeed. The location is perfect either to go to the beach or shopping. The lobby and the pc rooms were very cold. The difference to the outside was unpleasant.
Nice room, nice hotel. Cocktails in lobby in the late afternoon. We were told at reception that they had stopped including free parking, even though our reservation paper said our price included free parking. It was resolved in our favor then and there.
Service was great and staff very friendly and helpful. Not beachfront and the room I was in was a little bit in need of an update.
Ocean view + staff awkward bathroom too ight
it is convenient as it s close to the beach and the shoppings and the restaurants/ food court. The hotel is clean and nice/ comfy. THe staff is attentive and show that they care. Good words about William who works at the conceirge who was really helpful and was willing to help us in many ways. I really appreciated his help. really good that they offer free internet use. the toilet is too small and abit squashy.
Close to beach - staff tried to be helpful. Location fine for shops. The loading bay for neighbouring hotel was next door resulting in lorries parking and unloading throughout the night. Very noisy indeed.
Staff went above and beyond to make sure our stay was enjoyable!
Good location, comfortable bed, very good location easy access to the beach and lots shops and restaurants around. The hotel staffs are friendly and helpful. The water of the shower is a little bit small, but is ok.
Proximity to beach and shopping Request for a delux ocean view prime room with king size bed was not handled well. Room with king size bed was not available on arrival even though room was booked in February 2010.
Staff couldn't be more friendly or helpful. Very accommodating. 1/2 block from Beachwalk Room smelled musty, other guests smoked in their nonsmoking rooms.
Staff was nice, facilities were mostly clean, and you can't beat the price The floor was dirty, the room was small, the chair was rusty.
The location was great! Right in the middle of the shopping area. We didn't like how one of the staff was very rude to us. I felt I was bugging her with my questions. Our room key didn't work and I asked for a new one and she rolled her eyes at me.
I loved this hotel. It is very clean, very professional, they give a lot of attention to the small details. Housekeeping does an excellent job as well as the front desk people. I did not want it to leave. I will stay there in my future trips Everything was perfect
The only thing I like is the location and have to say : you pay for what you get. Serious construction going on with their lower level restaurant, best to stay out of lower floor. I stay at 5th and still can hear the noise, start as early as 8am in the morning. Better to check and make sure they construction is finish before you make your decision, or demand upper floor room. The house keeping was horrible, 3 straight days without reloading the shampoo and facial towers... no washing cups, no wiping the table.. overall house keeping quality is poor.
Location & value. Parking in Waikiki was expensive.
Location Bed was really small
I enjoyed 2 nights here and then looked for a bit more savings. I actually went to 3 other hotels in the 100-150 range and looked at their rooms. Nasty. Old, outdated, musty, mildewed... the Shoreline Waikiki is not fancy, but it sure is clean and smart. So I went back and rented another room for 3 more nights. Rooms are small. Rooms were clean! First room, on 6th floor, was a tad shinier and newer than second room I rented on 5th floor. I suppose it had seen less traffic. Hotel staff was friendly, there's coffee and iced tea downstairs, there's a simple but clean and effective pool on the roof. All the design/remodel choices are one smart notch above budget. Hotel is a few feet off of Kuhio, in the midst of the Waikiki tourist district. Beach is a 5 minute walk. No complaints at all. Heartily recommended. Hotel taxes in Waikiki are high, so a $119 room bills out at just under $135.
location close to everything ........ honestly I don't have anything negative to say. I would stay there again.
The rooms are well appointed for Hawaii, location is fantastic and close to everything you need in Waikiki. Construction noise was a pain. They start work from 7am so couldn't sleep in. The wait for the lifts was also slow but not too bad if your willing to have a chat with some of the other guests.