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Breakfast buffet is a little poor considering its cost $30 per person
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
Pretty much Everything! Pool and beach seating was very limited
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
I loved it all. Room was comfortable. Great location. Beautiful hotel.
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
Location was amazing. Staff were very friendly! Pool is not the nicest.
The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location. Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Excellent location for beach access, shopping and dining.
My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us. This space intentionally left blank. :-)
Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor. Pool attendant was rather rude.
Historic, iconic hotel, still the best Nothing
The beach the ambiance Everything else
on the beach They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Really good rooms and service. The gym was not good!
Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids. AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices. Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us. Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Good location, comfortable bed, very good location easy access to the beach and lots shops and restaurants around. The hotel staffs are friendly and helpful. The water of the shower is a little bit small, but is ok.
The staff were very helpful. We had our room upgrade due to availability indeed. The location is perfect either to go to the beach or shopping. The lobby and the pc rooms were very cold. The difference to the outside was unpleasant.
it is convenient as it s close to the beach and the shoppings and the restaurants/ food court. The hotel is clean and nice/ comfy. THe staff is attentive and show that they care. Good words about William who works at the conceirge who was really helpful and was willing to help us in many ways. I really appreciated his help. really good that they offer free internet use. the toilet is too small and abit squashy.
Nice room, nice hotel. Cocktails in lobby in the late afternoon. We were told at reception that they had stopped including free parking, even though our reservation paper said our price included free parking. It was resolved in our favor then and there.
Proximity to beach and shopping Request for a delux ocean view prime room with king size bed was not handled well. Room with king size bed was not available on arrival even though room was booked in February 2010.
The hotel is at the middle of Waikiki. It's not right by the beach front but less than 5 mins walk. The hotel is very clean. The bed and pillows is clean. Kamaina free parking Slow internet connection
Staff couldn't be more friendly or helpful. Very accommodating. 1/2 block from Beachwalk Room smelled musty, other guests smoked in their nonsmoking rooms.
Service was great and staff very friendly and helpful. Not beachfront and the room I was in was a little bit in need of an update.
Close to beach - staff tried to be helpful. Location fine for shops. The loading bay for neighbouring hotel was next door resulting in lorries parking and unloading throughout the night. Very noisy indeed.
Ocean view + staff awkward bathroom too ight
Friendly staff and close to the beach.
Staff went above and beyond to make sure our stay was enjoyable!
It's so close to the beach. And the ShoreBird, located at the lobby, is perfect place to have dinner in this area. Not really.
Nice Hotel, room was comfortable. Security was good. I have no problems with this hotel.
staff kindness If there was korean staff, It would be better.
Location, service, size of room, amenities. Maid service would not care for room until at least 2pm. There was some sort of unknown, brown substance wedged between two sections of the toilet that caused the bathroom to have a foul odor in our room.
check in was a breeze. staff was very good
Location is excellent right on the beach. They have a shuttle now for guests that makes a loop of honolulu and another towards Diamond Head with discounts on museums, great plus. We stay at this hotel once or twice a year and always get a room over the pool area. That didn't happen this year.
check-in process -
The staff was friendly beyond expectation. Not only did they give me a good room, they brought up cookies and a free Hawaiian CD to my room after I checked in. The location was great. You can walk to every where in Waikiki. the breakfast buffet was great! Because of the wind, the sliding doors rattled at night. it was a bit annoying. The beach isn't the best. the sand was coarse and had rocks once you enter the water. Fortunately, the beach in front of Hilton is great and its right next door.
This guest did not leave comments about this hotel.
Location Check-in took WAY too long, even with four attendants working.
Beach access is exellent. They charge you for everything
The only two things I like about the hotel are the location and the room space. The front desk/check in staff (well, at least the person who helped me checked in) is rude. Pay a lot extra than we have paid already.
O hotel é bem confrtável, fica muito perto da praia e de todas as atrações. O quarto era de bom tamanho e os funcionários sempre gentis. Não fique em nenhum quarto abaixo do quinto andar. A rua é barulhenta demais. Eu fiquei no sétimo andar e já foi meio ruim por causa do barulho.
Nós gostamos da localização na Kalakaua Ave. em frente à praia e a uma curta distância de Waikiki para restaurantes, lojas e entretenimento. A piscina é pequena para o tamanho do resort, mas tivemos a praia, por isso funcionou para nós.
Eu gostei do fato de que a vista para o quarto que tínhamos era bastante reconfortante. Podíamos ver o mar e ficava perto das outras lojas. Estava a uma curta distância de muitos restaurantes e no geral eu e minha outra metade tivemos uma ótima estadia. Eu não gostei do fato de que não havia micro-ondas. No entanto, havia uma alternativa para fazer água quente usando a máquina de café/chá. Mas isso é um problema pequeno em comparação com outros hotéis em que ficamos.
O banheiro tinha um bidé! Barulho, muito caro, ocupado, a equipe das lojas no local era rude, a comida do serviço também era horrível e eles só servem até de tarde
o local e a piscina piscina maravilhosa em frente ao mar,sem musica fica muito parado
Apesar de ter sido apenas 1 noite, foi incrível! Eu me hospedei no Sheraton Waikiki antes e ele fica cada vez melhor.
Vista, localização, piscinas, opções de spa
The rooms are well appointed for Hawaii, location is fantastic and close to everything you need in Waikiki. Construction noise was a pain. They start work from 7am so couldn't sleep in. The wait for the lifts was also slow but not too bad if your willing to have a chat with some of the other guests.
Overall the service was good. Like most rooms in Hawaii, the hotel needs to be updated.
Staff was great but hotel itself was very aged and poorly maintained. Shower were terrible. Rooms in need of dire upgrades. Based on price was disappointed in quality
Excellent location just across from the beach. Next door to new international marketplace. To be open this spring. Lei making staff was on the original Hawaii Five-o. Some rooms can be a little noisy. Try to stay on front or side. Partial ocean view is worth it if you get the one that overlooks the pool which also has nightly Hawaiian entertainment. History of the hotel is also a plus.
Not on beach but very central. Rooms and beds need updating.
The rooms felt more like a motel than a hotel. The only area that is decent is the lobby & the gym.
the location of the hotel is perfect! Centered in the heart of Waikiki, everything was within walking distance. There is a hotel resort fee, but is nice that it covered the parking fee. justin was our check in agent and his service was superb, easy to talk to and very informative. Hotel is slightly dated, a new paint job would make it look nice, better air circulation would be good. Elevators are slightly small and run slow. Elevators in the parking garage are only located on the very top floor. Makes it a small hike to get your luggage to the elevator.
The staff was very friendly; rooms were conveniently located; good food and cocktails. Parking was easy. The false fire alarm.
My family enjoyed a great stay at the Sheraton. All the employees that I dealt with were amazing. A certain front desk person I believe named Andy was awesome. He remembered my name upon checkout and also saw to it that a package that I was expecting in the mail got to my room immediately upon arrival. Angie at the pool was a great server. And one day they forgot to clean our room, but after a call to the front desk someone was in our room within a few minutes to tidy the place up. All employees certainly seemed to care a great deal for people staying at the hotel.
The open plan of the lobby was gorgeous. The pool area was very nice and relaxed, and the beach is only a short walk away from the hotel. None.
Nothing at all Everything
Proximity to ocean was perfect. Elevators slow and always crowded. Bar staff grumpy.
Location Bathtub didn't drain well. Water would accumulate very fast. Taking a shower was a gross experience. Hand towels had stains on them.
i like the wkrking staffs they are really kind and warm and friendly!
This hotel is a great value for the money. It is walking distance from restaurants, bars and shopping. It's very clean and includes a couple little extras (PS3 in room, DVD rentals, continental breakfast). Parking is available for a fee. The staff are friendly and helpful. I would recommend this place to relatives and anyone who comes to visit me here in Hawaii. My car was towed after being valet parked. It was a big hassle the morning it happened because I had to go pick it up myself and I missed an appointment. But the manager and the valet who discovered the issue were both pro-active in taking care of everything. They both called to follow-up the next day. They paid the taxi to the towing place, reimbursed my towing fee and refunded the parking fees I had paid and gave me a goody bag and gift certificate for a future stay. I definitely feel like I was compensated for the inconvenience caused and because of the way they handled the situation I will likely be back again.
GREAT LOCATION FRIENDLY, WELCOMING, AND HELPFUL GREAT STAFF ROOMS ARE VERY CLEAN AND COMFORTABLE WOULD STAY HERE AGAIN
Proximity to beach Lanai overlooked hotels air con unit, & public parking lot.
I actually like the location. Smack dab in the middle of a lot of the areas we went to. The room was fairly cozy and nice and spacious for the king suite. The appliances were not new of course but they were good and functional. For example the fridge wasn't stainless but wasn't expecting that, but it does get cold. Bed is very comfy, no problems falling asleep after a long day of walking. AC was functional and can get cold, multi-function. Helped with the dehumidifier and fan function. Gave us a DVD kiosk that was included in the room stay. Loved the small pond by the front desk, little turtles and large koi. One thing I loved was we booked our stay in a suite and it came with 2 full size beds. Went down and asked if we can get a king bed and since the rooms arent available to change beds, they gladly changed Ros for us. Did a great job accommodating our needs! All in all, we enjoyed our stay. A serious upgrade on their wireless is needed. There is a wireless in each room which is nice but it likes to cut off waaaay too much. If you want a large pool, you won't find it here. We didn't end up going to Hawaii to swim in a hotel pool so it didn't effect our stay. Since the hotel is in the middle of the city, won't really matter where you stay, the view wasn't great.
Staff was very professional and catered to every need View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
very comfortable yet stylish. welcoming shell lei warmed my heart at the check in. simple but well designed kitchen made me want to stay longer and enjoy cooking. the pancakes i ordered for a breakfast at the cafe at the lobby was pretty salty. i was not familiar with pancakes being salty...
The style of the hotel was very chic and contemporary. Nice quality and style. The staff are very friendly but need more training. The service was clumsy - not 5 star quality. I was told that this was Honolulu and to drink tap water when I asked about bottled water for our room. I had to keep asking for bottled water, which is complimentary, but forgotten in our room more than twice. My other requests (bath products, champagne in room on arrival) were not carried out accurately. They didn't refill the bath products and when they did the turn down service, they removed the dirty bath mat but did not replace it. We often stay at the Mandarin in Tokyo where the service is simply perfect. Lots of kids in the pool which I didn't expect but at least all of the parents were extremely attentive and polite to us.
The pool is really nice! The rooms were luxurious and the staff were very helpful. It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.
The hotel was extraoridnarily clean and you hardly ever saw the staff; but should you need someone of something they were there very quickly to assist the concierge was perfection and the bell captains were super helpful...This hotel made our honeymoon fabulous everything was perfect