Relatively clean my wife like it. The advertisement was two doubles/queens (I'm not sure which) or King size bed. When I got to the hotel, of course they only had the room with two queens for my wife and I. This seems to be common trend for Waikiki because I had the exact same experience at another hotel.
I like that it was close to waikiki I didn't like the bathroom. Parts of the ceiling were severely water damaged. And the pool was minimal
Everything was as expected!
Location Noisy hallways, can hear people slamming their doors and talking. Walls aren't insulated/sound proof??
The hotel was literally 2 blocks from the beach, so the location was great. It had a balcony with chairs that looked out over a nice park like looking area. The hotel itself was hard to find. There are no signs showing the name of the hotel, an address, nothing. After literally passing it about 5 times, I accidentally saw the name of the hotel around the back on a small sandwich board. You have to enter from the back if you have a car and pay $25 to park. So the hotel itself is decent looking both inside and out, and it is in a great location, literally like 2 blocks from the beach. However, the hotel is ancient, and they do little to no upkeep. The elevator was rickety. The room itself wasn't bad. Big bed, but thankfully there were 5 pillows because they were totally flat. There was a fridge, that almost kept water semi-chilled if you kept it in the freezer part. There was a tiny air conditioner, on the floor that almost kept the room manageable. There was a great balcony, however, you couldn't leave the door open to get the good breeze because there was no screen. The bathroom was minuscule, and clearly had seen better days. The paint was coming off of the ceiling and everything needed an update. Oh and the best part, if you are going there to have a romantic evening, that is good, because there is only one tiny lamp in the room with a really dim bulb for mood lighting. However if you are trying to read a map or make plans for the next day, you better doing during daylight because that one pitiful lamp wasn't enough to read anything. Overall, the place was clean, there were no bugs, for the most part you couldn't hear other people, and once you found the hotel, the location was great. So if you just need a place to crash while you are staying on the island doing other things, it is worth staying. If you are going there for the great things the hotel has to offer, you might want to try elsewhere.
The water pressure is the only good thing The pictures did not match the room. There was mold on the ceiling and the curtains of the shower as well a rust on the tub and drainage. Spoke to the assistant manager and all I got was the room that you were in was not the one on the picture. No good customer service and people there don't know how to service you.
Absolutely nothing The whole time was terrible, I wouldn't recommend this to my worst enemy.
One of the check in clerks seemed a lil strange but other than that staff was friendly, also we asked for a later check out with was denied and the maid came knocking at our doors at 1030 which didn't make me very happy since we had till 11. Other than that I'd stay again just to get away and play tourist for a night.
Location and Price Bathroom could have been a little nicer/updated
Kind, friendly and welcoming entire staff Everything
The location is great. No ocean views but that was not why I was here. Good city views. Bathroom is dated. The hallways are stinky. Probably from many many years of smoking. carpets dated. Nice big screen TV very comfortable beds very functional overall. After I booked my room and got my confirmation from hotels.com through kayak.com, I was surprised when I checked in and was charged a $10 resort fee they call it. This includes the use of a safe coffee maker ironing board and Wi-Fi. All of this is usually free and most hotels now everybody is charging for it.
Staff friendliness and efficiency, cleanliness,location as both beach and shopsnearby Traffic noise, rock hard beds
da vista para o mar e da praia quase particular sim. a tarifa de ligacao internacional e muito alta. Tambem estranhei que o os bares e restaurantes do hotel fecham muito cedo (alguns nem abrem a noite).
Hotel muito agradável e confortável. Equipe excepcional! Nada de negativo a dizer sobre este hotel
O hotel possui uma vila de compras muito boa com opções de restaurantes e até supermercado. O hotel poderia ser mais próximo ao "centro de compras" (Kapalua St.)
A melhor localização e a praia de Waikiki. O melhor deck de piscina com vista para o pôr do sol e fogos de artifício.
O hotel é excelente. O quarto tem camas super confortáveis, funcionários atenciosos e a localização é ótima.Custo- benifício muito bom.
Superlotado, equipe insuficiente, sem espaço suficiente na piscina ou assentos para a quantidade de hóspedes no hotel, muitas obras de construção, uma estadia pouco pacífica - feliz que ficamos aqui apenas uma noite
Nós realmente gostamos do quarto que nos deram Tapa Tower. Além disso, todas as lojas na vila, localização na praia, lagoa, etc., eram parte de um grande pacote. Este é um destino em si em Honolulu. A nossa estadia de 1 dia e meio em Honolulu foi principalmente para visitar Pearl Harbor, por isso quase não ficamos na vila do Hilton. Uma pena! É um pouco caro se você não vai fazer uso total das instalações.
Nós gostamos do nosso quarto com vista para o mar no prédio do Tapa. A praia era muito agradável. Taxa de resort US$30/noite.
do ambiente, do clima festivo, da vista maravilhosa e da cordialidadedo pessoal. nada a reclamar.. tudo muito bom!
A equipe e a área externa são incríveis Os tanques de golfinhos e tartarugas, pequenos demais para eles viverem
O Kahala está localizado perto o suficiente do movimento na cidade, mas longe o suficiente onde é remoto. Embora a área da piscina fosse relativamente pequena, nunca estava lotada. A lagoa de golfinhos e a exibição de tartarugas marinhas foram incríveis. A praia também era maravilhosa e calmo. Não há queixas sobre o Kahala. Definitivamente visitaria de novo. Gostaria que houvesse bom snorkel nas proximidades, mas isso é pedir demais!
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
Breakfast buffet is a little poor considering its cost $30 per person
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
A qualidade do hotel em relação ao preço da tarifa é óptima. A localização era bastante boa e a simpatia dos funcionários foi excelente. O check-in deveria ser mais cedo (apenas pude entrar às 15:00)
Fomos cobrados 40 dólares por comodidades que não usamos, como TV, Wi-Fi etc.
Pretty much Everything! Pool and beach seating was very limited
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
Location was amazing. Staff were very friendly! Pool is not the nicest.
I loved it all. Room was comfortable. Great location. Beautiful hotel.
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us. This space intentionally left blank. :-)
The beach the ambiance Everything else
The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location. Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor. Pool attendant was rather rude.
Really good rooms and service. The gym was not good!
Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices. Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
on the beach They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us. Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Historic, iconic hotel, still the best Nothing
Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids. AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Excellent location for beach access, shopping and dining.
Perto da praia e de várias lojas e restaurantes. Os quartos poderiam ter microondas
A partir do momento que eu fiz check-in, recebi um serviço excelente. Richard foi o senhor que fez o meu check-in, ofereceu um serviço de alto nível, deu-me um maravilhoso quarto, me fez sentir valorizada por ser membro Elite Marriott Rewards, explicou com detalhes a Taxa de Resort e Pacote. Eu aproveitei minha experiência lá e queria ter ficado mais tempo. Eles me cobraram pelo estacionamento com manobrista quando eu apenas utilizei o estacionamento de clientes. Tiveram que corrigir.
Eu gostei de que estava no meio de todo o movimento e junto à praia
Eu gostei de sair deste hotel e de dizer a eles o que achei da nossa estadia. Eu não gostei de nada nesta experiência.
Boa localização e a apenas alguns passos da praia!! Muitas atividades e lojas. O banheiro não estava devidamente limpo quando chegamos :(
The staff were very helpful. We had our room upgrade due to availability indeed. The location is perfect either to go to the beach or shopping. The lobby and the pc rooms were very cold. The difference to the outside was unpleasant.
Friendly staff and close to the beach.
it is convenient as it s close to the beach and the shoppings and the restaurants/ food court. The hotel is clean and nice/ comfy. THe staff is attentive and show that they care. Good words about William who works at the conceirge who was really helpful and was willing to help us in many ways. I really appreciated his help. really good that they offer free internet use. the toilet is too small and abit squashy.
The hotel is at the middle of Waikiki. It's not right by the beach front but less than 5 mins walk. The hotel is very clean. The bed and pillows is clean. Kamaina free parking Slow internet connection
Nice room, nice hotel. Cocktails in lobby in the late afternoon. We were told at reception that they had stopped including free parking, even though our reservation paper said our price included free parking. It was resolved in our favor then and there.
Staff couldn't be more friendly or helpful. Very accommodating. 1/2 block from Beachwalk Room smelled musty, other guests smoked in their nonsmoking rooms.
Service was great and staff very friendly and helpful. Not beachfront and the room I was in was a little bit in need of an update.
Staff went above and beyond to make sure our stay was enjoyable!
Proximity to beach and shopping Request for a delux ocean view prime room with king size bed was not handled well. Room with king size bed was not available on arrival even though room was booked in February 2010.
Good location, comfortable bed, very good location easy access to the beach and lots shops and restaurants around. The hotel staffs are friendly and helpful. The water of the shower is a little bit small, but is ok.
Ocean view + staff awkward bathroom too ight
Close to beach - staff tried to be helpful. Location fine for shops. The loading bay for neighbouring hotel was next door resulting in lorries parking and unloading throughout the night. Very noisy indeed.
The room was large enough for 3 girls. And the free coffee was great. I found 2 cockroaches during my stay...yuck!
I was in for one evening/night only and left early the next morning. I liked the room package with the kitchenette. The only problem was that the drain in the bathtub leaked making it difficult to take a sitdown bath.
nothing special... no free internet in the lobby
I like ocean view from my balcony the building so old, carpet stinks, dishes are not clean
It had free breakfast. The hallway leading up to the room smells.
accesibility to the beach and shoppingcenters. internet access, if you can install a wifi that will be a very good marketing point for the hotel.
Quarto limpo, bem equipado, bom hotel. Como estávamos com um carro muito grande, precisamos utilizar a vaga para deficientes físicos que é mais larga, e o staff do hotel nos forneceu autorização sem problemas. Outra vez precisamos pedir utensílios emprestados na recepção para abrir embalagens de compras (tesoura e faca) e o staff nos forneceu sem problemas. O estacionamento é relativamente pequeno, com vagas apertadas, mas isso é um detalhe bobo. Ele não fica de frente para a praia, mas isso nós sabíamos desde o início e escolhemos o hotel assim mesmo, portanto, nada a reclamar do hotel.
Ótimo valor. Excelente equipe. Perto de tudo. Sem queixas.
It's so close to the beach. And the ShoreBird, located at the lobby, is perfect place to have dinner in this area. Not really.
Location, service, size of room, amenities. Maid service would not care for room until at least 2pm. There was some sort of unknown, brown substance wedged between two sections of the toilet that caused the bathroom to have a foul odor in our room.
staff kindness If there was korean staff, It would be better.
The staff was friendly beyond expectation. Not only did they give me a good room, they brought up cookies and a free Hawaiian CD to my room after I checked in. The location was great. You can walk to every where in Waikiki. the breakfast buffet was great! Because of the wind, the sliding doors rattled at night. it was a bit annoying. The beach isn't the best. the sand was coarse and had rocks once you enter the water. Fortunately, the beach in front of Hilton is great and its right next door.
Location Check-in took WAY too long, even with four attendants working.
This guest did not leave comments about this hotel.
The only two things I like about the hotel are the location and the room space. The front desk/check in staff (well, at least the person who helped me checked in) is rude. Pay a lot extra than we have paid already.
Location is excellent right on the beach. They have a shuttle now for guests that makes a loop of honolulu and another towards Diamond Head with discounts on museums, great plus. We stay at this hotel once or twice a year and always get a room over the pool area. That didn't happen this year.
check-in process -
Beach access is exellent. They charge you for everything
Nice Hotel, room was comfortable. Security was good. I have no problems with this hotel.
check in was a breeze. staff was very good
O hotel é bem confrtável, fica muito perto da praia e de todas as atrações. O quarto era de bom tamanho e os funcionários sempre gentis. Não fique em nenhum quarto abaixo do quinto andar. A rua é barulhenta demais. Eu fiquei no sétimo andar e já foi meio ruim por causa do barulho.
Localização, atendimento dos funcionarios além dos serviços de lojas e alimentação, principalmente o do restaurante do 2 piso. Investimento no acabamento dos quartos que parecereram um pouco deteriorados, a area da picina precisa de investimentos no acabamento do local
Localização foi ponto principal. Depois de dois dias fui perceber que não havia microondas no quarto, como anunciava no site. Porém não fez falta alguma, pois conjugado ao hotel há uma loja de conveniencia ABC que possue microondas e você compra o que quiser e esquenta ali mesmo. Apesar disso, recomendo o hotel.
The room smelled and it was not clean enought. The picture shown on the website does not reflect reality.
Prices are fair as well as competitive, room was clean, and (this is a biggie) very close to everything including the marina, restaurants, shopping and more. This was all within walking distance. Staff was very friendly and accommodating. The pool was small but still very nice and they carried the luggage to the bedroom without asking. I will be back! The room is a little small as is the hotel. There is a lack of amenities here but I suppose I'm ok with that as long as I don't have to pay a resort fee. Bathroom is a little tight and it is hard to lock the bathroom door. Also if you're not sleeping right by the AC then you will not feel it.
photos are very misleading. my a/c just stopped working at 1am. I called the front desk, they tried to turn it on but it never came back on. they said there were no other rooms available. apparently it has happened before because the attendant made the remark that he thought they had fixed this problem. he brought me an oscalating fan that just circulated hot air. very unsatisfied.
Nice location and inexpensive. When we came down for breakfast, it was no food at all! The cleaning staff did not clean the bathroom. Towels were changed partially.
Great location Very basic amenities and room could use some sprucing up. Had roaches.
An ideal hotel for those who look for want to be near to a well-known shopping centre i.e Ala Moana Shopping Centre and also Waikiki. Just walking distance to both and can save on transportation. Near to a fast food outlet for those with children. Located by the main road, one feels safe walking even at night. I enjoyed walking to the main shopping area where boutiques are aligned. I could have taken the Waikiki Trolley but I chose to walk as it was a manageable walking distance where my children also did not complain of being tired after doing so.
It was clean. The hotel did not have an elevator from the street level to the lobby. My wife has a difficult time climbing up and down stairs. She is handicapped. he room was small and there wasn't much room for suitcases.
The location is nice - and the views are beautiful. The hotel needs cleaning - it has roaches
The staff is wonderful. Hotel is very good to excellent. nothing
price was right. none
The staff is simply AMAZING!! Facilities are a little dated, but this seems to be the theme of many hotels in this particular area. Not the biggest deal. Wouldn't deter me from coming back.
The facilities are quite attractive given the rate charged. This is a relatively small hotel located few 100 meters away from the beach; and at walking distance from Ala Moana Center. The room was clean and furnished as described. It had wired broadband Internet (but no wireless Internet), a TV, a phone (having a direct phone #), a mini-refrigerator, and a coffee-maker. The bathroom had a shower (no bathtub), a washbasin and a commode. The closet (which had a small safe inside) was also located inside the bathroom. Continental breakfast (included muffins, buns, fruits, coffee, milk, etc.) was made available around 8.00 AM each morning. The staff was quite friendly and helpful.
Nós gostamos da localização na Kalakaua Ave. em frente à praia e a uma curta distância de Waikiki para restaurantes, lojas e entretenimento. A piscina é pequena para o tamanho do resort, mas tivemos a praia, por isso funcionou para nós.
Eu gostei do fato de que a vista para o quarto que tínhamos era bastante reconfortante. Podíamos ver o mar e ficava perto das outras lojas. Estava a uma curta distância de muitos restaurantes e no geral eu e minha outra metade tivemos uma ótima estadia. Eu não gostei do fato de que não havia micro-ondas. No entanto, havia uma alternativa para fazer água quente usando a máquina de café/chá. Mas isso é um problema pequeno em comparação com outros hotéis em que ficamos.
O banheiro tinha um bidé! Barulho, muito caro, ocupado, a equipe das lojas no local era rude, a comida do serviço também era horrível e eles só servem até de tarde