Incorrect SeatingContras: I paid for extra legroom (and the seat was correctly noted on the receipt) but upon boarding found that I had been allocated an ordinary seat. For a tall man this small aircraft is very unforgiving. I could also not fit my briefcase into the o/head locker.
It was not bad. Prós: Seat is comfortable Contras: No entertainment n food.
The plane was filthy, loose screws on the floor anContras: very dirty. There were food particles all over our seats and the life vest had fallen out was sitting on the floor of the plane.
Take off was rough, the worsts I'd ever experienced in my life. The plane was unstable on the runway and then unstable for the first 10 minutes. I started crying and my husband was sweating bullets. When things calmed down and I asked the stuardesses for a glass of water they said it would cost money - wow.
By the way, they never went over the safety procedures at the beginning of the flight and the exit row seats were empty. All of this made me even more nervous.
I will never fly fastjet again, no matter the savings.
Excellent overallPrós: Just like any other budget airlines, and it serves food if you pay for them.Contras: The boarding gate opened only 2 hours before flight.
Cancelled flight 2 hours before departurePrós: Fairly new nice aircraft with decent legroomContras: My flight was cancelled two hours before departure and I was notified by e-mail (that I only saw when I was at the airport). Next flight was 8 plus hours later.
No rebooking to another airline. They suggested that they refund only the base fare (no extras/baggage etc) and then I can pay my own fare on the other airline.
This is not an acceptable response as they could have reprotected their passengers to avoid us waiting at the airport for 8 hours.
Assento incorretoContras: Eu paguei por legroom extra (e o assento foi anotado corretamente no recibo) mas no boarding encontrei que eu tinha sido alocado um assento ordinário. Para um homem alto este avião pequeno é muito unforgiving. Eu também não conseguia encaixar minha pasta no armário de frente/para trás.
Não era ruim.Prós: Banco é confortávelContras: Não há entretenimento n alimentos.
Voo cancelado 2 horas antes da partidaPrós: Bastante novo avião agradável com legroom decenteContras: O meu voo foi cancelado duas horas antes da partida e fui notificado por correio electrónico (que só vi quando estava no aeroporto). O próximo voo foi 8 horas mais tarde.
Nenhuma rereserva para outra companhia aérea. Eles sugeriram que eles reembolsassem apenas a tarifa base (sem extras/bagagem, etc) e então eu posso pagar a minha própria tarifa na outra companhia aérea.
Esta não é uma resposta aceitável, uma vez que poderiam ter reprotegido os seus passageiros para evitar que esperássemos no aeroporto durante 8 horas.