|Rota principal||Lisboa Aeroporto Humberto Delgado to Bissau Osvaldo Vieira|
|Aeroportos em que opera||2|
|Aeroporto principal||Lisboa Aeroporto Humberto Delgado|
Prós: Nothing at all
Contras: Everything, Check inn to slow, boarding was a disaster, the seat was awful, not IFE, awful food, couldn’t be worse
Prós: Plane was fine.
Contras: There was not enough food on an 8-hour TA flight and the airline charged us $85(!) to check carry-on if all of our carry-ons were over 22 lbs. Neither was clearly alerted to us before buying the ticket. Normally, I pay attention to these things, this was terrible. Very unhappy.
Prós: There was no wifi or entertainment. The flight was delayed for 2 hours and no updates given. My bags never made the next connection and still looking for them with Norwegian.
Worst flight ever
Prós: To be still alive
Contras: The airplane internal pressure is off, the temperature is hot ( in the middle of the winter) no water if not asking, no food or any form of assistance ( rang the attendant signal nobody paid attention to it ) garbage left all over the place while the stewards are chit chatting for the entire flight, the landing then felt like the airplane was falling apart. Someone couldn’t find their hand on luggage and the attendants told him to go to look at the lost and found in the middle of the night in a deserted Newark airport after a 8 hours flight without offering to help him with the impossible task ..... another 4 passenger looked also distressed at the luggage delivery since they obviously couldn’t find their luggage. Never again Wamos and never again Norwegian for covering up such a bad quality service..... real con artist trick that I didn’t expect from a reputable company
Carry-on weight limit?!
Prós: It’s the only direct flight from New York to Budapest.
Contras: Mobile boarding pass didn’t work. Had to go back from security to check-in desk to get paper pass. When getting the pass the staff told us that our carry-ons (!) were overweight amd made us move things into our personal bag. The bags each weighed 20 pound were regulation size and we had no checked luggage. Flight was then delayed by two hours for no ostensible reason. The seats were incredibly tight in economy. The food was airplane food. Can’t really complain give low expectations.
Will never choose lot again
Contras: The plane was delayed 2h10mins then we had to wait for the packages for 1h30mins. Terrible airplane, no space.
Prós: I liked that we got here a little early. I was pretty hungry, kinda wish they had give a free snack
Contras: The guy at check in in Paris was a dick. Like he liked going to his job to be pessimistic about sverything
Prós: Very smooth and easy flight. Left on time and arrived a few minutes early.
Contras: There was an entertainment system onboard but it was not turned on. No one had access to any entertainment. The cabin was kept totally in the dark except for the mealtimes. I wanted to read my book but couldn’t and I had to use my phone’s light to fill out the immigration form. I found this very irritating.
Prós: Professional, polite and caring crew members.
Contras: The seats were a little bit to small. Uncomfortable if you are not skinny.
Unprofessional staff at airport
Prós: Efficient and timely once we boarded but they made us wait a long time
Contras: I didn’t like the ground crew at Newark. They were rude and unprofessional. Our flight left after midnight. Everyone wanted to sleep. They should have kept the lights dim. But they were on bright all night!
Prós: Friendly staff
Contras: Missing luggage. Please help me!!! Many valuables inside That cannot he replaced. I was bringing items for my wife who we just got married. Please help.
Contras: The plane was very old and dirty. My seat was loose so it was very rocky and difficult to sleep. No leg room at all.
Contras: I didn’t know you could make a long haul flight so uncomfortable.
Contras: Expensive luggage check. Flight delayed 1 hour. No entertainment options. Seats appeared to be broken and cramped. No service whatsoever.
Contras: I’ve flown on Norwegian before and have always had positive experiences but this time it was horrible. I was offered no drinks or food and when I asked a flight attendant if I could purchase some he said he would be right back and never came back. The tv didn’t work at all so I could order things through that.
Contras: Crew members took A LOT of storage bins for their luggage leaving limited space to passangers. With not knowing what to do crew members added to chaotic atmosphere during boarding. They were also loud. Flight was also late, again.
No space no screen no usb cheap drinks no choice
Prós: Clean bathroom
Contras: Passengers in front of us recline their sets all the way we felt compressed.screen was not working no air above us no cans for drink no USB port on the flight boarding very disorganized flights always late customs wait very long
Worst long haul flight I’ve ever taken
Prós: The crew was mediocre - seemed nice relative to the rest of the experience
Contras: Horribly old plane, with 0 leg room and the person in front of you basically reclined into your lap. Infotainment system was >20 years old and did not switch on for anyone. Was supposed to be supplemented by Wi-Fi on personal devices which also did not work for anyone. In case you may think to read as a back-up, overhead lights also didn’t work. Pretty miserable experience.
Poor business class. No priority luggage, food is not good....
Contras: No reading light, no movie, no music, no earphone.
This was supposedly Norwegian
Prós: The flight was smooth.
Contras: The man at the check in desk tried to charge me 80 Euros for checking luggage, though he made an exception once I explained that the original flight to Paris had been cancelled and we had spent $2400 on a day-of replacement ticket. Boarding was bizarre; we were bussed from the gate to the tarmac and left to wait for about 20 minutes.
Contras: Delayed, old cabin, no entertainment, no food options, inexperienced crew, 8hrs without so much as offering a bottle of water!
Contras: The 2 women at the checking -in desk said there were no priority checked baggage tags for my luggage even though my ticket was business.
Contras: Delayed flight
Contras: Boarding was delayed but there was no announcement for the reason. Just waited for 45min on the line.
Contras: It was about 14 degrees on the aircraft. We were freezing.
Contras: Everything else - the flight was canceled at the very last minute and rescheduled with another airline 7 hrs later
Prós: The crew where well dressed , polite attentive and caring. Plane was clean an on board entertainment was fantastic & kept the kids busy for a long time. We will definitely be happy to fly with them again
Contras: The Kosher meals where absolutely terrible. Gray turkey was just inedible Bread had mold on it.
Don't fly with this airline
Contras: Where do I begin? Ticket price: for the price I paid I expected service as good as on other planes I flew in the past - I didn't get it. The plane was OLD. There was no way of following flight route, we didn't know where we were and what time it was. Why? Because the plane was too old to offer it. The food was bad. Not to mention that it run out of milk!!!! Only 2 crew members spoke Polish. That wasn't a problem for me but I know that many people choose native airlines because they feel comfortable knowing that the crew speaks their language. Entertainment was poor. The movies offered were old. No games to keep kids busy, etc. Again, the plane was old. The plane wasn't clean. The only good thing about this flight was how fast the plane made it to Poland. We had an hour delay from the start yet we made it to Poland ahead of scheduled arrival.
Get more staff to help during check in!!!!
Contras: We have arrived 2 hours and 15 min before the flight time. To get to check in it took us 1.20 min!!!! There was huge line for the check in and only 3 staff members were working and helping to check in! Its summer season this plane was full!! Lot should have more crew members assisting to attract more customers to flight with them. The price of flying with LOT is higher that other flight to Europe but the service is the worst. If you want to sell more tickets and attract more customers you need to offer satisfactory service to people.
Prós: The crew was very helpful and positive, including going out of their way to put together a vegetarian meal for me when I had forgotten to order one.
Contras: We were put on a EuroAtlantic plane that had been specially chartered. It was dirty, the seats were uncomfortable, my entertainment screen didn't work, and the food was disappointing (although as I said, the crew helped me with a vegetarian meal. On most flights I find there's a vegetarian option so I usually don't worry about ordering it in advance. On this flight there wasn't, which was a mark against it, but the crew's willingness to help was a positive aspect). The cabin was also very bright even when the lights were out--some overhead lights were on and the screens were set to very high brightness, making it difficult to get any sleep (face masks were not provided). Overall it reminded me of flying in the "bad old days" before decent food and higher quality service became standard.
All good. Low expectations, no disappointments.
Prós: Well air conditioned plane. Prompt service. Timely departure and arrival.
Contras: Entertainment system has been turned off 1h20min prior to landing.
Excellent service in economy
Prós: The hosts were exceptionally attentive and accommodating.
Prós: I got a seat with nobody next to me, stewardesses and stewards were good, entertainment ok.
Contras: Only thing I didnt like was there was no room for overhead bags probably due to the fact that LOT airlines allowed people to bring more than one carry on on.
Contras: unxpierience crew
Contras: Tudo, Check inn lento, embarque foi um desastre, o assento foi horrível, não IFE, comida terrível, não poderia ser pior
Prós: O avião era bom.
Contras: Não havia comida suficiente em um voo TA de 8 horas e a companhia aérea nos cobrou 85 dólares (!) para verificar o transporte se todas as nossas malas tivessem mais de 22 libras. Nada foi claramente alertado para nós antes de comprar o bilhete. Normalmente, eu presto atenção a estas coisas, isto era terrível. Muito infeliz.
Prós: Não havia wi-fi ou entretenimento. O vôo foi atrasado por 2 horas e nenhuma atualização dada. Minhas malas nunca fez a próxima conexão e ainda procurando por eles com o norueguês.
Nunca escolherá lote outra vez
Contras: O avião foi atrasado 2h10mins então tivemos que esperar pelos pacotes para 1h30mins. Avião terrível, sem espaço.
Prós: Eu gostava que temos aqui um pouco mais cedo. Eu estava muito famintos, kinda gostaria que eles tivessem dar um snack gratuito
Contras: O cara no check-in em Paris foi uma Dick. Como ele gostava de ir para seu trabalho para ser pessimistas sobre sverything
Prós: Vôo muito suave e fácil. Deixada no tempo e chegou alguns minutos cedo.
Contras: Havia um sistema de entretenimento a bordo, mas não estava ligado. Ninguém tinha acesso a qualquer entretenimento. A cabine foi mantida totalmente no escuro, exceto pelos mealtimes. Queria ler o meu livro, mas não podia e tive de usar a luz do meu telefone para preencher o formulário de imigração. Eu encontrei este muito irritante.
Prós: tripulação profissional, educada e atenciosa.
Contras: Os bancos eram um pouco pequenos. Desconfortável se você não for magro.
Equipe não profissional no aeroporto
Prós: Eficiente e oportuno uma vez que nós boarded mas fizeram-nos esperar um tempo longo
Contras: Não gostei da equipa de terra em Newark. Eles foram rudes e não profissionais. Nosso vôo deixou após a meia-noite. Todos queriam dormir. Eles deveriam ter mantido as luzes fracas. Mas eles estavam em brilhante toda a noite!
A bagagem falta
Prós: Funcionários simpáticos
Contras: A bagagem falta. Por favor me ajudar !!! Muitos objetos dentro do que ele não substituído. Eu estava trazendo itens para minha esposa que acabamos de nos casar. Por favor ajuda.
Contras: O avião era muito velho e sujo. Meu assento estava solto, então era muito rochoso e difícil de dormir. Nenhum quarto da perna em tudo.
Contras: Eu não sabia que você poderia fazer um vôo de longo curso tão desconfortável.
Contras: Caro de verificação de bagagem. Voo atrasado 1 hora. Sem opções de entretenimento. Bancos parecia estar quebrado e apertado. Nenhum serviço qualquer.
Contras: Já tenho voado em norueguês antes e sempre tive experiências positivas, mas desta vez foi horrível. Eu não fui oferecido bebidas ou comida e quando eu perguntei a um operador de vôo se eu poderia comprar alguns ele disse que ele seria direito de volta e nunca voltou. O televisor não funcionou de forma alguma, pelo que pude ordenar as coisas através disso.
Contras: Os membros da tripulação levaram UM MONTE de compartimentos de armazenamento para a sua bagagem, deixando espaço limitado para os passageiros. Sem saber o que fazer membros da tripulação adicionado à atmosfera caótica durante o embarque. Eles também foram altos. O vôo também foi tarde, novamente.
Não há espaço nenhuma tela nenhum USB barato bebidas nenhuma escolha
Prós: Banheiro limpo
Contras: Os passageiros na frente de nós reclinam seus jogos toda a maneira que nós sentimos comprimido.a tela não estava trabalhando nenhum ar acima de nós nenhuma lata para a bebida nenhum porto do USB no bordo do vôo vôos muito desorganizados sempre tarde os costumes esperam muito por muito tempo
O pior voo de longo curso que já fiz
Prós: A tripulação foi medíocre - parecia agradável em relação ao resto da experiência
Contras: Horrivelmente velho avião, com 0 quarto de perna e a pessoa na frente de você basicamente reclinado em seu colo. O sistema de informação e entretenimento tinha mais de 20 anos e não se ligou para ninguém. Era suposto ser suplementado por Wi-Fi em dispositivos pessoais que também não trabalhavam para ninguém. No caso de você pensar em ler como um backup, as luzes de teto também não funcionaram. Bastante miserável experiência.
classe executiva ruim. Sem prioridade de bagagem, comida não era boa ....
Contras: Sem luz de leitura, sem filme, sem música, sem fones de ouvido.
Isto era supostamente norueguês
Prós: O vôo era suave.
Contras: O homem no balcão de check-in tentou me cobrar 80 euros por verificar bagagem, embora ele fez uma exceção uma vez que eu expliquei que o voo original para Paris tinha sido cancelado e nós tínhamos gasto 2400 dólares em um dia de substituição bilhete. O embarque era bizarro; estávamos bussed do portão para o tarmac e à esquerda para esperar cerca de 20 minutos.
Contras: Atrasado, antiga cabine, sem entretenimento, sem opções de comida, tripulação inexperiente, 8hrs sem tanto como oferecendo uma garrafa de água!
Fazendo o check-in
Contras: As 2 mulheres no check-in secretária disse que não havia prioridade verificada bagagem etiquetas para a minha bagagem, embora o meu bilhete foi negócios.