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I made a reservation for two beds. My reservation was taken... But not held. They ran out of rooms with two beds. Apparently this hotel doesn't understand what a reservation is or how the process works.
Nice, clean room. Nice, helpful staff. Will definitely stay here again.
We loved many things about the hotel. The room was very nice, especially the bed. The bed felt as if the result of a blanket having sex with a cloud. It was the comfiest sleep I'd ever had. The entrance tithe hotel was gorgeous and well prepared. It was inviting, as well as relaxing. The view from our hotel room, though we were only on the second floor, was astonishing. You could see the CBS Television building, and many other various skyscrapers. The staff was friendly and helpful. There isn't many bad things to say, but everything has it's ups and downs. One issue with the hotel was the carpet stains. They were few in number, but they were still very noticeable and obvious. Another issue was the lack of staff. It was hard to find someone who could assist us. There was also the issue of the A/C. The A/C blew cold and we would wake up freezing, but it didn't blow hard. We had to let the A/C blow for four hours or so before the room cooled off, and that was my main issue. My big issue was when I went to eat breakfast here. I picked up a stack of unclean plates and finally found a decent one. The plates had food on them and water spots and so did the silverware. I was very disappointed in how unclean they were. I didn't want to eat off of anything until I hunted for clean plates and silverware.
It was an expedi value so I got what I thought was a good price. Floors and bathroom were dirty. Reception didn't tell me anything about the amenities etc. over all it was blah and I wouldn't go there or recommend it.
The size of the room is great. Love the Hyatt
Hotel was quiet, which allowed for a good night's sleep, and the beds were comfortable. Complimentary breakfast was decent. Not enough parking.
The room was clean and tended to. We had the occasion to go to the front desk several times for various things. Everyone was friendly, professional and helpful. PS, couldn't figure out how to rate the 5star section but would have rated them all 5. N/A
Everything except somewhat unfriendly staff at check in. Great room in great location, and excellent price. Unwelcoming check-in.
Called for early check in and there was no hesitation to accomodate The room had a damp smell to it, but it was raining all day in the city.
This guest did not leave comments about this hotel.
The entire hotel smells like BO. Guests in the room across from mine were yelling at each other. Some guests were questionable. Are people living here? I wanted a refund but the manager wasn't available to grant it.
great staff and better than average breakfast. A nice meet and greet Monday to Wednesday with good food and a keg along with soft drinks.
Location was good for me this trip Breakfast was subpar. Internet is very slow.
Lots of room. Very comfortable. Furniture seemed older but ok.
Clean, spacious, very comfortable bed, quiet environment. Our hair dryer was broken and they had no replacement for us.
Spacious accommodations with separate bedroom, kitchen, and living room; price; and location. No.
This guest did not leave comments about this hotel.
nice quiet location yet easy to hop on I 635
Size of the room and free parking They had recent water damage with fan in the hallways blowing night and day. There was a rip in the room's sofa. The computer system was down as I checked in. The side entrance smelled terrible...smoke. The work out room in the hotel was closed.
Did not like my stay at all I did not like are stay
No parking charges. Great free breakfast and Happy Hour reception. While most of the staff was friendly, one waitress was a little rude.
The fact that my wife and kids felt safe and comfortable.
Air conditioning in room wasn't working was given a box fan for the room.
I enjoyed everything the Embassy had to offer! I will definitely return. The breakfast was outstanding. No other hotel I have stayed in offered the services the Embassy offered! The staff was very helpful and checking in and out was a breeze. I felt like I was at home! I will definitely recommend this hotel to all my friends!
My only complaint is that it was booked on the wrong credit card. I applied for the room online with my credit card and my daughter checked in first and gave them her credit card for incidentals. They charged the whole thing on her card and I have not received my credit card bill to see if I was charged as well. My stay was on Dec 5, 2009 and my name is Martha Morland
Some of the fixtures in the Bathroom needed to be updated.
The staff was phenomenal at the Embassy suites. The front desk check in was very easy. Brittany the restaurant manager was phenomenal and sent goodies to our room for our parties gathering. Restaurant staff very attentive. Housekeeping staff was friendly and efficient.
See below The lobby and main common areas are under construction. We didn't experience any dust or noise in and around our room. The "entrance", "front desk" and "breakfast room" were inconvenient. I commend the staff for their positive attitude and for bearing up during difficult circumstances. We weren't warned about the renovations hen we booked; l think Hyatt should reduce the price of the room and give us a partial rebate.
Acesso a todo o jardim, incluindo a academia, foi ótimo! As opções de café eram boas. O quarto era muito espaçoso com uma decoração clara. Teria gostado de ter um refrigerador no quarto.
O café da manhã era excelente O wifi não funcionou bem
Tudo foi ótimo! Nós gostamos do fitness center, tivemos massagens e adorei a pista de caminhada/corrida. Tudo estava muito limpo, o que sempre apreciamos. A equipe era sempre prestativa e amigável. Nós definitivamente voltaremos em nossas viagens a Dallas. O quarto não tinha frigobar ou microondas. Mas eu não pedi para ver se isso estava disponível.
fiquei 5 dias no hotel e fui bem atendido em todos eles , apesar de nos colocarem num quarto no terreo bem no fundo do hotel não temos nada que reclamar o custo benefíicio é um dos melhores que eu já vi. Na reserva haviam falado que tinha almoço executivo incluso chegando lá no avisaram que o rwestourante fechava no almoço e só poderíomos pedir comida pelo room service que era cobrado
Um bom serviço ao cliente, bom café da manhã e bons lanches à noite, quartos limpos e cama muito confortável. Boa escolha, ficaria lá novamente.
café da manhã, cama enorme e dura como eu gosto, internet grátis. Localização, mas tem o ônibus 360 que resove tudo mas tem horários para passar.
Foi uma estadia agradável. O café da manhã era bom. O chuveiro era bom e tudo estava limpo
O barman Hernan foi muito simpático e atencioso.
Parece bom na foto e entrada parece agradável A cama estava quebrada, e havia muitos lugares que estavam sendo consertados e inacabados. A melhor maneira de dizer é: as coisas que estavam sendo consertadas deveriam ter levado apenas um dia, mas obviamente foram deixadas inacabadas...
Had a hot tub in the suite. suite was very relaxing and clean. Front desk was very accommodating. The free breakfast was impressive. thought it would be cereal and bananas, but it had all sorts of breads, bagels, muffins, sausage, eggs, waffles, coffee, three or four juices. Indoor pool and Jacuzzi was nice too. I don't really have much to complain about. The fridge could have been a little colder in the room, that's about it. The neighborhood behind the hotel seems a bit sketchy, but we didn't have any issues with people, cars or our belongings.
Front desk clerks. They seemed familiar with the sour, horrible odor in the room, he guessed it was the a/c unit. The room reeked of musty, sour, stench. Probably from the a/c. The shower/bath plumbing was loose so that water flowed out the back. Weird décor - some kind of fake black granite paint on the counter tops. Think Austin Powers wearing a nose plug. This place is a no-go zone.
I really liked how comfortable I felt and how nice the room was. I really wish continental breakfast lasted longer.
Great staff both attentive and friendly. Will definately return. Refrigerator malfunction and bathroom needed maintainence.
The rooms had bed bugs!
I didn't like anything about this outdated hotel I didn't like the mean ghetto girls at the front desk. With an unattractive attitude and that cheap red lips necklace. No plugs to charge my laptop or phone I had to unplug the lamp. The room smelt overpowering with potpourri. Bed was hard. The bathroom smelly. The blinds were a cheap way not to buy curtains. I will never stay there again they claimed they don't book through kayak and I had to show them on my phone that I did and they still made me wait over an hour I had to call kayak to call front desk before I can get this crappy room. Please don't stay here I beg you they are outdated and have no good customer service. It is better to stay at motel 6 at least you know what you're getting.