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Muito limpo e a equipe foi extremamente educada e profissional A piscina estava em construção e eu ouvi ruídos ao longo de todo o dia. Ninguém me informou que o hotel estava em construção. Eu saí um dia mais cedo por causa do barulho.
A aparência e a equipe simpática do bar. Pessoal da recepção um pouco preguiçoso e indiferente. Me deram um quarto que ficava perto de obras. Travesseiros (dava para sentir o cheiro do perfume do hóspede anterior) e manta sujos. O ar condicionado estava quebrado, tudo isso em um quarto que foi renovado recentemente.
Nice, clean room. Nice, helpful staff. Will definitely stay here again.
Hotel was quiet, which allowed for a good night's sleep, and the beds were comfortable. Complimentary breakfast was decent. Not enough parking.
It was an expedi value so I got what I thought was a good price. Floors and bathroom were dirty. Reception didn't tell me anything about the amenities etc. over all it was blah and I wouldn't go there or recommend it.
The size of the room is great. Love the Hyatt
The room was clean and tended to. We had the occasion to go to the front desk several times for various things. Everyone was friendly, professional and helpful. PS, couldn't figure out how to rate the 5star section but would have rated them all 5. N/A
I made a reservation for two beds. My reservation was taken... But not held. They ran out of rooms with two beds. Apparently this hotel doesn't understand what a reservation is or how the process works.
We loved many things about the hotel. The room was very nice, especially the bed. The bed felt as if the result of a blanket having sex with a cloud. It was the comfiest sleep I'd ever had. The entrance tithe hotel was gorgeous and well prepared. It was inviting, as well as relaxing. The view from our hotel room, though we were only on the second floor, was astonishing. You could see the CBS Television building, and many other various skyscrapers. The staff was friendly and helpful. There isn't many bad things to say, but everything has it's ups and downs. One issue with the hotel was the carpet stains. They were few in number, but they were still very noticeable and obvious. Another issue was the lack of staff. It was hard to find someone who could assist us. There was also the issue of the A/C. The A/C blew cold and we would wake up freezing, but it didn't blow hard. We had to let the A/C blow for four hours or so before the room cooled off, and that was my main issue. My big issue was when I went to eat breakfast here. I picked up a stack of unclean plates and finally found a decent one. The plates had food on them and water spots and so did the silverware. I was very disappointed in how unclean they were. I didn't want to eat off of anything until I hunted for clean plates and silverware.
Great staff Wifi
Large room with lots of space and good location Hotel looks dirty, lots of carpet stains, etc. and certainly doesn't look like it merits that star rating. And breakfast was terrible.
The staff at the front desk was incredible and very cordial!!! They cleaned the room only once in 3 nights which was kinda strange
I like that the living area and bedroom are separate areas. Good breakfast!
The room was really good with a small kitchen just like a suite. It was reasonably quiet which is something we haven't found in too many hotels in USA. T 5.30 to 7.00 'social time' in the lobby with complimentary food and drinks was a lovely addition any nothing really except we had trouble getting regular coffee for the coffee machine as well as replenishments for shampoo etc. Probably an oversize but annoying as reception wasn't able to help.
This guest did not leave comments about this hotel.
layout of room was just what we needed. separate bedroom with VERY comfortable king-size bed. small living room area. small kitchen & sitting area across from kitchen where I could set up my laptop. some funny smells in hallways at times, but none in room.
Parking, close location to other stores, price!
The kitchen was a bonus and having a separate bedroom with a second tv. There could be more channels on tv.
This guest did not leave comments about this hotel.
room was clean and nice .
Breakfast was good. Staff was rude, hotel premises were dirty.
No parking charges. Great free breakfast and Happy Hour reception. While most of the staff was friendly, one waitress was a little rude.
The fact that my wife and kids felt safe and comfortable.
Did not like my stay at all I did not like are stay
Some of the fixtures in the Bathroom needed to be updated.
My only complaint is that it was booked on the wrong credit card. I applied for the room online with my credit card and my daughter checked in first and gave them her credit card for incidentals. They charged the whole thing on her card and I have not received my credit card bill to see if I was charged as well. My stay was on Dec 5, 2009 and my name is Martha Morland
Air conditioning in room wasn't working was given a box fan for the room.
I enjoyed everything the Embassy had to offer! I will definitely return. The breakfast was outstanding. No other hotel I have stayed in offered the services the Embassy offered! The staff was very helpful and checking in and out was a breeze. I felt like I was at home! I will definitely recommend this hotel to all my friends!
The staff was phenomenal at the Embassy suites. The front desk check in was very easy. Brittany the restaurant manager was phenomenal and sent goodies to our room for our parties gathering. Restaurant staff very attentive. Housekeeping staff was friendly and efficient.
See below The lobby and main common areas are under construction. We didn't experience any dust or noise in and around our room. The "entrance", "front desk" and "breakfast room" were inconvenient. I commend the staff for their positive attitude and for bearing up during difficult circumstances. We weren't warned about the renovations hen we booked; l think Hyatt should reduce the price of the room and give us a partial rebate.
Acesso a todo o jardim, incluindo a academia, foi ótimo! As opções de café eram boas. O quarto era muito espaçoso com uma decoração clara. Teria gostado de ter um refrigerador no quarto.
Tudo foi ótimo! Nós gostamos do fitness center, tivemos massagens e adorei a pista de caminhada/corrida. Tudo estava muito limpo, o que sempre apreciamos. A equipe era sempre prestativa e amigável. Nós definitivamente voltaremos em nossas viagens a Dallas. O quarto não tinha frigobar ou microondas. Mas eu não pedi para ver se isso estava disponível.
O café da manhã era excelente O wifi não funcionou bem
Foi uma estadia agradável. O café da manhã era bom. O chuveiro era bom e tudo estava limpo
Muito simpática equipe As camas eram um pouco pequeno
café da manhã, cama enorme e dura como eu gosto, internet grátis. Localização, mas tem o ônibus 360 que resove tudo mas tem horários para passar.
O barman Hernan foi muito simpático e atencioso.
Parece bom na foto e entrada parece agradável A cama estava quebrada, e havia muitos lugares que estavam sendo consertados e inacabados. A melhor maneira de dizer é: as coisas que estavam sendo consertadas deveriam ter levado apenas um dia, mas obviamente foram deixadas inacabadas...
Um bom serviço ao cliente, bom café da manhã e bons lanches à noite, quartos limpos e cama muito confortável. Boa escolha, ficaria lá novamente.
fiquei 5 dias no hotel e fui bem atendido em todos eles , apesar de nos colocarem num quarto no terreo bem no fundo do hotel não temos nada que reclamar o custo benefíicio é um dos melhores que eu já vi. Na reserva haviam falado que tinha almoço executivo incluso chegando lá no avisaram que o rwestourante fechava no almoço e só poderíomos pedir comida pelo room service que era cobrado
Front desk clerks. They seemed familiar with the sour, horrible odor in the room, he guessed it was the a/c unit. The room reeked of musty, sour, stench. Probably from the a/c. The shower/bath plumbing was loose so that water flowed out the back. Weird décor - some kind of fake black granite paint on the counter tops. Think Austin Powers wearing a nose plug. This place is a no-go zone.
The rooms had bed bugs!
I really liked how comfortable I felt and how nice the room was. I really wish continental breakfast lasted longer.
Great staff both attentive and friendly. Will definately return. Refrigerator malfunction and bathroom needed maintainence.
Had a hot tub in the suite. suite was very relaxing and clean. Front desk was very accommodating. The free breakfast was impressive. thought it would be cereal and bananas, but it had all sorts of breads, bagels, muffins, sausage, eggs, waffles, coffee, three or four juices. Indoor pool and Jacuzzi was nice too. I don't really have much to complain about. The fridge could have been a little colder in the room, that's about it. The neighborhood behind the hotel seems a bit sketchy, but we didn't have any issues with people, cars or our belongings.
I didn't like anything about this outdated hotel I didn't like the mean ghetto girls at the front desk. With an unattractive attitude and that cheap red lips necklace. No plugs to charge my laptop or phone I had to unplug the lamp. The room smelt overpowering with potpourri. Bed was hard. The bathroom smelly. The blinds were a cheap way not to buy curtains. I will never stay there again they claimed they don't book through kayak and I had to show them on my phone that I did and they still made me wait over an hour I had to call kayak to call front desk before I can get this crappy room. Please don't stay here I beg you they are outdated and have no good customer service. It is better to stay at motel 6 at least you know what you're getting.
Nothing. We had stayed there in March was giod. But this time was a dump. They where under construction which we where not made aware of. The toilet keep running and they had no one to fix it. The air conditioner wouldn't go lower than 76. They would take the towels and not leave clean ones. We call to have them brought up and
Great staff. Hotel employee took good care of me
nothing it was a sketchy location. the hotel was under construction and the clientele looked dubious.
This stay was the worst hotel experience of my life. The desk clerk charged my prepaid reservation again to my credit card. The first room had a toilet that was overflowing with feces, the next had s dead refrigerator that splashed rancid water. I hated everything about this hotel
Helpful staff. During booking we weren't informed that the hotel is under construction. We got there and there were mess everywhere, and there's barely parking due to construction they are doing. Cancelled my reservation as soon as I saw that the hotel is a mess.
Leaving for advertising a 100% no smoking facility our room was filled with smoke through the conjoining door to the point my children were coughing in the night we had to switch rooms and the new room had dog food on the floor.
Comfortable beds. Check in staff were helpful and friendly. Breakfast was very nice. No extra blankets. 4 adults age 65-75 and normally they have extra blankets in room. Only one small trash can w/no extra liner. No washcloths so had to use hand towels. No plastic bags for dirty laundry normally included in room.
Breakfast with many choices and variety of food. I was trying to do the laundry, but the soap dispenser did not dispense the soap. No biggie thou.
The room was nice No everything was great
The hot water did not work for at least 2 weeks. Rooms are not always cleaned.
Excelente ubicaciÃ³n casi todas las personas que trabajan ahÃ son sÃºper serviciales y amables todo eso estuvo bien La limpieza de el cuarto estaba pÃ©sima no habÃan sacudido esa habitaciÃ³n por mucho tiempo ya que todos los muebles tienen bastante polvo acumulado no habÃa toallas en el baÃ±o ni jabÃ³n la tiina de el baÃ±o tambiÃ©n se veÃa sucia no
Clean & great staff! Felt safe & great atmosphere was impressed!
Partial kitchen very good , we only miss a tradicional oven, breakfast very good eith eggs, fruits, bagels, waffle ,orange and cranberry juice. Staff very friendly, I have got a free late checkout. Last day elevator braked , but take fixed it and took care of my luggage