Muito limpo e a equipe foi extremamente educada e profissional A piscina estava em construção e eu ouvi ruídos ao longo de todo o dia. Ninguém me informou que o hotel estava em construção. Eu saí um dia mais cedo por causa do barulho.
A aparência e a equipe simpática do bar. Pessoal da recepção um pouco preguiçoso e indiferente. Me deram um quarto que ficava perto de obras. Travesseiros (dava para sentir o cheiro do perfume do hóspede anterior) e manta sujos. O ar condicionado estava quebrado, tudo isso em um quarto que foi renovado recentemente.
The size of the room is great. Love the Hyatt
Nice, clean room. Nice, helpful staff. Will definitely stay here again.
Hotel was quiet, which allowed for a good night's sleep, and the beds were comfortable. Complimentary breakfast was decent. Not enough parking.
I made a reservation for two beds. My reservation was taken... But not held. They ran out of rooms with two beds. Apparently this hotel doesn't understand what a reservation is or how the process works.
The room was clean and tended to. We had the occasion to go to the front desk several times for various things. Everyone was friendly, professional and helpful. PS, couldn't figure out how to rate the 5star section but would have rated them all 5. N/A
We loved many things about the hotel. The room was very nice, especially the bed. The bed felt as if the result of a blanket having sex with a cloud. It was the comfiest sleep I'd ever had. The entrance tithe hotel was gorgeous and well prepared. It was inviting, as well as relaxing. The view from our hotel room, though we were only on the second floor, was astonishing. You could see the CBS Television building, and many other various skyscrapers. The staff was friendly and helpful. There isn't many bad things to say, but everything has it's ups and downs. One issue with the hotel was the carpet stains. They were few in number, but they were still very noticeable and obvious. Another issue was the lack of staff. It was hard to find someone who could assist us. There was also the issue of the A/C. The A/C blew cold and we would wake up freezing, but it didn't blow hard. We had to let the A/C blow for four hours or so before the room cooled off, and that was my main issue. My big issue was when I went to eat breakfast here. I picked up a stack of unclean plates and finally found a decent one. The plates had food on them and water spots and so did the silverware. I was very disappointed in how unclean they were. I didn't want to eat off of anything until I hunted for clean plates and silverware.
It was an expedi value so I got what I thought was a good price. Floors and bathroom were dirty. Reception didn't tell me anything about the amenities etc. over all it was blah and I wouldn't go there or recommend it.
I liked the kitchen. We used the fridge microwave and glasses/plates. Pillows were comfortable. The hot tub was broken at our hotel. All the staff seemed like they hated their job. When we checked in we didn't get much information or even pointed in the direction of our room and my key card didn't work. Stairs were messy and gum was on the door.
Size of the room, location and the price we paid. We stayed for 2 days and did not get clean towels the 2nd day.
Felt like home. There was no where to plug cell phones in on either side of the bed.
This guest did not leave comments about this hotel.
layout of room was just what we needed. separate bedroom with VERY comfortable king-size bed. small living room area. small kitchen & sitting area across from kitchen where I could set up my laptop. some funny smells in hallways at times, but none in room.
rRoom was more than expected. Didn't know it included a kitchenette as well as the other features. Can't think of anything off hand.
They had Pepsi products in their fountain machine. My room smelled like a cat litter box. I had to go purchase an air freshener just to stay in it. Curtains were ripped up. Furniture had chunks out of it. Power went out (not their fault) so they tossed a couple of glow sticks in stairwell.
This guest did not leave comments about this hotel.
Location was good! Most of the staff was attentive! Changing bed linens every 6 days was disgusting. I was told the bed linens would be changed every 5 days on the 3rd day. It was printed on a paper but I was not provided the paper upon check-in. Rude front desk man came to room when asked for key re-set
This guest did not leave comments about this hotel.
I was expecting a regular continental breakfast and was pleasantly surprised by eggs and sausage! The bed was amazingly comfortable. We also love the separation of the bedroom and living room area. The front desk staff went above and beyond to be helpful. No -- it was truly wonderful, thank you!
We liked the location and we liked the spaciousness of our suite. Having a full-size frig was helpful, as we were traveling with food in a cooler and could keep everything we had with us cool. We enjoyed the breakfast and the ambience of the eating area no
O café da manhã era excelente O wifi não funcionou bem
Tudo foi ótimo! Nós gostamos do fitness center, tivemos massagens e adorei a pista de caminhada/corrida. Tudo estava muito limpo, o que sempre apreciamos. A equipe era sempre prestativa e amigável. Nós definitivamente voltaremos em nossas viagens a Dallas. O quarto não tinha frigobar ou microondas. Mas eu não pedi para ver se isso estava disponível.
Acesso a todo o jardim, incluindo a academia, foi ótimo! As opções de café eram boas. O quarto era muito espaçoso com uma decoração clara. Teria gostado de ter um refrigerador no quarto.
Did not like my stay at all I did not like are stay
My only complaint is that it was booked on the wrong credit card. I applied for the room online with my credit card and my daughter checked in first and gave them her credit card for incidentals. They charged the whole thing on her card and I have not received my credit card bill to see if I was charged as well. My stay was on Dec 5, 2009 and my name is Martha Morland
I enjoyed everything the Embassy had to offer! I will definitely return. The breakfast was outstanding. No other hotel I have stayed in offered the services the Embassy offered! The staff was very helpful and checking in and out was a breeze. I felt like I was at home! I will definitely recommend this hotel to all my friends!
The fact that my wife and kids felt safe and comfortable.
The staff was phenomenal at the Embassy suites. The front desk check in was very easy. Brittany the restaurant manager was phenomenal and sent goodies to our room for our parties gathering. Restaurant staff very attentive. Housekeeping staff was friendly and efficient.
Air conditioning in room wasn't working was given a box fan for the room.
No parking charges. Great free breakfast and Happy Hour reception. While most of the staff was friendly, one waitress was a little rude.
Some of the fixtures in the Bathroom needed to be updated.
See below The lobby and main common areas are under construction. We didn't experience any dust or noise in and around our room. The "entrance", "front desk" and "breakfast room" were inconvenient. I commend the staff for their positive attitude and for bearing up during difficult circumstances. We weren't warned about the renovations hen we booked; l think Hyatt should reduce the price of the room and give us a partial rebate.
Muito simpática equipe As camas eram um pouco pequeno
Parece bom na foto e entrada parece agradável A cama estava quebrada, e havia muitos lugares que estavam sendo consertados e inacabados. A melhor maneira de dizer é: as coisas que estavam sendo consertadas deveriam ter levado apenas um dia, mas obviamente foram deixadas inacabadas...
Foi uma estadia agradável. O café da manhã era bom. O chuveiro era bom e tudo estava limpo
Um bom serviço ao cliente, bom café da manhã e bons lanches à noite, quartos limpos e cama muito confortável. Boa escolha, ficaria lá novamente.
café da manhã, cama enorme e dura como eu gosto, internet grátis. Localização, mas tem o ônibus 360 que resove tudo mas tem horários para passar.
fiquei 5 dias no hotel e fui bem atendido em todos eles , apesar de nos colocarem num quarto no terreo bem no fundo do hotel não temos nada que reclamar o custo benefíicio é um dos melhores que eu já vi. Na reserva haviam falado que tinha almoço executivo incluso chegando lá no avisaram que o rwestourante fechava no almoço e só poderíomos pedir comida pelo room service que era cobrado
O barman Hernan foi muito simpático e atencioso.
Front desk clerks. They seemed familiar with the sour, horrible odor in the room, he guessed it was the a/c unit. The room reeked of musty, sour, stench. Probably from the a/c. The shower/bath plumbing was loose so that water flowed out the back. Weird décor - some kind of fake black granite paint on the counter tops. Think Austin Powers wearing a nose plug. This place is a no-go zone.
I really liked how comfortable I felt and how nice the room was. I really wish continental breakfast lasted longer.
The rooms had bed bugs!
Had a hot tub in the suite. suite was very relaxing and clean. Front desk was very accommodating. The free breakfast was impressive. thought it would be cereal and bananas, but it had all sorts of breads, bagels, muffins, sausage, eggs, waffles, coffee, three or four juices. Indoor pool and Jacuzzi was nice too. I don't really have much to complain about. The fridge could have been a little colder in the room, that's about it. The neighborhood behind the hotel seems a bit sketchy, but we didn't have any issues with people, cars or our belongings.
The location was good as far as the places we were going to see, easy access to the freeway. The room was big and plenty comfortable. My youngest son really liked the pool and the hot tub. Hallway smelt of fresh paint was a bit strong. The neighborhood around the hotel was a bit rough. Found a spent bullet in the parking lot. It shares a parking lot with a motel 6. And there are literally four hotels all neighboring each other. On the last morning before we left I got out of the shower and a rather large cockroach was crawling in the vent.
Great staff both attentive and friendly. Will definately return. Refrigerator malfunction and bathroom needed maintainence.
Partial kitchen very good , we only miss a tradicional oven, breakfast very good eith eggs, fruits, bagels, waffle ,orange and cranberry juice. Staff very friendly, I have got a free late checkout. Last day elevator braked , but take fixed it and took care of my luggage
Clean & great staff! Felt safe & great atmosphere was impressed!
I didn't like anything about this outdated hotel I didn't like the mean ghetto girls at the front desk. With an unattractive attitude and that cheap red lips necklace. No plugs to charge my laptop or phone I had to unplug the lamp. The room smelt overpowering with potpourri. Bed was hard. The bathroom smelly. The blinds were a cheap way not to buy curtains. I will never stay there again they claimed they don't book through kayak and I had to show them on my phone that I did and they still made me wait over an hour I had to call kayak to call front desk before I can get this crappy room. Please don't stay here I beg you they are outdated and have no good customer service. It is better to stay at motel 6 at least you know what you're getting.
Great staff No
Cable TV WiFi Comfortable Bed Table and chairs Nice bathroom Bathroom door swings the right way Lots of lights Showtime channels More than 2 pillows No 'Constant On Fan' setting for AC/Heat No HBO channels Wall plugs on right side of far bed did not work Bedside table way too small Too expensive
They moved me to a studio becasue the bed was hard as a brick in the reg rooms so i extenmy stay a week but when i booked they couldnt keep me in the same room and i was moved to a one star type room .would have never stayed if i knew that was my option
Comfortable bed. Quiet. WiFi. Cable TV. Table and chairs. Nice bathroom. Lots of lights. Lots of wall plugs. Constant On fan setting on AC/Heat. Bedside clock. More than 2 pillows. Slow internet. No HBO channels. Big gnarly bathroom door that swings the wrong way. Too expensive.
Location Star level. Price is too high
Location convenience It had bed bugs
This hotel is not a two star hotel Star rating should have remained a one star
The bed was comfortable and A/C worked The fact the refrigerator did not get cold over night...the first room I booked had two roaches one in the bed and one on the ceiling. Next not enough towels in the bathroom and breakfast wasn't really breakfast at all.
Kitchen area No
I never seen a motel that do not clean your room daily? Or take the trash out? Also,you have to go in office to receive,your towel or drinking glass?
The location Everything else. Never stay here!