J'aimerais remercier le réceptionniste Bilel qui a été excellent et très patient durant mon check-in assez compliqué. Il n'a jamais montré une once d'impatience, toujours un sourire aux lèvres. Le personnel de sécurité fait un travail remarquable. Les managers viennent vers vous pour converser, ils sont à l'écoute. L'emplacement est PARFAIT, en pleine Avenue H.Bourguiba. Rien à dire
The location is good and rooms are good for tunisian standards I suggest they also review this hotel on ratings on discrimantion, a group of middleaged men,part of the staff of the hotel, dressed in polyester suits standing in front of the main entrance , with a lot of attitude and arogancy , refuse entrance to the hotel to any tunisian person, my longtime tunisian friends who wanted to come visit me during my stay in the africa hotel , were rudely and very impolite refused entrance and turned away , not even handing over their papers and making copies of their passports which I suggested in last resort to still make it possible for them to enter the hotel was rudly denied by an also arrogant and very unfriendly recepsionist....this is discrimination ....and unacceptable !!
In my first day the hot water on taps was limited.
Clean room, spacious and central location. Breakfast buffet was excellent. Overpriced, Dar El Medina was the same price and much better value for money. The reception staff were not very friendly.
Location, price and comfort. Firstly, services were slow. Secondly, all the answering machines are only in French. It's an Arab country so Arabic language should be used in the answering machines. Even English should be used because it's an international language.
Friendly and helpful staff, in a beautiful, well maintained hotel. The room was spacious and comfortable. Overly pedantic/difficult about visiting family, unnecessarily so even though security is important. WifI was good, but the Internet connection sporadic. A plan of the facilities would have been useful.
Internet is not Free of charge. It was free of charge in the condition of the reservation, but the staff did not take it.
It is nice to relaxe at the pool and beach and to visit sidi bu said and tunis
poor conditions of moquete, rooms, toilets
Guest relation officer Ramzi..Very helpfull The noise, a disco was going on beyond 4 am. Couldn't sleep before my early morning flight. The internet is not free
Com um ligeiro acréscmo de preço, o acesso ao piso Tower (zona VIP) permite um nível de conforto muito maior: check-in exclusivo no piso, happy hour com comida e bebida grátis, pequeno almoço incluido (ao contrário da versão standard)... Num hotel desta categoria não é aceitável ter que se pagar o acesso à piscina.
Old Hotel without maintenance. Carpet in the corridors are orrible, broken and dirty. The room don't smell good.
The hotel was very clean and comfortable and was convenient to the airport. The restaurant and bar staff were not efficient, friendly or helpful.
Decent, if expensive, in hotel restaurant. Front desk staff was weak and dishonest. When requested to provide a non-smoking room they said they would move to me one, but it was not actually a non-smoking room and it smelled. Then they said that there were no available non-smoking rooms in the entire half-empty hotel. Then another manager "discovered" that they actually had one, which they gave to me. General Manager's office promised that he would call me, but he never did. Conclusion: Weak management.
complete privacy 1- The carpet of the corridor leading to the room.2- The shortage of enough towels in the bath rom 3- The high elevation of the bath tub. 4- The unsanitay handling of the food by the hotel staff at the resturant during serving breakfast; Touching everything by bare hands with no blastic gloves in public was frightening to me.
the quietness, the lake view, the help of the support staff at the hotel, the nice location and easy access to places of visit. the choice for breakfast is limited.
attention to small details like making sure that if you had coffee or tea in the room to replace the items (coffee/tea/milk) everymorning.
Location was good and staff are willing Furniture is getting old and some aspects are lacking. For example there was not any thing to stir the coffee and sugar with
Very very bad food. And the staff are unfriendly.
Very good view, very good breakfast very expensive, can be 4 stars but not 5
the location of the hotel and the lac view quality of the food in ramdan month
the staff was very polit the A/C is not working , i ask the reception about that he tell me we are in the cold seson so the A/C in all hotel in Tunis is off, and one time when i was at the bath the electrcity swiched off and after 10 min came back
The hotel has nothing to do with 5stars hotels. the service and teh room is not 5 stars
The hotel was very new and very clean. Got upgraded to a suite which was extremely large and well furbished. Staff very friendly and helpful. Very good value for money. Location not in the center but still manageable (however taxi do not know the location well since it is a new hotel). Bed mattress was very hard (I guess still brand new). Wifi did work in the room but could not connect to my Outlook. The hotel had no license to sell alcohol.
the rooms are very big the service at breakfast was very poor. There was no coffee available, you have to ask the server for it ans takes quite a long time. The firs day I had to ask it twice.
It is the best value money None
Nothing 1- when I checked in they told me I have no booking 2-the bids un comfortable for 5 stars hotel.3- the staff cooperate with Taxi driver for extra money(trip from hotel to airport it cost 6 td I Paid 45 td plus 5 td because he have no change
please kindly be informed that as soon we arrived to Vime Tunis hotel ,our booking in this hotel via booking .com was for 3 rooms including breakfast actually we find booking for 2 rooms not including breakfast than they provide us with the other room after showing the booking confirmation again in the morning as soon we come for breakfast they informed us that the deal they have with booking .com only for room rent not including breakfast, after that we solf the problem with the reservation manager after log desiccation witch is not fair , next time i will not use or recommend this hotel to any bady. Nathing
Very spacious, fitted out to a high standard. Very evocative of the image of 'North African luxury' - e.g. separate bath and shower, all facilities usually associated with a suite but tastefully Tunisian in style Only thing missing was coffee-making facilities
All staff are fantastic and polite and professional. 10 kudos to all the Staff.Amazing. Sort the internet issues that most customers raise. More routers or wired access in rooms are immediate remedies. Very frustrating to stand in the corridor under the router or descend to the MB reception at 23:15 so as to skype or viber someone.
The hotel is well placed close to the Medina. Staff speak a little English but it is better if you speak French. The pillows are just dreadful!
Very friendly, comfortable hotel in excellent location for Medina nad other city sitess and transport. Small enough for a relaxing nd personal experience. Some of the food we had in the Dome restaurant was really superb.
I think that the breakfast and dinner room on the ground floor had a nice ambiance and served very good food. The bedroom was also attractive and spacious. Service was efficient at the desk. Communication could be improved at the desk. It was not clear whether internet access was free in the lobby. I did not know that the rooftop bar was closed and had actually planned to spend an evening there.
Good breakfast selection. Helpful staff. Convenient location to shopping, Medina, train station, tram, theater and restaurant. Air conditioning was not optimized for comfort. In other words, the room never cooled down to a comfortable temperature.
The main areas and the welcome from the night receptionist keep your wits around you if you happen to fancy a late or early walk in the vicinity
Location is only good point. Wi-Fi could not be used. I could not get the receipt for a taxi to the airport, though the hotel receptionist said that I could get it from taxi driver. In addition, the level of taxi driver the hotel arranged was very poor. He take me to the different terminal.
The location which is in the city center. WIFI not available at the room
The staff were excellent. always cheerful and extremely helpful. A credit to the dar! The room was spacious and always clean. On return to our room on Monday there was a welcome basket of fruit and water. That was the only time such a gesture was made. We never met the owners which we thought strange. In most 'boutique' riads we have stayed the owners make an effort to introduce themselves. Breakfast was predictable ie. the same every day. Slice of cake ( which got smaller as the days went on) cucumber,tomatoes and processed cheese then a roll and pancake were brought out and last an egg which on only one day could one say it was a 3 minute egg. On the other days it took 10 minutes to receive what was supposed to be a 3 minute egg but was closer to 5! Very disappointing. There was noise every night as if someone was moving furniture around.
Friendly,kindly, and it was nice building,
nice staff, nice location, nice design should have a TV and a mini-bar in a room
THe hotel was very atttractive, very well located, very helpful staff ... the best place to stay ih Tunis.
The staff at the Dar El Medina were extremely helpful at all times, looked after us very well and went out of their way to make our stay a good one. We cannot recommend highly enough. The hotel is in a beautiful building, with great terraces, and well placed in the medina.
The breakfast was the best we had in Tunisia. The rooms look out onto a central courtyard that can be noisy. Some staff did not speak English. The hotel lost our booking and had to move us to another hotel for the third night.
very individual, characterful hotel, excellent central location, need to approach on foot as it is in medina .Breakfast rather "local" in taste.Phone charges high, Intl = 3.5 TD /min