Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Taxa de animais de estimação foi um pouco alto
O quarto era espaçoso e moderno, amei a televisão no espelho do banheiro. A equipe foi muito simpática e os restaurantes e o bar de esportes foram excelentes. Sem recepção ou transporte do aeroporto para o hotel, foi muito caro, mas é Dallas, Texas.
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
The AC couldn't keep up to keep me comfortable.
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
Great price ,location & service
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
Liked the staff they were very friendly Gym and spa not up to par
room was great, staff was great live music in bar didn't match the vibe at all. I know its dallas but, its a 5 star hotel with a honky tonk band? and they were really bad.
Super clean super friendly really nice place altogether. Only for those looking for a high end stay in Dallas Almost too nice, everything was fantastic but if you're the type that doesn't like being waited on hand and foot this might not be your place. Nothing is cheap that's for sure.
The beds are very comfortable and the view from the roof is amazing The bar upstairs was too expensive and didn't allow us to bring our own drinks to the pool. I wish there was some sort of breakfast provided. The little Keurig coffee machine in our room left grounds in the cup.
Big Rooms. Comfy Beds. Windows Open with Lots of Light. Easy Walk to Downtown. Free Shuttle to Dallas spots. Consistent Staff who knows your name. Restaurants and Bars were exactly what I needed after a long day.
The decor of the rooms and the style of converted warehouse to loft was very well executed. The rooftop bar also has a great view of downtown Dallas especially at night. The rooms were very clean and the bed was very comfortable. Onsite parking was also very easy considering proximity to downtown. As nice as the rooms were, we were given a 4th floor room that faced the main street through the Cedars district of Dallas; Lamar St. And that was what really put a damper on our stay. The noise of semi trucks and dump trucks going by with their loud exhaust was enough to wake you up many times during the night. There also were several potholes or bumps in the road that made the dump trucks rattle very loudly. This is not really the hotel's fault but it did sound like the trucks were coming through the room. I would think a brick building would be more sound proof. Perhaps its the old windows and some sort of acoustic film could reduce the noise a little. It is unfortunate because it really is a nice hotel, perhaps a room off the side street or rear of the hotel would be quieter. I really hope they can fix this because its a great location and well executed.
Boa academia. Serviço educado. Limpo. Muitos restaurantes e bares ao redor. Serviço de transporte disponível. Não há serviços de madrugada ou comodidades adicionais.
Excelente localização. Fácil acesso. Quarto grande e agradável. Café da manhã incluso.
We stayed on Concierge floor with the Club lounge which includes all the alcohol and light food throughout the day. It is worth the extra money to stay on this floor. We did a package that included a three course meal at Fearings which was the highlight of our evening along with having champagne and chocolate covered strawberries delivered to the room at just the perfect time which was while we were out at the pool. The pool isn't big but the staff at the pool is very attentive if you need anything.
The Ritz staff is world class! The bellman rocks! Everything was perfect
Our stay at the Ritz Carlton in Dallas has been ruined. Everyday, when we go into the club level, we have been appalled by the lack of enforcement of the dress code and the noise level in the club room. For example, no shoes, half naked men and women in bathrobes, men, women, and children in pajamas and dirty socks with no shoes, and today was the icing on the cake which has ruined our stay and will result in our early departure. There are a group of loud, obnoxious, rude, and inconsiderate heathens in the club room watching a football game (3:30pm CST) we asked the attendant to address the noise issue and she instead walked over and told the group that she was sorry to disturb them, but that we had complained and pointed us out. That resulted in them bullying us out of the club level room. We have been staying at Ritz Carlton properties for twenty years and we have never experienced this level of unsatisfactory service. It is unbelievable and unacceptable. Now, instead of stayi...
My 2 daughters and I stayed at the hotel on a very busy Dallas weekend. We were greeted with Sprinkles cupcakes at the reg. desk to celebrate a big football game being played that weekend. The beginning of a great weekend. \n\nThe club level floor was large and worked perfectly for an extra roll-away bed. The bathroom was huge. The club level lounge had superb snacks. We also ate at Fearings on the lobby level. Though difficult to get a reservation on the busy weekend, we camped out hoping for a cancellation and were lucky to nab a table. The food was tremendous -- the chef was previously at the Mansion across town. Expensive, but well worth the price.\n\nThe hotel is only 10 minutes from Northpark Mall, as well as other shopping areas.\n\nOur stay was great. We'll definitely return!\n\n
I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure! I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day
It was only a 1 night stay. Room was large enough for 3 folks Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.
Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway
Nice rooms Small pool
The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable! Guests have to pay for parking daily, and it was pretty expensive.
Staff was very friendly and helpful. Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.
Great deal, amazing room. Location is good. Very clean and chic. Did not like the $20 a night to park and definitely didn't like the over priced breakfast. Went back for seconds and got charged another $18 for a bowl of fruit, eggs and potatoes. Also, the bar was a bit steep as well. So NOT cool
Room was very clean and comfortable. The staff was super nice and accomodating! Prices for parking, breakfast and bar were much too expensive in my opinion. Room had a mini frige that we could store our water and soda's that we brought. A microwave would have been a great addition to the room since we had left overs from some of the wonderful Dallas restaurants we visited. I would definately recommend to others but with a disclaimer that most ammenities come with $$$.
Overall good stay Parking fee extra
Amazing staff, gorgeous decor, and just an amazing experience N/a
One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.
I loved that I was offered a free upgrade A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.
The accommodations and dining were outstanding. The parking fee was excessive.
Excellent service. Star treatment. Rooms are very quiet & beautifully appointed w/nice amenities. Amazing beds. Room service! Great atmosphere & location. Didn't like mandatory valet for car (vs. a parking fee or even better, complementary parking). Billed an additional $27 + fees for $31 per night!
I left a laptop charger plugged in and called the next morning but the hotel was unable to locate it.
Location Room and bathroom were tiny. Bed was 5 feet from door. Bathroom was definitely a one at a time room.
High quality furnishings and friendly staff. Was required to use the valet parking and stll had to pay for it. For the cost of the room, parking should be included. The additional parking costs plus valet tips in and out were an unnecessary extra cost.
I really enjoyed our stay at the Warwick. The rooms are very spacious and clean. We enjoyed eating, listening to music, and having cocktails at The Library Bar. We had breakfast at The Landmark and it was also excellent. Highly recommend! There is one thing I would have changed and that's the way the bed is made. A top sheet was used as a bottom sheet so it completely came off during the night since it was not secured. Other than that everything was wonderful!
The atmosphere was perfect for celebrating 25 years of marriage.
Staff was very friendly. No water and it was treated like no big deal. They comp a bottle of water for me. Oh boy!
I was very impressed with this hotel. The room was gorgeous and the staff was very helpful and friendly. I will definitely be staying here again the next time I'm in Dallas!
room quite and comfy front dest staff could be more attentive and less "rigid"
We really enjoyed our stay here and the hotel was amazing, as well as the rooms. Definitely reccommend this hotel and will stay here on our next visit to Dallas.
Helpful staff, quality Restaurant a bit on steep side, but staffed by helpful, attentive, professional people
Staff was nice. The room was clean. Beautiful view. Room service was very quick! The valet opened the door for me (driver), did not do anything for my wife (passenger). The rooms seemed to have thin walls, as we heard guest all through the night. There may have been a fraternity group reunion of some sort, and we may have been unfortunately stuck on the same floor as some of them. It hurt our stay to say the least.
Very friendly staff. Very comfortable bed. I was very satisfied with my stay and would stay there again. Only negative thing was we ordered late night room service and it wasn't the best. We got the Philly steak sandwich.
I like how the building looking and most of the inside. This hotel I would say is for the riches. The self parking wasn't free. I'm not going to pay someone to park my vehicle since I'm going to be staying there for one night. Inside the bathroom above the shower it the A/C unit. It appeared that it needed some updating because it looked like a 1 or 2 stars project.
The staff was brilliant. They really took care of us. When they found out it was my wife's birthday, they brought us a complimentary bottle of wine, amongst other things.
It has a a good location with a good view of dallas The beds were not comfortable and the TV picture was horrible
Bed was comfortable. Wish for the price there would at least be some free amenities. The AC in our room did not cool very well at all, even with my husband turning down to 60 and cleaning the filter. Also when I would get in shower it had a sour smell to it.
Clean and quiet rooms with extremely comfortable bed. We ordered room service for dinner and it was mediocre at best. It was 10pm when we ordered so it's possible that closer to dinner time it would be better.
Got an amazing deal and the hotel, rooms and amenities are amazing! There is nothing within walking distance of the hotel, not even close. So you really have to eat there. If you have a car this is a great place to stay.
kayak has a very cryptic cancellation policy. As a result I was unable to cancel the room even though I was compliant with what they verbally told me. I can't speak to the hotel but I can tell you I won't book a hotel again with kayak Everything
Staff was superb Strictly a business hotel There isn't anything (eatery/ships) close $12 for a Coffee and Baileys! Pillows were paper flat
Room was clean, shower was good, bed was comfortable. $47 for Chicken with Potatoes, some lettuce in a salad, a slice of cheeescake, and a bottle of water "to go". And that was the least expensive. Lack of convenient electrical outlets in the room to plug in a laptop. No free wifi in the room. $174 on a Tuesday night.
It was clean with a nice staff and was a good price for being a "4" star hotel. At least a 20 minute drive in any direction from anything fun to do. Lacks basic accommodations like free wifi, a fridge to store leftover food from dinner or drinks, or free breakfast. Really only for people to say to their friends they're staying at the Omni.
The room was very nice aside from the toilet seat, which was broken. Lots of down bed pillows, which I love. Awesome huge tub. Live music in the lobby each night. Parking & check in was very confusing.
Amazing hotel with great room. Staff was fantastic and location was an easy drive to any north Dallas location.
Cleanliness and relative ease of traveling around Dallas. Seminar in progress. I would have liked to know this before booking..it made it a bit noisy.
Overall our stay was pleasant. Staff is quite courteous. WiFi connection is poor and tech support was insufficient. This was the one significant drawback to our stay. If you're in need of WiFi access for business, I wouldn't count on it here! While I was able to connect eventually, the connection was weak and caused a moderate snag!
Bed was nice Rooms were not that clean
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.