O quarto era espaçoso e moderno, amei a televisão no espelho do banheiro. A equipe foi muito simpática e os restaurantes e o bar de esportes foram excelentes. Sem recepção ou transporte do aeroporto para o hotel, foi muito caro, mas é Dallas, Texas.
Taxa de animais de estimação foi um pouco alto
Tamanho do quarto Muitos grandes grupos que estavam muito alto e festas.
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
Amazing hospitality and service. I was suggesred to join a free awards members club for the starwood hotels at check in which allowed me a club level pass for a happy hour, complimentary breakfast and wifi. Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
1. O chuveiro molhava todo o chão e tapete do banheiro. Eu pedi que consertassem, mas isso não aconteceu. 2. A comida era fria. Eu pedi sopa, mas trouzeram chili. Eu estava doente e fraco demais para reclamar. 3. O hotel tem tantas pessoas aleatórias entrando e saindo. Não é um ambiente profissional.
Liked the staff they were very friendly Gym and spa not up to par
room was great, staff was great live music in bar didn't match the vibe at all. I know its dallas but, its a 5 star hotel with a honky tonk band? and they were really bad.
Super clean super friendly really nice place altogether. Only for those looking for a high end stay in Dallas Almost too nice, everything was fantastic but if you're the type that doesn't like being waited on hand and foot this might not be your place. Nothing is cheap that's for sure.
Cool decor, loft-like rooms with high ceilings, comfy bed. Kurig in every room for free coffee and tea. Paper thin walls - can hear noise from above, both sides of the rooms, and especially the hallway!!! I can hear clearly worded conversations from the hallway. The door to the bathroom is barn-door style, so it doesn't shut securely, doesn't lock, leaves a small gap, and can hear everything going on in there (not too awesome for friends or acquaintances who want to share a room but have loud bathroom manners).
The decor of the rooms and the style of converted warehouse to loft was very well executed. The rooftop bar also has a great view of downtown Dallas especially at night. The rooms were very clean and the bed was very comfortable. Onsite parking was also very easy considering proximity to downtown. As nice as the rooms were, we were given a 4th floor room that faced the main street through the Cedars district of Dallas; Lamar St. And that was what really put a damper on our stay. The noise of semi trucks and dump trucks going by with their loud exhaust was enough to wake you up many times during the night. There also were several potholes or bumps in the road that made the dump trucks rattle very loudly. This is not really the hotel's fault but it did sound like the trucks were coming through the room. I would think a brick building would be more sound proof. Perhaps its the old windows and some sort of acoustic film could reduce the noise a little. It is unfortunate because it really is a nice hotel, perhaps a room off the side street or rear of the hotel would be quieter. I really hope they can fix this because its a great location and well executed.
Big Rooms. Comfy Beds. Windows Open with Lots of Light. Easy Walk to Downtown. Free Shuttle to Dallas spots. Consistent Staff who knows your name. Restaurants and Bars were exactly what I needed after a long day.
The beds are very comfortable and the view from the roof is amazing The bar upstairs was too expensive and didn't allow us to bring our own drinks to the pool. I wish there was some sort of breakfast provided. The little Keurig coffee machine in our room left grounds in the cup.
Lençóis estavam um pouco sujo. Nada nojento, mas poderia ter sido melhor
Excelente atenção aos detalhes e funcionários incríveis! O bar formal estava em construção. O bar cowboy não era igual ao padrão do hotel.
Quarto actualizado e um centro de fitness Garrafas de xampu loção impossível de usar. Não há instruções no quarto. Cobrado para eventualidades adiante.
O serviço de manobrista foi excelente e os quartos eram espaçosos Em 2 de nossas cinco noites o quarto não foi limpo. A piscina estava fechada para reforma e não estávamos cientes disso quando reservamos.
Este hotel é lindo! A equipe foi muito agradável e útil!
Vim aqui para um aniversário, tudo foi maravilhoso Pressão da água no chuveiro era um pouco falta.
Boa academia. Serviço educado. Limpo. Muitos restaurantes e bares ao redor. Serviço de transporte disponível. Não há serviços de madrugada ou comodidades adicionais.
Excelente localização. Fácil acesso. Quarto grande e agradável. Café da manhã incluso.
Our stay at the Ritz Carlton in Dallas has been ruined. Everyday, when we go into the club level, we have been appalled by the lack of enforcement of the dress code and the noise level in the club room. For example, no shoes, half naked men and women in bathrobes, men, women, and children in pajamas and dirty socks with no shoes, and today was the icing on the cake which has ruined our stay and will result in our early departure. There are a group of loud, obnoxious, rude, and inconsiderate heathens in the club room watching a football game (3:30pm CST) we asked the attendant to address the noise issue and she instead walked over and told the group that she was sorry to disturb them, but that we had complained and pointed us out. That resulted in them bullying us out of the club level room. We have been staying at Ritz Carlton properties for twenty years and we have never experienced this level of unsatisfactory service. It is unbelievable and unacceptable. Now, instead of stayi...
We stayed on Concierge floor with the Club lounge which includes all the alcohol and light food throughout the day. It is worth the extra money to stay on this floor. We did a package that included a three course meal at Fearings which was the highlight of our evening along with having champagne and chocolate covered strawberries delivered to the room at just the perfect time which was while we were out at the pool. The pool isn't big but the staff at the pool is very attentive if you need anything.
The Ritz staff is world class! The bellman rocks! Everything was perfect
My 2 daughters and I stayed at the hotel on a very busy Dallas weekend. We were greeted with Sprinkles cupcakes at the reg. desk to celebrate a big football game being played that weekend. The beginning of a great weekend. \n\nThe club level floor was large and worked perfectly for an extra roll-away bed. The bathroom was huge. The club level lounge had superb snacks. We also ate at Fearings on the lobby level. Though difficult to get a reservation on the busy weekend, we camped out hoping for a cancellation and were lucky to nab a table. The food was tremendous -- the chef was previously at the Mansion across town. Expensive, but well worth the price.\n\nThe hotel is only 10 minutes from Northpark Mall, as well as other shopping areas.\n\nOur stay was great. We'll definitely return!\n\n
Localização Quarto e banheiro eram diminutos. Cama era 5 pés a partir da porta. Banheiro foi definitivamente um em um quarto tempo.
Excelente serviço. Tratamento de estrela. Os quartos são muito tranquilos e lindamente decorados, com comodidades agradáveis. Camas incríveis. O serviço de quarto! Excelente atmosfera e localização. Não gostei do manobrista obrigatório para o carro (em comparação com uma taxa de estacionamento ou, ainda melhor, um estacionamento gratuito). Cobraram USD 27 a mais + taxas de USD 31 por noite!
A aparência e a equipe simpática do bar. Pessoal da recepção um pouco preguiçoso e indiferente. Me deram um quarto que ficava perto de obras. Travesseiros (dava para sentir o cheiro do perfume do hóspede anterior) e manta sujos. O ar condicionado estava quebrado, tudo isso em um quarto que foi renovado recentemente.
Muito limpo e a equipe foi extremamente educada e profissional A piscina estava em construção e eu ouvi ruídos ao longo de todo o dia. Ninguém me informou que o hotel estava em construção. Eu saí um dia mais cedo por causa do barulho.
Staff was nice. The room was clean. Beautiful view. Room service was very quick! The valet opened the door for me (driver), did not do anything for my wife (passenger). The rooms seemed to have thin walls, as we heard guest all through the night. There may have been a fraternity group reunion of some sort, and we may have been unfortunately stuck on the same floor as some of them. It hurt our stay to say the least.
Helpful staff, quality Restaurant a bit on steep side, but staffed by helpful, attentive, professional people
The staff was brilliant. They really took care of us. When they found out it was my wife's birthday, they brought us a complimentary bottle of wine, amongst other things.
I like how the building looking and most of the inside. This hotel I would say is for the riches. The self parking wasn't free. I'm not going to pay someone to park my vehicle since I'm going to be staying there for one night. Inside the bathroom above the shower it the A/C unit. It appeared that it needed some updating because it looked like a 1 or 2 stars project.
Very friendly staff. Very comfortable bed. I was very satisfied with my stay and would stay there again. Only negative thing was we ordered late night room service and it wasn't the best. We got the Philly steak sandwich.
We really enjoyed our stay here and the hotel was amazing, as well as the rooms. Definitely reccommend this hotel and will stay here on our next visit to Dallas.
It has a a good location with a good view of dallas The beds were not comfortable and the TV picture was horrible
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.