fiquei 5 dias no hotel e fui bem atendido em todos eles , apesar de nos colocarem num quarto no terreo bem no fundo do hotel não temos nada que reclamar o custo benefíicio é um dos melhores que eu já vi. Na reserva haviam falado que tinha almoço executivo incluso chegando lá no avisaram que o rwestourante fechava no almoço e só poderíomos pedir comida pelo room service que era cobrado
café da manhã, cama enorme e dura como eu gosto, internet grátis. Localização, mas tem o ônibus 360 que resove tudo mas tem horários para passar.
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
near american airlines center the restaurant too expensive
Service was great! I continued to have problems with my room key in the elevator.
Boa academia. Serviço educado. Limpo. Muitos restaurantes e bares ao redor. Serviço de transporte disponível. Não há serviços de madrugada ou comodidades adicionais.
Excelente localização. Fácil acesso. Quarto grande e agradável. Café da manhã incluso.
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
The AC couldn't keep up to keep me comfortable.
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
Customer service was bad. Also not enough staff.
Hotel is very nice. very disappointed at the fact that we had to pay for parking after spending good money to stay overnight. If already paying for a room, should not have to pay extra for parking.
SER steak house was great everything. no continental breakfast, nickel and dime you for everything. rooms were dirty, linens were dirty
Size of the room There was only one front desk representative at both front desks at 6:30 pm. I needed another key a was quite a wait. The parking is a total pain for $19, the gate readers do not work well. There was only one small trash can under the desk and none in the bathroom. And there was a creepy crawling visitor in the shower on the 20th floor.
The only pluses: nice beds, great sheets and pillows, room was very clean. For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.
I did not like the fact that the attendants behind the counters did not inform us about the breakfast at the lounge especially after we paid for the executive room which included the breakfast. We had to go to the other restaurant in the atrium to eat and pay... The attendants in the hotel are not good.
Check-in service, fairly affordable parking for the area, & the lobby was beautiful The hotel is an atrium hotel and is extremely large. During my stay there was a prom, a conference, and a wedding hosted by the hotel - it was extremely noisy and crowded. While its very large, its also quite an old hotel. There's one set of elevators for each atrium and the walk to and from the room is really long! Kayak listed it as 4 star and I've generally had a great experience with selected 4 star hotels throughout the country; this one was extremely disappointing.
TV kept loosing signal, staff question were not concrete and contradicted each other. The climate control wasn't working. Along with the facilities feeling humid n hot. Very uncomfortable especially with the weather of above 104.
Asian Art They put us in the middle of a high school cheerleading convention. Didnt sleep one night with teenage girls running wild throughout the hallways at all hours. Management did NOTHING to control them. Management offered no apologie or follow up. I will NEVER stay at a Hilton again!
The rooms were spacious and clean and the staff was very friendly. It was very easy to check in and out. The parking was very easy, and I was able to park close to the entrance. The parking was very expensive. Normally I pay nothing to park at other hotels, but I have paid up to $15 for parking a day. ($3 Anatole was $22 a day and the parking lot was almost empty.
Everything was excellent.. Maintenance man knocked on our door at 9:30 to clean AC filter. We had Do Not Disturb sign on the door but he still knocked on the door. Kept knocking few times and woke me up.
One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....
Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect). The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.
Good location. Cool, modern feel. Bed was not the most comfortable, very firm.
While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well. Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.
The Bar in the lobby was nice. Grrat location
I enjoyed the staff. I found them personable, helpful, and willing to go out of their way for my needs. The breakfast was okay. It seems as the week went on, the food seemed to be recycled. The biscuits and gravy became more water downed as the week progressed.
the closeness of all the sights we wished to see in the time we had there
proximity of downtown, personnal are very gentle, good service
It was interesting to stay at an older renovated hotel. The improvements- showers especially-were very good. The view was great of the Old Red Court House and in walking distance of the West End restaurant area. It was also right across from Union Station with the Dart and tre trains. With those and the hotel shuttle bus you could get anywhere in town. It was nice to have breakfast included. Our bathroom was a bit tight but manageable.
The stay was comfortable for two guest, liked that Hotel had a resturant in the stay. Did not like the parking area of the Hotel!
Wonderful atmosphere, great staff
Staff at every turn was good and accommodating. Enjoyed the decor and they retained some of the Palomar ambiance that I had enjoyed over the last five years. Valet parking attendant especially accommodating in service. Location is great....can get to just about anywhere in Dallas in about 15 minutes (providing traffic is running smoothly) Little bit of traffic noise came thru to room.
Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.
It was Centrally located. Rooms are a bit small.
I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.
Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again. Not a Thing!!
Staff was great.... had a button come off my jacket..... needle and thread from staff fixed that!!
The price for the room was very reasonable for the area. There was milk and cookies when we checked in. Room was nice and clean and the bed was extremely comfortable. Breakfast was a tad lacking, but who am I to argue over free breakfast. Checkout was at 11, I think that's a tad too early. The parking situation could be better.
They had a cookie and milk bar from 8-10 p.m.
Great deal, amazing room. Location is good. Very clean and chic. Did not like the $20 a night to park and definitely didn't like the over priced breakfast. Went back for seconds and got charged another $18 for a bowl of fruit, eggs and potatoes. Also, the bar was a bit steep as well. So NOT cool
The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable! Guests have to pay for parking daily, and it was pretty expensive.
Amazing staff, gorgeous decor, and just an amazing experience N/a
It was only a 1 night stay. Room was large enough for 3 folks Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.
I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure! I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day
Room was very clean and comfortable. The staff was super nice and accomodating! Prices for parking, breakfast and bar were much too expensive in my opinion. Room had a mini frige that we could store our water and soda's that we brought. A microwave would have been a great addition to the room since we had left overs from some of the wonderful Dallas restaurants we visited. I would definately recommend to others but with a disclaimer that most ammenities come with $$$.
Overall good stay Parking fee extra
One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.
Staff was very friendly and helpful. Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.
Nice rooms Small pool
Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway
I loved that I was offered a free upgrade A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.
The atmosphere was perfect for celebrating 25 years of marriage.
High quality furnishings and friendly staff. Was required to use the valet parking and stll had to pay for it. For the cost of the room, parking should be included. The additional parking costs plus valet tips in and out were an unnecessary extra cost.
I really enjoyed our stay at the Warwick. The rooms are very spacious and clean. We enjoyed eating, listening to music, and having cocktails at The Library Bar. We had breakfast at The Landmark and it was also excellent. Highly recommend! There is one thing I would have changed and that's the way the bed is made. A top sheet was used as a bottom sheet so it completely came off during the night since it was not secured. Other than that everything was wonderful!
The accommodations and dining were outstanding. The parking fee was excessive.
Staff was very friendly. No water and it was treated like no big deal. They comp a bottle of water for me. Oh boy!
I left a laptop charger plugged in and called the next morning but the hotel was unable to locate it.
Excellent service. Star treatment. Rooms are very quiet & beautifully appointed w/nice amenities. Amazing beds. Room service! Great atmosphere & location. Didn't like mandatory valet for car (vs. a parking fee or even better, complementary parking). Billed an additional $27 + fees for $31 per night!
I was very impressed with this hotel. The room was gorgeous and the staff was very helpful and friendly. I will definitely be staying here again the next time I'm in Dallas!
Location Room and bathroom were tiny. Bed was 5 feet from door. Bathroom was definitely a one at a time room.
room quite and comfy front dest staff could be more attentive and less "rigid"
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
Staff knowledgeable of the area. only 2 elevators
was impressed with service and location... I didnt like was when we arrived at 5:30 and our rooms werent ready until 6! I paid good miney for this hotel and should not have to wait....on the confirmation it says hotel check in at 3! not 6!!!...what can kayak or crescent do for me? i would love to stay again but that put a big "?" to stay again....
AMAZING STAY AMAZING STAFF GORGEOUS PROPERTY