O conforto e a qualidade das instalações. Nada de relevante.
O atendimento do pessoal de serviço é nota 100. Demora em algumas refeições feitas nos restaurantes
A equipe é muito simpática e trabalhadora Os trens são muito barulhentos
very clean / friendly staff limited wine list that was overly expensive.
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
TV control doesn't work
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
It had a quiet peaceful atmosphere and is reasonably close to the airport
ease of check in and airport transfers stairs to rooms
Large clean rooms with good facilities and hotel was easy to find.
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
A facilidade de transporte entre hotel aeroporto e londres. Os quartos sao demasiado pequenos, em especial se viajamos com um bebé.
Gostaria que houvesse um shuttle para transportá-lo do e para o aeroporto.
Qualidade das instalações e decoração moderna
Localização Melhorar serviço de quartos, serviço de banhos.
friendly, traditional English atmosphere A little bit in need of modernisation and full internet connection in rooms
quaintness of the setting and hotel facility. Closeness to the airport
Convenience,good staff, well presented, and guests reasonably quiet so one could get a restful stay Facilities around the hotel limited golf course,pitch and putt or something similar would be nice for those staying more than 1 day. Archery,suggest extend the jogging trial to a countryside walk etc.
The whole place
Hospitality and friendliness of the staff. Additionally, it is ideally located for easy access to Gatwick Airport - good shuttle bus service available. nothing
Location was good for our needs. Good friendly service from staff all round. I have stayed here many times over the years and I still have the one same negative comment. It is the multitudinous fire doors. Yes, I understand they are needed, but: need there be so many, and even more important, do they have to be a strength test to open them! This hotel has the most entry resistant fire doors in the UK!!
Mould around the bath tiles - not what we expected from a four star hotel. Cot was a basic travel cot and not a proper one.
loved it not really i enjoyed it
Quiet location, easily accessible to Gatwick airport, breakfast choices plentiful, courteous and helpful staff. Our room had an unpleasant odor, as if someone had been sick and the carpets had just been cleaned and weren't quite dry. Just our impression, otherwise everything else was in order. Would have liked screens on the window because we had to air the room. No complaints.
quitetness of the hotel club room was a bit small
We were very comfortable, the staff were helpful and friendly and the restuarant had a good selection and the food was excellent. They made sure we had a wake up call and called us a taxi for our trip to the airport. nothing
Clean, comfortable and spacious. None.
Excellent value, clean and spacious rooms, friendly helpful staff Check in was a little slow
Everything was great, the room the staff and the food.
Clean hotel, efficient, polite and very helpful staff - no quibbles in the slightest about my stay there. Plus the food at the Gatwick Manor pub is terrific!
Clean quiet room. Large room. No frills so good price. Quality of breakfast was average. But good value for money oif that is what you are after.
Nice and clean Extractor fan in bathroom very inefficient
Polite staff at reception, clean, close to airportand great restaurant No small van to bring guests to hotel bus leaves u on the road had to take taxi back please bring back the van
Nearness to Gatwick Airport Heating system in room was poor
I spent just 1 night there as a layover. I felt very much at home. I wish that I had spent a longer time there to really look around.
Friendly, unobtrusive staff. Wonderful views at breakfast (spotted deer, fox and squirrels). Room 7 (next to the kitchen) was very noisy & to be avoided. Constant clatter of dishes, radio and voices seeped through walls. Also no towels in room but this I suspect was merely an oversight and not a big problem as I'd brought my own.
nice country house, friendly staff, cuddly labrador retriever greeting guests access is a problem, cost of single cab fare is 15 pounds, round trip from wirport brings cost to about the same level as the airport hotels with shuttle service.
Excellent value for the price airport transfers and parking
My room had a great view of a field. I enjoyed sitting outside and watching the occasional deer come by. Also, they have several lovely acres to walk around.
The owners were very friendly. It felt very much home from home. Rooms were small, but extremely well equipped, so the lack of space wasn't an issue. We were only stopping over night anyhow.
It was only an annexe to Ifield Court but could not cope with catering in the evening; but was convenient for the airport. Friendly on Gatwick flight path and heating bwas inadequate.
Staff/Owners were very friendly and helpful, hotel is very clean and in a fantastic location. Would stay there again The early morning flights out of Gatwick wake you up
Ideal for my overnight stay after a local wedding. Excellent staff and would recommend. Rather difficult to find after nightfall.
very good value for money!!!
Freindly /helpful staff,good clean room,well priced,good reasonable priced food,easy to arrange stay,will use again.
Quiet surroundings, friendly staff and traditional pub adjacent plus within very easy reach from Gatwick Airport.
Access to motorway & Crawley
The young woman at the reception desk was very helpful and friendly. The room was quiet. There was no electrical outlet at the bedside for my medical device. The location of the hotel was very difficult to find.
only an 0vernight stay but made most wecome by staff food excellent in pub will def use premier again thankyou
The room was of a higher standard than expected. the public house next door offered an excellent selection of food for breakfast and service was good and the food hot. Food at the public house finished at 9pm, and could have been later or could offer bar meals for late arrivals.
Spacious room All very pleasant and convenient for the purpose of my stay with a largish group of adults. Have stayed there before and likely to do so again. Only a duvet provided. The option of a sheet and blanket would be good.
Perfect as a stopover hotel for Gatwick airport. Very handy for the Airparks Long stay carpark (only 5 mins drive).
the rooms are quite spacious, beds are comfortable, plenty of hot water and the pub next door has great food. The location is great, exactly 5 mins away from gatwick south terminal no lift but the hotel has got only one floor up so shouldn't be a problem anyway
pub next door,excelent breakfast,good value meals. bath/shower,for elderley people a seperate shower is a must,with a replacement hip it is not possible to climb into a bath to have a shower,this is something that needs urgent attention.
Os quartos sã muito acolhedores, recomendo.
A amabilidade dos funcionários Os quartos do lodge são muito pequenos
O parque de estacionamento é grande. O quarto estava limpo e com 1 boa apesentacao. A casa de banho parecia nova. É a 2 vez que fico neste hotel e nao tenho defeitos a apontar. No hall do hotel ha 1 grande bar com sofas e mesas para o pessoal beber uns copos... A internet sem fios "wireless" é so no hall do hotel, nos quartos nao ha net.
Staff were friendly nd helpful at all times z
Friendly, clean, good breakfast None
Room was clean, comfortable and pleased that a kettle and tea were provided. Breakfast was more than adequate. Room was your best point. Check-in was nothing short of a disaster. I waited 55minutes before getting to the desk to check-in. There was only on person on duty and her workload was overwhelming. She had problems with your booking system and as the queue to check-in built, we were asked to take a seat and wait, while she worked hard to cope with every other enquiry that the hotel had. But, I have to stress she was doing her best and maintained as a polite of attitude as she could, despite angry customers. You must have at least two people on the desk at busy time and I blame you management rather that the girl on the desk. Not Good at all.
Good value for the money, clean room, good breadfast, free newspaper, nice tv, helpful, failrly friendly staff, good location to the train station to London. You know, I would have to dig to find them, say for instance, the eggs and sausages were not hot, hot, they were well warm - but this is not a complaint, it is the reality of the situation and I am so thankful to have a breakfast. There was not room safe, but we didn't leave any valuables in the room anyhow. Oh, no bus service to the hotel.
The hotel was clean, room was quite spacious, clean and with good proximity to airport parking with free parking. The hotel was within walking distance to Crawley centre and there was a Harvester just outside the hotel.
the friendlyness of staff and excellent service xx nothing, was perfect
Very comfortable bed, smart decor, v smart bathroom, v quiet
Good price and decor Very near rail station Very good breakfast Value for money motel!! Good shower 1 tv Station seletion poor. Normal 1-5 station bbc itv etc about 4-5 sport then the rest seemed to be movie selection which had to be paid for a sure money maker for motel company given that there is a great many free channels that could be included 2 No heater in bathroom, and as there is air extraction it makes it cold 3 We were only given 1 'card key' and have to insert card into a card reader that lets you have power to room hence when one leaves the room and takes card key to go out for a meal etc all power is cut off, so room goes cold....not good 4 No info in room regarding local eating venues 5 No radio/ alarm clock by bed 6 No spare blanket in case of cold etc 7 As the motel shares parking with Harvester eating venue there may be on busy nights a lack of parking
Clean and tidy room, good choice and standard for the 'continental' breakfast. Coffee very good, for a hotel. Hotel staff very helpful when the electronic door lock failed to work. Room walls thin... very noisy! Couple next door. Pillows very uncomfortable The electronic door lock failed locking us out.
Value for money. Location.
è um hotel em que a relação preço / qualidade está dentro de um bom nível, com funcionários prestáveis e simpáticos. Não
Acolhimento dos funcionários, Qualidade e conforto dos quartos
Hotel tranquilo, um quarto muito limpo, uma cama correcta e um duche aceitável. Sobretudo, um pequeno almoço que muitas unidades 4* não têm: excelente para um hotel desta categoria.
pela simpatia e profissionalismo como fui recebida e atendida, a ajuda e explicações dadas sempre que necessitei o cheiro vindo do WC, era insuportável
Gostei muito da localização do hotel e os empregados são exelentes pessoas. É um hotel que recomendo e lá voltarei. Muito bom preço / qualidade.
O hotel fica muito bem situado! O pessoal muito simpatico e prestavel A limpeza e arrumaçao do quarto deixou muito a desejar, achei pessima.
Muito perto da estação de comboio de Crawley, que é a 10 minutos do aeroporto de Gatwick. Limpo e recepção aberta toda a noite, conveniente mesmo para quem chega tarde.
Não apreciei nada, mal atendido pouco profissionais. O tendimento pessimo, o pequeno-almoço uma lastima,quarto mal cuidado, staff ignora o que o cliente fala.
A hospitalidade do staff do hotel e a localização perto dos meios de transporte
Foi uma grande surpresa para mim, gostei da estadia, a localizaçao muito proximo da estaçao de comboios e do terminal dos autocarros, muito perto da zona comercial e com bons preços. Fantastic Hotel, Breakfast a good price, y recommend the menu: club, very good localizacion, near the station train, near the bus, near to the comercial zone. By train 0.45m to london Vitoria Station. fantastic staff, I Return
Hotel decadente... não recomendo.
Hotel Acolhedor, funcionários Simpaticos, Restaurante Indiano com preços convidativos. Quartos conforntaveis. a 10 min do aeroporto de Gatwick (de carro), proximo da estação de comboios. Recepção 24h. Boa relação qualidade preço.