O parque de estacionamento é grande. O quarto estava limpo e com 1 boa apesentacao. A casa de banho parecia nova. É a 2 vez que fico neste hotel e nao tenho defeitos a apontar. No hall do hotel ha 1 grande bar com sofas e mesas para o pessoal beber uns copos... A internet sem fios "wireless" é so no hall do hotel, nos quartos nao ha net.
Os quartos sã muito acolhedores, recomendo.
A amabilidade dos funcionários Os quartos do lodge são muito pequenos
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
very clean / friendly staff limited wine list that was overly expensive.
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
TV control doesn't work
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
O conforto e a qualidade das instalações. Nada de relevante.
O atendimento do pessoal de serviço é nota 100. Demora em algumas refeições feitas nos restaurantes
A equipe é muito simpática e trabalhadora Os trens são muito barulhentos
Excellent service - nice clean room Difficult to find - put the full address on the website
Friendly and helpfull staff
The staf were very pleasant and helpful, the room was comfortable and warm and certainly value for money My bed was not made at all or the sheets changed in the 3 nights I stayed there and neither were the coffe/tea replenished. I was surprised that they did not have wifi or free to view TV but only the 5 Terestrial staions.
Good location and price. Good Friendly Service None really, although it would have been handy to have a mirror on the dressing table
Location, comfort, friendly atmosphere. I liked everything.
Very friendly staff. Overall this is a hotel whose staff are trying hard to do well and getting it right.
Very friendly people.
quite and welcoming, staff were helpful. Limited parking
staff was nice all the time. A bit of a language problem I guess. Had a problem to get to operate the safe but the gemtleman could not figure it out, but no big deal anyway. and 2. the wide angle lens of the camera sure does a good job in disguising the truth. The room looked spacious on the website, but once we experienced it , was a different story. Quite small I must say but it was clean , just that one gets a different impression when you see the pics on the website.
rooms were great, clean & tidy plenty of Tea & coffee resonable room service if required nothing
Boa localização em virtude do plano do meu plano de viagem.
A localização, pois fica dentro do próprio terminal norte de Gartwick. E a facilidade em encontrá-lo por causa da excelente sinalização dentro do terminal. O check-in é rapidissímo e o conforto e limpeza dos quartos é excelente. O pequeno almoço é muito caro. É preferível ir comer ao terminal nos diversos bares e restaurantes a um preço bem mais acessível. Há também um Marks & Spencer logo à saída do hotel com óptimas soluções para qualquer refeição.
Proximidade do Aeroporto Pequeno Almoço exageradamente caro
A principal vantagem deste hotel é a sua localização: perfeita para quem está em transito em Gatwick.
Hotel moderno, muito confortável e com acesso muito bom a Gatwick North Terminal. Mesmo se viajar do South Terminal, vale a pena escolher este hotel, pela relação preço qualidade, uma vez que o acesso entre os dois terminais pelo monorail é fácil e gratuito.
Praticidade, dentro do aeroporto.
Close proximity to Gatwick, ease of access. Helpful staff. Being able to leave my car during my holiday. Strong smell of central heating oil in room.
clean bed linen, secure car park peeling wallpaper in the bathroom, no complimentary bath soap or shampoo, train noise, faulty shower, cold breakfast, dated decor, fried food odour
Selection of food available, some missing items on restricted menu.
Only the location in respect to our destination (Iffield) The bathroom facilities were poor. The breakfast quality was poor. The room did not have double glazing. The bed linen and furnishings do not match and there is no homely feeling.
Staff were very friendly and helpful and the Guest House had a very good, relaxing atmosphere.
No good points Run down. misrepresentation via website. dirty. unsafe (fire hazards, trip hazards)
Close to airport, nice spot
The location was reasonably quite with only a little aircraft noise from the nearby airport. My room was very small and had a strong smell. However when I complained, I was moved to a double room. This had a small childs wardrobe that was not tall enough to hang my suit carrier. The bathroom was outside the room but private, except there was no lock on the door. The quirky furniture was not too my taste, but the bed was comfortable. Rugs on the floors were horribly dirty, and I made an effort not to stand on them in the bathroom.
Spotlessly clean - you would struggle to find a speck of dust! Very friendly, courteous and efficient couple run this guest house. Ample parking. This place would have been amazing in 1985 - fine if you don't mind dated décor. The breakfast could be improved.
Clean and friendly sharing breakfast table with strangers. No tea making facilities in room. Rather dated in decor.
Localização nada a apontar
Profissionalismo, conforto, presteza no atendimento, modernidade, enfim, tudo de bom que se pode esperar de um hotel 4 estrelas booking .com mostrou com fidelidade o que era este hotel. Parabens a vocês tambem da booking.com pelo extremo profissionalismo O site de vocês atualmente, é minha unica referencia e preferencia . Não preciso mais de outro site . Acho que foi tudo perfeito. Foi disparado o melhor hotel desta minha viajem
A proximidade do aeroporto. Os quartos são demasiado simples, sem qualquer luxo ou comodidade.
A proximidade com o aeroporto e a comida Alguns funcionários
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
It had a quiet peaceful atmosphere and is reasonably close to the airport
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
Large clean rooms with good facilities and hotel was easy to find.
ease of check in and airport transfers stairs to rooms
Qualidade das instalações e decoração moderna
A facilidade de transporte entre hotel aeroporto e londres. Os quartos sao demasiado pequenos, em especial se viajamos com um bebé.
Localização Melhorar serviço de quartos, serviço de banhos.
Gostaria que houvesse um shuttle para transportá-lo do e para o aeroporto.
the friendlyness of staff and excellent service xx nothing, was perfect
The hotel was clean, room was quite spacious, clean and with good proximity to airport parking with free parking. The hotel was within walking distance to Crawley centre and there was a Harvester just outside the hotel.
Good value for the money, clean room, good breadfast, free newspaper, nice tv, helpful, failrly friendly staff, good location to the train station to London. You know, I would have to dig to find them, say for instance, the eggs and sausages were not hot, hot, they were well warm - but this is not a complaint, it is the reality of the situation and I am so thankful to have a breakfast. There was not room safe, but we didn't leave any valuables in the room anyhow. Oh, no bus service to the hotel.
Very comfortable bed, smart decor, v smart bathroom, v quiet
Room was clean, comfortable and pleased that a kettle and tea were provided. Breakfast was more than adequate. Room was your best point. Check-in was nothing short of a disaster. I waited 55minutes before getting to the desk to check-in. There was only on person on duty and her workload was overwhelming. She had problems with your booking system and as the queue to check-in built, we were asked to take a seat and wait, while she worked hard to cope with every other enquiry that the hotel had. But, I have to stress she was doing her best and maintained as a polite of attitude as she could, despite angry customers. You must have at least two people on the desk at busy time and I blame you management rather that the girl on the desk. Not Good at all.
Good price and decor Very near rail station Very good breakfast Value for money motel!! Good shower 1 tv Station seletion poor. Normal 1-5 station bbc itv etc about 4-5 sport then the rest seemed to be movie selection which had to be paid for a sure money maker for motel company given that there is a great many free channels that could be included 2 No heater in bathroom, and as there is air extraction it makes it cold 3 We were only given 1 'card key' and have to insert card into a card reader that lets you have power to room hence when one leaves the room and takes card key to go out for a meal etc all power is cut off, so room goes cold....not good 4 No info in room regarding local eating venues 5 No radio/ alarm clock by bed 6 No spare blanket in case of cold etc 7 As the motel shares parking with Harvester eating venue there may be on busy nights a lack of parking
Friendly, clean, good breakfast None
Value for money. Location.
Clean and tidy room, good choice and standard for the 'continental' breakfast. Coffee very good, for a hotel. Hotel staff very helpful when the electronic door lock failed to work. Room walls thin... very noisy! Couple next door. Pillows very uncomfortable The electronic door lock failed locking us out.
Staff were friendly nd helpful at all times z
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
Location was good for our needs. Good friendly service from staff all round. I have stayed here many times over the years and I still have the one same negative comment. It is the multitudinous fire doors. Yes, I understand they are needed, but: need there be so many, and even more important, do they have to be a strength test to open them! This hotel has the most entry resistant fire doors in the UK!!
quaintness of the setting and hotel facility. Closeness to the airport
loved it not really i enjoyed it
Mould around the bath tiles - not what we expected from a four star hotel. Cot was a basic travel cot and not a proper one.
quitetness of the hotel club room was a bit small
Quiet location, easily accessible to Gatwick airport, breakfast choices plentiful, courteous and helpful staff. Our room had an unpleasant odor, as if someone had been sick and the carpets had just been cleaned and weren't quite dry. Just our impression, otherwise everything else was in order. Would have liked screens on the window because we had to air the room. No complaints.
friendly, traditional English atmosphere A little bit in need of modernisation and full internet connection in rooms
Hospitality and friendliness of the staff. Additionally, it is ideally located for easy access to Gatwick Airport - good shuttle bus service available. nothing
The whole place
Convenience,good staff, well presented, and guests reasonably quiet so one could get a restful stay Facilities around the hotel limited golf course,pitch and putt or something similar would be nice for those staying more than 1 day. Archery,suggest extend the jogging trial to a countryside walk etc.
Comfort, space and helpful staff.
Room to small
it was a good room and good for what i needed next door made noise in the night and sound traveled through walls easily
Room was basic but comfortable and clean I was asked to pay separately for breakfast but fortunately I had my email confirmation with me that stated that breakfast was included in the room rate. I also had to pay when we checked in, rather than when we checked out. The corridors of the hotel smelt of smoke and looked old and tired. Creaking floorboards above us disturbed my husbands sleep
I have a disabled child and had booked into a family room at the hotel, upon arrival i got chatting with the very nice staff about my children and the staff moved us in to a room with wheelchair access and a personal alarm should anything go wrong. The staff were lovely! nothing
friendly staff, well kept PI & attached pub/restaurant Was very hot in room - weather good but not overly hot. Small fan provided (grateful for that) but it was really not fit for purpose - needed much better ventilation and larger fan - made it difficult to sleep at night.
The breakfast was excellent. There could have been more in the batthroom. IE soap shampoo etc.
Thought shower was fantastic better than at home. Room was veyr clean and comfortable Thought having to pay for internet usage was quite expensive and would be nice to have an hour or two free service.
The bed is very comfortable. The bathroom is spacious with a large walk in shower. I was right next to the reception and therefore everyone walked passed my room at all hours of the night. Also the insulation between floors was very poor. I could hear every movement of the person who was directly above me which i have never experienced before. I would probably ask for a room away from reception and perhaps on the first floor in future
I booked for 2 nights, flight problems lead to me missing my first night and arriving very late the next. On arrival I was lead to believe my booking had been canceled and the hotel was full After 2 hours I was given a room and my booking re-instated. Why was this necessary, I had a booking, I arrived, to wait until 3:30am to be given my room was almost unbelievable.
Check-in was quick and easy, room was very clean and new, despite being attached to the airport it was extremely quiet, and the wifi was excellent. The included breakfast was fantastic - huge and varied - much appreciated before an early morning flight. Also had dinner in the same lounge area the night before and all of the staff who served us were lovely. Highly recommend this hotel and will stay again. The only negative I can come up with is that it is in the north terminal and I was flying out of the south, but that's hardly much of an issue because the tram between the two is all of a 3 minute walk from the hotel door.
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
Very close to airport Lack of check in service
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
Hotel tranquilo, um quarto muito limpo, uma cama correcta e um duche aceitável. Sobretudo, um pequeno almoço que muitas unidades 4* não têm: excelente para um hotel desta categoria.
Acolhimento dos funcionários, Qualidade e conforto dos quartos
pela simpatia e profissionalismo como fui recebida e atendida, a ajuda e explicações dadas sempre que necessitei o cheiro vindo do WC, era insuportável
è um hotel em que a relação preço / qualidade está dentro de um bom nível, com funcionários prestáveis e simpáticos. Não