The staff were all very nice and helpful, breakfast was absolutely ok, and there was coffe and tea available all the time. You could also buy cold drinks in the reception. Although it is forbidden to smoke in the hostel, one can smoke in the staircase, by the window, which is also very convenient. The only slight inconvenience was a busy street nearby, closeness of which made it difficult to sleep with opened windows.
Friendly 24 hour staff at reception; availability of kitchen; easy to get to other parts of Krakow by tram; internet availability. I was looking for somewhere relatively low cost and had not stayed in a Hostel before. I was very impressed with my single room (which was en suite - a nice surprise). I would recommend the Premium Hostel to anyone looking for budget accommodation in Krakow: I will certainly use it again in the future.
Low costs and facilities, coffee, internet etc for free
Location, price, free WiFi and wired internet in all rooms, comfortable and clean rooms. The lack of a lift (elevator) is not really a problem until the heat wave strikes.
Hotel staff were all very helpful and friendly, definitely would stay here again. Lack of lift.
The Staff was great!
the hostel is confortable and clean,the common room is useful if you want cook your meal in the hostel,there you can be acquainted with other tourists,and there are also two computers for internet. every morning I woke up at 5.00 o'clock because the sunlight enters in the room
No fuss, nice room,very clean,good kitchen with good views, and helpfull staff.What more can one ask? Nothing at all
Good location, kitchen and common room facilities, helpful staff Noise from corridor outside room - nb 1 night in particular.
very positive staff. Free parking place near the hostel grey wet bedsheets either with holes ore shorter than bed. Kitchen utensils is chapped.
The hotel staff was excellent! So helpful to us in every way. They showed us how to get to many different places in Krakow, made reservations for us and helped us order pizza and find other places to eat. Both my wife and I were really appreciative of what they did to help us. Also, we had our 10 month old daughter with us and they totally made it easy to stay there for us by having a baby crib. The price was great for the hostel and the service was wonderful.
quiet, central location
I cannot think of one thing I did not like. The staff were fantastic & so helpful.
*All receptionist were very nice, spoke good English and were very helpfull in giving information about site seeing. They made our holiday more pleasant *Clean en modern hostel
Everything was wonderful There wasn't any towel in the room
4 bed rooms - ideal for a hostel. Abundant breakfast. Clubs and shops very close. 2 minutes away from most attractions.
Right next to the main square. The staff were friendly and helpful. And they provided a scrumptuos breakfast every day. Plus, it isn't too big, so more of a homely feel.
location is in the old town (bit noisy though), free internet (very slow) I did not like the 8 drunken persons that spent the night in the living room of the hostal because there were no rooms left. It was not possible to have breakfast this way. A bit akward.
Great situation in the old town! Main market very near. Trainstation: 10 or 15 min walking. The bathrooms are cleaned several times a day. Very good welcoming, helpful staff in most cases. Super situation dans la vieille ville, à 10 min à pied de la gare et à un jet de pierre de la place principale! Toilettes et douches sont lavées constamment. Très bon accueil avec un staff serviable dans la plupart des cas. No aircondishoning. The two first nights, a small group of danish customers were drunk and had a very bad behavior, but the staff did not react so noone could sleep. Not easy to sleep well in a youth hostel by the way, especially with 6 or 10 persons in the same room... Pas d'air conditionné. Les deux premières nuits, un petit groupe de jeunes danois était complètement soûl et se comportait très mal, ce qui empêchait tout le monde de dormir. Le staff n'a pas voulu réagir. Difficile de toute façon de bien dormir dans une auberge de jeunesse avec des chambrées de 6 ou de 10 personnes.
Fantastic service. Bathrooms and rooms were clean. Right in the heart of the city. We dont often stay in hostels but am glad we did. The only thing that lacked was the breakfast. Considering Krakow is not a city that wakes up early, it would have been nice to have breakfast but cant beat the overall positive of the hotel
I booked a bed in a four bed dorm with ensuite and when I arrived I was sent to apts three blocks away on the 4th floor of a lonely building. They changed me back to the hostel. Good facilitles, lovely common room, kitchen and free internet. the shared showers are very clean and of a high standard. The hostel was nice but not the location of the apts
bathroom was very clean some of the people that stayed there were loud, noisy and drunk and had no intentions of being silent in the middle of the night. nothing was done by the staff about it. l slept for 2 hours.
The staff was incredibly friendly and so helpful--especially Matt, who is the party man and helped us have a ridiculously fun time at the different clubs and bars around Main Market Square.
The hotel is near to the center. The breakfast was simple.
localização limpeza deixou um pouco a desejar.
Para ser um Hostel, esteve bem ter a casa de banho no quarto. Maior limpeza do quarto, ainda que estava aceitável
A localizaçao do hotel é próxima a praca central e próxima aos transportes. . Não há limpeza dos quartos. Quartos quentes, banheiro vazando.
A decoração e a localização.
Gostei do espaço dos quartos, da sua localizaçao ja que ficava entre as duas principais atraçoes turisticas. tinha uma boa decoraçao comparado com outros hostels e tinha uma optima cozinha.
Melhor preparação e disponibilização do pequeno-almoço.
Great value, great location, tidy clean rooms and friendly staff.
helpful reception lady, comfortable atmosphere feeling like at home, well-deco room. simple kitchen for public used. no lift, with big luggage would be difficult. the entrance door in the downstairs and floor are quite old.
Good value for money. They shouldn't label themselves a non-smoking hotel, when the staff themselves smoke in the hall, so you can smell it in the room that faces the hall. The hotel is on the 4th floor, but you could easily hear the music from the club down at the 1st floor all night, even with all the windows closed.
Good location, a big bed, spacious room, hairdryer and soap (but no shower gel). Very noisy at night, suspicious-looking guys were sleeping in the entrance...Paid breakfast. Too expensive for such service
My room was modern, spotlessly clean and very comfortable and had plenty of space to hang clothing. The private bathroom was very good with a great shower. The hostel is very central - just 5 minutes walk from the Rynek (old town square) and 20 minutes walk from the railway station. Security was very good - 24 hour reception - and a staff member has to let you in and check that you are actually a guest. There is a well furnished communal kitchen/lounge with tea and coffee provided for you to make and you can take your own food to cook. Although the staff spoke limited English they were all very helpful and friendly. It is on the 3rd floor with no lift so you have to walk up a rather dingy staircase to reach the hostel.
Beautiful modern tasteful decor in apartment. Laptop available for free use left on coffee table. Very pleasant communal area with plasma tv and dining table. Kitchen very modern with full accessories available. All rooms spotlessly clean, bathrooms very modern and classy. It seems silly to mention as a complaint, as the beds were by far the comfiest I have slept in for a long time, but the rooms were actually a bit too warm! Quite hot and sweaty during night. One other comment would be that this is a b&b- Bed and breakfast. Yet breakfast has to be paid at an additional cost like most other hostels. So really you should not advertise yourself as a b&b as it would be assumed breakfast is part of the package automatically.