Prós: Excellent staff at the front desk. Amazing break fast team, managed by a fantastic young lady. Wide variety of options on the breakfast menu, one of the very best. Very welcoming atmosphere altogether added with a personal touch from the hotel manager. Airport pick up is incredibly helpful whenever you arrive especially in the middle of the night. Every time the stay felt like a very good stay. Free internet is great. My family and I simply love this place, "Trident."
Contras: I didn't find any problems from my many stays here. I love this place. I was never disappointed with anything at Trident.
Prós: The staff were amazing. The concierge was my personal Saint after fetching all kinds of things for me when I had NO IDEA how to get them in India -- SIM card, postage stamps, medicines, all done. All the staff had this same great attitude. The breakfast was also pretty extensive with five major buffet tables, mixed Indian and western foods.
Contras: The food selection was great, but I think they could have kicked up the quality a little. Eating at the ITC Grand Chola blew Westin out the water no contest.
Prós: Great location, lobby, breakfast,and some staff.
Contras: The hotel needs to check if minibar has been used before or at least TRUST the guest. I had told the receptionist the minibar was not used, but he called me back again, delaying me, from the waiting car heading to the airport. A real letdown.