Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
During our stay the towel was not very clean coz I saw three times the hair in the towel.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
Bonita vista do porto, com mar,barcos, e um pouquinho de fundo verde da floresta, muito relaxante. Adorei o canto dos passarinhos ao acordar pela manhã ! Particularmente agradável o atrium exterior à entrada do hotel, com bancos e poltronas rodeadas de plantas verdes em vasos pendentes do tecto e nos cantos que oferecem ambiente de frescura num zona quente. Jardins bem cuidados. Até mesmo a chuva, que apanhamos todos os dias, eram as típicas tropicais,fortes mas muito rápidas, curtas, que em nada prejudicaram nossos passeios e ao acabar, deixam no ar quente e húmido todo aroma e frescor da natureza tropical que meu marido e eu tanto gostamos. Talvez uma certa apatia da senhora (concierge) ao nos atender quando pedimos orientações sobre o cruzeiro a barreira do coral em que estavamos interessados, não mostrando muito empenho ou simpatia para ajudar. Apenas isso.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
Location Furniture a bit dated
Location. View. Rooms No complementary breakfast
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Comfortable and quiet.Good amenities Enjoyed our stay
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
It was close to the centre of Cairns but not so close that it was noisy Nothing
We enjoyed our stay at the Holiday Inn. I would certainly return there if we come again to Cairns We have no complaints
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.
Excellent service!!!! The hotel was absolutely beautiful, the excursion specialist was amazing ( she knew her stuff), the restaurant inside the hotel was delicious, and the location was perfect!!! This was our favorite hotel in Australia!!!! :)
Fantastic location. Outdoor area between rooms a bit run down.
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
The upgrade to the refurbished room The pool set up was very average
I liked the welcome , helpful and friendly staff and the ambience I did not like that the bath tub in our room had a small chip on the rim.Maybe the maintenance staff were unaware of the damage.. It was a jarring note in otherwise comfortable and lovely accommodation
The location was good and the staff were polite and helpful. The bathrooms are getting old and the roomservice was unable to supply a bottle of french chanpagne, when ordered
Location. Friendly front desk staff.
Staff were great. Room was satisfactory. Location great.
I enjoyed my stay at the Cairns Hilton. I found it comfortable and the service was very good.
Friendly and helpful staf, well appointed room with very comfortable bedf
A thoroughly good hotel - perfect location, brilliant staff and an exceptional breakfast! The pool is the largest I have seen in a hotel. We had caught a fish on a charter boat and the chef cooked it for us, with a delicious soup and salad accompanying it.
excellent location with good room facilities and view. the restaurants are also reasonably priced and considerable quality.
O atendimento dos funcionarios e os serviços do hotel de levar ao centro da cidade de 1 e 1 h. Não gostei do preço que cobram para utilizarmos internet no quarto, poderia ser mais baixo.
As camas eram confortáveis e o quarto era espaçoso e limpo, correspondendo à qualidade que se espera de um hotel da rede Mercure. A localização do hotel é ruim, estando longe do centro comercial e turístico de Cairns.
The view and the location in the central CBD. Rooms were too small.
The staff at the Mantra Esplanade really go above and beyond and the hotel is really a steal at the price we paid. Please do note that you'll probably have to buy your own internet!
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
Great location, nice staff and big rooms. Room rates can be too high
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
Breakfast good and service also good, friendly staff Bathroom filthy, and ants everywhere. After mentioning it to the cleaning staff and at the reception desk nothing changed, the bathroom wasnt taken care of at all.
very nice room and hotel, in a quiet place but very close of town center. Very good hotel to spend 1 or 2 days in cairns to prepare the way to the north queensland
for us it was very central to everywhere we went.
The only good words i can say about this hotel is that it was close to the Reef Terminal where we caught our ferry out to the reef the following morning. On arrival i asked if they still did cheap movie tickets for locals (people who live in Cairns) and they said yes so i paid $20 cash for 2 tickets so i could take my daughter, visiting from interstate, to the movies that afternoon, we didnt go but on checking out this hotel said i never paid and wanted another $20 for them which i refused to pay, in the end i gave them the movie tickets back. I could tell that they didnt believe that i had already paid, they asked me for a receipt for the tickets but i was never given one. So seeing as i live in Cairns and i have a lot of interstate visitors the Novotel Cairns Oasis Resort, will never see me back there, any of my local friends there and definately none of my interstate visitors staying ther
Central location, a walk to everywhere, great pool for kids , free internet really cool. Good breakfasts. Room was musty on arrival, but we were offered to change.
Good location, close to shops and esplanade area. The room was nicely refurbished, but the bathroom was still old (but clean and tidy). The pool area looked good but it was raining so we didn't get to use it. Free wifi in the lobby and free internet in the room (with a cable from reception) but in-room was not working at th time so we went to the lobby. Slight mixup with payment (i thought booking.com was taking payment, but apparently they didn't and the hotel wanted the payment). Also, we arrived early and they kindly looked after our bags and said they would call our mobile when the room was ready, but they didn't call us.
Appearance and layout of the hotel reception areas. Room well designed and comftable Layout of the buffet area of resturant could be better designed, confusing and cramped
Relaxing, service was good, friendly and happy staff Breakfast. There was not a lot of service or care, it appeared that no one was in charge and everything was self service. No cups, spoons or side plates.
It was just ok. It was kind of expensive for money value. Holiday Inn located next block was cheaper and nicer.
I loved the bed, very comfortable. I also liked the private balcony over the pool lagoon. The Internet was very slow and the scrollers on the mouse didn't work.
Central location, quiet inside, nice balcony, near lots of facilities.
my partner and myself liked the closeness to the shopping precint the staff was very friendly.
Close to our venue. Being charged $100 from our bank account but not being told this was going to happen. We just thought we were having a credit card imprint taken.
Spaciousness Decor getting "tired"
good location and spacious apartment the staff is not very helpful and the room was not cleaned well. also, the fire alarm may not be installed properly as you have to sign a document to pay 900AUD if you set off the alarm. however, it could already set off by just cooking or using the toaster which seemed very bizar to us .
The staff were all curtious and friendly and did every thing within their power to address our little quarms and fixing the door lock and the dish washer as soon as they could The stuffiness in the corridors and lifts at Park Regis City Quays but it did not exsist in the Piermont where we ended up staying
Peace and quiet.
Apartment accomodation. Location in the city Road works out the front. 2 doors to enter the room. Would have been good if we had children in the adjacent room. Have not ssen reviews on the website
The shower had no hot water. The sink did, but not the shower. Also, I had a late arrival and no one notified me of how to get the keys. Fortunately someone else came along and showed me.
Good location and self contained facilities Room was very dirty, hair in bed carpets not vaccumed, walls dirty and bathroom was not properly cleaned - after speaking with reception staff we were moved to a nicer room and found out that cleaning is done by a contracted company.Expected much better for the price
I liked the fact that it was close to the marina and cbd It was inpersonal, the staff were unfriendly and disinterested and the bed was atrocious.
Easy to access, close to everything while being quiet and most of all very clean.
central location. Reasonable rate. air conditioning was at 16 and couldn't be adjusted by the remote. Usually prefer accommodation that provides breakfast but that was available nearby.
Cairns is a beautiful place, no complaint with room. The pool wasn't heated
The staff were helpful, a convenient location, well maintained property, a practical alternative for families.
De ser próximo a saída a passeios turísticos, e próximo a restaurantes...
Localização, sacada no quarto, o tamanho do quarto e sua cama. não houve
O hotel fica a apenas 3 quadras da parte comercial da cidade,mas bem no início da Esplanade. Apesar de simples no exterior,o quarto é grande,confortável,com 2 camas de casal,varanda, e nos atendeu quanto a relação custo -beneficio.
Old furniture. Noisy Air Con
+ Price and friendly staff - Showers overflowed onto bathroom floor leaving it dangerously slippery. - We didn't consider it walking distance to town, as claimed. - Staff listened politely, but did not bother to fix or apologize re complaints (staff late for work at reception meant no showers as promised before leaving on an all day tour; baby bed had no mattress, but was still charged for rental, and was not replaced).
We used this hotel as a one-night stop before moving on up the coast. It was excellent, with comfortable, clean and spacious suites, and was very good value for money. We could happily have stayed longer.
Near city and has 2 rooms People have BBQ nearby, bad smell. Room is old.
Large apartment, well equipped kitchen, good location if you had own transport, plenty of info on tours etc. A bit noisy.
a little far from town center but very nice
Spaciousness of the unit and cleanliness. Helpfulness of reception staff. Noise during night, either washing machine being used outside hours, or air conditioning unit outside appartment.
Check-in went smoothly. It had a fridge and kitchenette. Air conditioning was noisy, old run-down, bathroom needs renovation, mattress needs replacing. I was charged extra for one additonal person and the single bed available for that person was well worn beyond its comfortable use, having a deep indent in the centre of the mattress.
The room was initially very clean, the location is good for the money. The room cleaning each day was virtually non-existent. There were no reading lamps the bedrooms. The only lights available at all in the rooms were dreary overhead fluorescents. There are zero perks with the room...everything is an extra cost--internet, washing machine usage.
Very handy position, with a very pleasant walk into the shopping centre along the beach walkway. Nice and cool in the unit with the fans going.
Location close to city features clean and large rooms very helpful staff They don't have an elevator so request a 1st floor room if you have problems with stairs.e They have a breakfast but not a full restaurant. Consider having breakfast included with your booking.
The Shower. We do not like the echoing bang of the neighbour's doors at night. We can't get a descent sleep with the loud bangings. The corridors were like caves and echo loud with any little noises by others. The non-sound absorbent doors do not help.
Location Basic small room. Noisy air conditioner
The staff were excellent, the facilities were simple but clean and tidy. The price was very good for the service we recieved.
I enjoyed swimming in the pool very much. The rooms have a good size and we had a nice quiet one off the street. The breakfast was good too, especially the fresh fruit every morning. The staff could have been a little bit friendlier.
as above - friendly and helpful. Clean! Had a bath
Clean and friendly location a bit iffy lots of undesirables hang around the local park (opposite) evening
access to and from rooms easy after hours pillows were hard maybe because of ware and tare and beds uncomfortable
our room was very tidy when we asked for it to be cleaned, staff always said good morning or afternoon, felt relaxed it was fine
Close to airport, beach front and shopping predinct. Comfortable accomodation at a good price. Friendly and helpful staff. Pleasant surroundings.
Very good breakfast. Polite, helpful and happy staff. Inconsiderate noisy guests during the night, Insufficient off road parking spots for guests.
Location near shopping, train station, buses, entertainment, swimming and restruants, friendly staff, clean and layout of unit, quiet, will recomend to my family and friends.
The apartment design made sense, it was like being in a proper house, very well thought out. The bathroom needs work. The overhead shower splashed all over the place and the bathroom was therefore always wet. Best to convert to a handheld shower or simply install shower curtains.
Perfect position, close to shops, parks, beach, railway station and to the hire car office!
Nice sized comfortable rooms. Friendly, helpful staff. Great location. There was a little mold/mildew on the shower curtain, possibly due to the hot/humid climate but the hotel should change those more often. Wifi is good quality but relatively expensive at $25/day. The front desk hours are only 8am - 6pm so that's a consideration as well.