Location Furniture a bit dated
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
Comfortable and quiet.Good amenities Enjoyed our stay
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
It was close to the centre of Cairns but not so close that it was noisy Nothing
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
Location. View. Rooms No complementary breakfast
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Nice self serve breakfast (cereals/toast), relaxed atmosphere. Safe in the room and pleasant staff. Air conditioning quite noisy.
We enjoyed our stay the room was good and the staff very good. It was further from shops and beach than we expected but enjoyed the walks but not the rain. Wrong time of year for us. Breakfast tables were not cleared well and coffee was a bit weak
Good suprises: Very helpful staff. Clean rooms with tile floor (stainless). Bathroom included handsoap, handcream, razor-cream, schampoo, conditioner, bodysoap. The decor are not that stylish.
Extremely clean and the staff were very helpful
Free breakfast, but it is slightly misleading. If you want a hot breakfast you have to pay for it. Free breakfast is cereal toast and fruits. I didn't expect this for 60 a night. I could have gotten much better accommodations elsewhere, or had equal accommodations at a hostel.
The location was good. Hotel was pretty central to everywhere we wanted to go. Nothing we didn't like
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
The only good words i can say about this hotel is that it was close to the Reef Terminal where we caught our ferry out to the reef the following morning. On arrival i asked if they still did cheap movie tickets for locals (people who live in Cairns) and they said yes so i paid $20 cash for 2 tickets so i could take my daughter, visiting from interstate, to the movies that afternoon, we didnt go but on checking out this hotel said i never paid and wanted another $20 for them which i refused to pay, in the end i gave them the movie tickets back. I could tell that they didnt believe that i had already paid, they asked me for a receipt for the tickets but i was never given one. So seeing as i live in Cairns and i have a lot of interstate visitors the Novotel Cairns Oasis Resort, will never see me back there, any of my local friends there and definately none of my interstate visitors staying ther
Central location, a walk to everywhere, great pool for kids , free internet really cool. Good breakfasts. Room was musty on arrival, but we were offered to change.
Good location, close to shops and esplanade area. The room was nicely refurbished, but the bathroom was still old (but clean and tidy). The pool area looked good but it was raining so we didn't get to use it. Free wifi in the lobby and free internet in the room (with a cable from reception) but in-room was not working at th time so we went to the lobby. Slight mixup with payment (i thought booking.com was taking payment, but apparently they didn't and the hotel wanted the payment). Also, we arrived early and they kindly looked after our bags and said they would call our mobile when the room was ready, but they didn't call us.
Relaxing, service was good, friendly and happy staff Breakfast. There was not a lot of service or care, it appeared that no one was in charge and everything was self service. No cups, spoons or side plates.
very nice room and hotel, in a quiet place but very close of town center. Very good hotel to spend 1 or 2 days in cairns to prepare the way to the north queensland
Appearance and layout of the hotel reception areas. Room well designed and comftable Layout of the buffet area of resturant could be better designed, confusing and cramped
I loved the bed, very comfortable. I also liked the private balcony over the pool lagoon. The Internet was very slow and the scrollers on the mouse didn't work.
Breakfast good and service also good, friendly staff Bathroom filthy, and ants everywhere. After mentioning it to the cleaning staff and at the reception desk nothing changed, the bathroom wasnt taken care of at all.
It was just ok. It was kind of expensive for money value. Holiday Inn located next block was cheaper and nicer.
for us it was very central to everywhere we went.
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
The view and the location in the central CBD. Rooms were too small.
Great location, nice staff and big rooms. Room rates can be too high
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
As camas eram confortáveis e o quarto era espaçoso e limpo, correspondendo à qualidade que se espera de um hotel da rede Mercure. A localização do hotel é ruim, estando longe do centro comercial e turístico de Cairns.
O atendimento dos funcionarios e os serviços do hotel de levar ao centro da cidade de 1 e 1 h. Não gostei do preço que cobram para utilizarmos internet no quarto, poderia ser mais baixo.
The room was initially very clean, the location is good for the money. The room cleaning each day was virtually non-existent. There were no reading lamps the bedrooms. The only lights available at all in the rooms were dreary overhead fluorescents. There are zero perks with the room...everything is an extra cost--internet, washing machine usage.
Old furniture. Noisy Air Con
Check-in went smoothly. It had a fridge and kitchenette. Air conditioning was noisy, old run-down, bathroom needs renovation, mattress needs replacing. I was charged extra for one additonal person and the single bed available for that person was well worn beyond its comfortable use, having a deep indent in the centre of the mattress.
a little far from town center but very nice
Large apartment, well equipped kitchen, good location if you had own transport, plenty of info on tours etc. A bit noisy.
Spaciousness of the unit and cleanliness. Helpfulness of reception staff. Noise during night, either washing machine being used outside hours, or air conditioning unit outside appartment.
We used this hotel as a one-night stop before moving on up the coast. It was excellent, with comfortable, clean and spacious suites, and was very good value for money. We could happily have stayed longer.
+ Price and friendly staff - Showers overflowed onto bathroom floor leaving it dangerously slippery. - We didn't consider it walking distance to town, as claimed. - Staff listened politely, but did not bother to fix or apologize re complaints (staff late for work at reception meant no showers as promised before leaving on an all day tour; baby bed had no mattress, but was still charged for rental, and was not replaced).
Near city and has 2 rooms People have BBQ nearby, bad smell. Room is old.
Very handy position, with a very pleasant walk into the shopping centre along the beach walkway. Nice and cool in the unit with the fans going.
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
The staff were amazing! Willing to help arrange tours and answer any questions about the city.
helpful staff Apartment cleanliness. Need to pay attention
Self contained, central location
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
Very central location, free parking, friendly staff with tour booking facilities
Bonita vista do porto, com mar,barcos, e um pouquinho de fundo verde da floresta, muito relaxante. Adorei o canto dos passarinhos ao acordar pela manhã ! Particularmente agradável o atrium exterior à entrada do hotel, com bancos e poltronas rodeadas de plantas verdes em vasos pendentes do tecto e nos cantos que oferecem ambiente de frescura num zona quente. Jardins bem cuidados. Até mesmo a chuva, que apanhamos todos os dias, eram as típicas tropicais,fortes mas muito rápidas, curtas, que em nada prejudicaram nossos passeios e ao acabar, deixam no ar quente e húmido todo aroma e frescor da natureza tropical que meu marido e eu tanto gostamos. Talvez uma certa apatia da senhora (concierge) ao nos atender quando pedimos orientações sobre o cruzeiro a barreira do coral em que estavamos interessados, não mostrando muito empenho ou simpatia para ajudar. Apenas isso.
There is a liquor store and a pub right next door. The pub has a full menu of pretty-good food. Although the hotel is far from the esplanade, it is very close to the airport, so an early flight is a breeze from here. Pay by the megabyte WiFi-- Horribly expensive. WiFi should be pay for what you need during your stay or, better, should be considered a utility like water and electricity--just include it in the price. The distance from the esplanade was a bit far especially if you are walking.
I was definatly supprised at the hotel it is very nice inside not what i was expecting from looking at on the outside. The size of the family room was great and it was reasonably clean, i will definatly stay again There was snot on the walls in the single toilet and there was no shampoo and conditioner (house keeping issue)
The room was clean (except the wine glass still had old wine in it) & reasonably well presented, the bathroom was a good size with the shower in the bath. Our previous deluxe room was far superior to this one. However it was still 26m2 as advertised, maybe we were upgraded on the previous visit & didn't know about it! I would class this room as standard & not deluxe. The reception said we were lucky to get a room, as they were fully booked and had to move rooms around. In the morning we were asked for payment as it had not been taken when the booking was made, even though the confirmation said it had!
Accessable Not all all, however they had no record of you having made a booking on my behalf. And yet your documentation said that I paid at placing my booking with you.
We stayed at this hotel because it was close to the airport and our flight was arriving late at night.
Very comfortable stay. Unfortunately I was only booked in for 1 night but would not hesitate to use this hotel again
The staff were incredibly helpful and very friendly. The room I had was very comfortable and clean with good facilities. The food in the restaurant was also very good. I would have happily stayed here for longer!
Rooms were reasonable, good TV. On main road but noise not a problem. Entranceway a bit non-descript. Just so-so Too far away from city; no restaurants within easy walking distance; poor pool; air con set too high (got very hot during nights). Decor a bit 80s.
It was close to the airport where I was working frequent failure of the door electronic key to operate.
friendly staff, the facilities in room was all sufficient, comfortable to stay, the availability of laundry machine was convenient.
Easy location for us to attend a seminar. Walking distance to local hotel for evening meal. Breakfast was included & OK.
De ser próximo a saída a passeios turísticos, e próximo a restaurantes...
Localização, sacada no quarto, o tamanho do quarto e sua cama. não houve
O hotel fica a apenas 3 quadras da parte comercial da cidade,mas bem no início da Esplanade. Apesar de simples no exterior,o quarto é grande,confortável,com 2 camas de casal,varanda, e nos atendeu quanto a relação custo -beneficio.
The courtesy shuttle service to and from airport. The beautiful apartments. The layout and cleanliness. Excellent staff who were helpful and courteous and professional.
food is good
We found the staff were helpful, friendly and someone was always in attendance at the front desk to answer your questions or help arrange tours etc. The restaurant staff were exceptionally efficient and friendly.We extended our stay to 5 nights, at very favourable rate.
Close to centre of cairns. Clean and neat and spacious apartments. Top floor could use a lift.
A little far from cairns center, but still close enough and wonderful apartment with 2 bedrooms and 2 bathrooms. Nice balcony and large living room. Staff very nice and helpful. Poor wifi in apartment and just for 2 people out of 4.
It was close both to downtown Cairns and the airport.The room was spacious and nicely decorated. They did not provide wash cloths - only hand towels and bath towels. My husband was not able to figure out the air conditioning unit so the room became too warm and humid.
I stayed there with my wife as we were flying from perth to townsville not arriving cairns till 6.30p leaving 10.am next day so wanted something with a resurant and a free airport shuttle bus we were very pleased with the place main thing was the shuttle bus and resturant which were both good as we didnt intend to leave the premises I would stay there again
The green, quiet atmosphere, excellent restaurant.
The staff were helpful and it was located close to the beach esplanade and a short walk to the city centre. My room was at the top of the stairs which were metal; the latecomers woke me up after midnight with their clomping noise.
We enjoyed our stay at the Holiday Inn. I would certainly return there if we come again to Cairns We have no complaints
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.
Excellent service!!!! The hotel was absolutely beautiful, the excursion specialist was amazing ( she knew her stuff), the restaurant inside the hotel was delicious, and the location was perfect!!! This was our favorite hotel in Australia!!!! :)
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Fantastic location. Outdoor area between rooms a bit run down.