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Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Bonita vista do porto, com mar,barcos, e um pouquinho de fundo verde da floresta, muito relaxante. Adorei o canto dos passarinhos ao acordar pela manhã ! Particularmente agradável o atrium exterior à entrada do hotel, com bancos e poltronas rodeadas de plantas verdes em vasos pendentes do tecto e nos cantos que oferecem ambiente de frescura num zona quente. Jardins bem cuidados. Até mesmo a chuva, que apanhamos todos os dias, eram as típicas tropicais,fortes mas muito rápidas, curtas, que em nada prejudicaram nossos passeios e ao acabar, deixam no ar quente e húmido todo aroma e frescor da natureza tropical que meu marido e eu tanto gostamos. Talvez uma certa apatia da senhora (concierge) ao nos atender quando pedimos orientações sobre o cruzeiro a barreira do coral em que estavamos interessados, não mostrando muito empenho ou simpatia para ajudar. Apenas isso.
Location. Friendly front desk staff.
The upgrade to the refurbished room The pool set up was very average
I enjoyed my stay at the Cairns Hilton. I found it comfortable and the service was very good.
excellent location with good room facilities and view. the restaurants are also reasonably priced and considerable quality.
Friendly and helpful staf, well appointed room with very comfortable bedf
A thoroughly good hotel - perfect location, brilliant staff and an exceptional breakfast! The pool is the largest I have seen in a hotel. We had caught a fish on a charter boat and the chef cooked it for us, with a delicious soup and salad accompanying it.
Staff were great. Room was satisfactory. Location great.
I liked the welcome , helpful and friendly staff and the ambience I did not like that the bath tub in our room had a small chip on the rim.Maybe the maintenance staff were unaware of the damage.. It was a jarring note in otherwise comfortable and lovely accommodation
The location was good and the staff were polite and helpful. The bathrooms are getting old and the roomservice was unable to supply a bottle of french chanpagne, when ordered
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
Great location, nice staff and big rooms. Room rates can be too high
The view and the location in the central CBD. Rooms were too small.
The staff at the Mantra Esplanade really go above and beyond and the hotel is really a steal at the price we paid. Please do note that you'll probably have to buy your own internet!
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
I liked the privacy nothing
Good location, close to city and waterfront.
Location The view on the marina -
We had a beautiful room with a beautiful harbour view. The staff was very friendly and helpfull.
A funky contemporary hotel, in a good location, with very helpful staff. Good health and fitness faciities. Very modern, spacious, clean and well kitted out rooms.
comtemporary, convenient location, right at the pier. walking distance to the center of the town, restaurant. nice view and comfortable with the bay view room
We had a view of the harbour. It felt like we were in Europe. It was a great location. We had to ask the cleaning staff to wash our dirty dishes and to clean the room more thouroughly and earlier in the day.
Modern, spacious & comfortable. Great view, great location, close to lots of great restaurants in the heart of Cairns. Everything was great, except for restaurant directly downstairs takes an eternity to bring out meals, shame because the menu was quite good! :(
The friendliness of the staff, Dundees restaurant was excellent the service was excellent, the room staff were excellent, we will certainly stay again. We walked everywhere. It is a top spot.
Great location, nice facilities Internet expensive, no wireless
The 2 bedroom apartment was spacious & clean. Hotel front desk staff were friendly & efficient. Our stay wasn't long enough!!
Central location, quiet inside, nice balcony, near lots of facilities.
Close to our venue. Being charged $100 from our bank account but not being told this was going to happen. We just thought we were having a credit card imprint taken.
my partner and myself liked the closeness to the shopping precint the staff was very friendly.
Good location and self contained facilities Room was very dirty, hair in bed carpets not vaccumed, walls dirty and bathroom was not properly cleaned - after speaking with reception staff we were moved to a nicer room and found out that cleaning is done by a contracted company.Expected much better for the price
The shower had no hot water. The sink did, but not the shower. Also, I had a late arrival and no one notified me of how to get the keys. Fortunately someone else came along and showed me.
The staff were helpful, a convenient location, well maintained property, a practical alternative for families.
Easy to access, close to everything while being quiet and most of all very clean.
I liked the fact that it was close to the marina and cbd It was inpersonal, the staff were unfriendly and disinterested and the bed was atrocious.
central location. Reasonable rate. air conditioning was at 16 and couldn't be adjusted by the remote. Usually prefer accommodation that provides breakfast but that was available nearby.
Spaciousness Decor getting "tired"
good location and spacious apartment the staff is not very helpful and the room was not cleaned well. also, the fire alarm may not be installed properly as you have to sign a document to pay 900AUD if you set off the alarm. however, it could already set off by just cooking or using the toaster which seemed very bizar to us .
Peace and quiet.
Cairns is a beautiful place, no complaint with room. The pool wasn't heated
The staff were all curtious and friendly and did every thing within their power to address our little quarms and fixing the door lock and the dish washer as soon as they could The stuffiness in the corridors and lifts at Park Regis City Quays but it did not exsist in the Piermont where we ended up staying
Apartment accomodation. Location in the city Road works out the front. 2 doors to enter the room. Would have been good if we had children in the adjacent room. Have not ssen reviews on the website
Nice sized comfortable rooms. Friendly, helpful staff. Great location. There was a little mold/mildew on the shower curtain, possibly due to the hot/humid climate but the hotel should change those more often. Wifi is good quality but relatively expensive at $25/day. The front desk hours are only 8am - 6pm so that's a consideration as well.
Friendly staff, clean and tidy, centrally located to shopping and restaurants, in hotel booking for excursions
Il Palazzo is very well located in Cairns, close to restaurants, shopping and the Esplanade. It is quite despite its central location, clean and well appointed.
Location - Lock up undercover parking - rooms good layout - not rundown - friendly service even we stood just one night, but it wont be our last one. .
Room size and facilities in the apartment. The location is excellent with respect to Cairns city center. The staff were friendly and helpful.
excellent location in the centre of town. helpful staff. Nice little pool which was never busy.
Good location.. Great staff. Very tranquil room in the middle of the town . Spavious.clean Nothing to sais
The hotel was clean comfortable and in a good location the staff were helpful and friendly we enjoyed it. the room smelled a bit fusty when we first got there but cleared after a couple of days
Close to everything, clean, well appointed, nice helpful staff, and good value. A mixup with our bill upon leaving. We were charge for a cruise we had already paid for. We should have been reimbursed the full amount!
The rooms are comfortable and very well equipped. The location is excellent.
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
Very central location, free parking, friendly staff with tour booking facilities
Self contained, central location
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
helpful staff Apartment cleanliness. Need to pay attention
The staff were amazing! Willing to help arrange tours and answer any questions about the city.