Avaliações de viajantes
AVALIAÇÃO GERAL
7,5
Bom
Baseado em 230 avaliações
Nota geral
7,7
Embarque
7,7
Conforto
7,5
Tripulação
8,2
Entretenimento
6,6
Comida
7,4
Informações sobre Bulgaria Air
| Código IATA | FB |
|---|---|
| Rotas | 46 |
| Rota principal | Sofia to Varna |
| Aeroportos em que opera | 23 |
| Aeroporto principal | Sofia |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: All was great and on time
avaliação de
-
8,4
Prós: fast trip, clean plane
Contras: Was a bit different to get on a bus to take you to the actual plane
avaliação de
-
6,6
Contras: ...
avaliação de
-
2,0
Contras: 6 hours delay !!!!
avaliação de
-
2,6
Prós: Nothing. Bulgarian Airlines is a fifth world company!
Contras: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
avaliação de
-
6,0
Contras: Flight was two hour delayed and I missed my connection
avaliação de
-
4,8
Prós: The chocolate was great!
Contras: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
avaliação de
-
2,6
Prós: Not much.
Contras: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
avaliação de
-
8,0
Contras: There was delay of 2 hours with any notice.
avaliação de
-
8,0
Prós: They didn't cram us into the transport vehicle like sardines
Contras: We need special assistance for my wife boarding the plane and didn't get it from Airline
avaliação de
-
6,0
Contras: The plane smelt
avaliação de
-
6,8
Prós: Great polite and pleasant crew.
Contras: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
avaliação de
-
5,6
Contras: I get my luggage two days later.
avaliação de
-
3,3
Prós: food was ok
Contras: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
avaliação de
-
3,3
Contras: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
avaliação de
-
8,8
Prós: Crew very friendly & helpful
avaliação de
-
5,0
Contras: My bag did not arrive. Was not transferred from Amsterdam.
avaliação de
-
7,3
Overall OK
Prós: Quick flight, arrived just on time
Contras: Very small space between the rows
avaliação de
-
7,6
Overall OK
Prós: Flight crew was kind and helpful, flight arrived on time
Contras: Boarding was slow, could improve onboard services
avaliação de
-
7,0
Prós: Very good price and all went smoothly and on time.
Contras: Having to walk to and from the plane and use a bus (no jetways)..
avaliação de
-
2,0
Being treated like cargo
Prós: Nothing
avaliação de
-
5,2
Contras: My luggage was lost.
avaliação de
-
5,2
Contras: My luggage is lost.
avaliação de
-
2,0
Missed the flight and money were not returned according to the insuran
Contras: Missed the flight and company didnt returned the money according to insurance.
avaliação de
-
4,0
Contras: Too small place for legs in the cabin for such a long flight. Very uncomfortable
avaliação de
-
7,6
Good experience on an empty plane
Prós: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Contras: Uncomfortable weared off seats and no entertainment system.
avaliação de
-
6,3
OK
Prós: The sandwich looked dry, but was actually very good.
Contras: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
avaliação de
-
2,0
Contras: I dident get my luggage
avaliação de
-
6,0
Contras: Flight delayed with 40 minutes Very small seats
avaliação de
-
5,0
Contras: Poor food no entertainment
avaliação de
-
3,6
Flight delayed, seat spacing minimal
Prós: Inexpensive
Contras: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
avaliação de
-
3,3
Contras: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
avaliação de
-
4,6
Prós: Once on board we flu fast
Contras: The flight was delayed by over 2 hours and no information was given at all.
avaliação de
-
5,0
Contras: Flight was delayed two and half hours and then stupid excusing.
avaliação de
-
2,0
Prós: Horrible. Don't book with this ariline.
Contras: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
avaliação de
-
6,6
Contras: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
avaliação de
-
9,6
Prós: It was an excellent flight experience.
Contras: Improve the sandwich?
avaliação de
-
8,0
Prós: The flight got me to my destination safely and on time
Contras: Security and lack of snacks/drinks on the flight
avaliação de
-
6,0
Prós: Got me to my destination safely and on time
avaliação de
-
2,6
12 hr delay, no updates, poor communication
Contras: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
avaliação de
-
9,6
Short flight to Burgas
Prós: The crew was friendly, the plane was cool.
Contras: Nothing
avaliação de
-
8,3
Pleasantly surprised
Prós: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Contras: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
avaliação de
-
8,6
Business triptthey
Prós: They were on time, free drink and foot no chargebo
Contras: No movie screen
avaliação de
-
5,6
The flight was late
Prós: The crew was very nice.
Contras: The check in started late, the gate was changed, the flight was late by more than an hour.
avaliação de
-
4,6
Contras: Overall cleanliness of the cabin was very poor.
avaliação de
-
8,0
Partner Companies
Prós: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
avaliação de
-
3,3
Contras: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
avaliação de
-
8,3
Excellent flight
Prós: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
avaliação de
-
10,0
Prós: On time and nice crew
avaliação de
-
8,0
Prós: On time departure and arrival. Friendly service.
avaliação de
-
10,0
Prós: Check in was very fast and easy, crew was very nice and helpful
avaliação de
-
4,6
Delayed take off
Prós: They serve you a dandwich and water.
Contras: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
avaliação de
-
8,6
Well treated despite low meal voucher credit
Prós: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Contras: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
avaliação de
-
7,6
Comfortable flight but preflight process needs imp
Prós: Crew was excellent. Aircraft comfortable. Good value fare
Contras: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
avaliação de
-
8,0
Prós: Very pleasant overall
avaliação de
-
8,3
Overal it's a good flight
Prós: It's a very small distance flight but the crew was very nice
Contras: Don't have much choice in drink or food
avaliação de
-
10,0
Prós: Service
avaliação de
-
4,3
Prós: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Contras: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
avaliação de
-
10,0
Prós: the hospitality and friendliness of the crew, the professionalism of the pilot
Contras: can't think of anything I didn't like.
avaliação de
-
10,0
Quick trip
Prós: Service
avaliação de
-
10,0
Prós: All was great and on time
avaliação de
-
8,8
Prós: Crew very friendly & helpful
avaliação de
-
9,6
Prós: It was an excellent flight experience.
Contras: Improve the sandwich?
avaliação de
-
9,6
Short flight to Burgas
Prós: The crew was friendly, the plane was cool.
Contras: Nothing
avaliação de
-
8,6
Business triptthey
Prós: They were on time, free drink and foot no chargebo
Contras: No movie screen
avaliação de
-
10,0
Prós: On time and nice crew
avaliação de
-
10,0
Prós: Check in was very fast and easy, crew was very nice and helpful
avaliação de
-
8,6
Well treated despite low meal voucher credit
Prós: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Contras: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
avaliação de
-
10,0
Prós: Service
avaliação de
-
10,0
Prós: the hospitality and friendliness of the crew, the professionalism of the pilot
Contras: can't think of anything I didn't like.
avaliação de
-
10,0
Quick trip
Prós: Service
avaliação de
-
8,4
Prós: fast trip, clean plane
Contras: Was a bit different to get on a bus to take you to the actual plane
avaliação de
-
6,6
Contras: ...
avaliação de
-
8,0
Contras: There was delay of 2 hours with any notice.
avaliação de
-
8,0
Prós: They didn't cram us into the transport vehicle like sardines
Contras: We need special assistance for my wife boarding the plane and didn't get it from Airline
avaliação de
-
6,8
Prós: Great polite and pleasant crew.
Contras: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
avaliação de
-
7,3
Overall OK
Prós: Quick flight, arrived just on time
Contras: Very small space between the rows
avaliação de
-
7,6
Overall OK
Prós: Flight crew was kind and helpful, flight arrived on time
Contras: Boarding was slow, could improve onboard services
avaliação de
-
7,0
Prós: Very good price and all went smoothly and on time.
Contras: Having to walk to and from the plane and use a bus (no jetways)..
avaliação de
-
7,6
Good experience on an empty plane
Prós: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Contras: Uncomfortable weared off seats and no entertainment system.
avaliação de
-
6,6
Contras: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
avaliação de
-
8,0
Prós: The flight got me to my destination safely and on time
Contras: Security and lack of snacks/drinks on the flight
avaliação de
-
8,3
Pleasantly surprised
Prós: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Contras: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
avaliação de
-
8,0
Partner Companies
Prós: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
avaliação de
-
8,3
Excellent flight
Prós: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
avaliação de
-
8,0
Prós: On time departure and arrival. Friendly service.
avaliação de
-
7,6
Comfortable flight but preflight process needs imp
Prós: Crew was excellent. Aircraft comfortable. Good value fare
Contras: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
avaliação de
-
8,0
Prós: Very pleasant overall
avaliação de
-
8,3
Overal it's a good flight
Prós: It's a very small distance flight but the crew was very nice
Contras: Don't have much choice in drink or food
avaliação de
-
2,0
Contras: 6 hours delay !!!!
avaliação de
-
2,6
Prós: Nothing. Bulgarian Airlines is a fifth world company!
Contras: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
avaliação de
-
6,0
Contras: Flight was two hour delayed and I missed my connection
avaliação de
-
4,8
Prós: The chocolate was great!
Contras: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
avaliação de
-
2,6
Prós: Not much.
Contras: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
avaliação de
-
6,0
Contras: The plane smelt
avaliação de
-
5,6
Contras: I get my luggage two days later.
avaliação de
-
3,3
Prós: food was ok
Contras: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
avaliação de
-
3,3
Contras: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
avaliação de
-
5,0
Contras: My bag did not arrive. Was not transferred from Amsterdam.
avaliação de
-
2,0
Being treated like cargo
Prós: Nothing
avaliação de
-
5,2
Contras: My luggage was lost.
avaliação de
-
5,2
Contras: My luggage is lost.
avaliação de
-
2,0
Missed the flight and money were not returned according to the insuran
Contras: Missed the flight and company didnt returned the money according to insurance.
avaliação de
-
4,0
Contras: Too small place for legs in the cabin for such a long flight. Very uncomfortable
avaliação de
-
6,3
OK
Prós: The sandwich looked dry, but was actually very good.
Contras: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
avaliação de
-
2,0
Contras: I dident get my luggage
avaliação de
-
6,0
Contras: Flight delayed with 40 minutes Very small seats
avaliação de
-
5,0
Contras: Poor food no entertainment
avaliação de
-
3,6
Flight delayed, seat spacing minimal
Prós: Inexpensive
Contras: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
avaliação de
-
3,3
Contras: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
avaliação de
-
4,6
Prós: Once on board we flu fast
Contras: The flight was delayed by over 2 hours and no information was given at all.
avaliação de
-
5,0
Contras: Flight was delayed two and half hours and then stupid excusing.
avaliação de
-
2,0
Prós: Horrible. Don't book with this ariline.
Contras: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
avaliação de
-
6,0
Prós: Got me to my destination safely and on time
avaliação de
-
2,6
12 hr delay, no updates, poor communication
Contras: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
avaliação de
-
5,6
The flight was late
Prós: The crew was very nice.
Contras: The check in started late, the gate was changed, the flight was late by more than an hour.
avaliação de
-
4,6
Contras: Overall cleanliness of the cabin was very poor.
avaliação de
-
3,3
Contras: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
avaliação de
-
4,6
Delayed take off
Prós: They serve you a dandwich and water.
Contras: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
avaliação de
-
4,3
Prós: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Contras: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
avaliação de
Estado do voo
Mapa de rotas da Bulgaria Air
Rotas de voos populares
Voo
Origem
Destino
Dom.
Seg.
Ter.
Qua.
Qui.
Sex.
Sáb.
D
S
T
Q
Q
S
S
432
Paris
CDG
Sófia
SOF
431
Sófia
SOF
Paris
CDG
409
Sófia
SOF
Viena
VIE
978
Varna
VAR
Sófia
SOF
410
Viena
VIE
Sófia
SOF
461
Sófia
SOF
Amesterdão
AMS
971
Sófia
SOF
Varna
VAR
462
Amesterdão
AMS
Sófia
SOF
408
Bruxelas
BRU
Sófia
SOF
407
Sófia
SOF
Bruxelas
BRU
319
Sófia
SOF
Berlim
TXL
320
Berlim
TXL
Sófia
SOF
301
Sófia
SOF
Praga
PRG
472
Madrid
MAD
Sófia
SOF
471
Sófia
SOF
Madrid
MAD
856
Lárnaca
LCA
Sófia
SOF
302
Praga
PRG
Sófia
SOF
363
Sófia
SOF
Moscovo
SVO
364
Moscovo
SVO
Sófia
SOF
450
Roma
FCO
Sófia
SOF
449
Sófia
SOF
Roma
FCO
855
Sófia
SOF
Lárnaca
LCA
571
Sófia
SOF
Telavive
TLV
572
Telavive
TLV
Sófia
SOF
Rotas de voos mais procuradas
Principais aeroportos em que a Bulgaria Air opera
- Aeroporto de Sofia (SOF)
- Aeroporto de Paris Charles de Gaulle (CDG)
- Aeroporto de Varna (VAR)
- Aeroporto de Amesterdão Schiphol (AMS)
- Aeroporto de Bruxelas Bruxelles-National (BRU)
- Aeroporto de Praga (PRG)
- Aeroporto de Londres Heathrow (LHR)
- Aeroporto de Aeroporto Internacional de Roma (FCO)
- Aeroporto de Moscovo Aeroporto Moscovo Sheremetievo (SVO)
- Aeroporto de Berlim-Tegel (TXL)
- Aeroporto de Madrid-Barajas (MAD)
- Aeroporto de Frankfurt (FRA)
- Aeroporto de Aeroporto Internacional de Viena (VIE)
- Aeroporto de Aeroporto Internacional de Lárnaca (LCA)
- Aeroporto de Zurique (ZRH)
Informações de contacto da Bulgaria Air
- FB Código IATA
- +359 2 402 04 00 Liga
- air.bg Visita
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.