Location,price, Front check in clerks. ,Simple plain attitudes. I aSk if they can help me booked a flight to medellin she ended booking a flight to cali instead . Horrible experience
The location between Zona T and Calle 93 is ideal. The room is kept clean daily with bottled water. Lot's of sports channels on flat screen TV. Wifi worked with no issues everywhere. Breakfast included eggs if you ask. Hotel taxi always ready and cheap. The main drawback is the noise, but that's something you expect in Bogota. A construction crew near the hotel broke the law one evening and made noise until 2 AM. In fairness this could happen anywhere in the city. More bilingual staff would be great.
small room and limited staff on location small room and low shower pressure
Cordialidade e excelente atendimento.
A gentileza e a atenção dos funcionários e funcionárias, a excelente qualidade de lençois e toalhas e do petrechos de banho e a qualidade e a variedadede itens do café da manhã. O quarto que me foi atribuído, 523, recebia fortes ruídos de outro quarto ou de alguma dependência de uso do próprio hotel. O ruído tinha início as seis horas da manhã e ia até cerca de meia-noite (naturalmente nada posso afirmar durante o período diurno, quando estive fora do hotel).
The hotel has a very distinctive European feel but the rooms are tiny and the hotel offers simply a bed to sleep in. The restaurant was expensive and terrible. As an American we are used to getting much more for our money than a place like this offers. The beds were very comfortable and the staff was very young and eager to practice their English. They made up for the lack of amenities. The Hotel is within walking distance of the Zona Rosa a very safe night life area.
Bathroom, bed, staff, location, Undergoing construction, noisy at times, dust and workers milling around, fitness center not part of hotel and have to pay apart, top floor bar not part of hotel, would not allow charge to room or accept AMEX,
Excellent service, clean, accessible and value for the money. I love their beds, linens, rain shower heads and modern design. the emplyees are friends, professional and always able to assist. They need to improve the street noise situation, even though they are in what would normally be a quiet part of the city. There is a bar upstairs and restaurant downstairs. The music and guests are loud, and such nosie travels through their thin, drywall and glass windows. I suggest looking into double-pane windows to control noise.
Perfect for business trip. Boutique and personalized service! Great bootcamp gym with personal training at a low cost! Rooftop bar is perfect for a drink after a long workday (open Wed-Sat). Viviana (manager) has a great team and has made a difference with the customer service offered to their guests! Breakfast could have more variety!
Os quartos ficam quentes e não tem maneira de esfriar.
Os quartos são silenciosos, embora em Bogotá isso seja difícil de conseguir. Há ainda uma discoteca exclusiva no piso superior mas dormimos bem. Funcionários simpáticos. O lobby de check-in era um pouco caótico, a música no restaurante 100 Grams era alta demais.
Amei o interior, móveis e cama muito confortável. Os salões eram bonitos e café-da-manhã foi ótimo.
nothing your advertising is absolutely false
Their staff, facilities and food. Their staff honestly made me feel as if i were a vip guest regardless of my room. Thanks to Sara frok the front desk, my stay got a cultural approach. She gave me tips, highlighted routes in maps and schedules to museums, and gave her honest opinion when i asked about some day tours. She could easily work in a major tourism company. Had a great time being pampered by the chef and his creations and by the friendly staff i saw and talked to everyday. Made my stay even better. I would stay there without a doubt again. Location got a bit crowded during morning time, but then again is prime location and extremely centric to get to and from just about anywhere.
I was a little concerned going in because I had been asked to book at this hotel and afterwards saw the one and only review, which was a bit alarming. As I checked in, I mentioned the review and inquired about the renovated rooms. The only way to get a renovated room was to pay more money, which I did not have the authority to do. I decided to go look at the room and take it from there. The room was very nice and clean, the carpet was worn, but not to the extent that the first review led us to believe, at least not in the room I was put in. It really was very acceptable and was not in the front where it would have been loud from the traffic. The staff was extremely polite and courteous. The breakfast selection is excellent. The dinner menu is good but I did suggest at the hotel (they have their own survey card) that they provide one typical dish a day. I had to search for some of the local food as many of the restaurants I visited had foreign food. It was no big deal, but it would have...
The ratings I gave are based on the second room I stayed in. When I arrived I was assigned room #623. Boy was I surprised! It was NOTHING like the photos I had seen. The carpet was so worn that you can see all the cuts they did to put the pieces together when installing it. It was also dirty. When I opened the window curtain the wall paper was coming off the wall. It had black mildew from the humidity. The beds were almost on the floor. The mini bar fridge door would not open. The next day I spoke to Stephanie at Customer Service and told her that the room I had been assigend was nothing like what I saw on the website. She said that the hotel was being remodeled. I was assgined that room because I paid a discounted rate! ($118 per nite (2 nites) & $95 per nite (2 other nites). She spoke to her Manager and the Manager approved 'an upgrade' to another room. When I returned to the hotel to change rooms the attendant in turn (Pamela) was not happy about it and said that it will be done...
Overall my stay in the hotel was really good. The service was very amicable, and the staff was very willing when it came to service. Beds were really stiff!! And walls very thin, you can here your neighbor snoring!! or party!!!!
Great location, OK service, OK breakfast My room smelled like smoke the first night, there was only 1 towel in my room, sink was clogged with some type of dirt and when I asked to get it fixed, no one came up, I ended up fixing it myself.