We appreciated the service provided (late check-in) as well as the well- functioning rooms. Breakfast buffet was not a positive experience (.... bread baked the day before etc.).
We were upgraded to a 3 room suite. Offsite car park up a steep hill, could be a problem for the less able. On the other hand the location of the hotel makes it difficult to envisage an alternative car park site. Recommend hotel staff parking or travel by train.
Location, location , location The staff were quiet rude. We did the all-inclusive package and it was very disappointing. We were allowed to use only one room in the hotel for all food and drink. The tables were never set up and the quality of food was very poor. All in all disappointing
very good hotel and the staff was helpful and freindly every think was fine
It's cleanliness, high quality, great facilities and location
The hole environment was good for me. There wasn't internet connection in the room.
locftion desing services comfort No
The appartment was very nice. Big rooms and two toilettes was excellent. The view from the balcony was great.
Never seen so strict rules in hotel sauna !!!!
Very nice roomy apartment with a fully equipped kitchen. The kids probably spent more time in the pool and on the trampoline in the playground than in the apartment though.
Nice and clean hotel with good facilities incl. swimming pool and sauna. The dinner was quite boring, but pricing wise ok.
I stay with my family for 4 nights, and it was a pleasure. Elegant and cozy hotel, good for relaxing, amazing thermal swimming pool, and good value for money. I actually get the junior suite upgrade, which was a pleasant surprise.
Location, comfort, facilities Info provided at Reception Desk was not updated!
- very good location - shuttle service from train station - very good breakfast buffet - free Internet - nice rooms, big, good view - elegant style - bus nearby - not too cheap (but worth it)
We had a great relaxing stay here and the prise for what you get is great
It was very clean. The staff were polite and helpful. All my requests were granted. I was given a ride in the hotel vehicle to the station, which was incredibly helpful. The poolwas good too. The spa area aws a bit run down in places. The meals in the main restaraunt were very average- frozen veg. and undercooked potatoes and tough meat. Sorry.
Spa area is well equipped and laid out. Pool area is clean and cleverly lit with good views of the town. Breakfast is average with superb scrambled eggs, but mostly cold selection. A 2 minute walk to the waterfall. overpriced hotel room. Dated bathroom. Spa times are limited to 3pm until 8pm and did not have tea or cups for water. Breakfast staff were unattentive. Parking very expensive in the garage 11Euros, but parking on the street is available for the cost of one hours stay in the morning.Hotel closes down towards the end of October until the winter skiing season begins. Several restaurants then were closed and difficult to find a meal out.
great location,beautifully decorated, good breakfast buffet. No way to get coffee before the breakfast buffet opened at 7:30am. One particular staff person at concierge desk was not helpful and even rude at times.
Excellent location, good breakfast, big comfortable room Staff could be more friendlier, few of them are, but some are from the other century..
It was good and spacious The view could have been better...
Very friendly atmosphere, very big rooms, tasty breakfast
Great service! Friendly staff, superb breakfast, great pool... Menu at the restaurant/cafe was pretty limited for those without half board...
The service, friendliness and competences of the staff was truly excellent
goo location short opening period of the swimmingpool - only till 9.0pm
Wonderful food, great staff and brilliant facilities
The pillow ae not good, should be changed
hotel staff was really great , very hospitable . Stay in hotel was value for money even though it was far away from Salzburg city nothing
New modern design, cozy atmosphere. Great views from the hotel room, restaurant, lounge area. Location!!! Dinners were exellent! Friendly stuff. Everything was exellent.
Super staff they were very friendly and helpful with good knowledge of local area. Also food at hotel was superb, especially evening meal.
The modern and contemporary look and feel of the rooms and general hotel interior. Our room appeared to be still a state of refurbishment - there were electrical cables sticking ouf the wall.
Service and space of bedroom. Evening meal was also good value. Fantastic views of gasteintal value. Access road is very steep. Parking limited.
The views were stunning. It had a very nice relaxed, yet stylish feel about it. The food was excellent. Staff very friendly. Good value. A few details could be picked on from their renovations, but nothing offensive
Very well located for travelling to mid Austria The hotel is an old building, clean but it should be redacorated
nature and architecture no
Great mountain view, good breakfast there is no 24-hours reception (we have to call administrator to enter the hotel)
it seems that the price at the reception is less that the one on booking.com !!! , budget hotel with a good ratio quality / price anyway it is free parking but there are only around 15 places available for the whole hotel !!!
I liked very much the staff's kindness and hospitality. The staff speaks very well English language. The ratio price/quality is very good. In nearby of the hotel there are a lot of facilities, such as railway station, spa, shopping center, cableway, bank, pharmacy and so on. Just a few TV channels.
Couple that runs the hotel was nice. Very misleading description on the site. Hotel is very old and wasn't renovated for at least 30 years. They describe it as "retro-style". Don't go to this hotel if you are used to nice hotels.
A really cute modern hotel with baroque room interiors, and a marvellous, fresh breakfast (warm bread and croissant, very good quality tea, jam, ham and cheese, and also fruits). Nice and helpful young staff.
The staff was excellent, the food was excellent, the location was excellent, the atmosphere in the lobby and restaurant was excellent the rooms were ok,but not quite as on the pictures
Quite a cosy hotel, the food (breakfast and dinner) are superb! Very basic facilities. The hotelroom was very small, no place for any stuff.
Very friendly staff, good hospitality, nice sauna Telephone and tv not working well
Beautiful location, good value, very friendly staff. A great relaxing break
Five-star-quality service and food. Outstanding views over valley from dining and recreation areas, and our bedroom. Excellent spa. Short walk to town centre.
relaxed at the spa, did some hiking While we were there, the only downside is there were numerous infants at the hotel which really doesn't create a quiet spa-like atmosphere in the restaurant. Not really a big deal, but something that definitely needs to be noted for future travelers. I think this hotel caters to young couples with kids.
Location was good, nice atmosphere, good restaurant, very good waiters 1. I was forced to switch from suite to a studio due to shower failure. 2. I was charged for a suite while I stayed in a studio. 3. room- service quite poor. 4. swimming pool quite poor. 5. shower water scarce (!!!)
Very helpfull and friendly personnel, clean rooms, good buffet breakfast, big indoors playground for children, indoors and outdoors thermal water swimming pools, free tennis playfield. There is no free WI-FI
very friendly, big portions of exclusive meals,very large and fully equipped play ground, our kids begged us to stay all day long in the hotel, very beautiful surrounding, the Alps and the thermal waters miracle of the Gastein valley on site.Ski and bath all day long.
Hospitality,politeness, briefing, perfect service,Cleanness,Private Parking
Lovely personal service. Friendly and obliging proprietors. Lots of space to store outdoor gear. Location in the village was excellent. Internet access and good common areas.
The owners were incredibly friendly and generous (upgraded us to the best room in the hotel because I mentioned it was our anniversary). The location is perfect, a few steps from the gondola, the train station, and the thermal baths. And the view was magnificent! We didn't like having to leave!
A vrey good position,good breakfast,the staff was very kind.Very easy to reach,and very close to the mountains.
Great breakfast, nice view, really inspiring and helpful host (transportation info, suggestions for activities, weather reports in the morning etc), easy access with a car, well equipped bathrooms. Overall a very nice, tidy and comfortable hotel.
Great host, proactive, a real client service attitude!
The proprietor was extremely helpful in suggesting walks in the area, and providing restaurant recommendations. The room and the entire facility was very clean and well kept. Free wi-fi available throughout the building. The valley view from the room was fantastic. Excellent location, near train station, bus stop and mountain gondola. There was no in-room refrigerator (mini bar), but the common lounge room had a selection of wines and a fridge with cold beverages.
Excellent bed, friendly service, great location.
Very pleasant staff ready to help, tasty breakfast, internet, nice location.
Excellent place, very relaxing. Great view. Very personable owners and staff.
Stunning location. Excellent spa facilities. Welcoming staff.
The Spa facilities were first class, and the view from the heated outdoor swimming pool down the snow covered valley was fantastic Fixtures and fittings were a bit dated
The staff was very nice and cared about our stay being comfortable and the rooms clean. N/A
The care about every guest,trying to make every day different entering the pool from the garden, outside
Nice family run hotel,good food,amazing view if you get panorama room.Sauna,pool all included as well as parking near hotel.Smiling staff.
service asking to do not use electrical appliances
Very warm welcome from everyone (even the cat!), quiet location though within walking minutes of town, walking / hiking trails, in-house spa with large offer, old-fashioned charm that fits in deliciously with the situation of the town and the famous guests in the 19th - 20th century.
The views from the hotel were fantastic. The staff were very helpfull. The meals we had were very good
we were able to upgrade to a beautiful room from a poor room.. views are best in town. cancellation policy...the weather was terrible and we might have cancelled part of our stay. the room we first got was not very nice, especially compared to the great room we later got.