Prós: Location was not too far from the city center.
Better deal than other 4 star hotels (offered on line) with breakfast
The beds were comfortable and firm enough.
Contras: I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel.
1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us.
2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality.
We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night.
If Scandic wants to survive in Antwerp they must do something about this low quality service.
Prós: The location
Contras: staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
the presentation of this hotel on website is not truthful (hidden charges, condition..) You feel deceived, not a good experience.
Prós: in city location with garage available (but not free, add 16 euros)
Contras: non advertised fee for garage Internet is free for 15 minutes only. This too is not advertised. rooms are old and smelly. Again actual condition is not comparable to photographs on website. Overall, a very misleading presentation on website.
Prós: In 5 nights I couln't find any positive point for this hotel!! Simply no recommended!!!
Contras: Breakfast: 17 euro (too much for what they offer) , Internet: don't use it!! 12 Euro per day, but it's a shared computer with other clients, so if you pay fr the tickets, anybodyelse can use at your expenseve, also they close at 11pm. cleaners: at 6.00 am were in my windows cleaning without care about the client and doing bad rumor. worste hotel in antwerp!!!
Prós: The staff, the breakfast
Contras: Limited breakfast options
Prós: breakfast was nice, location is convenient (we were travelling by car), the hotel used to be 4* so it is very upscale 3* hotel.
Prós: Localização um tanto fácil.
Contras: Não ter recepção 24 horas. Na apresentação do hotel a suite tinha cozinha o que não se verificou e dificultou por ter uma criança pequena. Estacionamento caro para as condições que tinha. Para sair tinha de puxar uma corda para abrir o portão.
Prós: Localizaçao e possibilidade de cozinha.
Contras: Devido ao tipo de construção o barulho dos outros quartos não fica isolado e poderá ser um incomodo para quem esteja hospedado. Mas não é impeditivo de uma noite descansada.
Prós: O quarto é grande e conta com facilidades como cozinha completa com microondas, geladeira e fogão. É bem localizado com acesso fácil ao centro da cidade.
Contras: Poderiam ter gelo disponível (não há no hotel). A internet poderia estar disponível em horários mais flexíveis para compra, ou melhor, disponibilizar acesso gratuito via WiFi, como os outros hotéis desta categoria que ficamos.
Prós: O quarto é bem espaçoso.
Prós: The car parking
Contras: It could do with a good clean
Contras: 1. aircondition - it was not made clear to us that aircond only works if outdoor temperature rises above x degree. and my third night got really hot, however, aircond still did not function (talked to reception and was told again outside temparature has not reached the level though the aircond at the reception area worked!) and we were forced to open the window. the hotel didn't have the decency to put on a mosquito net, my wife n i ended up with mosquito bites all over and it was extremely hot for us. 2. since it's a suite hotel, it came with kitchen and plates. we decided to dine in one night and since there was not dish washer for us, we could only leave the plates as they were. the cleaner did not wash the plates for us and left them in the sink for 2 nights until we checked out! 3. Customer service - employees were not helpful at all. 4. Hotel star rating - I really question the star rating for this hotel. it's definitely no where near a 4. 5. Location - yes, it is quite near to central station, but the location is quite crappy and scary
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