Avaliações de viajantes
Avaliação geral
6,7
Bom
Baseado em 246 avaliações
Global
6,8
A embarcar
6,8
Conforto
6,7
Tripulação
7,5
Entretenimento
6,1
Comida
6,4
Informações sobre Air Italy
| Código IATA | IG |
|---|---|
| Rotas | 56 |
| Rota principal | Milão-Linate to Olbia Costa Smeralda |
| Aeroportos em que opera | 27 |
| Aeroporto principal | Milão-Malpensa |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
Prós: I didn’t like anyrhinf
Contras: Don’t fly Air Italy
avaliação de
-
5,6
Contras: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
avaliação de
-
7,3
Prós: Clean aircraft. Staff were friendly.
Contras: More variety of movies.
avaliação de
-
4,6
Prós: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Contras: Better fleet with entertainment
avaliação de
-
9,0
Prós: Amazingly good
Contras: Cool
avaliação de
-
4,0
Contras: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
avaliação de
-
8,6
Contras: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
avaliação de
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3,3
Prós: Flight attendants were curt, and rude.
Contras: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
avaliação de
-
8,0
Contras: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
avaliação de
-
8,4
Prós: Cleanliness Timely
Contras: better selection of movies
avaliação de
-
6,6
Prós: Very friendly and professional crew. Punctual flight. Easy online check in.
Contras: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
avaliação de
-
7,0
Prós: Crew was great and food was good. Also, the movie selection was a good mix
Contras: Little crowded on the way home
avaliação de
-
9,0
Prós: On time. Very good flight
avaliação de
-
4,0
Contras: The plane felt like it was going to fall apart and my baggage was never put on the plane.
avaliação de
-
4,0
Prós: Friendly crew onboard
Contras: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
avaliação de
-
2,0
Prós: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
avaliação de
-
10,0
Prós: only non stop flight from Milan to San Francisco
Contras: N/A
avaliação de
-
2,0
Contras: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
avaliação de
-
6,0
Prós: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Contras: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
avaliação de
-
8,0
Contras: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
avaliação de
-
3,3
Prós: Not much was good
Contras: Horrible check in experience. Obviously not a company used to valuing hospitality.
avaliação de
-
7,0
Prós: the crew were helpful.
Contras: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
avaliação de
-
7,6
Prós: Plane was half empty, so I could lay down over 4 seats.
Contras: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
avaliação de
-
8,6
Prós: Plane was half full, so had my choice of seating.
Contras: Be on time.
avaliação de
-
8,6
Prós: The seat was ok.
Contras: Be on time.
avaliação de
-
5,3
Prós: The crew was nice and friendly.
Contras: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
avaliação de
-
4,6
Prós: very competitive price
Contras: More movies and better food
avaliação de
-
8,6
Prós: amazing customer service, and incredible food/beverage options
Contras: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
avaliação de
-
3,6
Contras: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
avaliação de
-
4,3
Contras: The boarding
avaliação de
-
7,6
Contras: Check in 80 minutes
avaliação de
-
9,3
Prós: The crew and the food
Contras: Seats are very narrow, not enough space
avaliação de
-
2,0
Contras: It wasn’t mention about paying fee for a luggage
avaliação de
-
10,0
Prós: Excellent crew even with the delay.
Contras: Everything was pretty good.
avaliação de
-
9,0
Prós: I have to say the food and beverage were very good.
Contras: Boarding could be improved, but there were not problems.
avaliação de
-
3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Prós: Nothing except that my seat reclined far enough.
Contras: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
avaliação de
-
9,0
Our flight to Milan T
Prós: The crew were very friendly and professional
Contras: Nothing
avaliação de
-
7,0
Prós: The first meal service was good with two appealing choices. The flight was on time.
Contras: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
avaliação de
-
5,6
Contras: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
avaliação de
-
8,6
Contras: Food had no taste. The quality needs to be much better
avaliação de
-
10,0
Contras: On time, no problems very smooth f!ight.
avaliação de
-
6,3
Prós: The landing was great.
Contras: The food was poor quality. They could improve that. Not asking for anything special just decent
avaliação de
-
7,3
Prós: The crew was pleasant overall, for the most part and the food was pretty good.
Contras: The leg and elbow room were very tight and uncomfortable, especially during meals.
avaliação de
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10,0
Prós: Crew was amazing
Contras: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
avaliação de
-
4,0
Contras: Everything could have been better!
avaliação de
-
6,3
Prós: The crew was nice on bord
Contras: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
avaliação de
-
10,0
Prós: Everyone was very pleasant and explained everyting with patience.
Contras: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
avaliação de
-
2,6
Contras: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
avaliação de
-
10,0
Prós: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Contras: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
avaliação de
-
5,0
Prós: crew did what they could with the limited resources they had
Contras: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
avaliação de
-
4,0
Prós: crew was nice
Contras: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.
avaliação de
-
0,0
Prós: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket
Contras: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation
avaliação de
-
0,0
Prós: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time
Contras: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again
avaliação de
-
8,0
Contras: Boarding process at the gate
avaliação de
-
5,3
Contras: Inadmisible that they charged for the one bag.
avaliação de
-
2,0
I got there and the tickets were there for me with the same flight
Prós: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight
avaliação de
-
10,0
Contras: Prompt departure. Polite service. Timely updates form the captain.
avaliação de
-
10,0
Prós: Wonderful service
avaliação de
-
7,3
Baggage fee extra
Contras: Had to pay for check-in baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
-
7,3
Contras: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
-
9,0
Prós: Amazingly good
Contras: Cool
avaliação de
-
8,6
Contras: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
avaliação de
-
9,0
Prós: On time. Very good flight
avaliação de
-
10,0
Prós: only non stop flight from Milan to San Francisco
Contras: N/A
avaliação de
-
8,6
Prós: Plane was half full, so had my choice of seating.
Contras: Be on time.
avaliação de
-
8,6
Prós: The seat was ok.
Contras: Be on time.
avaliação de
-
8,6
Prós: amazing customer service, and incredible food/beverage options
Contras: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
avaliação de
-
9,3
Prós: The crew and the food
Contras: Seats are very narrow, not enough space
avaliação de
-
10,0
Prós: Excellent crew even with the delay.
Contras: Everything was pretty good.
avaliação de
-
9,0
Prós: I have to say the food and beverage were very good.
Contras: Boarding could be improved, but there were not problems.
avaliação de
-
9,0
Our flight to Milan T
Prós: The crew were very friendly and professional
Contras: Nothing
avaliação de
-
8,6
Contras: Food had no taste. The quality needs to be much better
avaliação de
-
10,0
Contras: On time, no problems very smooth f!ight.
avaliação de
-
10,0
Prós: Crew was amazing
Contras: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
avaliação de
-
10,0
Prós: Everyone was very pleasant and explained everyting with patience.
Contras: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
avaliação de
-
10,0
Prós: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Contras: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
avaliação de
-
10,0
Contras: Prompt departure. Polite service. Timely updates form the captain.
avaliação de
-
10,0
Prós: Wonderful service
avaliação de
-
7,3
Prós: Clean aircraft. Staff were friendly.
Contras: More variety of movies.
avaliação de
-
8,0
Contras: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
avaliação de
-
8,4
Prós: Cleanliness Timely
Contras: better selection of movies
avaliação de
-
6,6
Prós: Very friendly and professional crew. Punctual flight. Easy online check in.
Contras: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
avaliação de
-
7,0
Prós: Crew was great and food was good. Also, the movie selection was a good mix
Contras: Little crowded on the way home
avaliação de
-
8,0
Contras: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
avaliação de
-
7,0
Prós: the crew were helpful.
Contras: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
avaliação de
-
7,6
Prós: Plane was half empty, so I could lay down over 4 seats.
Contras: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
avaliação de
-
7,6
Contras: Check in 80 minutes
avaliação de
-
7,0
Prós: The first meal service was good with two appealing choices. The flight was on time.
Contras: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
avaliação de
-
7,3
Prós: The crew was pleasant overall, for the most part and the food was pretty good.
Contras: The leg and elbow room were very tight and uncomfortable, especially during meals.
avaliação de
-
8,0
Contras: Boarding process at the gate
avaliação de
-
7,3
Baggage fee extra
Contras: Had to pay for check-in baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
-
7,3
Contras: Had to pay for baggage fee! I have taken lot of international flights and the standard rule is they allow 2 check-in bags for free. This booking didn’t had that and I ended up paying quiet a hefty amount. With the fare price + the baggage fees, I could have got much better flight deal with another air line, with 2 check-in bags for free.
avaliação de
-
2,0
Prós: I didn’t like anyrhinf
Contras: Don’t fly Air Italy
avaliação de
-
5,6
Contras: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
avaliação de
-
4,6
Prós: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Contras: Better fleet with entertainment
avaliação de
-
4,0
Contras: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
avaliação de
-
3,3
Prós: Flight attendants were curt, and rude.
Contras: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
avaliação de
-
4,0
Contras: The plane felt like it was going to fall apart and my baggage was never put on the plane.
avaliação de
-
4,0
Prós: Friendly crew onboard
Contras: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
avaliação de
-
2,0
Prós: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
avaliação de
-
2,0
Contras: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
avaliação de
-
6,0
Prós: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Contras: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
avaliação de
-
3,3
Prós: Not much was good
Contras: Horrible check in experience. Obviously not a company used to valuing hospitality.
avaliação de
-
5,3
Prós: The crew was nice and friendly.
Contras: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
avaliação de
-
4,6
Prós: very competitive price
Contras: More movies and better food
avaliação de
-
3,6
Contras: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
avaliação de
-
4,3
Contras: The boarding
avaliação de
-
2,0
Contras: It wasn’t mention about paying fee for a luggage
avaliação de
-
3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Prós: Nothing except that my seat reclined far enough.
Contras: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
avaliação de
-
5,6
Contras: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
avaliação de
-
6,3
Prós: The landing was great.
Contras: The food was poor quality. They could improve that. Not asking for anything special just decent
avaliação de
-
4,0
Contras: Everything could have been better!
avaliação de
-
6,3
Prós: The crew was nice on bord
Contras: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
avaliação de
-
2,6
Contras: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
avaliação de
-
5,0
Prós: crew did what they could with the limited resources they had
Contras: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
avaliação de
-
4,0
Prós: crew was nice
Contras: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.
avaliação de
-
0,0
Prós: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket
Contras: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation
avaliação de
-
0,0
Prós: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time
Contras: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again
avaliação de
-
5,3
Contras: Inadmisible that they charged for the one bag.
avaliação de
-
2,0
I got there and the tickets were there for me with the same flight
Prós: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight
avaliação de
Estado do voo
Mapa de rotas da Air Italy
Rotas de voos populares
Voo
Origem
Destino
Dom.
Seg.
Ter.
Qua.
Qui.
Sex.
Sáb.
D
S
T
Q
Q
S
S
604
Roma
FCO
Milão
MXP
1112
Roma
FCO
Olbia
OLB
901
Milão
MXP
Nova Iorque
JFK
615
Milão
MXP
Nápoles
NAP
1202
Milão
MXP
Olbia
OLB
9160
Milão
MXP
Bucareste
OTP
616
Nápoles
NAP
Milão
MXP
1113
Olbia
OLB
Roma
FCO
1207
Olbia
OLB
Milão
MXP
9159
Bucareste
OTP
Milão
MXP
902
Nova Iorque
JFK
Milão
MXP
605
Milão
MXP
Roma
FCO
969
Milão
MXP
Miami
MIA
970
Miami
MIA
Milão
MXP
884
Dakar
DSS
Milão
MXP
883
Milão
MXP
Dakar
DSS
944
Los Angeles
LAX
Milão
MXP
943
Milão
MXP
Los Angeles
LAX
923
Milão
MXP
Toronto
YYZ
924
Toronto
YYZ
Milão
MXP
937
Milão
MXP
São Francisco
SFO
938
São Francisco
SFO
Milão
MXP
804
Cairo
CAI
Milão
MXP
803
Milão
MXP
Cairo
CAI
658
Catânia
CTA
Milão
MXP
655
Milão
MXP
Catânia
CTA
124
Bolonha
BLQ
Olbia
OLB
123
Olbia
OLB
Bolonha
BLQ
105
Olbia
OLB
Verona
VRN
106
Verona
VRN
Olbia
OLB
626
Cagliari
CAG
Milão
MXP
625
Milão
MXP
Cagliari
CAG
143
Olbia
OLB
Turim
TRN
144
Turim
TRN
Olbia
OLB
843
Acra
ACC
Milão
MXP
843
Lagos
LOS
Acra
ACC
843
Milão
MXP
Lagos
LOS
663
Milão
MXP
Palermo
PMO
664
Palermo
PMO
Milão
MXP
675
Milão
MXP
Lamezia Terme
SUF
676
Lamezia Terme
SUF
Milão
MXP
Principais aeroportos em que a Air Italy opera
- Aeroporto de Milão-Malpensa (MXP)
- Aeroporto de Olbia Costa Smeralda (OLB)
- Aeroporto de Aeroporto Internacional de Roma (FCO)
- Aeroporto de Palermo Punta Raisi (PMO)
- Aeroporto de Catânia Fontanarossa (CTA)
- Aeroporto de Lamezia Terme S Eufemia (SUF)
- Aeroporto de Nápoles Capodichino Airport (NAP)
- Aeroporto de Milão-Linate (LIN)
- Aeroporto de Cagliari Elmas (CAG)
- Aeroporto de Cairo (CAI)
- Aeroporto de Nova Iorque John F. Kennedy (JFK)
- Aeroporto de Miami (MIA)
- Aeroporto de Acra Kotoka (ACC)
- Aeroporto de Lagos Murtala Muhammed (LOS)
- Aeroporto de Pearson de Toronto (YYZ)
Informações de contacto da Air Italy
- IG Código IATA
- +39 0789 52682 Liga
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