Avaliações de viajantes
Avaliação geral
8,0
Excelente
Baseado em 261 avaliações
Embarque
8,1
Comfort
8,2
Tripulação
8,5
Entretenimento
7,2
Comida
7,9
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Encontra voos baratos na Air Astana
Ida e volta
Económica
Informações sobre Air Astana
| Código IATA | KC |
|---|---|
| Rotas | 151 |
| Rota principal | Almaty to Nur-Sultan Nursultan Nazarbayev Intl |
| Aeroportos em que opera | 36 |
| Aeroporto principal | Almaty |
Avaliações recentes
Classificação
37
22
18
6
7
-
10,0
Prós: NA
Contras: NA
avaliação de
-
7,3
Cost effective flight back from Kazakhstan
Prós: New plane, comfortable, good food and attentive crew.
Contras: Airport in Kazakhstan is very basic - dead when you are stuck for 7 hours overnight.
avaliação de
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4,0
Prós: The trip was very short.
Contras: Providing a savory snack to the passengers
avaliação de
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9,3
Prós: Crew was very accommodating of my needs.
Contras: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.
avaliação de
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10,0
Prós: Seats and crew are the best
Contras: Flight time, also business class was almost empty, if I received an email I would have bet for upgrade
avaliação de
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9,6
Contras: more movie choices
avaliação de
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8,6
Contras: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.
avaliação de
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6,5
Prós: Crew was friendly, flight was relatively empty so comfortable.
Contras: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.
avaliação de
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2,0
One of the worst services i’ve ever experienced
Prós: The thing that i could come back home
Contras: The attendants missed me in every serving including meal and giving out documentation forms. No idea how to skip passengers within their sight...
avaliação de
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4,3
Prós: Boarding was very slow. Check in was also slow
avaliação de
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4,0
Prós: I liked the time and care that they took to help those that needed assistance.
Contras: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
avaliação de
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7,6
Prós: TV screens on every seat
Contras: Food
avaliação de
-
8,0
Contras: Food.
avaliação de
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8,4
Prós: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Contras: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
avaliação de
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9,6
Prós: Friendly staff, business class upgrade.
Contras: No priority boarding at the Lufthansa lounge.
avaliação de
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10,0
Prós: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
avaliação de
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7,0
Prós: The plane was clean and we arrived early.
Contras: Service of food and drinks was very disorderly.
avaliação de
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8,0
Prós: Excellent flight attendants and customer service
Contras: Informing travelers that flight was late.
avaliação de
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7,6
Prós: Good service
Contras: No individual entertainment system
avaliação de
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4,6
Contras: There was no personal entertainment system nor USB port for charging.
avaliação de
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8,0
Prós: Little snacks, USB ports, clean
Contras: Video and music are kinda out of date
avaliação de
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2,0
Contras: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
avaliação de
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5,0
6 hours late with no explanation
Prós: The plane was nice.
Contras: 6 hours late. No explanation. No apology from any Air Astana employee.
avaliação de
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10,0
Prós: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
avaliação de
-
9,0
Prós: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Contras: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
avaliação de
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9,6
Prós: The chairs were comfortable and the Chicken dish was delicious.
Contras: Boarding the plane was hectic and unorganized.
avaliação de
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7,6
Great flight but needs more creature comforts
Prós: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
avaliação de
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10,0
Contras: Delay from Almaty to Aktau about 1hr. Other perfact
avaliação de
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10,0
Crew
Prós: Service
avaliação de
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4,6
Flight attendants need to be more attentive
Prós: Price Travel kit
Contras: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
avaliação de
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6,6
Flight attendants need to be more attentive
Prós: Price Travel Kit Relatively new aircrafts
Contras: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
avaliação de
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2,0
Contras: Flight delay and can't feedback the problem
avaliação de
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8,8
Pilots did an amazing job
Prós: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Contras: Absolutely full place, slow boarding.
avaliação de
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7,6
Good pilots and crew.
Prós: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Contras: Don't like boarding by bus.
avaliação de
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6,0
getting better
Prós: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Contras: check in counters
avaliação de
-
10,0avaliação de
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8,6
Prós: Everything was fairly comfortable. Staff was friendly and attentive.
Contras: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
avaliação de
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8,6
Legroom
Prós: Thank you for having enough legroom for someone taller. Makes life much easier
Contras: Weather delays, however nothing anyone can do about that
avaliação de
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8,6
Prós: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
avaliação de
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8,8
Prós: Punctual, comfortable.
Contras: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
avaliação de
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8,8
Prós: Punctual, comfortable, good service on-board.
Contras: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
avaliação de
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7,6
Prós: Flight was on time. Good food.
Contras: Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
avaliação de
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4,3
Look at scat as an option next time
Prós: Crew was great
Contras: No legroom or entertainment
avaliação de
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3,6
Look at other more comfort options
Prós: Good legroom.
Contras: Boeing 757. 1 movie on overhead screen.no power to charge devices
avaliação de
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5,0
Terrible ground services
Prós: Crew
Contras: Lack of communication when flight was delayed. No communication at all.
avaliação de
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6,0
Contras: Turbukence...terrible..
avaliação de
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10,0
One of the best airlines I've been on
Prós: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Contras: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
avaliação de
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2,6
Discrimination services
Prós: Check in ok
Contras: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!
avaliação de
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10,0
Prós: It is very nice
avaliação de
-
10,0
Prós: It was a short flight so not much to say. Crew was attentive to passengers and polite.
avaliação de
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4,3
Contras: The flight was nearly 5 hours delayed with no explanation why or compensation.
avaliação de
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10,0
nice short flight
Prós: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
avaliação de
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8,0
nice flight
Prós: Hot towel, candy, nice flight attendants.
avaliação de
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9,0
Prós: The flight was on time, the plane was new, the crew was polite.
Contras: Nothing really.
avaliação de
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3,6
Contras: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
avaliação de
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7,6
Prós: Decent food. Direct flight. Good plane.
avaliação de
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9,6
Prós: Empty plane.
Contras: Ran out of Sauerbraten.
avaliação de
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9,6
Prós: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Contras: The selection of movies seemed on the whole dated.
avaliação de
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6,3
A 50/50 experience
Prós: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Contras: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
avaliação de
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7,0
Safe and efficient
Prós: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Contras: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
avaliação de
Estado do voo
Mapa de rotas da Air Astana
Principais aeroportos em que a Air Astana opera
- Aeroporto de Almaty (ALA)
- Aeroporto de Shimkent (CIT)
- Aeroporto de Atyrau (GUW)
- Aeroporto de Aktau (SCO)
- Aeroporto de Aktobe (AKX)
- Aeroporto de Semipalatinsk (PLX)
- Aeroporto de Oral Uralsk (URA)
- Aeroporto de Kzyl-Orda (KZO)
- Aeroporto de Kostanay (KSN)
- Aeroporto de Ust-Kamenogorsk (UKK)
- Aeroporto de Karaganda (KGF)
- Aeroporto de Pavlodar (PWQ)
- Aeroporto de Aeroporto Internacional de Tashkent (TAS)
- Aeroporto de Moscovo Domodedovo (DME)
- Aeroporto de Frankfurt (FRA)
Informações de contacto da Air Astana
- KC Código IATA
- + 7 727 244 44 77 Liga
- airastana.com Visita
Dados sobre o estado do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirma sempre a informação indicada aqui com a companhia aérea.