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Generally the room was clean and facilities good .. The matress which you could control was also good . I was dissapointed that their was no room in the Hilton car park so I had to use the car park up the road . This would have been fine but I was told it would only cost £5 to park here and the hotel would validate my ticket ..when i tried to exit the car park however I was to be charged £18 and had to speak to car park manager to sort it out . It was also made difficult to know how to connect to the free wifi , which took a couple of calls to reception to sort out , however it was .
great room and good staff.
The warmth and friendliness of all staff from the moment we arrived to check in.
Rooms were warm and clean, staff were very friendly. No Smoking Rooms!
It was ideally close to the city centre but you would think that you were further out as there was no noise outside Couldnt fault the hotel
V ery clean and most comfortable beds . Staff very helpful.
Handy near rail station and city cente
Check in staff and breakfast staff were very helpful. Pigeons nesting so I got very little sleep.The room was quite small and could do with a little revamp.
Staff very friendly Noise from ball room and other guests
staff very friendly and helpful in all areas.Location great for shops, sightseeing etc Ifound nothing I would have improved on.
As always the staff made us feel very welcome ,the room was clean and comfortable and breakfast the next day was excellent .
Location was ideal for access to shops, night life, railway station, buses etc. Room was very comfortable. Breakfast was excellent, good choice,dishes were constantly being replenished, restaurant staff very attentive Room was a bit on the cold side,although the hotel in general was warm. It was an extremely cold night, and we were chilled when we came in, so normally it wouldn't have been so noticeable.The facility to adjust the heating in the room would have been welcome.To be fair, we didn't contact Reception about it, so they may have been able to boost the heating. Bathroom was also a bit on the cold side.
location in the city centre. Internet connection in the rooms the view from my window onto the wall of the other building
Good size of room althought he TV was a bit far away and the breakfast was good. The location was excellent Lift was very slow and the stairs were steep
Helpfull and friendly staff, excellent location
A localização é óptima. O apartamento é amplo, muito limpo e confortável. O pequemo almoço é fraco.
O que eu mais gostei foi ter kitchnet pois podia fazer refeições e as camas e o tamanho do quarto era optimo. Esqueçeram-se 2 dias de refill o leite e a manteiga para o pequeno almoço.
Do conforto do apartamento que acomodou 05 pessoas, além da cozinha bem montada e uma excelente sala de jantar. N/A
The check-in was swift and helpful, the room spacious, weel equipped and comfortable and supper was served by very friendly staff in the restaurant. My fist stay at the DoubleTree and one I shall be repeating. Parking seemed difficult but it was dark and heavy rain so perhaps parking signage could be improved?
The room was clean and comfortable, staff friendly and helpful. Lovely meal in the dining room. The best yet of the many hotels we have stayed in, here in Aberdeen.
got the standard double room and wasnt impressed, so upgraded to platinum, which was absoultly brilliant, a little pricey though
The hotel was close to the city centre and near to local entertainment.It was clkean and the staff were friendly. The corridors had a oduor of cigarette smoke which included the stair well near the entrance door.
Tha spa facilities were excellent. Staff very helpfull when we had a problem with noise from an adjoining room The breakfast buffet could have been warmer. Myself and my wife found it to be a bit on the cold side. Having said that the selection of food was very goos.
Good service and meals. Great location with free parking Could do with some refurbishment, especially the bathroom. Only one lift which did not feel very safe.
It was convient for shopping I liked the pool and spa it was close to all the entertainment and restaurants at the beech. The pillows were far to soft I had to put towels under them
using the swimming pool and steam room, the buffet breakfast had a good choices to meet all needs
Excellent room with sea views, friendly, helpful staff and a great breakfast.
Stayed in this hotel previously (Patio) many times. None
disappointed at breakfast, others seemed to get a choice of coffees whereas we were just given a jug a nd a pot of tea which by the way were stone cold
I did like very much the interior design differing from the other Radissons that I visited - much more colorful and cosy. The restaurant served very well prepared food and the gym was well equipped. I have noticed that my room was not cleaned properly (the carpet was not hoovered on he daily basis and the bathroom was also not cleaned as it should have been). There was a problem with the organization of the room service stuff - when I ordered a meal to be brought to my room I had to call back a couple of times and I still did not received whatI wanted because of the member of the stuff who did not come that evening to his job and who was responsible for the cooking after the opening hours of the restaurant.
Handy location and cheap and chearfull. Off duty bar staff drinking in bar with guests wearing uniforms.
Brilliant service from beginning to end. Asked to check in early and we were offered a cup of tea while we waited (sounds small but made a good impression). Really lovely staff who pay attemtion to detail. None
Staff 1st class. Made to feel very welcome. Very Friendly. Comfort Cleanliness N.A.
Very friendly staff, super clean, nice facilities, good price, but... The bed was actually two single beds pushed together with king-sized linens over them. I'd rather just have one small bed than to have the hard edges of two separate beds right down the middle.
Central position. Clean and friendly.
Staff were really pleasant and helpful, particularly appreciated that room service costs were not ridiculous. The food was lovely and brought quickly Bacon and Sausages at breakfast were horrible! Sorry but they were.
Booking was easy, quality of food and room/services were also good, overall an enjoyable stay. Some trouble paying. This was a gift from my daughter and when she called to pay the outstanding balance she was emailed with a third party payment form and emailed it back but when we checked out we were told that the email and form had not yet been looked at and I was told that it would probably just be taken off her card that she used to pay the deposit with. We are quite concerned that she will be charged twice.
City centre for business access and very comfortable suite to return to. no
We loved the standard of the accomodation eg the luxury of having a suite with all facilities but with the bonus of having a breakfast included as well as a complimentary drink on the first day and free beverages and snacks during your stay. Superb Nothing it was excellent.
The Staff were Excellent. The rooms were clean and well decorated. Breakfast was excellent, and the lounge area with free Tea and coffee was a lovely touch. Overall i do not have an complaints.
The accomadation was wonderfull fully fitted kitchen was great it was home from home breakfast was great staff were very nice and helpfull ther was a small play area for kids private parking cctv cameras could not ask for more internet in room was great sat tv sport chanel for husband no
Iwas most impressed with the spacious suite we were allocated,we were in 401 on the ground floor,which was not only superbly equipped itwas most relaxing as we heard almost no noise from fellow guests,despite the suites being fully booked.All of the staff were friendly and most helpful,nothing was too much trouble.The buffet continental breakfast exceeded all expectations with a great choice to suit all tastes and plenty of staff providing pots of tea and coffee and fresh toast. definately a must to stay at if you visit aberdeen, amazing value for money!
only 5 min walk to the innercity main streets, clean and nice rooms,
Very nice location, excellent rooms Suite 201 maintenance issues: hall radiator valve broken = noise throuout the night, loose sink tap handles, only one set of towels initially despite booking 2 people, networking issues resulting in no internet access
The Skene House - Whitehall Hotel is a managed appartment facility which is well suited for longer stays, giving you all the facilities and privacy of your own appartment, together with good service. And the inclusive breakfast is very nice.
Incredible stay, the staff are extremely helpful and friendly. The only problem we had was when we first arrived, there was no hot water, with in minutes, there was three staff at the door with in minutes
There wasn't anything not to like. The staff were excellent; friendly, courteous, helpful and informative. The suite was marvelous. I was there only overnight, but wished I could have stayed longer.
Staff is very friendly and helpfull. Rooms are spacious and clean. The hotel itself is beautiful and has a very nice bar/lounge area. Too bad there is no transport between the hotel and the City Centre.
Hotel is tired and requiring re-furbishment
It would have been nice to have a coke and ice machine on the premises. Since there was not, I had to go to the pub to get a coke for my room. That cost 3.50 pounds!!!! Way too much!!!
Very comfortable, good sized room, leisure facilities good.
Setting and character of the older mansion part of the hotel are nice. The decor and room fittings are now rather tired and in need of refurb, as are the bathrooms. It did not live up to it's percieved standard.
Enjoyed the use of the Spa Facilites, also had a massage which was very nice. Evening Meal in Bar very nice although service a wee bit slow. 12pm check out time is good Bathroom needs a bit of updating, Bar was busy in the eveing, more than one person required to serve
The staff, food and facilities were excellent.
The restaurant meal was excellent. There was a great deal of potpourri used to attempt to cover a musty, damp smell. But, of course, it is a castle, so this may be a normal condition.
the spa since change of management quality of hotel is much less tha it used to be which is a shame.
Not very convenient for travellers without own car
The quality of the service and the room.
Good location for business in Aberdeen......stayed here before and will stay again. They were having a total refurb of the restaurant and reception which made getting to my room difficult and the planning was not good. I would also have appreciated to have been told this prior to my arrival....the place looked in chaos !
Swimming pool and leisure facilities Bedroom did not have play station, no internet when change room, bathroom nothing special, just basic facilities, not as advertised, hotel needs decorated throughout, lobby very poor which is the point of entry
Excellent bar meal and very good service Rather noisy with refurbishment
Facilities, ie: swimming pool, gym The family room that we occupied was too small, no enough space for us to move. No aircon, room was too warm, the decoration of the room was dated and most of all the sofa bed that they provided was not comfy.
Food and service were better than expected. Good value for money, excellent position in quiet location.
Good value for money staff very helpful and pleasant None
Meal was good in resturaunt One of the two computers in the business centre wasn't working. The printers were not connected. Neither I nor the staff could get the wifi connection in the lobby to work. The pool was not open on all dates.
Hotel is very well run and staff were very helpful. There weren't really any
Easy Parking, good location Drinks in bar a bit expensive
Meal was lovely and breakfast Drinks a bit expensive .
The restaurant was wonderful...... I did not like that the staff thought it was okay to put a bill through to the room without signing for it. Consistantly this was an issue.
Decor, facilities, dining, rooms excellent very modern and up-to the minute, very, very clean. Breakfast was extra at £12.50 quite expensive, dining was very very good but again quite pricey.
Great looking hotel from the outside, very friendly staff at check in, loved the vibe and decor, cracking room and a fantastic restaurant. All set within a very trendy, Scottish inspired hotel. Nothing, genuinely everything was fantastic
The breakfast was terrible for a scottish breakfast
good food,good staff,lovely rooms, although the foyer fire needs topping up more frequently foyer layout when front doors open it gets very cold even with the fire on they could do with turnstile type doors to keep the heat in
Lovely decor, whole place squeaky clean
Comfort of room Too dark in room, not enough lighting, could not control room temperature
The staff were very welcoming and helpful, everything felt new and clean but it is very dark in the rooms. There is a small carpark at the front of the hotel so we parked on the busy street. We were told that there was additional parking at the back of the hotel and how to get there but when we drove round there were no spaces left for us. Not enough parking spaces and we ended up going out for drinks as we could not get served at the bar, it was realy busy, I'm not sure whether there was a party going on or whether it is always that busy.
We liked the quirky decoration, the toiletries and the shower The room was rather small, as was the TV. No view. The cooked breakfast was disappointing, too - the bacon undercooked and flabby!
Beautifullly decorated hotel with luxury rooms. We enjoyed the use of the Spa while there to relax.
Every staff member we met was inpeccable, very friendly and genuine. From ringing to get directions to car parking, the check in, shown our room personally, asistance with taxi, breakfast room staff were warm and helpful, and the check out couldnt have been easier I have no bad points
Excellent - warm/inviting well appointed accommodation. Staff only too willing to oblige and help - Would definately recomend to others.. No - Appartment was first class
We found our stay extremely pleasant and comfortable. the atmosphere was very relaxed and friendly. The rooms were exceptionally clean and airy and very spacious. The whole experience was excellent and my only disappointment was that we could only stay for one night. however we wouls certainly book again the next time we are in Aberdeen.
Secure Parking, City Centre location, excellent value compared to similar standard hotels. Luxury continental breakfast.
Very clean and tidy, very friendly staff. Met and slightly above expectation. The double bed was a small double 4'6" - ok but used to king-size at home and in other accommodation.
Very enjoyable, location is excellent for night out in Aberdeen. The fact that it is a suite gives you much more than just a bedroom. Was very reasonable price but that was on a special offer No bar as such, just a small bit in reception.
All the staff were Friendly, helpful and welcoming.The standard of all services was high
Very friendly staff with an eye for detail, offering exceptional service. The apartment was just off Union Street, ideal for walking around the city and offered great free, secure parking. The apartment was of an excellent standard and had everything you would need. The continental breakfast was very good and offered a reasonable selection of quality produce. The coffee was very good also. The price paid was exceptional value. I am in the accommodation business also and have a critical eye for detail. I was very pleased with the Skene House, particularly the housekeeping and cleanliness, and have taken away a few ideas of what these guys do so well to implement into my own business. If I am in Aberdeen again I will stay here.
Nice cosy room, great tv and dvd player facilities and a lovely free drink on arrival! My boyfriend did not enjoy his cooked breakfast!
Staff very friendly and helpful. Continental breakast (included in the price) was excellent - everything was of a high quality, fresh and there was plenty to choose from. The showerhead didn't sit properly in the holder - needs to be replaced. The cold water tap in the sink needed a new washer. We were situated on the top floor, so there were quite a few stairs to climb, which wasn't really a problem for my husband and I as we are in our late forties. However, my parents who stayed in the suite next door, did find it a bit of a struggle. Therefore, when booking, bear this in mind and ask for ground/first floor as there aren't any lifts.
Very comfortable clean room with all facitites required in the room. Also parking and breakfast included. Nothing
Staff lovely and friendly, room perfect, overall great stay would use again.
Room service was shocking, got the order wrong 3 times eventualy got food an hour an a half after ordering and it still was differet than the menu.
excellent hotel, staff friendly, very clean hotel, foodexcellent - very good location to city centre not applicable
Location and value for money
The staff were friendly and helpful The cooked breakfast was good but it was a small portion
Noise of ventilation fan in room kept awake most of the night, no choice as hotel full, however promissed upgrade next visit, very helpful staff
Near family member Noisy party under our room, had to be moved to another room very late @ night, also very poor parking @ hotel, nearby ncp very expensive,drinks in hotel very ,very expensive.
Comfortable surroundings; Friendly staff; good food; good service.
The staff were very pleasant and helpful. The location was very good.
very obviously a well run hotel. All of the areas were well maintained and decorated and the room was very comfortable and exceptionally clean. Excellent breakfast. Ample car parking and near to bus stop for 5 miunute trip to city centre. nothing.
good food and good staff, pleasure to stay in, in a good location for the hospital
Location was great. Wish we had time to have dinner in the hotel restaurant. Breakfasts were lush.
Nice room, excellent staff and service - general ambience of hotel very good - parking ample, nice class of people in the bar and restaurant, high end Scottish hospitality and comfort None
Friendly and efficient staff. Lovely room. None whatsoever.
Good to see that its high standards are being maintained
Small ,pleasant and comfortable with a close location to family and city. Have always thought they could do with a lift
Very cosy, warm, nicely decorated room. Without exception, every member of staff was cheery and helpful. It seemed like they were happy to be there. Breakfast was excellent.
The friendly staff who would go to any length to help you enjoy your break. This was particularly noticeable as we were there on the weekend of heavy snow. Nothing.
Comfortable bed, excellent breakfast and good lunch, friendly staff who sent coffee to room and helped to make internet work.