Hotel is tired and requiring re-furbishment
Enjoyed the use of the Spa Facilites, also had a massage which was very nice. Evening Meal in Bar very nice although service a wee bit slow. 12pm check out time is good Bathroom needs a bit of updating, Bar was busy in the eveing, more than one person required to serve
The staff, food and facilities were excellent.
Staff is very friendly and helpfull. Rooms are spacious and clean. The hotel itself is beautiful and has a very nice bar/lounge area. Too bad there is no transport between the hotel and the City Centre.
Very comfortable, good sized room, leisure facilities good.
Not very convenient for travellers without own car
Setting and character of the older mansion part of the hotel are nice. The decor and room fittings are now rather tired and in need of refurb, as are the bathrooms. It did not live up to it's percieved standard.
The restaurant meal was excellent. There was a great deal of potpourri used to attempt to cover a musty, damp smell. But, of course, it is a castle, so this may be a normal condition.
the spa since change of management quality of hotel is much less tha it used to be which is a shame.
It would have been nice to have a coke and ice machine on the premises. Since there was not, I had to go to the pub to get a coke for my room. That cost 3.50 pounds!!!! Way too much!!!
Easy Parking, good location Drinks in bar a bit expensive
Excellent bar meal and very good service Rather noisy with refurbishment
Good value for money staff very helpful and pleasant None
Meal was lovely and breakfast Drinks a bit expensive .
Meal was good in resturaunt One of the two computers in the business centre wasn't working. The printers were not connected. Neither I nor the staff could get the wifi connection in the lobby to work. The pool was not open on all dates.
Food and service were better than expected. Good value for money, excellent position in quiet location.
The quality of the service and the room.
Swimming pool and leisure facilities Bedroom did not have play station, no internet when change room, bathroom nothing special, just basic facilities, not as advertised, hotel needs decorated throughout, lobby very poor which is the point of entry
Facilities, ie: swimming pool, gym The family room that we occupied was too small, no enough space for us to move. No aircon, room was too warm, the decoration of the room was dated and most of all the sofa bed that they provided was not comfy.
Hotel is very well run and staff were very helpful. There weren't really any
Good location for business in Aberdeen......stayed here before and will stay again. They were having a total refurb of the restaurant and reception which made getting to my room difficult and the planning was not good. I would also have appreciated to have been told this prior to my arrival....the place looked in chaos !
Comfort of room Too dark in room, not enough lighting, could not control room temperature
Beautifullly decorated hotel with luxury rooms. We enjoyed the use of the Spa while there to relax.
good food,good staff,lovely rooms, although the foyer fire needs topping up more frequently foyer layout when front doors open it gets very cold even with the fire on they could do with turnstile type doors to keep the heat in
Great looking hotel from the outside, very friendly staff at check in, loved the vibe and decor, cracking room and a fantastic restaurant. All set within a very trendy, Scottish inspired hotel. Nothing, genuinely everything was fantastic
Lovely decor, whole place squeaky clean
The breakfast was terrible for a scottish breakfast
The restaurant was wonderful...... I did not like that the staff thought it was okay to put a bill through to the room without signing for it. Consistantly this was an issue.
Decor, facilities, dining, rooms excellent very modern and up-to the minute, very, very clean. Breakfast was extra at £12.50 quite expensive, dining was very very good but again quite pricey.
The staff were very welcoming and helpful, everything felt new and clean but it is very dark in the rooms. There is a small carpark at the front of the hotel so we parked on the busy street. We were told that there was additional parking at the back of the hotel and how to get there but when we drove round there were no spaces left for us. Not enough parking spaces and we ended up going out for drinks as we could not get served at the bar, it was realy busy, I'm not sure whether there was a party going on or whether it is always that busy.
We liked the quirky decoration, the toiletries and the shower The room was rather small, as was the TV. No view. The cooked breakfast was disappointing, too - the bacon undercooked and flabby!
Friendly, comfortable and for location and what we were there for couldn't be more ideally situated. Other than the bathplug was broken and couldn't empty the bath we both enjoyed our very short break.
space and cleanliness breakfast served too late therefore it should not be included in price
Convenience/location to Business Calls
it was next door to the concert venue,lovely hotel,clean frindly staff
Excellent breakfast, clean, comfortable room. Well situated for visiting students at university. Excellent deal booked on line.Happy to come back
Staff were generally good and ease of access to AECC Oppressively warm
the breakfast was amazing - so much choice. the staff were very helpful and attentive apart from the reception/restaurant and bar, the hotel was so dated and in need of alot of updating. it is well over priced (i had a week in a 4* hotel in madrid in the city centre for less than the price i paid here). the rooms were too warm and when you opened the window all you could hear was the extract fans from the kitchens. overall, a bad hotel
Hospitality of staff
Closeness to the Exhibition Centre Small very busy bar area.
Friendly staff, efficient reception, the room was spacious, clean and very quiet. Parking outside the hotel was convenient.
got the standard double room and wasnt impressed, so upgraded to platinum, which was absoultly brilliant, a little pricey though
It was convient for shopping I liked the pool and spa it was close to all the entertainment and restaurants at the beech. The pillows were far to soft I had to put towels under them
Excellent room with sea views, friendly, helpful staff and a great breakfast.
Good service and meals. Great location with free parking Could do with some refurbishment, especially the bathroom. Only one lift which did not feel very safe.
The check-in was swift and helpful, the room spacious, weel equipped and comfortable and supper was served by very friendly staff in the restaurant. My fist stay at the DoubleTree and one I shall be repeating. Parking seemed difficult but it was dark and heavy rain so perhaps parking signage could be improved?
Tha spa facilities were excellent. Staff very helpfull when we had a problem with noise from an adjoining room The breakfast buffet could have been warmer. Myself and my wife found it to be a bit on the cold side. Having said that the selection of food was very goos.
using the swimming pool and steam room, the buffet breakfast had a good choices to meet all needs
Stayed in this hotel previously (Patio) many times. None
The room was clean and comfortable, staff friendly and helpful. Lovely meal in the dining room. The best yet of the many hotels we have stayed in, here in Aberdeen.
The hotel was close to the city centre and near to local entertainment.It was clkean and the staff were friendly. The corridors had a oduor of cigarette smoke which included the stair well near the entrance door.
Leaving Still no bill as "system down". Black mouldy bathroom ceiling with cracked sink. Chair with "salty" watermark half way accross it. Woken in night by false fire alarm etc, all this with no breakfast for £117 is beyond belief.
Convenience of hotel as it is close to local amenities
I chose the Britannia mainly because a lot of the hotels in central Aberdeen were not available on my chosen dates and the price was within my travel budget. The hotel was basic but suited my needs for the two nights I was there. The staff were helpful and friendly and I also liked the fact that the hotel was in close proximity to the airport and offered a free airport transfer.
The bathroom was in such a disgusting condition that I made two compalints, but even after it was (by the duty manager!) it was not much better by check out day. Therefore I want to know the contact for a formal complaint.
pool and gyn facilities overall staff not very helpful and lack lustre in the hepl dept
Leisure Facilities Room service was crap and they tried to charge us more for our 2 nights stay than what was advertised on the internet.
Generally everything was pretty nice The room was far too warm. This seems common in Aberdeen hotels. The bedsheets included a very itchy wooly blanket
cooked breakfast terrible
comfortable, well heated and good sized room, power shower the surprise credit card surcharge, the general decaying atmosphere in public areas, the hair stuck on the pop up sink plug, the urgent need to repaint the bathroom ceiling, uneaten room service food abandoned in corners of the hotel for at least two days, the unhelpful management philopsophy of "it's company policy" with staff intimidated by "we've had a head office memo about it" when you aren't happy.
Comfortable surroundings; Friendly staff; good food; good service.
The staff were very pleasant and helpful. The location was very good.
The staff were friendly and helpful The cooked breakfast was good but it was a small portion
Room service was shocking, got the order wrong 3 times eventualy got food an hour an a half after ordering and it still was differet than the menu.
Noise of ventilation fan in room kept awake most of the night, no choice as hotel full, however promissed upgrade next visit, very helpful staff
Staff lovely and friendly, room perfect, overall great stay would use again.
Very comfortable clean room with all facitites required in the room. Also parking and breakfast included. Nothing
excellent hotel, staff friendly, very clean hotel, foodexcellent - very good location to city centre not applicable
Location and value for money
Near family member Noisy party under our room, had to be moved to another room very late @ night, also very poor parking @ hotel, nearby ncp very expensive,drinks in hotel very ,very expensive.
Incredible stay, the staff are extremely helpful and friendly. The only problem we had was when we first arrived, there was no hot water, with in minutes, there was three staff at the door with in minutes
The Staff were Excellent. The rooms were clean and well decorated. Breakfast was excellent, and the lounge area with free Tea and coffee was a lovely touch. Overall i do not have an complaints.
The Skene House - Whitehall Hotel is a managed appartment facility which is well suited for longer stays, giving you all the facilities and privacy of your own appartment, together with good service. And the inclusive breakfast is very nice.
only 5 min walk to the innercity main streets, clean and nice rooms,
The accomadation was wonderfull fully fitted kitchen was great it was home from home breakfast was great staff were very nice and helpfull ther was a small play area for kids private parking cctv cameras could not ask for more internet in room was great sat tv sport chanel for husband no
There wasn't anything not to like. The staff were excellent; friendly, courteous, helpful and informative. The suite was marvelous. I was there only overnight, but wished I could have stayed longer.
We loved the standard of the accomodation eg the luxury of having a suite with all facilities but with the bonus of having a breakfast included as well as a complimentary drink on the first day and free beverages and snacks during your stay. Superb Nothing it was excellent.
Very nice location, excellent rooms Suite 201 maintenance issues: hall radiator valve broken = noise throuout the night, loose sink tap handles, only one set of towels initially despite booking 2 people, networking issues resulting in no internet access
Iwas most impressed with the spacious suite we were allocated,we were in 401 on the ground floor,which was not only superbly equipped itwas most relaxing as we heard almost no noise from fellow guests,despite the suites being fully booked.All of the staff were friendly and most helpful,nothing was too much trouble.The buffet continental breakfast exceeded all expectations with a great choice to suit all tastes and plenty of staff providing pots of tea and coffee and fresh toast. definately a must to stay at if you visit aberdeen, amazing value for money!
City centre for business access and very comfortable suite to return to. no
Do conforto do apartamento que acomodou 05 pessoas, além da cozinha bem montada e uma excelente sala de jantar. N/A
A localização é óptima. O apartamento é amplo, muito limpo e confortável. O pequemo almoço é fraco.
O que eu mais gostei foi ter kitchnet pois podia fazer refeições e as camas e o tamanho do quarto era optimo. Esqueçeram-se 2 dias de refill o leite e a manteiga para o pequeno almoço.
the room was lovely, great size and lovely ensuite. The staff were helpful. There was a wedding on so service was stretched and bar was extremely busy - other guests forgotten about due to wedding.
Very welcoming Reception area. Rooms modern, clean & tidy. Bar/Restaurant area were also very welcoming and offered a cosy feel. None
dinner was very good
Helpfullness of staff, and closeness to Aberdeen. The food from the two sources were excellent. Lack of a swimming pool
Very new, well thought out hotel. Room was very comfortable, and the bathroom was state of the art. Decor was first class, and the service was very friendly and helpful. Menu was comprehensive, and prices were reasonable. Meals were well cooked and tasty. Particulrly liked the English breakfast. I recommend this hotel very highly. None.
the hotel had easy access, was pet friendly, and the staff were very polite, helpful and efficient. the decor appeared dated
Good breakfast. Friendly staff. Ice machine on floor near lift. Miles from Aberdeen centre 10 miles. A lot more than advertised. had to pay for wi-fi and had to use all time paid for all at once. Could not use say 15 minutes and then go back to use the rest.
Friendly and attentive staff, nothing was too much trouble. Room and service good
Reception staff were first class
The friendly atmosphere and welcoming reception staff. Well decorated clean rooms and excellent meals No
localizacao colocar elevador. Cama fica inclinada por causa o chao antigo.
Gostei da localização em relação á proximidade dos terminais de autocarro,de comboio e do porto;também muito bem localizado para conhecer a cidade. Avisar que não tem elevador,quando é feita a marcação.
Relaxed atmosphere, ease of check-in/-out Noise level in street outside
Nice, modern but cosy hotel. The staff were very helpful. There is no on-site car parking but a well priced secure car park is not far away. We found our room to be very noisy. The street has a few bars which go on to the early hours and all the revellers seem to pass the hotel on their way home.
Friendly staff. a hotel with a homely atmosphere!
Room very clean and stylish. Staff very friendly and helpful. The girl who served our breakfast was extremely pleasant. None - though my partner found the bed a little uncomfortable. Was surprised there was no information folder in the room though that wasn't a detriment to me, I imagine some might be unhappy with that.
An excellent hotel with friendly and attentive staff. No bad points apart from no parking but overnight car park was a short walk away.
Stylish design. Central position. Friendly staff. Corridor noise went straight into room.
The hotel was very well presented and very clean. The decor and facilities were nice and all the staff were friendly and helpful without being too attentive. I would not hesitate to stay here again for business or pleasure.
I loved the simply design, staff very friendly and relaxed, rooms very clean, very good value, breakfast fantastic and nicely presented! liked the open kitchen as well and look forward to a meal in the restaurant in the near future.
The decor and general ambience was of a very high standard and all the staff were very friendly and helpful. No car parking on site but a very reasonably priced long stay car park 2 minutes away
Excelente localização, ao lado do Centro de Convenções. As acomodações são muito confortáveis, limpas e silenciosas. Os funcionários são educados e prestativos. A variedade de itens no café da manhã é limitada. Não há internet grátis.
A equipe foi muito atenciosa e amigável. Hotel era muito bom.
a localizacao central
Boa localização Tão logo fiz o checking, o hotel fez a cobrança de toda a estadia de 05 noites no meu cartão. Na saída tentei recuperar o crédito e pagar em cash. O hotel não aceitou. Independente de qualquer avaliação positiva, essa falha é grotesca e compromete totalmente o hotel. Não acho que tenha sido honesta a cobrança antecipada.