Contras: Pool was dirty & was not clean I was not able to use & that is one of my main requirement for my stay there !
Prós: The service, which reminds me of the glamour of a lost era.
Contras: Breakfast buffet was very pricey and it didn't meet my expectations. I was a total rip off.
It was good enough for the purpose of my stay, good location,the room is comfortable and fairly clean, nice bedding. Love the jelwery store (PM lady working there is fantastic!) and the coffe shop.Some of the employees look down at you if you look like a backpacker (as I did) which I found to be so stupid. Chiapas is like Mother Nature's Paradise and you need to be comfortable, especially if you are driving around from great lakes to fantastic waterfalls to the jungle, etc. Some of the employees need to improve their customer service skills.
Prós: Sunday brunch was fabolous and priced right, location is good, and most of the employees are nice.
Contras: Asked for botlle of water and never got it, the lights in the bathroom didn't work, very difficult time trying to print boarding pass, front desk lady needs better customer service skills.