Good location. Very good room and services. Good breakfast. Very good value for its price. No parking nearby during the day. May park nearby during the night.
in the city and clean Staff not to friendy to English speaking tourists... Very nice to Spanish travlers though. A smile was not possible and it was a chore to speak with us. We liked it inspite of the staff and the rock hard bed (ouch).
In all its a perfect choice,comfort,location,friendly and clean.
I thought the standard of the breakfast and the whole breakfast arrangement was inadequate, Vacuum flasks for drinks are inadequate these days ! And the food in troughs looked very unappertising. There should be proper drinks dispensing machines producing hot liquids and the cups and sauces (for example) should be by the drinks. The breakfast arrangements let down the high standard of the ho
cleanness and short to beach closed terasse at five, too early
Silence at the rooms but still central in town. Good breakfast. The beaches. The town and castle.
It's proximity to the center of Tossa & beach made it a great choice. Staff were very helpful & polite - accommodated our late check out and had no problem holding our luggage.
Location is excellent. Good sized rooms and very clean. Very impressed with bathroom facilities which had comb, shaving/sewing kits, shampoo and soap. Superb choice of breakfast. Rooftop jacuzzi was warm and hygenic. Needed to arrange return transfer to airport. Reception at time could have been more helpful.
Friendly helpful staff,Great food and entertainment- especially Piano Bar pianist Luis Rocha.
The food was excellent & the service. No
Relaxing,clean and comfortable. Ease of access to town and adjacent Bus Station. The effort put into the entertainment of kids by the staff.
Quite good hotel, the pool area in particular was very nice. Nothing in particular I did not like, however, the beach is not 500 m from the hotel as advertised.
the staff very freindly nice clean hotel and the food was good plenty of choice deffinetly go again
pool towels should be for free instead of charging 1 euro per towel/change.
Meals, entertainment, pool and amenities. Unfortunately not close to beach.
Food, facilities and friendliness. Went out of season so it (the Hotel and area in general) was far more relaxed. If you are the type of traveller who prefers the summer then you probably don't mind the a crowd. For us, having the indoor pool to ourselves at 2:00pm was lovely. You need trousers to dine at lunch, no shorts (even 3 quarter length smart ones and no vests (men), I didn't find out this info before I got there. I didn't mind, I just didn't know.
Great pool. Caters to family. Closer to the beach would be nice
It has a good location, for a beach holiday and Tossa is not too comercialised
perfect location and great service
Tossa del Mar is a good holiday destination with mix of beautiful old town, beach and nice scenery. The hotel has a good location next to the beach with good view of the old town. We visited in peak season (mid August) and the room rates of GBP200 per night for a family room were not good value. We had just stayed at a 5 star hotel in Barcelona, which was much better quality, but cheaper. But if you can get a reasonable price this is a decent hotel for a beack holiday.
The location was excellent. The breakfast was very good. Cost of parking was too high - 12Euros per day. Also the cost of using the safe was too high at 9Euros. It should be free!!
outlook, breakfast, location
Great location. No pool or beach towels Receptionist not the most affable. No aircon in gym. Pricey cf Hilton in Barcelona.
Very nice hotel for a holiday break. The location was excellent, right next to the beach and a short walk to the center of the town. Our room was nice and quiet. The breakfast was good and although we didn't eat other meals at the hotel the restaurant staff seemed to be doing a good job. Price was quite expensive, but it was peak season. Reception staff was not very helpful or friendly. We booked a double room, but the room actually had 2 separate beds (twin room). We were told they only have this kind of beds. There was a safe box in the room, but they would have charged extra for "activating" it (20 some Euros for 3 nights). This felt like a rip off for a 4 star hotel! Certainly we couldn't understand it in any other way. Also the charge for internet use (wifi) was ridiculously high.
The location was the best point, being right next to the beach was a bonus. Spa package was a let down, would not choose this again or recommend it.
Spar facilities Additional costs for breakfast and parking - felt the price should have covered this
location, staff, view, breakfast. the hot tub was anything but hot. Lets call it barely warm...felt more like a small swimming pool with bubbles than a hot tub.
The location to the beach, very friendly staff, excellent food and facilities
Gostei imenso da simpatia dos funcionários e também de todo o serviço de restaurante e bares. Ideal para casais com filhos pequenos, piscinas muito grandes e bonitas. Deveriam melhorar o serviço de intternet
de ter tudo a volta de usurfruir da cidade sem ter a confusao turistica e de estar num appart.. com as vantagems d um hotel
O que gostei mais foi a piscina é enorme e todos os dias é limpa. O ginásio deveria ter mais máquinas a funcionar visto que se pelo menos tinha 10 máquinas apenas funcionavam 3 e para um hotel de 4 estrelas isso é mau. Poderia ter também um spa, aí ficaria excelente para o hotel.
É um hotel simpático com boas condições e embora não seja em frente ao mar, o percurso até a praia de Fenals faz-se em 10 min.
as piscinas do hotel são espectaculares, os quartos são optimos e a animação é muito boa. A limpeza dos quartos por vezes não é muito boa.
Instalações e comodidade Horários para check-in e check-out muito apertados
pequeno almoço que sejam claros. Reservei o hotel porque no site parece:a) estar muitoperto da linha de praia e não no meio de prédios como está realmente; b) porque teria pisicina quando afinal a piscina é noutro hotel; c) porque teria garagem quando o parking é exterior e nem pertence ao hotel e, por isso é caro.
the rooms were very clean and the bathroom was more than sufficient reception seemed very busy, therefore took time to book out.
Clean, Quiet, lovely town, great for a quiet break Little bit outdated but the food is good and the place is clean and good value for money
Well maintained pool and surrounding area. Balcony overlooked pool and not road. Nice approach to hotel and reception area.Food was good, evening meal could have been a bit more adventurous, but very good value for money. Would certainly reccommend to my friends.
a very good hotel,great food for the price
very friendly and hospital
Good facilities in and around the pool, rooms were quite sound-proof for sleeping, Restaurant Staff could have been friendly.
The staff were very friendly and helpful upon check-in and check-out. The hotel is located relatively conveniently and easy to find. The hotel is rated as a 4 star but I failed to see how this can be attributed to the room. The room was basic at best and was not what I expected from a 4 star hotel.
It was a lovely relaxed atmosphere,very clean,good outdoor pool.We had a great stay there,the staff were all so friendly,helpful & nice,very professional,although on arrival for check in we encountered an impatient,rude receptionist,but once that was sorted our hols went onwards & upwords!! Great stay definetly will return!!! The food and nightly entertainment was disapointing.
Great room overlooking the pool Brekfasts were poor
I have booked two singles with extra beds in each for children.when we came we were told that there is no possible to get singles.so they offer two dubbles twise more expensive! so we had to stay in one room all together 2 adults and 2 children(1 and 10 years old).What for is booking?
A unica coisa que me agradou foi a localizacao do hotel. Nao gostei do atendimento na recepçao, O quarto em que fiquei nao correspondia com o quarto que tinha reservado, reservei com um mes de antecedencia um quarto de casal e fiquei num quato com tres camas individuais.Pequeno almoço de poca qualidade. Hotel con estruturas un poco velhas no interior
O facto de estar junto à praia, em localização privilegiada, com vista para a esplêndida baía de Tossa de Mar, próximo de Girona e não muito longe de Barcelona. As toalhas para utilização nas casas de banho dos quartos, apesar de lavadas, necessitavam de ser substituídas, uma vez que denotavam sinais de deterioração.
Excellent location Exceptionally clean hotel
I had a great time at neptuno, the service was good, helpfull staff and a terrific breakfast. i`ll be back. :-) only the bed, it was a little bit hard, everything else was perfect.
Excellent hotel, very well located with clean and comfortable rooms. Friendly staff,good breakfast. An overall great place for children. The elevator was a bit slow...
Location and cleanliness N/A
room, towels and bedding very clean. The breakfast choices were very good and plentyful. The view from our room was wonderful. swimming pool was always in the shade, sun bathing impossible, pool area in wrong position.
Very helpful staff, Breakfast was good with plenty of choice Small car parking area,
Excellent location, especially if coming from Barcelona with a bus it takes only apprx. 10 minutes to walk to the hotel. Good location, walking distance to shops and beach. Friendly service at the reception. Breakfast ok. Room in 4th floor had balcony and view to the sea, large bathroom. Nights were quiet because most of the people were elderly or families with children and there wasn't any noise from the street. Not very soundproof walls, thin as paper so you could basically hear what happened next door and on the corridor. You need to pay for the safe (10€ deposit + 3€/day). Breakfast was served only fom 8-10 am. WIFI-connection worked only in the lobby. Asked for a double room but only got separate beds.
Handy location. Helpful & friendly staff, did all they could to assist us during our stay All ok
Nice and spacy room, clean and very quiet. The food was not very god.
cleanliness, decoration and paintings on the walls, comfort Hotel did not have a parking place, we had to pay for parking nearly at the cost of a single room per night
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
Very nice new hotel. Honeymoon suite was perfect.
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
front office help was excellent and very helpfull
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
Funcionarios muito simpaticos e prestativos. Boa Limpeza. Muito acolhedor. / Staff very friendly and helpful. Good Cleaning. Very cozy. Ar condicionado nao funcionava, somente aquecedor. / Air conditioning not working, only heating.
O hotel é muito bom, o quarto eh bem legal..recomendo poderia melhorar o cafe da manha.
O atendimento no check-in foi muito bom e uma atendente é muito prestativa e simpática. O quarto era bom, limpo, e a localização é ótima. As senhoras que servem café na cafeteria não são muito simpática e prestativas. Breakfast é muito simples e poderia ser melhor.
bem localizado, facil para estacionar o carro, conforto e varanda agradável
The staff were very accommodating and the breakfast was very good. Location perfect for beach and restaurants. Large balconies for twin/double rooms on pool side. The single rooms do not have any balconies and are on the road side. The road is very quiet in terms of traffic, but rather noisy in terms of an industrial refrigeration unit or some other machinery running all night in the building opposite.
Ok this is a 1 star hotel but don't let this put you off. Location is fantastic, rooms basic but spacious and clean, pool with sun loungers which was in the sun for most of the day (unusual for Tossa De Mar). All in all I would recommend this hotel and would certainly stay there again. The only improvement I would suggest would be to have air conditioning or failing that a fan for the room - but as stated this is a 1 star hotel so maybe this is a big ask.
Great location and a decent value for the money. Unfortunately we got an interior room with two small beds instead of one double bed. These beds were not the most comfortable either. The hotel can be quite noisy at night so earplugs might be a consideration. We loved having the pool and the breakfast wasn't bad. Noisy. Also, when we tried to use electrical appliances like an electric shaver or blow dryer, it would trip the circuit breaker and shut off the power to the room which was very annoying. I would recommend this hotel to someone looking for a cheap stay in a lovely town but don't expect too much.
we like the situation is just only 200 m.from the gran plaza.the staff was helpfull and is recomended for a short stay. the breakfast was basik but good.the room was not very cleane and the door in the balcony was so old tha t someone easyly could open.
Ideal location great choice of food for breakfast and dinner As with most spanish hotels tiled corridor floors nothing to absorb sound they need carpets
The rooms were clean and comfortable. The hotel has really great location (near the beach, city center and bus station). the breakfast could be more variable.
The location was supper. 5 minutes walking to the beach and 5 minutes walking to the bus station. The rooms are fair to the price... something like room in a Soviet pension :) But it was all that I needed for my stay in Tossa de Mar.
location of the hotel - near the center, bus station, beach... location of the room because of too much noise from outside and bad view
Really liked the price, the location was excellent, and the room was very nice as well. It was better than I expected (clean room, good location, nice porch area, very friendly and helpful staff). Can't say enough about how great the staff was. You know, for the price I wasn't expecting too much. Now that i think of it, maybe the walls were a bit thin - but that wasn't much of a problem. Also breakfast wasn't that great, but again I wasn't expecting it to be.
hotel was clean, breakfast was fair to good. it was in a good location and was quiet hotel doesnt have double beds and the single beds are very uncomfortable with no ac.
estava tudo exelente deveria haver mais informacões em Portugues
A localização O hotel esteva com um cheiro desagradável. Não possui internet. Não havia facilidade no transporte das bagagens, pois só tinham as escadas.
proximidade da praça aonde foi parque fechado do rali costa brava
Da proximidade do mar O cheiro fortíssimo na entrada
Quartos simples mas limpos, com as comodidades necessárias. Piscina agradável de boas dimensões com relvado à volta e tudo limpo e disponível para ser utilizado. Estacionamento amplo, privado/cercado junto ao Hotel. 10€ por noite, preço algo excessivo para o estacionamento privado ao ar livre.