Location is excellent. Good sized rooms and very clean. Very impressed with bathroom facilities which had comb, shaving/sewing kits, shampoo and soap. Superb choice of breakfast. Rooftop jacuzzi was warm and hygenic. Needed to arrange return transfer to airport. Reception at time could have been more helpful.
I thought the standard of the breakfast and the whole breakfast arrangement was inadequate, Vacuum flasks for drinks are inadequate these days ! And the food in troughs looked very unappertising. There should be proper drinks dispensing machines producing hot liquids and the cups and sauces (for example) should be by the drinks. The breakfast arrangements let down the high standard of the ho
Good location. Very good room and services. Good breakfast. Very good value for its price. No parking nearby during the day. May park nearby during the night.
In all its a perfect choice,comfort,location,friendly and clean.
Silence at the rooms but still central in town. Good breakfast. The beaches. The town and castle.
cleanness and short to beach closed terasse at five, too early
in the city and clean Staff not to friendy to English speaking tourists... Very nice to Spanish travlers though. A smile was not possible and it was a chore to speak with us. We liked it inspite of the staff and the rock hard bed (ouch).
It's proximity to the center of Tossa & beach made it a great choice. Staff were very helpful & polite - accommodated our late check out and had no problem holding our luggage.
A unica coisa que me agradou foi a localizacao do hotel. Nao gostei do atendimento na recepçao, O quarto em que fiquei nao correspondia com o quarto que tinha reservado, reservei com um mes de antecedencia um quarto de casal e fiquei num quato com tres camas individuais.Pequeno almoço de poca qualidade. Hotel con estruturas un poco velhas no interior
I have booked two singles with extra beds in each for children.when we came we were told that there is no possible to get singles.so they offer two dubbles twise more expensive! so we had to stay in one room all together 2 adults and 2 children(1 and 10 years old).What for is booking?
Good facilities in and around the pool, rooms were quite sound-proof for sleeping, Restaurant Staff could have been friendly.
It was a lovely relaxed atmosphere,very clean,good outdoor pool.We had a great stay there,the staff were all so friendly,helpful & nice,very professional,although on arrival for check in we encountered an impatient,rude receptionist,but once that was sorted our hols went onwards & upwords!! Great stay definetly will return!!! The food and nightly entertainment was disapointing.
Great room overlooking the pool Brekfasts were poor
Well maintained pool and surrounding area. Balcony overlooked pool and not road. Nice approach to hotel and reception area.Food was good, evening meal could have been a bit more adventurous, but very good value for money. Would certainly reccommend to my friends.
The staff were very friendly and helpful upon check-in and check-out. The hotel is located relatively conveniently and easy to find. The hotel is rated as a 4 star but I failed to see how this can be attributed to the room. The room was basic at best and was not what I expected from a 4 star hotel.
the rooms were very clean and the bathroom was more than sufficient reception seemed very busy, therefore took time to book out.
a very good hotel,great food for the price
Clean, Quiet, lovely town, great for a quiet break Little bit outdated but the food is good and the place is clean and good value for money
very friendly and hospital
Great location. No pool or beach towels Receptionist not the most affable. No aircon in gym. Pricey cf Hilton in Barcelona.
Tossa del Mar is a good holiday destination with mix of beautiful old town, beach and nice scenery. The hotel has a good location next to the beach with good view of the old town. We visited in peak season (mid August) and the room rates of GBP200 per night for a family room were not good value. We had just stayed at a 5 star hotel in Barcelona, which was much better quality, but cheaper. But if you can get a reasonable price this is a decent hotel for a beack holiday.
The location to the beach, very friendly staff, excellent food and facilities
The location was the best point, being right next to the beach was a bonus. Spa package was a let down, would not choose this again or recommend it.
location, staff, view, breakfast. the hot tub was anything but hot. Lets call it barely warm...felt more like a small swimming pool with bubbles than a hot tub.
Spar facilities Additional costs for breakfast and parking - felt the price should have covered this
outlook, breakfast, location
perfect location and great service
The location was excellent. The breakfast was very good. Cost of parking was too high - 12Euros per day. Also the cost of using the safe was too high at 9Euros. It should be free!!
Very nice hotel for a holiday break. The location was excellent, right next to the beach and a short walk to the center of the town. Our room was nice and quiet. The breakfast was good and although we didn't eat other meals at the hotel the restaurant staff seemed to be doing a good job. Price was quite expensive, but it was peak season. Reception staff was not very helpful or friendly. We booked a double room, but the room actually had 2 separate beds (twin room). We were told they only have this kind of beds. There was a safe box in the room, but they would have charged extra for "activating" it (20 some Euros for 3 nights). This felt like a rip off for a 4 star hotel! Certainly we couldn't understand it in any other way. Also the charge for internet use (wifi) was ridiculously high.
Very helpful staff, Breakfast was good with plenty of choice Small car parking area,
Excellent location, especially if coming from Barcelona with a bus it takes only apprx. 10 minutes to walk to the hotel. Good location, walking distance to shops and beach. Friendly service at the reception. Breakfast ok. Room in 4th floor had balcony and view to the sea, large bathroom. Nights were quiet because most of the people were elderly or families with children and there wasn't any noise from the street. Not very soundproof walls, thin as paper so you could basically hear what happened next door and on the corridor. You need to pay for the safe (10€ deposit + 3€/day). Breakfast was served only fom 8-10 am. WIFI-connection worked only in the lobby. Asked for a double room but only got separate beds.
Excellent hotel, very well located with clean and comfortable rooms. Friendly staff,good breakfast. An overall great place for children. The elevator was a bit slow...
Handy location. Helpful & friendly staff, did all they could to assist us during our stay All ok
Location and cleanliness N/A
Excellent location Exceptionally clean hotel
I had a great time at neptuno, the service was good, helpfull staff and a terrific breakfast. i`ll be back. :-) only the bed, it was a little bit hard, everything else was perfect.
Nice and spacy room, clean and very quiet. The food was not very god.
cleanliness, decoration and paintings on the walls, comfort Hotel did not have a parking place, we had to pay for parking nearly at the cost of a single room per night
room, towels and bedding very clean. The breakfast choices were very good and plentyful. The view from our room was wonderful. swimming pool was always in the shade, sun bathing impossible, pool area in wrong position.
pequeno almoço que sejam claros. Reservei o hotel porque no site parece:a) estar muitoperto da linha de praia e não no meio de prédios como está realmente; b) porque teria pisicina quando afinal a piscina é noutro hotel; c) porque teria garagem quando o parking é exterior e nem pertence ao hotel e, por isso é caro.
staff was helpful and nice i've stayed in a nicer/cleaner 3 star hotel, however it fit the price.
Very efficient staff. We asked for a double room, but instead of a double bed, we were given two single beds separated by a table that we could not move. Disapointing.
handy, clean, the noise insulation is very poor which would be difficult for kids or light sleepers. and a detail, there was no fruit for breakfast.
Central Quite Location Distance to Car Parking
The town is nice, but this hotel was the worst I stayed in in my three weeks in Spain. Very small, outdated rooms. Loud street, thin walls. Did not get my wake up call. Had the do not disturb sign on door and cleaning lady came in anyways. Would not recommend. Pool is across street at another sister hotel and small and not inviting. Stay somewhere else closer to the beach. Very loud hotel. Thin walls could hear everything in the room next to you. Dogs allowed so could hear dogs barking. I had a room near the restaurant and from 8 am to 10am it was very loud.
The staff were very friendly and helpful. Its location is perfect for a stay in Tossa. You get what you pay for its great for a budget stay. The rooms could do with a bit of an update.
convenient for bus station, in town centre , handy no tea coffee making facilities in room, no hairdryer, only spanish tv
There is no fridge in the room and mini bar...There are separate beds in the room.
We were booked into Nova Park but was transferred to a sister hotel next door. We then was given a twin room instead of the double we paid for. We complained and they upgraded us the next day to a room that had a double bed, duplex with a lounge and a roof top terrace. This made our stay quite special. The hotel had a party of 70 school children for three nights, which made a lot of noise and seemed to take over the hotel when going up and down the stairs. After them we had another load of school children which stayed for two days. This did not inconvenience us that much as we spent most of the time out of the hotel. However, if we wanted to us the pool and the hotel facilities it would have been frustrating to share it with a school party of 70 children aged 13-15yrs old.
ok for an overnight stop rooms need updating
Great staff! Excellent location, however the food was not great. For such a nice hotel, I expected a better selection, better tasting and overall better quality meals for dinner and breakfast. Only the food. I loved the staff. They were very friendly and service- oriented! I appreciated how they had a breakfast prepared specially for my family because our taxi needed to pick us up a couple of hours before their breakfast buffet began!
The hotel was very clean and with very comfortable beds. The staff was also very helpfull.
Very nice new hotel. Honeymoon suite was perfect.
Gardens around the hotel are nice. Swimming pool should be bigger. Bars and restaurants were nice too (design and equipment). I didn't expect in 5***** hotel so bad bathroom (blots & falling paint - I have nice picture of it)! We went to the bar for a cup of coffee and after half hour when I came back to my room I found that my room was wide open. I didin't find anybody there but when I told about that at the reception receptionist didn't do anything to check what happend. My wife ordered duck for the dinner and she got rare meat. Waiter told her that meat is rare because otherwise it would be too hard to eat. Finally I had to teach manager how to use bank cards with chip build in. Receptionist who didn't want to or didn't know how to use it asked me to go to the bank and bring them money in cash. Is it standard service in 5 star hotels? I dont think so!
It feels like a real 5 star hotel. Breakfast was good, spa also. Many of the hotel employees didn't speak english, just spanish.
front office help was excellent and very helpfull
This hotel has great ameneties with a pool and spa area. The rooms are very clean and comfortable. This is the best hotel in the area.
nothing much very small uncomfortable room, old, worn out furniture, ugly bathroom
Price was excellent, got a very good deal. Staff excellent, food also excellent rooms very good, Town it is in was not to our liking but there are some fantastic places just 10 mins up the coast.
This is a ***** hotel, with a great restaurant, beautiful view, lovely rooms. Staff was very helpful, especially at the Monterrey restaurant, except for the reception staff which is utterly incompetent and speak no actual English at all. The ladies at the reception will copy your credit card, although such action is illegal and unnecessary, already heaving the booking credit information on file. They justified by saying some people are dishonest ?!?!
lack ov hot water and evening meal on 1st nite was dreadful so ate out rest ov stay
Grand Old Hotel Loud, students, 2 bus loads.
The room and location Some guests were noisy in the car park while we were there. This happened early hours of the morning
The hotel was clean and tidy. Great for parking as the had ample parks.too many steps for young children down to the shops no good for strollers or prams. Beautiful outlook from pool, restaurant and ocean view rooms. Food as expected not great but not bad. Would stay again. The Lack of Internet access and poor mobile phone reception would mean it would not be a great stop for the international traveller and the room phone did not work
the hotel but not the location a lot of street noise
No internet, long way to the beach, rooms are unclean and completely outdated. You can find a lot of nice hotels on the beach for the same price.
located on the top of a hill so quiet and beautiful view, free wi-fi in the lobby, building with distinctive character located on the top of a hill so no shops or restaurant very close to the hotel and sometimes windy
Wonderful view of Lloret del Mar, fabulous flowers on the outside, the pool was great, breakfast was amazing with so much choice. The interior of the hotel is very relaxing and bright, and we had a garden which we could access from our room. Wonderful breezes because we are on top of a hill. And we caught the end of a great flamenco show that was put on for the guests. Very enjoyable overall. The hotel staff, for the most part, were nice, but 2 were pretty depressed and never smiled...we had 2 single beds (the twin, but I thought we booked double...) pushed together and they were not comfortable or romantic. You are also on the top of a hill which is great, but does mean a pretty steep climb up the stairs, but if you take it slow it is fine. Not for smokers ...
location of the hotel
View, swimmingpool, classic style A loud noice player on the roof of another hotel. Always making noice to scarre birds away. Irritating!
No fresh juces ((, poor choice for vegetarians
estava tudo exelente deveria haver mais informacões em Portugues
proximidade da praça aonde foi parque fechado do rali costa brava
Da proximidade do mar O cheiro fortíssimo na entrada
A localização O hotel esteva com um cheiro desagradável. Não possui internet. Não havia facilidade no transporte das bagagens, pois só tinham as escadas.
The reception, bar area and restaurant had been beautifully refurbished in contemporary style to a very high standard. The pool and outside bar area were very nice and clean with plenty of sunbeds. I didn't like the old-fashioned small single beds and the blankets and bedcovers. Maybe the hotel should offer some double beds with nice linen and quilts?
The hotel was very central
Good location with pleasant comunal areas. The bedroom was under sized and the furniture was of a very poor quality.
indoor swimming pool, jacuzzi and sauna, a must!!! very near of the centre and sea. some people at the reception were not as friendly and helpful as we could expect
The staff was lovely, especially the bar staff who were very friendly, helpful and full of smiles. Bedroom was basic although VERY clean and the lady cleaning the room was very lovely. Shame no family room is facing the pool though.
Hotel stood out as being so much better than its competitiors. Breakfast was very reasonably priced
The hotel was in a good location,about 10 minutes walking from the beach.I recommend it for those who want to be far for the noisy streets which are full of discos and clubs. The fridge and tha safe were locked,so we could not use them!!! I think that these things must have been included into the price which was high enough! We were disappointed when we saw that they were locked.The hotel was noisy,one morning we woke up listening for about an hour furnitures moving and moving around and around upstairs
The location of the hotel The rooms where small and uncomfortable, the hotel charged extra money for the use of the safe, they did not gave extra towels, they did not gave towels for the pool
In terms of value for money, you don't get better than this hotel. We stayed for 3 nights and could not fault anything. Originally we had intended to have our evening meal in local restaurants but there was not much choice so used hotel buffet instead; At £10.00 per head it was ideal. We would definitely recommend this hotel.
breakfast buffet was good. Pool and bar lobby area pleasant. One person at the reception (at night) insisted that we pay all in advance. I did not agree as it was contrary to our reservation and it made me angry. He was not polite. We did pay all at checkout (6 days+ parking).
Das prais ao redor substituir alguns funcionários do hotel, por exemplo, o sr. Felipe Batuecas, que não possui aparentemente nenhuma competência e nem um pouco de educação com os hóspedes, não voltaria pra este hotel simplesmente por causa desse senhor sem caráter.
A localidade, proxima ao centro Toalhas precisam ser novas e confortaveis, nao havia shampoo, a parede do quarto estava um pouco suja, faltou um mini bar pra um hotel de 3 estrelas como tbm um quadro na parede.
Próximo do mar, animação e boa relação qualidade preço! Pequeno almoço com croissants e bolaria no geral de dias anteriores
Very good and quiet location - close to the sea - only few steps down the hill. Friendly reception staff. Actually we were located in Gran Garbi Mar despite we booked the room in Gran Garbi Hotel. Each floor in the hotel is covered with terracotta what makes it very noisy - you can hear every step on the corridor as well your neighbors. Additionally cleaning staff was making much noise starting from 8 a.m. Thin walls. Very poor breakfast. Small beds. No hairdryer in the bathroom. Very small swimming pool. No WIFI. There was no "do not disturb sign" to hang outside the door.
Very friendly staff - good value - great breakfast They did not clean the pool area once while we were there, they simply re-arranged the sunbeds - consequently the floor was covered with cigarette butts and extremely dirty - by the time you got out of the water and to your sunbed your feet were filthy!!! As a non-smoker I found this disgusting!
Very loud teenage hotel guests. The noise and loud music went on until early morning and then started again from around midday. Cleaning ladies regularly woke me up early in the morning by banging at the door. There was no "do not disturb sign" to hang outside the door.
The hotel was close to the beach and to the bus station. Two pools were very clean and nice and a very nice housekeeper(made) Payment in advance before seeing even the room,awful lazy tall barman who will make you a coffe 20 minutes,there is no expresso in the breakfast,small tv without buttons and remote control(15euro depozit) ,only 6 doubled beds in the whole hotel, no fridge in the room,only first day they give you shampoo and soap:))
The hotel location, its parking facilities and the outdoor pool are the selling points of this hotel. There is no satellite tv in the room and only Spanish channels aired
main hotel was very good but i was put in room over the road a small hotel to quiet as i was there alone there were guests but i did not see them no one at the desk also there was a tv no english chanel if only news i am 76 and like more people around lonely at night for lady alone also no english tv to watch but main hotel would have not been lonely
it was a very nice hotel would be great for family,s a lot of outside space and very quiet and in the centre of the town I have stayed in Lorret a lot of times and would go back to this one nothing at all everything was great
Localização, por nao ser perto dos baderneiros e festeiros Este hotel não é 4 estrelas! E se nao mudar muito, nunca será! A tv é ridicula, nao tem frigobar e o estacionamento, além de ser cobrado é a 1,5 km do Hotel no 6o andar de um predio onde só tem elevador ate o 5o, e isso nunca foi avisado.
Localização O pequeno almoço é muito fraco.
O facto de estar junto à praia, em localização privilegiada, com vista para a esplêndida baía de Tossa de Mar, próximo de Girona e não muito longe de Barcelona. As toalhas para utilização nas casas de banho dos quartos, apesar de lavadas, necessitavam de ser substituídas, uma vez que denotavam sinais de deterioração.
Optima localização Poucos espaços exteriores para serem utilizados no inverno
Hospitalidade dos funcionários, ambiente calmo e seguro, proximidade de uma boa praia. O pequeno-almoço poderia apresentar fruta.
Bastante acolhedor, sempre muito limpo, bem perto da praia, uma esplanada bastante boa com os serviços a serem rápidos. Um Hotel onde se pode passar umas férias agradaveis com a familia. Um bufet um pouco melhor. Uns grelhados seria óptimo.