2.0
Impossible to have the car I booked: 3 hours wait !!!Avaliado em 31 ago. 2023
avaliação de![kayak]()
2.0
Awful pick up experience. Reserved car for pickup at 12pm, arrived at check in desk at 11:15am as I wanted to ensure I picked up the car on time. Waited in the queue for over an hour to be seen, whereupon I was told I would need to wait over an hour to get my car. All told, I left with the car at 3:30pm, three and a half hours after my scheduled pick up time!!! The car itself was fine but the pick up experience was horrendous and over booked. AvoidAvaliado em 21 ago. 2023
avaliação de![kayak]()
6.0
I didn't like that the person at the counter lied to me to get me to change my reservation to a larger car and to get me to purchase extra insurance and to get me to pay for tolls for bridges that I wasn't even going to drive on.Avaliado em 19 ago. 2023
avaliação de![kayak]()
2.0
They have an average 2-3 hour wait time to pick up a car you reserved. They charged us an extra driver fee even though we are married and they are not supposed to do that in California, then refused to reverse it. By far the worst rental experience I have ever had and I will never rent from them again.Avaliado em 16 ago. 2023
avaliação de![kayak]()
2.0
never got a car, they had a 2 hour wait for pickupAvaliado em 28 jul. 2023
avaliação de![kayak]()
2.0
2+ hour wait just to get rental car at SFO. Unacceptable. Do not prepay or ever get a car from Thrifty.Avaliado em 24 jul. 2023
avaliação de![kayak]()
4.0
The drop off was excellent. The pick up was TERRIBLE. The attendant LIED to me about state law requiring me to buy extra liability insurance over and above what i had through my credit card. Kept spinning me a bunch of bullshit. Hopefully i got that resolved when I returned the vehicle. Extremely slow pickup process. There has to be a better wayAvaliado em 17 jul. 2023
avaliação de![kayak]()
2.0
Despite filling out the forms a day in advance, there were no cars to rent when I arrived at the counter. I was told it would be a two hour wait. And because we were traveling with children, we needed a car immediately so we had to rent from another vendor and they cost twice as much as the reservation that was made weeks in advance. Thoroughly disappointed in kayak / Hertz / Thrifty.Avaliado em 12 jul. 2023
avaliação de![kayak]()
2.0
The car we reserved was no where near the quality of the car we received. The pickup process was horrendous, tedious and lengthy.Avaliado em 1 jul. 2023
avaliação de![kayak]()
10.0
Gentili e upgrade gratuitoAvaliado em 28 jun. 2023
avaliação de![kayak]()
2.0
The line for pickup was at least 3 hours. I waited in line for over 2 hours just to get to the counter. At the counter I was told it could take another to get a car. Other people waited for over 3 hours. I cancelled the reservation in the end and did not rent from them. This was at SFO early afternoon mid weekAvaliado em 26 jun. 2023
avaliação de![kayak]()
2.0
Pickup took hours. Line was hundred people long while all other brands were empty. Once reaching counter cars were taking an hour to get. Switched to Hertz for wrong car costing more than what was agreed. Never renting from Thrifty again.Avaliado em 22 jun. 2023
avaliação de![kayak]()
