|Rota principal||Joanesburgo Aeroporto Internacional Oliver Tambo to Cidade do Cabo Cape Town Intl|
|Aeroportos em que opera||15|
|Aeroporto principal||Joanesburgo Aeroporto Internacional Oliver Tambo|
Contras: Better Movies and music
Contras: It’s a hop and a skip, just 2 1/2 hours. But. Nice flight
Prós: Courteous crew
Contras: Entertainment console only partially working. Toilet vacant/occupied indicator not working fully.
Contras: Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew
Prós: Food and service as well as pilot trying to speak other languages. Great to hear him trying. he put a smile on the teams face. Sounded liked a good leader and that is encouraging, especially as the airline is going through a tough time.
Contras: Seat comfort and tech access to USB ports etc.
Contras: everything ok
Prós: Good size screen.
Contras: Check in Lagos.
Contras: Absolutely nothing could be improved. The staff were the friendliest I’ve come across and the food was great too.
Prós: The crew was good and friendly. The seat was good for a domestic business class
Contras: The food was not good. Chicken was very overcooked and the mashed potatoes tasted like they came from a box
Prós: The seat was very comfortable
Prós: The seat and the crew were fantastic! The crew was so friendly and helpful and always checking to make sure that everything was ok. Also, they proactively cleared trash from my area
Contras: The food was fine, but not exceptional
Contras: The big four-engine Airbus has no electrical outlets or USB ports at each seat. Entertainment screen was intermittent.
Prós: Crew were amazing
Prós: friendly crew
Contras: flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat.
Prós: Crew was amazing!
Contras: In flight entertainment
Contras: Lovely Airbus 340-600, with no USB or electrical ports at any seat, and the screen at my seat was inoperative.
Prós: Beef for lunch
Contras: The wine, the eggs and the bathroom never clean
Prós: The food was good.
Contras: Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!
Contras: Various tv screens would not stay in place in row 47 where I was sitting
Contras: Seat antiquated, food was more economy than business
Contras: Seat antiquated, food was more economy than business
Prós: Crew was amazing both the ground staff and the FA on board. Food was nice.
Contras: No USB charge or personal video entertainment. It's an old plane that desperately needs upgrades. For the price point of the route compared other carriers, the only benefit you are getting is a direct flight.
Prós: A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight.
Contras: Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently.
Contras: Great short flight
Prós: The entire process was awesome
Prós: The crew was good and the seats were comfortable and had enough space.
Contras: There was no wifi and on a long flight like that I sort of felt out of date with the world.
Prós: The crew was great, the food was fine; it was all very much as good as could be expected. It was a very positive experience relative to industry norms.
Contras: Boarding (and deplaning) is inherently tedious; I'm not sure what could be done to fix it. And sitting on planes for 17 - 19 hours is just brutal. This is not South African Airline's fault, it's a problem across the board, and i don't see this changing anytime soon. Also, the human air-travel carbon footprint is completely unsustainable, which is also not the (particular) fault of South African Airlines. In fact, it's my fault for participating...
Prós: it's nice to be on the same plane all the way to the US va flying through Europe or the Middle East and switching
Contras: old airplane had no power point at the seat
Prós: Business Class on the Code Share, South African Air was superb
Prós: Crew very civil & well dress, plane was very clean,great hospitality
Contras: They used some kind of spray while we were sitting in the plane and made it hard for me to breathe ,hopefully they can do that before boarding
Prós: Entertainment system was great, leg room was comfy and I had an aisle seat plus an empty seat next to me so I could nap and move around okay. Our airhostess was awesome!
Someone was sick on the flight so we left 35 mins late, so missed my connection to Newark but they promptly rebooked me for 3 hours later :) thanks for excellent service!
Contras: The crew was not very friendly and that affected my entire experience
Prós: The crew was great. Food was not bad either
Contras: Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone
Prós: Amazing crew
Prós: Crew were amazing
Contras: Super sad the regional flight stopped offering the nice box lunches
Contras: Both food and entertainment have declined over the past 20 years
Prós: The crew between Joburg and Accra were friendly and fantastic. Less so the crew from Accra to DC
Contras: SAA’s food quality has declined over the past 20 years. And entertainment seems to be running a bit behind compared to other airlines.
Prós: Service was great
Contras: Airplane lack modern entertainment
Poor customer service
Contras: My bags never arrived on time.
Contras: I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat
Prós: Crew was really awesome
Contras: More information regarding seating preferences
Contras: Plane is old and systems worn out. Seats uncomfortable, little leg room, no premium economy and entertainment system didn't work. I have flown nearly 2 million miles and this has to be one of the worst planes I have been on.
Contras: We placed a bid to upgrade and it was accepted at the last minute - we were traveling from the USA and something went wrong with our credit card so SA was unable to charge the card. When we arrived at airport a couple hours later the bid was no longer valid and the ticketing people informed us it would be $220 more per person than the bid that was accepted. Felt like it was a scam. We declined to purchase the upgrade at the increased price
Prós: There was a female cabin crew (I can't recall her name but I guess she was the only female serving food) on Flight 209 from Accra to Washington on September 3, 2019 - her negative attitude absolutely disqualifies her to be a cabin crew on any flight. Besides that, the seats were comfortable.
Contras: First time flying SA...generally, I enjoyed the flight just that all the cabin crews need to have intensive training on great customer service and professionalism.
Prós: Crew was good, friendly and helpful
Contras: Was not able to watch any movies throughout the flight
Prós: Was surprised with a meal and all beverages were free including alcohol.
Contras: Entertainment limited to predetermined programming on screens every 5th row or so.
Prós: just arriving home safe
Contras: No choice on Breakfast meal. No halaal meal
Prós: reliable, on time, clean and efficient.
Contras: Boarding was a bit of a cluster. Partly the JNB airport design, partly the lack of order and organization.
Prós: Not on the flight
Contras: Connecting flight was late
Prós: Not much
Contras: The flight was delayed and now one wanted to help in order to make my connecting flight in Johannesburg to Windhoek. I missed it with 5 minutes.
Contras: The food that they give you on the plane could have been better. The lunch they provided was terrible.
Prós: Cattle car
Prós: New plane
Contras: Be entertainment offering Lighter style of food offering
Prós: Welcoming crew and good service
Contras: Upgrade to business
Prós: For a flight of 1 1/2 hours, we were served a delicious hot lunch.
Contras: The boarding process was just a free for all.
Could not get tv to work, no help from crew.
It would have been nice to get our passport control forms on the plane, instead of at airport. Other flights comeng in had theirs.
Contras: Really great and kind service.