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Overall nice place, room was laid out nice, with plenty of room. Bed was comfortable.
Clean riverview room! Super comfy beds. Short walk to Blind Tiger restaurant (must go!) Casino was generous! (Results may vary. LoL) Staff was nice and helpful. Overall GREAT! No pharmacy nearby. Would have bought hypoallergenic soap and other toiletries from gift shop if they had it. My fault for having sensitive skin.
The location was perfect for quick access to the interstate and the parkway in Shreveport. We needed a room for the weekend because of business events. We had stayed at this property several times before, but not within the last 3 years. The 4th floor hall was filthy with trash and dirt. In the room, the TV remote would not work until my husband fixed it. There was no hot water even after asking for maintenance to address the issue; water could best be described as almost lukewarm before maintenance call and lukewarm after maintenance addressed it. The door to the room was crooked on its frame and would not close unless shoved with a shoulder; the door (Room 416) had marks on it where a crowbar or hammer claw had been used on it. Doors on dressers stood open; when pushed closed, they would slide back out. The lamp was broken with live electrical wires exposed at the base which was a critical safety issue. We explained all this and more to the manager before we checked out after the first night and went to another Hilton property across the river in Bossier City.
The hotel itself was really nice. The beds were comfy and shower was clean. The front desk apparently had some issues with late checkouts from the previous night. My kayak check in stated my room would be ready at 3:00 even though the hotel had stated their check-in time was 4:00. We got to the hotel at 3:10 and found out that none of our rooms were ready and that all they could guarantee would be a room before MIDNIGHT and if they could get us a room at that time, they would refund our money. They had no kind of "waiting list" ready or procedure on how to take care of us in an oderly fashion. I was actually told to "just go to the bar area and ill come find you". I later found out that people were putting their names down with some of the other customer service representatives so I got back in line and was now 5th in line. They actually did get us into our rooms around 4:45 or 5 but they could use a refresher course on customer service!
i didnt like that when the house keeping cleaned the room they folded the old towels and put them back and didnt give us new towels, and when the beds were done they didnt change the sheets out with new sheets and one bed got made but the other one didnt due to items being on the bed which coulda been moved and put back. there was also a note explaining y the bed wasnt made.
Close to Boardwalk. Very clean and comfy beds. Breakfast was not included.
It was clean, quiet, and well-located. We thoroughly enjoyed our stay.
Check-in was very simple and fast! The valet cew was wonderful-very polite, friendly, and helpful! The entire 'vibe' from the hotel was wonderful! I will definitely stay again and recommend the hotel to anyone that I know! I checked-out on Sunday Aug.22,2010 (today is Aug.25)...I was charged an additional $100 (total) in deposits and have only received half of that back...I'm being patient!
Friendly and welcoming staff The charge for parking. The noise coming from the pipes in the hotel. At 4am every morning the toilet would make this loud sqealing sound that scared me out of my sleep. I had to get out of bed just to flush it and make it stop
I enjoyed the alternative staff and the shuttle to the boardwalk and casinos. Did not care for the congestion of the cars for loading and unloading guests, and having to cross major street to get to cars in the parking garage. A crosswalk would be great!
The room itself was nice and pretty clean. Could have got that at La Quinta for cheaper though. Hallways smelled bad, front desk staff unfriendly, $7 for parking, $11 for breakfast, bad coffee
The shower curtain rod kept falling when I was in the shower and hit me several times on the head. The faucets need some tlc in regards to cleaning.
We had an amazing time. The hotel was perfect in every way. The pool was outstanding. All staff were wonderful. Can’t wait to come back.
Late checkout, mostly clean room Literally 25 feet from train tracks. Pool and spa closed, whole hotel smelled like chlorine and was humid. Staff were not friendly. Not the cleanest. Thin walls. Old and hard to control heat/air. Very firm mattress. Refrigerator made weird noises. Not worth the price we paid
There were bugs in the room. Neither phone in the room worked so I didn't get my wake up call that I asked for at the desk. The shower head wasn't properly installed so water sprayed all over the bathroom.
Never got the heat to my room...........
Friendliness, ease of getting to the hotel We found a gross large stain on the comforter that was dried. There was a dead spider in the bathroom behind the door and in a pile if dust. We found both of these in the morning just before Leaving. We did inform the front desk person and she stated she would have the general manager and he would call but as yet he has not responded.
The price Arrived at 4:40pm an room wasn't ready
Great stay! Clean room at a great rate!
When we got to the hotel we found out kayak.com had not sent over our reservations and the hotel was over booked, luckily the ladies in the front desk are awsome (Kim and Dalahila) they did not stop until we were taken care of. They had a cancelled reservation and we were set for our fun weekend! The grill are wonderful The place could be a little cleaner
No one interrupted my stay. 1. Soap in the shower leftover from the previous visitor. 2. Stains in the bed sheets 3. Hair in the towels. 4. While checking in a couple arrived at the desk complaining that their room was a mess. Need I say more?
There were holes in the wall. Stains on the sofa and chair. Stains all over the kitchenette. It smelled horrible. I was afraid to take my shoes off. Had it not been for everywhere else being booked up and my car packed, I would have rather slept in my case. This plan isn't worth $10
Location to downtown and freeways. More detail to common areas cleanliness. Some of the rooms' A/C was loud and clunky.
The a/c in our room worked great!! No elevator in our building. No water pressure in either the sinks or shower. Our toilet lid & seat were very unstable, the lid actually broke off during our stay. Our bathroom door scraped the tile floor and made a screaching noise everytime it was used. The pool was not to standards at all!! It's an old property and needs a lot of serious upgrades.
The entire staff was very friendly however housekeeping was above and beyond. They went out of their way on more than several occasions to accommodate us. Would stay here again totally based on this fact only! Nice clean hotel, a bit off the beaten path from downtown Shreveport but a perfect fit for this business trip. Don't think they like the fact that I Booked this hotel using kayak.
Comfort and service I was told after I purchased room online that I could have had a better rate because I am registered with the rewards program. Breakfast was closed before we could take advantage of free breakfast. I would suggest allowing cold items be available at least an hour later for those who check in late and are not early risers.
It was near the facilities I would be attending functions at. The room was not totally cleaned. I opened a night stand drawer to find a bag of chips in it. I checked each day I was there, they were not removed. Also, fixtures had dust on them, lots of dust like they never clean the lights/lamps.
The location was excellent. The hotel staff was helpful and friendly.
Staff is nice and attentive, Clean rroms and hotel. Perfect for someone who needs a nice hotel to come and go
The hotel was very nice and very clean. Staff was very courteous. Overall stay was good. The room we were given was directly over the lobby. The room vibrated as well as the sound of the lobby doors opening and closing all night. Impossible to sleep through. That room should be closed off and used for storage purposes only!
The staff was extremely friendly & helpful (esp. so w/ myself & toddler when I locked keys in car), from the receptionist to housekeeping to the bellman. I was further impressed w/the modern, sleek design of the lobby and suite!
Great lobby for gathering. Little difficult getting in to park. Better signage.
This guest did not leave comments about this hotel.
Advertised sofa & it was not in room.
Very clean, very quiet area. Staff isn't the friendliest, but they do their job well.
My husband and I loved everything about our stay. We will be back soon. Wouldn't mind if check on was 130
Service, location and price. Room had a foul smell, carpet was very stained. I would not walk around in bare feet. A/c unit did not work great.
The best things about this hotel are the modern look of the rooms and the cleanliness. The free breakfast was pretty good, too. No, I liked everything about it.
This guest did not leave comments about this hotel.
Friendly staff Slight musty smell upon entry to room....but it dissipated after awhile.
The room was great, bed very comfortable! Bathroom and the room were very clean. Very nice. All of the staff that I encountered were above and beyond courteous and friendly. The hallways had a musty smell all the time and the very slow elevator stunk of something that wasn't familiar. I used the stairs most of the time. Priced a bit high per night, but not beyond reason. The breakfast in the lobby was just simple stuff, wish it had been more.
The deskclerk nmed Natasha when out if her way to make our stay enjoyable. The first clerk who checked me in a person who should not deal with the public. Her behavior reflects poorly on any business.
The contenential breakfast was warm/hot and good! Staff was helpful and friendly. Bed was comfortable and shower was hot! Everything needed to recharge the batteries before getting back on the road. I was too tired to notice. Everything seemed fine.
I have absolutely nothing positive to say about this place besides they were quick to refund my money when we told them there was no way we could stay there. We took our money and ran to another hotel. I couldn't get out of there fast enough This place was the dirtiest, smelliest hotel I have ever set eyes on. It is an extended stay hotel that has turned into low income housing for the area. It was packed with undesirable clientele, it smelled terrible, the room furniture was broken, I could go on and on. There was no way I was letting my family stay here, and we didn't!
Nothing Ac unit and remote control were non functioning. Room smelled terrible upon walking in. Woke up in the middle of the night to find a mouse in my trash bin.
upon check i was told that the roll away bed would be brought to our room but , we were given a room with strong smell of smoke and we had asked for non smoking room and then we was told they don't have roll aways.. they changed our room to another room just to more smoke smell and mildew smell and i couldn't change or cancel my reservation after check and almthough my son was having problems with his breathing we had to stay for the night.. also their rooms were not cleaned properly and the microwave and fridge were filthy and the cable wasn't working properly . i wouldn't recommend this nor would i stay here again.
Nothing to like unless your a prostitute or pimp. Steer clear of this hotel unless your wishing to score drugs a prostitute or you want to contract hepatitis. Thugs Crack heads and bugs are all here in spades.
All of the available girls walking around Drug dealers on sight Tollite wouldn't work right
The motel is very run down. The lock didn't work on our 1st room so they upgraded us to a king "suite"
We reserved a non-smoking room at this motel with a pool. Our room not only reeked of smoke, the carpet was so dirty our feet were black after only 30 minutes of walking in our room. We learned the pool was closed for the season only because we asked, there was no information stating this online or at the front desk. We checked out once the rest of our party arrived an hour later and stayed elsewhere. Please save yourself the headache of staying here. It's not worth the money by any means.
The breakfast was pretty good. For one nights stay the cost wasn't bad. Staff was very"short". Not very inviting.The rooms and parking lot were dirty. The toilet flushed really slow.
Staff friendly and efficient. Very very run down place. The room was very dilapidated.
The only problem we had was that at the last minute my son and his girlfriend decided to come in town to stay with us. We had a room with a king bed so we asked to change it to two beds - they refused and were going to make us lose 3 nights of payment to change it because we were booked through Expedia and not them. We had to put 4 adults into a room with one bed and paid for a roll away bed to be put in there. The hotel was not even close to booked. They said they can make no changes....I thought it was incredibly rude to make no provisions for the situation - we offered to pay the hotel extra for the extra people. They would do nothing. If I wasn't going to lose 3 nights of payment then I wouldn't have stayed but it was pre-paid...
Staff was very friendly and professional. Room was very clean and comfortable. Breakfast area was well planned and comfortable. The microwave in the food area was not tourist friendly. It had buttons like no other I have ever seen and no instructions. The biscuits were hard and dry, as were the pastries.