Rooms were very nice and modern and had floor to ceiling windows. I really liked the design and the rooms are designed creatively so each room has somewhat of a corner window. The shower was also very nicely designed and roomy. The atmosphere of the hotel was excellent. Elevator music and pool music were all excellent. There are pool parties on Saturday afternoons, I guess it's a good thing or a bad thing depending on what you're looking for. It was a little too "college-y" for my tastes. I would have preferred something a bit more "lounge-y" but that's just personal preference. If you're planning on enjoying the pool, don't go on a Saturday as everyone is packed in like sardines. Front desk staff was not very helpful upon first arriving. There was a line and a 2nd staff member came up and stood at her desk. She looked right at us and then proceeded to just stand there. It took us asking if she was open to get her to help us. Also, they need to update their in room audio systems, they were only compatible with iPods and iPhones with the old 30 pin connectors. Seriously guys? That was 4 years ago. Use a more standard format like audio line in or Bluetooth so everyone can enjoy. Water pressure in the shower was not the greatest. It was barely even coming out toward the end of my shower.
big room no wifi in the room
Clean, great location. The gray haired gentleman with a mustache that was on duty late that evening was very rude.
The staff is very friendly & helpful and the lobby and grounds are nice Old hard cookies, dirty looking rooms that need serious updating
Location, Clean Room was so far from the lobby we had to drive to the lobby to have breakfast!
Landscaping of property. Pool areas. Room was a little outdated. hd TVwould have been nice in room. Larger tv in room.
Friendly, helpful staff. Nice room.
The place was big and the staff was very helpful. The rooms were clean and big. The only thing I would say is the wifi was giving everyone trouble had to pay but the staff refunded me the money just wish is was simpler.
Good location. Manicured landscape. Close parking not readilly available.
quiet. rooms old and a little tired. closest ice machine didn't work. room door did not close on its own. bed a bit old.
Beautiful pool, lovely breakfast, really great value for the price
Everything was very clean and neat
Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)! While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.
space is cool but as with most of these boutique hotel projects reconstruction is starting to show wear there is a new giant building project going on across the road and they start construction at 7:00 am checked in after hours took us three attempts to get our room even gave us keys to someone elses room by mistake
Great renovation with comfortable rooms and all amenities. WiFi was fair but should be improved. Pool area needs staff to remove cig butts and not pour drinks out in seating area around pool...unsanitary and lazy. Some bar tenders made people wait a lot longer for drinks at bar where as wait staff were good.
The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel. The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.
Staff were friendly and accommodating. Beautiful resort.
The location and ease. Our sink was clogged when we arrived.
Unique hotel with great style. Comfortable and relaxed.
Location for business and shopping. Cleanliness and poolside bar.
nice swimmingpool; good beakfast; nice staff
Pool was pretty good, nice gym setup, good food options, excellent service. Location good for Scottsdale and surrounding areas, a little far from central Phoenix and beyond, but traffic is not a problem so that's not a big deal. Happy that they hand out plenty of bottled water and have water available at the pool and in the lobby. Access to the spa was also a plus. We were stuck in an outdated room with old double beds, an old and too-small bathroom. There weren't many plugs near the beds (like on the tiny night stand) to charge phones and other devices. We had to request a fridge as it wasn't in the room automatically, and there isn't a microwave either. The TVs were problematic as they were in the midst of updating their system, so sometimes the TVs were completely down, with no signal. The TVs on the gym cardio machines were down the entire time.
Beautiful grounds, staff was great, beds were quite comfortable Breakfast buffet a little pricey
Close to the areas we wanted to visit, very clean & easy to find. Staff were very friendly, good facilities.
Concierge was snooty
Location Housekeeper try to open the door without notice to accommodate somebody else late night. We found leftovers of food and roaches behind the freezer. Front desk didn't apologize adequately.
All you need is on site and transportation is readily available
Very classic hotel but good though. The room was big and clean. The swimmingpool is very nice with nice chairs and nice atmosphere. No remarks.
Beautiful pools and helpful staff. Luxurious rooms and a fun bar.
Clean. Sufficient and close to where I was going. We were given a room very far away from check in and parking when they had many available rooms closer.
The ambiance and the courteous friendly treatment. It was a 5-star experience for a third of the normal price. nothing at all
The hotel is in a nice environement. There is an Extra charge of $16 a day from the hotel that does not appear from the site.
Price was reasonable Super small room No garbage bags Terrible view
The sewer odor was very alarming in the room. The hotel moved me to another room when I called about the odor but the same smell permeated that one also. This problem needs serious and immediate attention to correct. I spoke with several other guests and they experienced the same issue so it appears to be pretty widespread. If This facility belonged to me, I would get it corrected fast.
The spacious rooms with excellent bathrooms and toiletries and good quality furniture.
The Hotel Is very nice The only thing that I didn't like is that I had to pay 16 $ on top of the price of the Hotel, for services that I didn't use, but overall was so convinient that it doens't matter.
The staff were really nice to us and it was a very relaxing stay. I don't think they should charge people for the extra each day for use of the fitness center etc. unless they are interested. I did not mind but the customer ahead of me was not happy and I did not use any of the extra things except the pool.
Comfort; Excellent restaurant
location by nightlife and old town, price, room size, cleanliness, breakfast sandwiches The room was kept very cold. I had to keep turning down the AC.
The rooms were designed great and the breakfast was better than expected. I was charged a fee at checkout that I was not told about and then when I called to ask about it, no one would say what it was. I was told I would get a bill in the mail. It has been one week and no bill. I still don't know anything. This alone, even though my stay was great, will keep me from coming again.
Within walking distance to lots of restaurants and shops.
The location and the little breakfast
The room design / arrangement. The comfort of the bed. The misting system at the pool. The proximity to places to go in town. The breakfast / snack offerings that were included in the room cost. Most of all the front staff was always eager and ready to help and well informed The music at the pool; no country music was being played. The entrance to the pool required a room card to enter instead of just accessibly directly from the lobby.
staff was very nice and helpful!111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111
Nice room, bigger than expected. Initially they tried to give room on first floor and said it would be noisy as it was near club across the street and I objected and the manager immediately found a more suitable room which was much appreciated. Breakfast was just okay. Eggs tasted powdered.
We like the location and atmosphere provided by this hotel. It is great to have a breakfast available. The hotel staff is outstanding. All project themselves well. They look like they are there to address any issue with a quick and sound solution. However, we have never had any issue. This is our first choice, when coming to Phoenix for a long weekend.
Good breakfast pleasant staff Noise. Noise street noises, hallway noises tilll 2 /3 am. on first floor. To bad nice hotel
One you figure the parking situation out, getting from the room to your car is a breeze Bath / shower is like Best Western quality. Parking lot is a bit confusing
Well executed overall in terms of aesthetics, efficiency and convenience. Exceptional staff. Robust offerings, notably breakfasts. No airport shuttle. A little difficult to locate initially. Neither is a deal breaker.
I loved the set up as well as I loved the view from my room and the cleaniness
hard to locate access road
Late check ins were available. Really nothing. My wife and I stayed only one night.
Bed was comfortable, and the location was ideal for us The plumbing in the bath/shower combo didn't work properly. The tub faucet would still be running at the same time as the shower head, so the it was a race to see if the tub would be filled by the time you were showered.
The staff was amazingly helpful, polite, and friendly. The property is beautiful, location is excellent, and rooms are top of the line for the money. Nothing!!! :)
Swimming pool was great.... Room was modern and very clean. Location to Downtown Scottsdale is perfect. The only thing that needed updating was the mattress. It felt soggy lumpy . Woke up with a sore back. Girlfriend also Complained about soreness.
location and privacy the thermostat was a little confusing
Upgraded us to a room with jacuzzi which was super nice of them. And very comfortable beds Check in process took longer than expected and they weren't busy
Updated furniture, clean, and comfortable Nothing everything was great
Loved the whirlpool tube, the bed was 2 die for and having microwave and refrigerator was the best ever I don't think we had a bad experience at all
Great location, clean, quiet, and efficient
I like the enviorment and staff's attitude and consideration.
It was a very secure, clean place with lots of room and the beds were very comfortable.
Hotel was clean, staff was friendly and accommodating.
Decent, clean facilities. Plenty of space. pleasant courteous staff. Convenient for guests coming through Scottsdale Airport. Shuttle service Ok. Might be better if on schedule.
Hotel was almost empty and hence quiet, user-friendly, and easily able to cover all needs. Bathroom was very tiny
Nice, pleasant hotel. Workout facilities were just barely ok.
The staff went out of their way to answer my questions and to make my stay pleasurable.
We have stayed here before and found the resort to be clean and comfortable. The staff are very helpful and friendly. A buffet breakfast was included in the rate and there was a variety of dishes available. There is free internet available in the Lobby and a guest laundry. We will definately return for another stay.
Great location, fantastic value for money Rooms are a little dark and bathrooms are very small.
Bathroom very small
Good value good location for what I wanted - IE to be near the Westin. Rooms were a nice size and the hotel was quiet. A little old but to be expected.
Breakfast excellent- Beds comfortable Tv's very poor quality-bathroom tiny
The beds are comfy, temperature is always right in the room. Hate the headboards, you can't lean against them without falling through. The pool is always cold, and the bubble jets dont work in the hot tub. These have been ongoing problems (years). The breakfast staff can't keep up with demand and they quit setting out food at 8:30, even the milk for cereal, which I think is a bit ridiculous even if you're trying to save money.
The hotel staff was very helpful and, although, every guest that came down for breakfast asked when there would be more food out, the breakfast staff was curious and quick to refill the food (it was just VERY busy) The TV in the room was really old and the sheets and towels didn't feel like they use fabric softener, but it was a great value for the price!
The entire experience was relaxing and surpassed my expectations. With multiple restaurants and all the amenities one could want, there is little reason to leave the property except to hike. Some minor issues with lack of professionalism from the staff.
Gorgeous grounds. Beautiful room. Awesome bathroom An $80 erroneous charge had to be removed and it took at least 30 minutes
One of the true gems among the large Scottsdale resorts. Updated nicely, quiet and spacious. Plus, amazing views of Camelback Mountain. If you get a chance to stay here - take it.
When we first checked in our room was not what we expected and had a odd scent. I mentioned it o the front desk who then promptly moved us and made ever effort to make us comfortable. The new room was perfect and what he has hoped for. The staff No. the poll was gorgeous. Groyhds wee breathtaking. Staff was over the top nice.
Beds were comfortable. Location was great. The A/C needed to be repaired one night but hotel gave us a $100 credit which was great! Also, the A/C was a little load being it is in closet next to bedroom.
Simple, clean, convenient place to stay at a great price with nice people. Rooms include full size refrigerator and basic kitchen, comfortable bed, fine TV. Great price near ritzy resorts. If you just need a home base for a trip to this area, you can't find a better value.
Descent Scottsdale location "Full Kitchen" is very basic and dated, but works. Not 1 utensil, pot, pan, cup, plate, bowl, etc. Most other kitchen type places have something you can eat with. This has zero. Bathroom and kitchen are co-located. Workable but kind of odd. Price a bit high for what you get but Scottsdale location allows it.
Cheap and close to my Conference at the Westin Kierland. Older property, so shower knob got stuck, elevator was scary.
Overall not a bad place to stay. Rooms were clean besides slme stains on the carpet. Location was good too, relatively nice part of town and lots of shops and restaurants within a short distance. Checking in took much longer than it should have. GIrl working at the front desk took a personal phone call as she answered it "hey baby" and was laugjing and giggling. Was on the phone for about 15 minutes while my fiance and I were trying to check in, and she was talking to us with hand signals while she was on the phone. When she hung up she said it was her manager... Beds were not comfortable at all, woke up with a back ache. Weird smell in the hallways that crept into our room.
The breakfast and evening drinks was a great money saver n/a
Hot breakfast included and also Free drinks and cocktails every evening. televisions need updating.
We'all return since the room and food were exceptional.
pleasant friendly helpfull staff, good start to the day with the breakfast. the front pool area needed some work doing to the surface, pieces sticking up between the jouints
Adult pool is great, staff is professional and very accommodating. The grounds are in prefect condition. The spa is on the smaller side compared to the other resort spas in the area. Park in the self parking for free other wise you pay for the valet service. The resort is right across the street from Keirland Commons (great shopping) the resort offers discounts at most of the stores in the commons. Make sure you check in with the concierge to get the discount brochure. Nice gym Free wifi in the lobby but only for an hour each day.
Beautiful hotel with view of amazing gold course. Nice paths to walk on. Lazy river. Heavenly bedding is so comfortable. Quick check in and out. We had the free breakfast buffet included. Delicious!. Great shops and restaurants nearby, Our room was one of the few with a view of a wall. Disappointing. Our first day, we left the room for 6 hours only to come back and the room had not been cleaned.
I am fine I stayed at the Vilas last year. -2009 My hotel room had a lot of webs and the walls were dusty and there were wayto many cock roaches we saw three and caught one for the exterminator
The linen in the room had an old stinky smell. I think we just gotna room thatbwas either not used for a very long time, or linens on the bed (including bath robe) that were old. It was very uncomfortable for me to sleep in that bed. They just need to make sure their linen are fresh! I pais over $200/night for a stinky bed.
We planned same day travel and we were met with friendly staff, beautiful grounds and many amenities. It was a perfect quick trip for golf, spa, pool and relaxation. It is close to neighboring shops and dining!