Simpatia Retirar as alcatifas em todo o hotel e assim diminuir o cheiro a humidade
Fizeram pouco caso de minha reclamação. A luz do closed pifou duas vezes e não arrumaram. Na saida, colocaram despesas a mais para ver se "colava".
Do ambiente do hotel. Que o hotel utilize taxistas que não sejam tão ladrões com os turistas e que forneçam informações mais detalhadas.
As instalações e o ambiente são muito agradáveis, com exceção do carpete que favorece crises de alergia. Durante a estadia, por duas vezes a estrutura para servir o café da manhã no horário das 8:00h mostrou-se, absolutamente, insuficiente: faltaram mesas, talheres, copos e pessoas para servir.
Localização e instalações O hotel não respeitou o pacote romantico proposto pelo booking no que diz respeito a amenidades(cortesias: garrafa de espumante, chocolates e city tour).
Os quartos novos
Gostei da cama e do tamanho do quarto, da vedação contra a luz, das poltronas e da mesa de trabalho, maciez do carpete, o lobby do hotel Do preço do frigobar, do ruído na área de fumantes, presença de cheiro de cigarro na área de não fumantes, da ausência de interruptor de luz do quarto na cama, piscina não coberta ou aquecida, carpete provocou alergia e tem um cheiro desagradável, café da manhã caro mal organizado e pequeno para o porte do hotel chegando a ter fila de espera
Não gostei e nem de perto foi o que esperava
Do ambiente requintado e do conforto.
Nice large pool. Breakfast was good. Filthy. Was 5 stars 30 years ago, now 2. But if you only pay a 2 star price, it's ok.
Location was convenient. Facilities were old as well as linens, technology, etc.
Decent value Lack of bar service around the pool area at night. Rooms need refurbishing
the breakfast The bed,The sheets and the towers
Staff was helpful and friendly. Food was satisfactory in the dinning facility. Check in and check out was organized. Parking is limited and it doesn't matter if you are a guest or local casino patron. When I checked in the front desk said I didn;t have a reservation, then said it was for only one day not two as my form indicated. I received my two days without problem.
They ripped me off... I had a friend come in the morning at 10am to pick up some stuff and say hello - They charged my Credit Card an extra $50 for having my friend come to my room for 20 mins!! Unreal
Eu amei a piscina Eu não gostei do serviço ruim ao cliente na recepção, era rude e não era profissional.
Limpo e confortável Eles cobram por hóspede. Eu estava viajando com meus dois filhos e eles me cobraram extra por cada um.
Eu tenho um tempo difícil encontrar soluções Ninguém poderia não me ajuda
Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time. The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.
Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive. 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.
Hotel Palacio é um trabalho permanente de arte Um hotel muito simples preenchido com um consistente colonial em todo homenagem. O viajante vai desfrutar de sua localização e proximidade de autenticidade. A luz brilhante do lado de fora da minha porta foi irritante durante a noite.
Nice staff- reasonably clean. Not at all luxurious. Had to request towels and some basics daily. Very small rooms. Terrace is nice. Good if you need a place to sleep and won't be spending much time on the property. Friendly staff. Good price Two small towels daily- no hand towels, wash clothes, etc. small small rooms. Bed not great. Sheets not great. Shower did not have hot water some days.
Hi! , We love everything in there, we feeling like our own home,. Thanks you Oh! the meals, you have to make some changes in the menu, like Dominican foods sometimes.
Good service Location is close to historic center Room was some short Taxi from/to airport is $40 (30 minutes)
The view was outstanding and the staff were very attentive. The facility was nice, but there were a few issues with the conference rooms, electricity and water issues. The rooms were just ok. The decor is very basic and one of my colleagues complained that she felt a bit claustrophobic in her room. We tried to hook up the computer to the tv via a cord-- and the hotel only has one remote control (for the entire hotel) that changes the inputs on the tv. The prices for the buffets/food were ridiculous. $35 for lunch plus 28% in taxes. This includes the 18% ITBIS and does not include tip.
kindness, efficiency, very good food
I liked the restaurante service and the breakfast I dident lile the smell of the rooms. Too humid.
The rooftop pool and lounge. the views were great. how small the business center was.
Location room are small,bed is uncomfortable, they have a discotec on first floor and you are able to listen the music even if you are in the 4 floor until 3-4 am so you are unable to rest, staff with some exceptions are not friendly at all,bathroom is not good that's why they don't have pictures of there bathroom online, elevator if there is 2 people in there you are crowed, parking is uncomfortable I wouldn't recmmended
A relação preço-qualidade da estadia é honesta, embora o Napolitano não seja um hotel de luxo. Gostei da postura cortês e atenciosa do mensageiro, da camareira e dos garçons que atendem no restaurante. Tem um "cash dispenser" do Banco Popular no hall da recepção, o que nos dá tranquilidade para sacar dinheiro com segurança. Há alguns serviços e facilidades que ajudam na avaliação positiva do hotel: cabeleireiro, um pequeno spa para massagens, uma boa piscina, um casino (para quem gosta). Achei o pessoal da recepção um pouco rude. Ao tomar banho, a ducha literalmente inunda o banheiro; uma pequena peça plástica na borda da banheira resolveria este problema facilmente. Os lençóis já estão velhos; necessitam troca. O carpete do quarto está soltando. Na noite de sexta para sábado, o movimento da rua em frente (movimento intenso de carros e caminhões, jovens de divertindo) impede o sono tranquilo dos hóspedes.