Do ambiente do hotel. Que o hotel utilize taxistas que não sejam tão ladrões com os turistas e que forneçam informações mais detalhadas.
As instalações e o ambiente são muito agradáveis, com exceção do carpete que favorece crises de alergia. Durante a estadia, por duas vezes a estrutura para servir o café da manhã no horário das 8:00h mostrou-se, absolutamente, insuficiente: faltaram mesas, talheres, copos e pessoas para servir.
Localização e instalações O hotel não respeitou o pacote romantico proposto pelo booking no que diz respeito a amenidades(cortesias: garrafa de espumante, chocolates e city tour).
Simpatia Retirar as alcatifas em todo o hotel e assim diminuir o cheiro a humidade
Não gostei e nem de perto foi o que esperava
Fizeram pouco caso de minha reclamação. A luz do closed pifou duas vezes e não arrumaram. Na saida, colocaram despesas a mais para ver se "colava".
Gostei da cama e do tamanho do quarto, da vedação contra a luz, das poltronas e da mesa de trabalho, maciez do carpete, o lobby do hotel Do preço do frigobar, do ruído na área de fumantes, presença de cheiro de cigarro na área de não fumantes, da ausência de interruptor de luz do quarto na cama, piscina não coberta ou aquecida, carpete provocou alergia e tem um cheiro desagradável, café da manhã caro mal organizado e pequeno para o porte do hotel chegando a ter fila de espera
Do ambiente requintado e do conforto.
Room Is Okay. Acceptable I Do Complain How Charge 2 Persons Breakfast With 1 Coke USD46.- As You Know This Hotel Like About $---.- Value Per Night And Food Test Not GOOD I can Give You Rate 2~3 From Level 10
The lobby and restaurant were very nice; food was good and staff was very pleasant and professional. The balcony off the bedroom is a very nice touch The room seemed a little dated; the bathroom toilets was not a good touch, looks like the toilet in a public restroom and climbing in the tub/shower is not something you want to do...
Great location; walking distance from the colonial zone and right by the sea. Well maintained property.
Location and spacious room Lobby needs some better decor. Other nearby hotels had beautiful lobbies. However, theven rooms at this hotel where nicer
everything iapply for one bed and i got 2
Location Hotel employees were very rude and tried to make things very difficult mean while other hotel employee was amazing and if it wasn't for him I would have checked out! Thank you!
This guest did not leave comments about this hotel.
The location The staff were not friendly, The sheet in my room did not smell good at all. Had to call for the maid to change them.
Room, location, etc They charged my wife for breakfast when it's for two person
Il like the Food it is very clean and the staff was very nice the wifi was very good no issues I didn't like the bed very uncomfortable and the towel wasn't great they need new bed and towels my body was kind of ache by sleeping in the bed
The location to the center of the center is the only plus! The construction and the smell of raw sewage made me sick to my stomach. They pictures are obviously doctored bcause the rooms were small! They charged me $80 USD extra because I brought another person! This place sucks and will never stay there again!
For the price, nothing about this hotel was really worth it. I didn't like anything. The shower was very small, the way they set up the minibar was deceitful. I figured the stuff was free to make up for such low quality. Literally over $60 for snacks you could get at a store for $10 or less. There's a little booklet that had prices but it's basically hidden. They did that on purpose. The room had nothing special in it. Felt kind of gross too but it was pretty expensive. I can't recommend this place.
I liked the fact it was close to nightlife, shops, parks and restaurants. The rooms were clean and the staff was friendly. I was greeted with a glass of champagne as soon as I walked in the door to check in. I would stay here again and would recommend it to friends. The only thing that was a downfall was my bed was a bit hard. My friend as staying in another room and his bed was as soft as could be. I guess I got a bum deal when it came to my bed...
Even do I've prepaid my room when I arrived short after mid night they confirm they had my reservation but they gave my room to some one else and hotel was completely full
Location and breakfast
For "Santo Domingo" this hotel is fairly priced for it's star rating. It's an older building, but recently renovated and redesigned inside. The lobby and rooms are modern with new baths (CAUTION: slippery shower tiles!). The rooms and public areas are clean. Even though the hotel is facing a main avenue (27. Febrero), the rooms are surprisingly quiet. I know Santo Domingo well, the location is "OK" if you just stay overnight or are OK with taking a taxi to most everything. There are NO good dining opportunities besides the hotel restaurant. The two malls at "walking distance" are some of the older malls and only have food courts and the better of the two may be too far a night. The hotel restaurant is food wise OK. Sadly the staff is too busy checking their messages on their cell phones and discussing them with each other. I had to get up from my table twice. Getting some coffee and desert after dinner, took 15 mins to get a waiter. Another 30 mins after TWO warnings (the last one ALOUD across the room offering to either bring the coffee and pastery in one more minute or the Chef... 2 mins later we finally got the coffee and pastery). Breakfast buffet is "OK" but again the "service" is lacking training and supervision. Storing bags for a few hours after check out is interesting again. The desk manager has a room for it, but no clear process, has to find some paper and scribble on it. Checkout is another point of discussion. People checking out before us criticized and questioned the transparency and clarity with which the credit card "security hold" was being handled. This is typical in Dominican Hotels! My advice is NOT to use any extra services or pay them cash against a receipt. So that the deposit/hold/freeze can simply asked to be canceled. While there were 3 people at the front desk, only one was handling customer flow. The manager seemed busy with himself and an other "customer assistant" was very busy ignoring customers. All in all, it seems there needs to be training, training, training and supervision. While the rooms are fairly freshly renovated, some of the materials used are not commercial grade, and some are just not appropriate or safe, which is typical for Latin America. The shower floor tiles are not meant for wet areas and are extremely slippery (a rubber mat is included, USE IT!). The room furniture is already showing signs of suffering from the humidity (electrical power in the DR is very expensive, so they turn the AC off when nobody is using the room.... composit board can't handle the humidity, and I am afraid it won't age well under commercial use and abuse). At our room's bath room entry there is an un-framed person-sized mirror FLOATING on pins. Anybody falling, or leaning on the mirror will break it and may be badly hurt. Keep in mind, weather you are American or what ever you are, the DR has no liability laws like the US. So use caution... not just at this hotel!
Great location for business. Very modern facility. NFC activated elevator and the room gains power with your room key. Staff is very welcoming and eager to help. Internet works, specially in the dinner up stairs. Beds sheets are clean. Through the room, there are well placed complimentary water bottles, including one in the bathroom and several more in the small refrigerator. Room has a kitchenette, coffee machine and towel robes. Spacious & modern bathroom with beautiful fixtures and hot water. Overall, rooms look very modern, staff is very friendly, location is pristine, Continental Breakfast is very good and the view from the dinner is wonderful. If you're looking to spend a night or two near the city, this can go on your list for up to $80/night. Unclear and confusing entrance to the hotel from the main street. Night staff is not trained as well as the daylight staff. Staff would not inform of the room key operations (NFC). Internet is slow in the rooms and cuts off very often. Beds are lower than expected and the room isn't as clean as it might look. The chair of the desk is kind of uncomfortable to work on it as it is not a desk chair but one of those plastics with metal you would use at a party. I found several instances of long hair, apparently from previous guests on the carpet. The bathroom had stains on the floor and there were residues of someone who probably threw up near the lower left side of the bathroom door. Also, the beautiful sink fixtures were in need of a dry cloth swipe and the shower head had mold and water residues accumulated on it. Although bathrooms are modern and spacious, the shower glass that protects the water from flooding the floor, is too short, so water do goes out into the bathroom floor. In all, this hotel has the infrastructure to be a very good little gem but small management details need to be addressed first. Just then, it'll be worth more than $80 per night.
Good location; good breakfast; excellent AC in rooms. The beds were very comfortable. This property is priced well. Cockroaches in room 1st night; poorly trained staff - terrible customer service skills. Internet service was intermittent.
The Hotel in general was decent. It was clean and updated and the breakfast buffet was good with a lot of variety. The customer service at the hotel was beyond bad, it was the worst service I have ever experienced. We had an issue with our reservation not being found and although I had a print out of the confirmation with all the information and showing it had been pre-paid, the check in clerk would not accept it because he did not know who Kayak was. He said I had to put a deposit down in order for him to give us a room. He also did not let us borrow the phone to call Kayak's customer service line to correct the issue, nor did he want to call. I have worked in a hotel in his exact position and if someone showed up with a reservation confirmation, it was my responsibility to create the reservation based on the confirmation sheet and deal with the vendor myself. As a person providing a service, the goal is to give the guest and wonderful stress free stay, not make it unbelievably impossible to check in to the hotel at 2 o'clock in the morning. In the end I ended up borrowing a cell phone and calling Kayak and had our room within 10 minutes, if he would've just picked up the stupid phone all the this frustration and this bad review would've been avoided.
Nice staff- reasonably clean. Not at all luxurious. Had to request towels and some basics daily. Very small rooms. Terrace is nice. Good if you need a place to sleep and won't be spending much time on the property. Friendly staff. Good price Two small towels daily- no hand towels, wash clothes, etc. small small rooms. Bed not great. Sheets not great. Shower did not have hot water some days.
The rooftop pool and lounge. the views were great. how small the business center was.
kindness, efficiency, very good food
I liked the restaurante service and the breakfast I dident lile the smell of the rooms. Too humid.
the breakfast The bed,The sheets and the towers
Location was convenient. Facilities were old as well as linens, technology, etc.
Staff was helpful and friendly. Food was satisfactory in the dinning facility. Check in and check out was organized. Parking is limited and it doesn't matter if you are a guest or local casino patron. When I checked in the front desk said I didn;t have a reservation, then said it was for only one day not two as my form indicated. I received my two days without problem.
They ripped me off... I had a friend come in the morning at 10am to pick up some stuff and say hello - They charged my Credit Card an extra $50 for having my friend come to my room for 20 mins!! Unreal
Nice large pool. Breakfast was good. Filthy. Was 5 stars 30 years ago, now 2. But if you only pay a 2 star price, it's ok.
Decent value Lack of bar service around the pool area at night. Rooms need refurbishing
Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time. The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.
gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective. nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.
Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity. The bright light outside my door was annoying at night.
Quaint Clean Attentive staff Deliciouso breakfast! We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.
The hotel was situated right in downtown. They were very close to the night seen to. You just had to grab a cab. I will definitely stay there again. They have a breakfast that was really good too. The best part of this hotel... that you are in touch with Dominican Republic culture... not like a resort... you are with the people. REALL GOOD! As a fitness guru... they have lots of cardio equipment and good ones too. The weight machine... wasn't that impressive.
the hotel its near everything its convinience / only thing no etntertaiment. but clubs movies and restaurant are close by. so .\nhotel its very clean lobby its ok no bad. securty very friendly.\ni would saty again
I cannot help but compare this hotel with the Barcelo, which is located on the same street. At the Marriott, the rooms are clean and comfortable. The staff is agreeable, polite and efficient. The stay is totally different from the 'Barcelo experience'. I only wish they had a little more choice at the restaurant, although I really recommend the steak. It was fabulous!
This hotel is in a very good location, close to the main attractions, $10 US will get you to the city center. Some very nice clubs in the area with beautiful girls. Just ask around where to go. Hotel food is not good, but theres some restaurant in the area.
I stayed at this hotel for one week,the best part of my stay was the staff,very wamn and understanting.
The hotel is beautiful inside! Everything was very clean and it could easily have been a hotel in the US. When we called to get directions, the staff was not very helpful so it took us awhile to find the hotel.
We visit Santo Domingo often since my wife's family lives in the capital. We have stayed at this hotel two times within the past year. We always look online for this hotel first. Everyone is very friendly, and you are right near everything.
Service was phenomenal! Breakfast was a plus. Need some TLC, ie., locks in doors, some ceiling leaks, but nothing major.
The personal was afable and helpfull. The price I fund that local pays 60% less of what I was paying for the room. Hotels taxis charge 100 pesos more than other taxis. Furniture to old, telephone did not work properly and for local calls they charge $ 0.50 per minute.
Service was great, in a prime and safe location. Relatively close to the colonial zone if you don't mind driving for 10-15 minutes Everything worked out nice for us.
The staff was superb!! Every member was so attentive to serve and help. Tips are always welcome for them, so please do. Some TCL needed, and some humidity on some walkways.
Staff were very accommodating and dealt with the issues that we had promptly Bit dated, location not good rather a poor area.
A relação preço-qualidade da estadia é honesta, embora o Napolitano não seja um hotel de luxo. Gostei da postura cortês e atenciosa do mensageiro, da camareira e dos garçons que atendem no restaurante. Tem um "cash dispenser" do Banco Popular no hall da recepção, o que nos dá tranquilidade para sacar dinheiro com segurança. Há alguns serviços e facilidades que ajudam na avaliação positiva do hotel: cabeleireiro, um pequeno spa para massagens, uma boa piscina, um casino (para quem gosta). Achei o pessoal da recepção um pouco rude. Ao tomar banho, a ducha literalmente inunda o banheiro; uma pequena peça plástica na borda da banheira resolveria este problema facilmente. Os lençóis já estão velhos; necessitam troca. O carpete do quarto está soltando. Na noite de sexta para sábado, o movimento da rua em frente (movimento intenso de carros e caminhões, jovens de divertindo) impede o sono tranquilo dos hóspedes.
The historic aspect Location wasn't in the best neighborhood
This hotel was my favorite part of my trip to Santo Domingo. The hotel is a tourist attraction in its own right! It is simply beautiful! The hotel is also very conveniently located to all the attractions in the Zona Colonial and the Malceon. GREAT hotel! Leaving!
This hotel is a dream come true. We slept in a 17th century convent with all the modern amenities of this one. Hotel Employees have so much class & social skills that they can work in the best hotel in Paris. We can't think of anything. Really!!
The room was clean. Nice size pool. The staff doesn't speak English.
We spent a wlhole day with out water and light went several time in two occasions for half a day
The staff was awesome. Very friendly and attentive. Bedrooms are air conditioned. The music and atmosphere were decent. Not very lively. Karaoke shoved into an unappealing room away from everything.