Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Simpatia Retirar as alcatifas em todo o hotel e assim diminuir o cheiro a humidade
Fizeram pouco caso de minha reclamação. A luz do closed pifou duas vezes e não arrumaram. Na saida, colocaram despesas a mais para ver se "colava".
Localização e instalações O hotel não respeitou o pacote romantico proposto pelo booking no que diz respeito a amenidades(cortesias: garrafa de espumante, chocolates e city tour).
Do ambiente do hotel. Que o hotel utilize taxistas que não sejam tão ladrões com os turistas e que forneçam informações mais detalhadas.
Não gostei e nem de perto foi o que esperava
Do ambiente requintado e do conforto.
As instalações e o ambiente são muito agradáveis, com exceção do carpete que favorece crises de alergia. Durante a estadia, por duas vezes a estrutura para servir o café da manhã no horário das 8:00h mostrou-se, absolutamente, insuficiente: faltaram mesas, talheres, copos e pessoas para servir.
Gostei da cama e do tamanho do quarto, da vedação contra a luz, das poltronas e da mesa de trabalho, maciez do carpete, o lobby do hotel Do preço do frigobar, do ruído na área de fumantes, presença de cheiro de cigarro na área de não fumantes, da ausência de interruptor de luz do quarto na cama, piscina não coberta ou aquecida, carpete provocou alergia e tem um cheiro desagradável, café da manhã caro mal organizado e pequeno para o porte do hotel chegando a ter fila de espera
gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective. nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.
Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity. The bright light outside my door was annoying at night.
Quaint Clean Attentive staff Deliciouso breakfast! We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.
Decent value Lack of bar service around the pool area at night. Rooms need refurbishing
the breakfast The bed,The sheets and the towers
Location was convenient. Facilities were old as well as linens, technology, etc.
Staff was helpful and friendly. Food was satisfactory in the dinning facility. Check in and check out was organized. Parking is limited and it doesn't matter if you are a guest or local casino patron. When I checked in the front desk said I didn;t have a reservation, then said it was for only one day not two as my form indicated. I received my two days without problem.
Nice large pool. Breakfast was good. Filthy. Was 5 stars 30 years ago, now 2. But if you only pay a 2 star price, it's ok.
They ripped me off... I had a friend come in the morning at 10am to pick up some stuff and say hello - They charged my Credit Card an extra $50 for having my friend come to my room for 20 mins!! Unreal
Even do I've prepaid my room when I arrived short after mid night they confirm they had my reservation but they gave my room to some one else and hotel was completely full
Great location for business. Very modern facility. NFC activated elevator and the room gains power with your room key. Staff is very welcoming and eager to help. Internet works, specially in the dinner up stairs. Beds sheets are clean. Through the room, there are well placed complimentary water bottles, including one in the bathroom and several more in the small refrigerator. Room has a kitchenette, coffee machine and towel robes. Spacious & modern bathroom with beautiful fixtures and hot water. Overall, rooms look very modern, staff is very friendly, location is pristine, Continental Breakfast is very good and the view from the dinner is wonderful. If you're looking to spend a night or two near the city, this can go on your list for up to $80/night. Unclear and confusing entrance to the hotel from the main street. Night staff is not trained as well as the daylight staff. Staff would not inform of the room key operations (NFC). Internet is slow in the rooms and cuts off very often. Beds are lower than expected and the room isn't as clean as it might look. The chair of the desk is kind of uncomfortable to work on it as it is not a desk chair but one of those plastics with metal you would use at a party. I found several instances of long hair, apparently from previous guests on the carpet. The bathroom had stains on the floor and there were residues of someone who probably threw up near the lower left side of the bathroom door. Also, the beautiful sink fixtures were in need of a dry cloth swipe and the shower head had mold and water residues accumulated on it. Although bathrooms are modern and spacious, the shower glass that protects the water from flooding the floor, is too short, so water do goes out into the bathroom floor. In all, this hotel has the infrastructure to be a very good little gem but small management details need to be addressed first. Just then, it'll be worth more than $80 per night.
Location and breakfast
For "Santo Domingo" this hotel is fairly priced for it's star rating. It's an older building, but recently renovated and redesigned inside. The lobby and rooms are modern with new baths (CAUTION: slippery shower tiles!). The rooms and public areas are clean. Even though the hotel is facing a main avenue (27. Febrero), the rooms are surprisingly quiet. I know Santo Domingo well, the location is "OK" if you just stay overnight or are OK with taking a taxi to most everything. There are NO good dining opportunities besides the hotel restaurant. The two malls at "walking distance" are some of the older malls and only have food courts and the better of the two may be too far a night. The hotel restaurant is food wise OK. Sadly the staff is too busy checking their messages on their cell phones and discussing them with each other. I had to get up from my table twice. Getting some coffee and desert after dinner, took 15 mins to get a waiter. Another 30 mins after TWO warnings (the last one ALOUD across the room offering to either bring the coffee and pastery in one more minute or the Chef... 2 mins later we finally got the coffee and pastery). Breakfast buffet is "OK" but again the "service" is lacking training and supervision. Storing bags for a few hours after check out is interesting again. The desk manager has a room for it, but no clear process, has to find some paper and scribble on it. Checkout is another point of discussion. People checking out before us criticized and questioned the transparency and clarity with which the credit card "security hold" was being handled. This is typical in Dominican Hotels! My advice is NOT to use any extra services or pay them cash against a receipt. So that the deposit/hold/freeze can simply asked to be canceled. While there were 3 people at the front desk, only one was handling customer flow. The manager seemed busy with himself and an other "customer assistant" was very busy ignoring customers. All in all, it seems there needs to be training, training, training and supervision. While the rooms are fairly freshly renovated, some of the materials used are not commercial grade, and some are just not appropriate or safe, which is typical for Latin America. The shower floor tiles are not meant for wet areas and are extremely slippery (a rubber mat is included, USE IT!). The room furniture is already showing signs of suffering from the humidity (electrical power in the DR is very expensive, so they turn the AC off when nobody is using the room.... composit board can't handle the humidity, and I am afraid it won't age well under commercial use and abuse). At our room's bath room entry there is an un-framed person-sized mirror FLOATING on pins. Anybody falling, or leaning on the mirror will break it and may be badly hurt. Keep in mind, weather you are American or what ever you are, the DR has no liability laws like the US. So use caution... not just at this hotel!
Good location; good breakfast; excellent AC in rooms. The beds were very comfortable. This property is priced well. Cockroaches in room 1st night; poorly trained staff - terrible customer service skills. Internet service was intermittent.
Great location; walking distance from the colonial zone and right by the sea. Well maintained property.
Location and spacious room Lobby needs some better decor. Other nearby hotels had beautiful lobbies. However, theven rooms at this hotel where nicer
Room Is Okay. Acceptable I Do Complain How Charge 2 Persons Breakfast With 1 Coke USD46.- As You Know This Hotel Like About $---.- Value Per Night And Food Test Not GOOD I can Give You Rate 2~3 From Level 10
Room, location, etc They charged my wife for breakfast when it's for two person
Location Hotel employees were very rude and tried to make things very difficult mean while other hotel employee was amazing and if it wasn't for him I would have checked out! Thank you!
The location The staff were not friendly, The sheet in my room did not smell good at all. Had to call for the maid to change them.
The lobby and restaurant were very nice; food was good and staff was very pleasant and professional. The balcony off the bedroom is a very nice touch The room seemed a little dated; the bathroom toilets was not a good touch, looks like the toilet in a public restroom and climbing in the tub/shower is not something you want to do...
This guest did not leave comments about this hotel.
everything iapply for one bed and i got 2
No complaints...everything is perfect.
The architecture and plant integration.
The rastrillo architecture, excellent facilities and service, and outstanding Colonial Zone location. The breakfast buffet was expensive.
Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here. Any problems I had were taken care of so quickly I don't even remember what they were.
I am so happy to find a hotel of this caliber in Santo Domingo.....I will return again and again! The food, the service, the room, location for walking, everything was perfect. There is nothing to not like. Ok maybe a small desk in the room would be nice....but there is a business center.
Nice staff- reasonably clean. Not at all luxurious. Had to request towels and some basics daily. Very small rooms. Terrace is nice. Good if you need a place to sleep and won't be spending much time on the property. Friendly staff. Good price Two small towels daily- no hand towels, wash clothes, etc. small small rooms. Bed not great. Sheets not great. Shower did not have hot water some days.
The personal was afable and helpfull. The price I fund that local pays 60% less of what I was paying for the room. Hotels taxis charge 100 pesos more than other taxis. Furniture to old, telephone did not work properly and for local calls they charge $ 0.50 per minute.
Staff were very accommodating and dealt with the issues that we had promptly Bit dated, location not good rather a poor area.
Service was phenomenal! Breakfast was a plus. Need some TLC, ie., locks in doors, some ceiling leaks, but nothing major.
The staff was superb!! Every member was so attentive to serve and help. Tips are always welcome for them, so please do. Some TCL needed, and some humidity on some walkways.
Service was great, in a prime and safe location. Relatively close to the colonial zone if you don't mind driving for 10-15 minutes Everything worked out nice for us.
Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time. The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.