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The lobby and restaurant were very nice; food was good and staff was very pleasant and professional. The balcony off the bedroom is a very nice touch The room seemed a little dated; the bathroom toilets was not a good touch, looks like the toilet in a public restroom and climbing in the tub/shower is not something you want to do...
The location The staff were not friendly, The sheet in my room did not smell good at all. Had to call for the maid to change them.
Location and spacious room Lobby needs some better decor. Other nearby hotels had beautiful lobbies. However, theven rooms at this hotel where nicer
Great location; walking distance from the colonial zone and right by the sea. Well maintained property.
Room, location, etc They charged my wife for breakfast when it's for two person
Location Hotel employees were very rude and tried to make things very difficult mean while other hotel employee was amazing and if it wasn't for him I would have checked out! Thank you!
This guest did not leave comments about this hotel.
everything iapply for one bed and i got 2
Room Is Okay. Acceptable I Do Complain How Charge 2 Persons Breakfast With 1 Coke USD46.- As You Know This Hotel Like About $---.- Value Per Night And Food Test Not GOOD I can Give You Rate 2~3 From Level 10
A relação preço-qualidade da estadia é honesta, embora o Napolitano não seja um hotel de luxo. Gostei da postura cortês e atenciosa do mensageiro, da camareira e dos garçons que atendem no restaurante. Tem um "cash dispenser" do Banco Popular no hall da recepção, o que nos dá tranquilidade para sacar dinheiro com segurança. Há alguns serviços e facilidades que ajudam na avaliação positiva do hotel: cabeleireiro, um pequeno spa para massagens, uma boa piscina, um casino (para quem gosta). Achei o pessoal da recepção um pouco rude. Ao tomar banho, a ducha literalmente inunda o banheiro; uma pequena peça plástica na borda da banheira resolveria este problema facilmente. Os lençóis já estão velhos; necessitam troca. O carpete do quarto está soltando. Na noite de sexta para sábado, o movimento da rua em frente (movimento intenso de carros e caminhões, jovens de divertindo) impede o sono tranquilo dos hóspedes.
If you leave you're overly Rosy expectations in the United States this is an awesome hotel. If you want to nitpick things go spend $200 a night somewhere. This is in a good area with a really cool cafe 40 meters away and it is a 15 minute walk from Conde Street which is very popular and full of shops. I also highly recommend Mandela Pub. It is an expat place and plays really good jazz and classic rock and is run/owned I think by a Spanish lady. The staff at the hotel was super friendly and generally worked hard to meet expectations. I only know 17 1/2 words in Spanish but fortunately can smile fluently in Spanish. There were a couple people who spoke English. The worst thing I could say it about it is that it took me three tries to get some towels when the cleaning lady didn't put any in the room after removing the ones in there. There is a good, very polite cook at breakfast making omelets to order and the breakfast is a good deal.
THe location, right on the Malecon, pratically walking distance from most attractons. THe wireless availabilty and parking were a big plus. THe breakfast needs improvement
I found the staff especially willing and helpful. Very nice people! I did try running the water from both sides for a fairly long period of time but only got tepid water.
The staff was professional, the room clean, and the location was good. The rooms lacked character and the building was laid out in a way that denied natural light and felt dingy. Half the floor was under construction, with piles of plaster in the hall.
good location, room was fine (clean & with hot water) breakfast service