The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Pay WiFi with speed tiers.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Had a problem with the first room but they helped me switch rooms no questions asked
Breakfast Small room, no pool or spa
The room looks clean and nice (1) The materials for bathroom and bathtub look very cheap...like Motel 6 (2) Soap scum were very where inside the bathroom, around the walls, in between the tiles, on the floor...yuck..yuck...yuck. (3) Dust was very where inside the bathroom, on top of base board, surrounding water faucet... (4) Faucet inside the bathtub was rusty and dirty. This should be easily to take care of with $10 spray paint for home depot. (5) Rest room located on the first floor was not clean or not being cleaned regularly. Trash was overflown and just can't believe this happened at the Hyatt hotel. I would never come back here again.
Caminhada até o centro do PEA. Estacionamento gratuito. Café da manhã gratuito. Quartos agradáveis!
Excelente café da manhã.
O quarto é muito limpo e tranquilo. Adoro a Jacuzzi. Precisamos de mais canais a cabo.
Os homens na recepção foram super agradáveis. A moça na recepção poderia tentar sorrir.
Tudo, da limpeza do nosso quarto ao serviço amigável.
Proximidade com o SAP center para eventos. Carpete e móveis novos. Tinha geladeira, microondas e cafeteira no quarto. O ar condicionado não funcionou, estava soprando ar quente. O banheiro era sujo, mas parecia superficialmente limpo. A sua recente remodelação não incluiu o banheiro.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Staff incredibly attentive The shortness of our stay
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Great grounds and plenty of character; a relaxing venue with history and luxury.
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Used condom wrapper in the drawer. Need i say more.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
They actually have great cable, very friendly staff, just overall a great experience!
It is in the ghetto. Don't plan on leaving the hotel at night.
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
great service and excellent hotel
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
The evening attendant arranged to have a cab waiting at a specified time. Just as promised the morning attendant reminded me of the arrival time for the cab. a few minutes early - ghe cab appeared. Very satisfactory for my late arrival and early departure.
Room was clean. Most of the staff was friendly.
clean quiet room bed too soft, and too high off ground
I've always thought La Quinta's were great motor hotels, but I was not expecting to find such a beautiful modern style design, like other boutique hotels. The room was clean, the hotel staff were great. Access to WiFi was easy. And It took me less than ten minutes to get to the airport. There are not a lot of dining choices near by, but it gave me an excuse to explore the city. I found some great restaurants about ten minutes away.
Newly remodeled w super friendly staff Our room had bits of food on the floor and someone else's sock- hadn't been vacuumed or cared for. The door had clearly been forced open previously and didn't fully close. Pool was inheated and unusable in April.
The beds were confortable and the rooms clean. They changed me to 3 different rooms in 5 days because of several issues so I get the chance to try several beds. The staff was friendly. The outside of the building looks more like a motel and the carpets looks old. In my first room, the AC was broken and it was 80F. They moved me to another room the next day just under the construction. The renovation was going from 8:30am until 6pm weekend included. Add the noise of the airplanes taking off, this hotel was the noisiest place I ever stayed. The hotel is directly under one of the runaway of San Jose airport and not next to it so the noise is higher than any airport hotel I stayed in the past. The food was terrible. I ate outside after my first breakfast there. There is no restaurant on-site or nearby. Their parking shares the parking of a fastfood but I don't call this a restaurant to eat. The neigborough was really not nice (industrial looking). I would never come back here.
Tanto a piscina e o spa estavam fechadas.
Localização é perto de Levi's Estádio e Arena SAP. Ficamos lá por 3 noites mas o nosso quarto nunca foi limpo.
Muito limpo. Restaurante no local com um bar, e o bar tem uma ótima happy hour. Tranquilo. Piscina e banheira de hidromassagem. Tudo o que você precisa. As camas são muito confortáveis. Uma das pessoas da recepção não foi tão amigável mas parecia atarefada demais
Eu adoraria voltar. Quarto arrumado
Funcionários simpáticos e experiente. Cama confortável. Excelente localização perto do centro original Joe's.
Os funcionários da recepção, estacionamento e restaurante foram extremamente simpáticos e muito profissionais. O menu do restaurante parecia caro, especialmente para o café da manhã.
Quarto confortável, Nice banheiro Estacionamento caro
A equipe foi great. Boa localização. O Windows abriu um pouco.
Travesseiros eram difíceis, obter mais macios travesseiros
A limpeza, a simples mas agradável decoração e o pessoal cortês. Nada, realmente.
Bom quarto recém-reformado, menos o banheiro. A equipe realmente útil e o local fica em uma boa localização perto de restaurantes e lojas. Há muito barulho da estrada durante todo o dia e a noite, vindo de automóveis e caminhões. Parece que sua janela ficava aberta durante toda a noite. Eles deveria ter atualizado as janelas para bloquear este ruído.
Free parking! It was clean! Good location! Cool bar! Very modern, cool decor! Great, friendly staff! No, loved everything!
This guest did not leave comments about this hotel.
I liked the room and the location of the hotel for my stay. They never cleaned the room from Thursday to Sunday.
Beautiful hotel with good room prices I reserved a room & they give me a handicap room. The shower head was to low & with no shower doors, the water went all over the floor. Poor judgement on the staff
Love the style the cleanest and never have any problems in booking a room keep up the good work The bar was closed
Worst manager of a hotel i have ever met The way they treat there customers
The rooms are very clean and modern. Staff seems irritated that they had to check you in & out.
Location. Next to freeway. I didnt hear any noise.
This guest did not leave comments about this hotel.
Friendly Staff, very advanced room facility Breakfast is not free
A very new, modern European-style hotel, very much like the Icelandic Air hotels in Iceland, but with amenities designed to serve Millenials -- many snacks available from refrigerated displays, and even eggs (I believe)from a small, staffed kitchen. Nothing
Modern and clean. Staff is friendly Nothing. I love it.