Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Comfotable rooms - excellent restuarant, rooms abit too warm one of our party did not have her details and room added prior arrival
The hotel was in a central location within easy walking distance to the city centre. The facilities were very good as was the service.
we have stayed there a number of times and like the general atmosphere, appearance and services and proximity to city centre
Great facilities. Lovely large room overlooking the lack and spa complex. Paying the extra to get this view was so worth it. Looking forward to staying again.
relaxing with family and frirends spa room had lecking roof but it it was under repair so no problem
We had a Club Room which has an excellent view of the lake, continental breakfast, and happy hour. It is also across the street from Polynesian Spa which is the main reaon we stayed there. It is a very large complex with lots of tourist groups. So the hotel is very busy. But a Club Room avoids the congestion.
Good location downtown, close to waterfront. My "lake view" room was dated, with some cracks in the doorframe and aging furniture. However, was clean and overall adequately comfortable. "Lake view" from 2nd floor simply means a view of the spa across the street, which is actually on the lake - we had no real lake view and actually paid extra for the "view". Would need a higher floor for the view. Room was not worth the price. I would recommend staying away from this hotel. 3 stars at best. See above.
Convenience for local amenities and value for money
Good, friendly service. Very comfortable room. Had dinner in the restaurant - excellent. Lovely location.
I very much enjoyed the spa where I had two treatments. The staff were very helpful and friendly. The bathroom badly needs updating, and some more towel rails! I found it difficult having a shower in a narrow bath with a rounded bottom. I kept hitting my head on the shower head! Good pressure though.
Welcome and Farewell gestures by management Quality of diner: a little pretentious
Boa localização; quarto espaçoso Melhorar a ventilação do quarto; opção para incluir o café continental na diária;
Do servico de spa Melhorar o sinal do wireless, estava horrivel e o preco alto, poderia ser oferecido cartao por minutos
good central location and attractive building, helpfull staff quickly rectified small problem, large,comfotable room.
The old unique/antique set-up. The rooms having an outside corridor, not too nice on cold rainy days
The hotel character and fine dining (which was not expensive neither). The pool area needs some maintenance.
Personal service of staff. Close to everything in Rotorua. Comfortable and felt like staying in someone's home. Just felt a bit "worn" and a couple of things needed to be cleaned better like the phone and the outside of the cupboards in my kitchenette. The wall paper inside the entryway was all buckled and loose.
The situation and the building
The old world charm and ambience and the professsionalism of the staff The room was a bit small
Loved the contemporary feeling in a very old hotel. Would be nice to have had bathrobes and full house wifi.
Hotel staff were all excellent...helpful, polite and well presented. For a 'city hotel' it was remarkably quiet, mindful that we spent only a Saturday night there. Not surprisingly, the hotel is showing signs of its age and in instances, looked "tired". Unavoidably, the only way to reach the Steiner Room was by going outside...in wet weather, not all that desirable.
This hotel had a very personal atmosphere and it was an interesting place for its heritage and charm. The staff were friendly and helpful. It was close to the centre of town and close to the beautiful gardens so was perfect for our needs.
Great location. Excellant staff. Parking is a problem. No AC. Bed very soft.
Convenience to town & restaurants; free parking; spacious suite Would have liked to have washing machine in the suite instead of at communal area. The apartment is a little dated (70s-80s).
Comfortable and we were left to ourselves. Great weekend
Close to the City centre with a good selection of restaurants nearby. The room was clean and comfortable. The shower was modern and worked extremely well. Reception was friendly. Ample parking in street outside the motel. nothing to dislike.
Hot pools onsite, storage shed for bikes No
The staff was really friendly and provided us with a lot of information and suggestion on things to do in the area. The location is also great and within walking distance to the city center and bus station and thermal pools in town. The room felt a little bit damp and had a slight odor, but it was not that big of a deal to make it uncomfortable.
internet was free There are many long term staff using the kitchen and taking up all the fridge space with big boxes. The kitchen is extremely busy during cooking time. Loud music playing after 11PM downstairs. Dec was hot that you cannot close the window, so it is noisy