Prós: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money...................
The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ...................
The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate.........,
I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.
Contras: I made my booking through a travel agency and not through the hotel site for 3 nights
Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had.
When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry.
When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in
I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible"
I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything.
What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.
Prós: Got checked in late and was upgraded to a villa with pool. Fantastic. Great location, beautiful area and beach.
Contras: Lights in bedroom didn't work, restaurant selection is not that varied but overall I would return again for sure.
Contras: Checkin staff not very nice and too long cue to check out. No express checkout available.
Prós: OVERALL A GOOD FAMILY ORIENTATED HOTEL
Contras: INITIALLY GIVEN A ROOM WITH A LOT OF NOISE (APPARENTLY THE HOT WATER HATING SYSTEM WAS ABOVE THE ROOM)AFTER THREE COMPLAINTS TO MANAGEMENT I WAS MOVED TO ANOTHER ROOM NOT SATISFACTORY AS I BOOKED TWO SEA FACING ROOMS BUT WAS MOVED TO TWO ROOMS WITHOUT SEA FACING VIEWS
Prós: Everything was great
O Marjan Island Resort & Spa situa-se na primeira ilha artificial de Ras Al Khaimah e tem uma deslumbrante vista panorâmica para a água brilhante do Golfo Pérsico. Este destino de cinco estrelas com padrões de serviço excelentes tem um estilo único que reflete o seu património árabe e uma tradição de hospitalidade. Este hotel a apenas 45 minutos do Dubai inclui várias atividades de lazer e o luxuoso spa La`mar, com zona para mulheres e homens, não serve álcool e proporciona serenidade e bem-estar.
O Concord Residence proporciona suites, estúdios e apartamentos bem equipados, apenas a uma curta viagem de carro do centro da cidade de Ras Al Khaimah. Todos os quartos incluem televisões de ecrã plano. Está disponível acesso Wi-Fi gratuito. Todos os quartos do Concord Residence têm ar condicionado e casas de banho privativas. Os apartamentos com 2 quartos também possuem varandas. A recepção está aberta 24 horas. No check-in, os hóspedes recebem bebidas gratuitas, tais como refrigerantes, sumos e bebidas quentes. O Aeroporto de Ras Al Khaimah fica a menos de 20 km do Concord Residence. No local está disponível de estacionamento gratuito.
Contras: Pool is not temperature controlled! It was so hot.
We complained and they said they will fix it! But next day it was same.
They refused to turn on the chillers
Contras: Não dá para controlar a temperatura da piscina! Estava muito quente.
Nós reclamamos e disseram que iam consertar, mas no dia seguinte foi a mesma coisa.
Eles se recusaram a ligar os resfriadores
Prós: Good selection of facilities.
Contras: No extention to check out time which was problematic.
Prós: the green areas
Prós: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com
Prós: the hotel is great place for family vacation, beach is beautiful and the staff are freindly
Prós: the room view..
Contras: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.
Prós: quiet, beautiful location
Contras: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.
Prós: My room wasnt available on check in, but because of this I was upgraded to a beach front room.
Prós: Employees are all well trained, only exceotion is the reception clerk.
Prós: The friendliness and the peaceful and restful environment
Contras: A little dissaponted with the Coffee shop environment at Dinner and Breakfast
Prós: Good boating facilities
Contras: It is not a 5* quality hotel. It is more 3 to 4 star.
Prós: The staff was super friendly and helpful. The rooms are clean and comfortable - not super fancy, but perfect for getting a good night sleep. There are a lot of beautiful plants and flowers outside. Having the beach less than a hundred meters away is great!
Contras: The weight room needed more AC units - it had two, but they just couldn't keep up!
Along the walkway in between the hotel and the beach at night there is a disgusting scent... It's only in a couple of small areas, and I'm not sure if it's a stagnant pool of water, animal feces, or something else.