Prós: The lobby looks beautiful but it can't help my experience staying at this hotel
Contras: No AC, my room even don't have a ceiling fan and I have to request a fan.
The photo of the lobby is trying to seduce us to think the hotel is that good but it is NOT.
The room is small, old although the shared bathroom is quite clean ( better than the private one)
We got a room with private bathroom so the room is so small and we don't even have enough space to walk. The bathroom is really old although clean
Prós: Cool setting a little different could be really good
Contras: Old elevators slow and half the time out of order. Rooms small but comfortable.
Prós: The decor was the highlight of the stay. I was only in for a night but that didn't stop the service from giving their best.
Contras: I was on the first floor right on the street and I mean right on the street. The noise wasn't an issue as much as the people on the sidewalk looking right in my room. The tv didn't work. I found this out after coming home late and felt it eccentric to call to have it fixed at 2 am especially when you're only there for 1 night. Lastly, there were ants in my room. They got into some of my things and I had to throw away some toiletries. Refund for only a partial amount of what I payed. They handled the situation at check out even though I called around 9am and was told they would send someone right away.
Prós: The industrial chic decor was remarkable. We felt like we were exploring and discovering as we'd take closer looks at vintage registers, a wood+leather ping pong table, or various London phonebooths.
And the staff, whether at the desk, from housekeeping, or from the restaurant/bar Mundo were all kind and communicative.
Our room, while not spacious, was comfortably setup/decorat ed. The quirky lamps allowed for subtle lighting. And the shower was large/luxurious. We would definitely go back.
Contras: Small details that we wished would be different: the sheets could be softer, the bathroom trashcan could be quieter/silent (it's the pedal-lid kind), and the fragrance (like cologne) in the lobby is entirely too powerful. We also wished there was something approximating room service: where our order at Mundo could be brought up to our room instead of us having to pick it up. That would've probably made us feel quite pampered. :)
Prós: Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Contras: Shower was not clean enough.
Prós: Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town.
Contras: Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
Prós: The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week
Contras: Construction on our side of building starting at 6am!! Cannot sleep with that noise!
Prós: The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it.
Contras: Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
Prós: The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries
Contras: The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
Prós: The place might not be for everyone. The design is "artsy" and industrial as per manager and exposed concrete might be your kind of thing or not. The manhattan view is great if you don't look down at the houses that are below with with exposed dumpsters. I think it's decent if you're traveling alone, then again this might be perfect for others.
Contras: The place might not be for everyone. The design is "artsy" as per manager and exposed concrete might be your kind of thing or not. The manhattan view is great if you don't look down at the houses that are below with with exposed dumpsters. I think it's decent if you're traveling alone, then again this might be perfect for others.
Prós: The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific.
Contras: The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.
Prós: friendly, chill staff.
great view from our room across the river and on the roof
Contras: it's concrete, so doors closing are loud, but not bad.
Prós: The Manhattan balcony view was amazing
Contras: Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend
Prós: Funcionários simpáticos e tranquilos.
Excelente vista do rio a partir do nosso quarto e da cobertura.
Contras: É puro concreto, então fechar as portas é barulhento, mas não é ruim.
Prós: I liked the staff,Tiffany especially who was very kind and helpfull.
I liked the shower which was very big and the cleaness.
Contras: I did not like the noise from the rooms on my floor. People were having parties and it was hard to fall asleep.
Also the elevator is very long to wait for.
The neigbourhood is not really safe to hang out alone at night.
Prós: Service was excellent and the hotel very clean and well kept.
Prós: From the moment you walk in you are greeted with friendly staff, fresh scent, and beautiful decor. The complimentary breakfast each morning was delicious. A variety of food accommodated every type of eater. From the house keeping staff to the front desk personnel, to the location and service it was an overall amazing experience! Mena made the stay even more pleasant with his hospitality and care for the each guest; his attention to detail and attentiveness makes my hotel decision for my next visit to NY an easy one.
Prós: Customers service was great
Contras: I didn't like the view
Prós: Closed to everything
Prós: The facility was nice and what I expected for the brand. Ned was comfortable. By design, easy hotel to stay at. Updated as well.
Contras: The staff was not prepared for me and did not entertain my suggested room that I put in for via email. When I asked them why it was not available or why the process didn't work they had not answers for me. They also seemed confused when I was sent a sms confirmation of my room preference and checkin time. Basically, he didn't know that existed for the customers. As a Rewards member, I knew more than him, unfortunately. In that respect I can not recommend this place to the frequent traveler.
Prós: Good breakfast
Prós: Eu gostei da equipe, Tiffany especialmente que foi muito gentil e prestativo.
Eu gostei do chuveiro que era muito grande e o asseio.
Contras: Eu não gosto do barulho dos quartos no meu andar. As pessoas estavam tendo as partes e foi difícil para adormecer.
Também o elevador é muito longo para esperar por.
O neigbourhood não é realmente seguro para sair sozinho à noite.
Prós: O serviço foi excelente e o hotel é muito limpo e bem conservado.
Contras: We booked this hotel with 'Freebies' free breakfast and Wi-Fi. The Wi-Fi was free but we had to pay $30.21 for breakfast. The cashier at the brekfast counter had no information or idea of the free breakfast. We are both confused and upset at the misleadin
Contras: Everything. No view, no parking, water took forever to get how, they never came back to clean the room since I checked in.Parking was 30 dolors a day. Room, wasn't all that clean. No microwave and the fridge in the room didn't work. Coffee maker no h20
Prós: Everyone was super courteous and helpful!
Contras: The room was a bit small and the city view rooms aren't really city view.
Contras: This hotel claims to have city view rooms, straight ahead upon opening my window is a building be constructed. I paid for a city view room. I had to look off to the right and see a few city building from afar. Room was also smaller than I imagined.
Prós: I appreciated that the hotel was in walking distance to a subway stop which made up for the location of the hotel itself. I also liked that the hotel was updated.
Contras: There aren't a whole lot of things do so within walking distance of the hotel.
Prós: This was a new hotel, so everything was modern. It was very nice and clean. The staff was very friendly and helpful.
Contras: There is a garage attached to the hotel but the parking prices are outrageous. They charge $35/day ($39/day for valet) and you can't leave and return. If you do leave and come back, you will have the pay $35 again which is ridiculous.
Prós: New and clean modern rooms, management runs a tight ship. Subways is right there and two stops from Midtown (5th Avenue & Central Park).
Contras: The TV didn't work the entire stay and the hotel would not discount the room. Huge disappointment
Prós: price, Staff, location.
Contras: No safe in room. Low water presdure
Prós: What I liked most about the hotel was the friendliness of the staff. hotel employee greeted me at the front desk and although I was only there 2 days I felt like I had made a real friend. The entire staff was very pleasant.
Contras: yes, no free breakfast and no parking
Prós: Good location (3 minutes walk to the subway), friendly staff. And the room is clean and elegant.
Prós: Breakfast was great, varied and fresh. For the price, it's an excellent stay if all you're looking for is staying the night and going to Manhattan all day long. The subway station is a block away and, while the neighborhood might be somewhat sketchy, we never had any issues coming back late at night. The staff was great, specially Stephanie, and the rooms were clean and beds were comfy.
Contras: The only "bad" thing I'd say about the place is that if you're driving in, it will cost you $25 dollars a day to keep your car parked there, but that's a cheap alternative to parking in NYC.
Prós: Great location and friendly staff
Contras: The room was very small, request where not granted even after being promised and breakfast was too early.
Contras: Parking too expensive
Prós: I found the rooms clean with comfortable beds, and furniture attractive and in good condition.
I found the rooms were quiet. I was concerned noise would be an issue since I was adjacent to the exit door and across from the breakfast room. I did hear the door close and open but the sound was fairly unintrusive.
Contras: Some confusion re: the room cost. This might have been a KAYAK issue, but it was fairly easily remedied, and the person at the desk was apologetic and professional.
Parking could have been difficult (I was VERY lucky to get a spot right outside the front door), but that is to be expected in NYC. If I hadn't gotten the spot, I would have been charged an extra $25 (per day? per stay?), a fee I was unprepared for.
Prós: close to metro station. Nice breakfeast. Nice staff on restaurant and room maid.
Contras: don't take private taxi from hotel. US$40 flat to go JFK. Front desk said yellow cab will cost more than 50!!! Not good information, despite driver was friendly.
Prós: We had really comfortable stay and the hotel was really clean specially our room and the ataffs were friendly as well.
Prós: We got a clean room on the 10th floor with a great view of the city. There are a few free parking spots right in front of the hotel but during the weekend you can park on the street all day like we did.
Alright breakfast and good wifi. Great location, literally a 3-4' walk to (orange) f line train station and from there downtown is a couple stops away but also close to Astoria's great Greek restaurants and cafes.
Ι highly recommended it!
Prós: Very friendly and helpful. I needed some documents printed and the gentleman was able to print them for me
Prós: Front desk was friendly and informative at check-in.
Room was clean
Contras: Air con was a little fickle.
It was a long wait for the elevator as it usually had staff using it.
Decent breakfast but split between 2 rooms- only coffee available 24 hours, not even spoons or napkins
Contras: Everything. Very rude customer service only gave me one washcloth for 3 people, just horrible
Prós: Clean and convenient. Quiet rooms and parking usually available on site.
Contras: Breakfast was ok but the coffee was terrible.
Prós: The pool and spa area was old, but served its purpose. Great breakfast dining area, but the buffet area was so packed in the morning, I couldn't squeeze in just to grab a scone.
Contras: Super loud. They put our family of 3 (with a 3 yr old) directly across the hall from some sort of male adult gathering. Doors closing/slamming all night. Someone knocked on our door in the middle of the night and woke me up. Way too much activity - the staff never should have put us on the same floor and in the same vicinity as the group on our end of the hall.
Prós: We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there.
Contras: We were given a smoke room although when we on line checked in the night before and specified the arriving time. Not again stay there.
Prós: Quiet, they picked me up at rental car location, clean, nice stagf
Contras: Nothing, liked it all
Prós: Friendly staff;helpful.
Prós: The bed was huge and everything appeared to be spotless. All the staff members were very professional.
Contras: This isn't really the hotel's fault, but the shuttle was MIA. Make sure to call from the airport when looking for transport. This was a pretty bad time for the weather so it may not be a problem normally.
Contras: Front desk and management were rude and not helpful. Our room was not ready by our 630 pm arrival and we were told to wait. After no room by 7 pm an argument ensued with no kindness. After several requested to speak to management....no one came to speak with us to learn of our concerns. Aside from a very kind and competent bartender the stay was not pleasant.
Prós: The room is big and clean. Very confortay
Contras: You can hear other peoples conversation. Unfortunately, we had to hear another couple in their intimacy whoch was very awful.
Prós: Shuttle service and breakfast. Other than that the rooms and facilities were pretty ordinary.
Contras: There was no bottled water available in the room nor was it available in any of the vending machines parked at each floor. The hotel shop what presumably carried closed two hours before published time outside the shop. Finally I had to purchase expensive water from the hotel bar.
Prós: courtesy of staff
proximity to airport
Prós: I liked that checkin was quick and painless and the room was spacious and clean.
Contras: The room was pitch black and turning on the hall switch was dim. Had to use my phone to find the lamp switch.
Prós: Proximity to LaGuardia airport with free shuttle.
Neat and clean.
Convenient buffet breakfast at reasonable price.
Prós: Clean and spacious
Contras: Had a big issue getting the shuttle from the airport. They left us there for 1.5 hours eventually took a 4 minute Uber. Management was totally unresponsive to the problem.
Contras: Mattresses need to be replaced. Very noisy after midnite. Security was called. I don't know if they ever came as noise stayed loud for a long time. Also noisy early in the morning.
Prós: Loved the free shuttle, all of the staff was extremely nice, rooms were clean and updated, love that we were able to have an early morning check in.
Prós: There isn't anything that I didn't like. The shuttle service back and forth to the airport was quick and comfortable. The room was extremely neat and clean, and the bed was very comfortable. The food was great, all of the staff, and especially Jasmine who helped me put together a special event, went above and beyond attending to all my needs and the needs of the guests that met me for dinner. The Sunday brunch was a wonderful change, and everyone there was very attentive. There aren't enough stars in the rating for this!
Contras: Absolutely nothing.
Contras: I cancelled my hotel more than 48 hours in advance. After I cancelled it, I saw that they had a no cancellation policy. Since they would not refund my money, I asked them to reinstate my room. They refused to reinstate it and so I had to book accommodations at a different hotel. So basically they took my money and refused to give me a room.
Prós: I like this hotel usually. It's easy to park if I'm driving in on business. The staff is great. The hotel is clean and overall a good place for the money. This time was different and I wasn't happy.
Contras: The room they put me in was right off the elevator on the 9th floor. It was awkward and uncomfortable to get in. I could've overlooked it all if not for the noise. The noise was terrible it kept me awake all night. There were people down the hall i'm certain they were smoking pot. The smell drifted into my room, it was Skunky. I set the temperature at 70, it kept feeling stuffy so I lowered it. I had it at 67 in when I woke up it was at 77. I felt sick and groggy All day. There was no override button or set button to hold the temperature. I felt awful when I woke up, but futzing around with the temperature to see what the problem is. It again kept rising on me also.
Yesterday was a very important day for my small business. I chose your hotel to stay in because of its convenience, and my expectations from past experience. I am incredibly disappointed and feel it's important for you to know that you ruined my entire morning. I felt sick and groggy, and had a terrible migraine, all morning. I don't think that I was be staying at your hotel anymore.
Prós: The room was clean.
Contras: They didn't have a pool.
It was suppose to be a nonsmoking hotel but I smelled stale smoke
Prós: The staff was friendly
Contras: The smell of the room was horrible. I carry with febreeze so that helped with the smell. The sheets were stained with wine, and foot prints. The hot water wasn't working, and the room temp only went as high as 69 degrees. My husband and I live in Florida so for us 69 degrees is equivalent to winter. Other than that the room served its purpose.
Prós: Was clean.
Contras: Bed was uncomfortable, ice machine broken. Front desk person was extremely short with me. Brazilian restaurant on ground floor was TERRIBLE and expensive.
Prós: Very nice staff. Want to please and are very friendly.
Excellent housekeeping too.
Prós: Not long away from metro station
Contras: Moré speed and beatería stability for wifi
Prós: great view, although away from the major city. Q line takes you right into the city within 30 mins. very cheap for a one day trip !!!
Contras: morning noise although we were on the 14th floor. but over all good stay.
Prós: Estava limpo.
Contras: A cama era desconfortável, máquina de gelo quebrada. O rapaz da recepção foi extremamente rude comigo. O restaurante brasileiro no térreo era terrível e caro.
Prós: Uma equipe muito simpática. Queriam agradar e são muito simpáticos.
Arrumação excelente também.
Prós: Excelente vista, embora longe da cidade grande. A linha Q leva você direto para a cidade dentro de 30 min. Muito barato para um passeio de um dia !!!
Contras: Barulho de manhã, embora estivéssemos no décimo quarto andar. Mas no geral, uma boa estadia.
Prós: The staff were great, the area was perfect, and the walk from the train, and to restaurants was not bad at all- there's a free hourly shuttle too but we preferred walking. The price was very reasonable.
Contras: There was some construction going on, but it wasn't that noticeable and the club and traffic is audible- that may bother light sleepers...
Prós: The only positive aspect of the hotel was that the wedding we were attending was at The Foundry. The other positive aspect was the girl that helped with my luggage. She was very courteous and helpful.
Contras: The hotel was under construction and there were no clear signs indicating where to park or where to enter for the main lobby. I drove around the hotel 4 times until I finally called them to get information. You had to find your own parking on the street since there was no valet when I arrived at 4:30 PM. I actually had to call the hotel to inquire about the check in process and the location and called the front desk for the gentleman to come out and get some of my bags.When we went up to the room, there were flies and my husband actually killed about 10 of them. He called the front desk requesting a fly swatter and received no help. We also came back from the wedding and checked out that evening without staying overnight. The bar in the hotel became a nightclub and was very noisy and crowded. We also smelled marijuana in the stairwell of our floorl. It was a very disappointing stay and we will not be paying for our stay there and have requested a refund. Until they finish the construction, they should offer severely reduced rates. I definitely do not recommend this hotel. Stay in Manhattan over the bridge. Might be more reliable.
Prós: The best thing about the Ravel is it's proximity to mid town. A free shuttle or 10 minute walk to the nearest subway and you are two stops away from the heart of the city. For half the price of a comparable room in Manhattan you get almost the exact same convenience.
Contras: Long Island City is still very much an industrial area. The walk to the subway is past many warehouses and the area is kind of trashed. Fortunately all the streets stay pretty lit up but there is litter all over and you have to switch street sides because of construction.
Prós: The rooms are spacious and beautiful, very clean and up to date. The feel of the hotel overall is very trendy and modern. I would come again any time hands down
Contras: Because of the intense cold (and not so great insulation) the hall way and restaurant on the first floor were on the chilly side. I know it's petty stuff, but I just thought that being indoors would allow me to walk around without a jacket or sweater, and though I did, I regretted it right away because I was cold.
Prós: Free Shuttle Rides to local areas and substations. Extremely friendly staff. Very Accommodating. There was a little construction going on locally but hotel fully accomidated any and all needs.
Contras: The club on the roof top during the weekend was a little unexpected went until 3/4 if you are trying to sleep at a decent time this place isn't recommended for the weekend.
Prós: Good location
Contras: The hotel was run down requiring millions in renovations. The rooms were unsanitary in every respect. The furniture was terribly stained with cigarette burns all over the couch and chair. The desk was badly damaged. Lamp shades were stained and walls scraped all over with black scuff marks all over the white walls. I had to check out. They wouldn't refund my money but I had no choice.
Prós: If you are on duty for business in Manhattan and it is the firm who pays for fancy but tiny hotel room for you downtown then after the meeting ends you realize that it's not worth the money if you want to extend your stay for a couple of days more on your own budget, this one is the perfect match! You'll get nice view of the city , easy access to public transportations , shuttle service oh..and the rooms are huge and classy with less pay!
Contras: The rooms, NYC view from the rooftop restaurant, and the restaurant itself, staff are super nice, no-rip-off private car service to JFK.
Prós: Spacious rooms compared to Manhattan hotels
Contras: Some of the clientele were just trashy. There was a couple making out in the lobby right when you walked in at night granted the hotel does have a rooftop lounge that the locals treat as trashy Queens club, but it was a Sunday night, and the lounge was closed so you can't blame it on the alcohol. Room designer seemed to be obsessed with positioning fixtures in the upper right hand corner, which is ok I guess with certain things but not lighting fixtures. And last time I checked an electrical outlet should be by the sink, not above the toilet bowl, unless they consider there guests really hardcore multi-taskers that can shave and blow dry whilst...well you know
Prós: The location to get to downtown Manhattan was great. You can take the tunnel or the bridge and get there relatively quickly.
When I asked for the car service, the car was on time and the driver very courteous (I used them every day for a week).
The Rooftop view of the Manhattan skyline is terrific.
I felt the hotel was very secure and safe.
Contras: Did not like my room. I stayed in 106 which is on first floor right outside the elevator and main hall (room 105 is also located there). They have recently added a second door inside the room to help keep down the outside noise but it did little good between 5am and 9am each morning. The hotel has obviously had complaints about the noise or they would not have added the interior door with a sign as to why the door was there (noise). The elevator doors were constantly opening/closing and the cleaning staff were busy getting their carts to each of the other floors to begin maid services. Not to mention the numerous people coming down to get to breakfast and the chatter. The room itself was dirty and was in desperate need of a paint job. I realize they saved the top renting units for the top buyers but for what I did pay (which was not cheap) I was greatly disappointed.
As I stated in the pro's of the hotel, the rooftop view was incredible, but they have little to no seating to enjoy the skyline unless you want to sit in the covered restaurant, which greatly obscures the views. They had closed off the very top seating area on top of the restaurant the second night I was there. When I asked the hostess why, she had no reason to give and eventually allowed me to sneak up there to enjoy the night views and relax but made sure to close off the stairway access behind me so that no one else would go up there.
Contras: A hotel known for its view put me on the ground floor across from the elevator where I could hear everything. Bathroom had a roach and was filthy. Manager only offered to have someone in and clean. Overpriced for an experience I could have had at a Motel 6.
Prós: more parking
Contras: hard to get too, no subway within walking distance
Prós: The staff was amazing overall. They made my stay easy and comfortable. Very helpful concierge and bus drivers.
Contras: Beds were very uncomfortable.
Prós: Hotel is clean , staff is super friendly shuttle to/from the train.
Contras: I really wish they served some kind of light dinner even sandwiches or burgers would have been good.
Prós: Staff was very friendly, rooms were clean with a great view. not all rooms have that view though.
Contras: the fact that even if you pay for parking, people can still steal your spot for the night and there is nothing the staff can really do about it, although, they did not have me pay for parking my entire stay even though i got 1 night in the parking lot
Prós: Clean rooms, breakfast was good value and replenished regularly. Desk staff were extremely helpful especially Anil. All in all a great stay.
Prós: A equipe foi em geral incrível. Eles fizeram a minha estadia fácil e confortável. Concierge muito útil e os motoristas de ônibus.
Contras: Hard to regulate temp with aircond unit. Location good though and staff helpful
Roomy, high ceiling, more space than expected.
Good clean AC unit
Nice to come back to at night after a day exhaustion from touring NYC.
Nice view, we stayed on the 9th floor.
I would stay here again.
Contras: Small TV
No iron in room
Only 1 elevator - but the wait is not too long.
No fridge in room
Prós: Front desk service.
Contras: Awkward breakfast service.
Not enough towels if you are staying more than one day
Prós: Very helpful with transportation and will hold luggage! Easy location to airport and trains
Contras: Bathroom was small but efficient and floors were incredibly waxed.... Slippery....
Contras: Era difícil regular a temperatura do ar-condicionado. Mas tinha uma boa localização e funcionários atenciosos
Prós: Serviço na recepção.
Contras: Serviço de pequeno-almoço estranho.
Sem toalhas o suficiente se você ficar mais de um dia