Prós: The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas.
I visit Providence three time a year, How have I never stayed here before?
Contras: Bathroom was a bit dark, but not a deal breaker.
Prós: I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room.
Contras: The beds are the old coil spring type, and my back gave me some trouble the next morning.
Prós: Camas confortáveis
Excelente vista de capital
Prós: Very friendly staff, and a nice laid back atmosphere at this historic inn.
Prós: It is in a beautifully restored house with handsomely decorated rooms
Contras: The hotel is next to a very busy Interstate.
Prós: Great Staff, facility, bedroom & dining!I'd like to come when the weather isn't so frigid to enjoy abit more in the area.
Contras: Ouch....cold bathroom floor! (if they renovate, install a warm-tiles heat underlay mat).Possibly getting the 'handouts' they give when checking in, via my eMail before I arrive - so I've got a little insight before arrival? Still, a joy to attend!
Prós: Cleanliness, staff was wonderful (helpful, courteous, friendly) off-street parking, proximity to all attractions
Contras: I couldn't stay longer
I would definitely stay here again.
Prós: Location very convenient, lots of character (much better than a plastic hotel), delicious hot breakfast, and very friendly staff.
Contras: Water pressure in the bathroom was pretty poor.
highly recommend. will stay there again if overnighting in Providence.
Prós: the upgraded large king room excellent breakfast in a beautiful dining room friendliness of all staff encountered cozy public reading room 'staffed' with homemade brownies
Contras: may not have cared for a 'basement' room which is where we were originally booked, presumably because of the lower Priceline price? If Priceline gets the best price at the hotel, I want to know if it is for the room with least ambience.
Prós: The location of the hotel was great with lots of bars, restaurants and event locals close by.
Contras: Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.
Prós: We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.
Contras: Everything was ideal.
Prós: We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.
Contras: The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
Prós: This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent.
Contras: The booking never got through to the front desk, but they honored the price on my confirmation email.
Prós: Quiet street in noisy city
Contras: Stability ball in gym was deflated, so minor.
Prós: Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley.
Contras: Some minor street noise on the alley side
Prós: The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year.
Contras: The coffee.
Prós: Excellent location.
Helpful, friendly staff.
We had a wonderful time.
Prós: The bed and the pillows were very comfortable.
Contras: The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
Prós: It was a beautiful hotel with pleasant, helpful staff.
The room was elegant and had everything we needed.
It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show.
Contras: The front desk staff was a little slow when checking out. Other than that . . .it was all great.
Prós: very clean, nice and efficient! Thanks!
Prós: Charming boutique hotel.
First-rate front desk staff—friendly and helpful.
Ideal location on a quiet side street but close to downtown's shops and restaurants.
Easy walk to Brown and RISD campuses
Prós: The reception staff was accommodating and, refreshingly, genuine interested in being of service and help to all guests.
Contras: The hot tub didn't work :-(
Prós: I liked how close the Hotel was to many fun bars and exciting things to see.
Contras: I didn't like the staff, the hair that was all over my room and not having any food available 24hr.
Prós: We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well.
Contras: Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.
Prós: Beds were extremely comfortable
Contras: Breakfast in room was too expensive
Prós: stayed two nights at the hotel for my 21st and Valentine's Day. the hotel is right in downtown providence. easy to walk to places. also enjoyed that the hotel was connected to the providence place mall. my boyfriend and I stayed in a premier room so we had beautiful views of downtown.
Contras: We paid extra to get a corner room which we thought would have been bigger than it was. The room next to us had a young child who spent the night screaming from 4am-noon, so we didn't get much sleep the first night. Wifi was expensive as well as parking. Also from our room you could hear the elevator every time it came up and down past our floor which was annoying at times. we purchased a movie one night to watch and the movie skipped. the front desk did not charge us for it, but you would think for paying $18 for a movie that the quality would have been better
Prós: Great location. Easy walking to many attractions.
Prós: The hotel is right next to downtown and connected to the mall and convention center.
Contras: The Internet was too expensive and parking was a bit pricey as well.
Prós: This hotel is in the heart of downtown Providence and it's connected to the Providence Place Mall as well as the Dunkin Donuts Convention Center.
Contras: Self parking is $18 per day and valet parking is $28 per day. Valet has come and go priveleges whereas self parking does not. WiFi is also pricey if you would like a decent connection. It came in at $15 per day.
Prós: Staff was friendly and helpful. Room was clean and well appointed. Pool area was fun and we enjoyed the hot tub.
Contras: I felt a little nickel and dimed: the parking was expensive and there weren't other options in the area. It added a lot of cost to what seemed to be, initially, a great deal.
Prós: Actually booked the room from my iPhone while driving up 95, a half hour before arrival. Great deal through Kayak. Although it was very late, the staff were pleasant and polite. The room was perfect for my high school senior son and myself.
Prós: It's clean and was a large room.
Contras: We checked in at 11 pm after a long drive excited to get to bed. We were kept up for hours when what sounded like a trash compactor was on all night. It was SO LOUD and we live in a city so we are used to noise. I just can't believe they put us in that room and that they charge people money to stay in a room that is next to some sort of loud machine.
Prós: Large clean room. Very nice exercise room. Coffee always available.
Contras: No bathtub
Prós: nice staff, complimentary wi-fi and breakfast, cookies and lemonade in the afternoon
Contras: no - it was great!
Prós: complementary breakfast; staff was helpful; large shower
Contras: would like a frig and microwave in my room
Prós: The bed was comfortable. Breakfast was fine.
Contras: First I had to pay $28 to valet park!It was $20 to park in a nearby lot(even at only 7:30pm)too creepy parking there and walk back. Why was valet more? The attendant laughed Room was freezing -60degrees, tv unplugged and no shower curtain. Never again!
Prós: Beautiful hotel! Location fit our needs. Extremely clean hotel and room.
Contras: We didn't realize we would be charged an additional $28 for parking. Guest should be asked if they want to be in a incentive program and informed about the parking cost. Guest should be told there's a breakfast and what time breakfast is available.
Prós: The location and the room were great.
Contras: Pulled up to the hotel and there was a lot of confusion, no one asked to help with our bags so we took a cart and did it ourselves. There appeared to be several attends but they were preoccupied.
Prós: It is very close to school we visited.
Prós: Helpful staff.
Contras: Only one elevator for at least twelve floors.
Prós: Very Helpful and Friendly staff
Prós: Breakfast was decent. They had cold and hot cereal, breads and pastries, waffles, and eggs and a protein that seemed to vary daily.
Contras: The room was downright frigid. The thermostat said 68 deg F, but it couldn't have been more than 60. Cold air was blowing through the vent and there was no way to adjust it. Furthermore, very noisy late into the night because of neighboring club.
Prós: It was VERY secure. The elevator could only be worked by guests and only to their assigned floor.
Contras: Parking was not convenient.
Prós: The room was comfortable and the staff was courteous and helpful.
Contras: The breakfast was worse than average. Also, when we arrived it was too cold to go back out to eat so the desk staffer gave me a handful of restaurant menus. The restaurant we chose took more than an hour to deliver! After they said it would be 30 minutes.
Prós: The staff was friendly. The rooms are smaller which is fine.
Lack of coffee maker
Small ironing board
Prós: Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!
Prós: The hotel delivered as expected. Rooms were up to date.
Contras: The shower was a bit tricky to use. Cost of parking $26 was a bit high
Prós: On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.
Prós: Enjoyed the bars downstairs at the hotel.
Contras: The staff was pretty pretentious.
Contras: Bed squeeked.
Prós: The coffee shop has excellent expresso, delicious!
The elevator is an old fashioned "lift".
Young people running the reception have wonderful, polite personalities!
WiFi works well.
Rooms have wood floors, nice decor, very clean !
I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days!
Contras: You wouldn't bring young children, I say, because of the lift.
Prós: Hotel was beautiful, rooms very clean and staff very helpful
Prós: A equipe era amigável. Os quartos são menores, o que é ok.
Contras: Sem máquina de café
Tábua de passar pequena
Prós: O hotel entregou o esperado. Os quartos eram atualizados.
Contras: O chuveiro era um pouco complicado de usar. O estacionamento era USD 26, caro demais.
Contras: Empty vending machines
Loose fixtures in bathroom
Prós: Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
Prós: Nice stay as usual
Contras: Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
Prós: Suite with 2 kings and living area good decor and comfort
Prós: Central Providence. Five to ten minute walk to area colleges, civic center, numerous restaurants, boutique and mall shopping. All rooms recently and tastefully renovated. Starbucks on site. Excellent staff. Immediately surrounded by historic buildings. Peregrine falcons nest on nearby building (the "superman building").
Contras: Expensive ($28) valet parking. No overnight parking on any of city's streets.
Prós: Room was huge (stayed in junior suite alone), very clean, staff polite and attentive, especially house car/valet folks. Proximity to everything was perfect.
Contras: I wish I could stayed more than one night!
Prós: Loved this hotel. We got a junior suite (for a great price). Had views of Brown/RISD, the Capitol, etc.
Prós: Almost everything about the Biltmore is awesome. It's a beautiful hotel. It's got a ton of charm. The rooms are spectacular. The beds are comfortable. The staff is amazing. The location is central and perfect. It's one of the best hotels I've ever stayed in including various Four Seasons etc.
I could wax lyrical for hours... but the net-net is that every time I'm in Providence, I'll be staying at the Biltmore.
Contras: The quality of the room service breakfast was lacking. Poor food quality. No jam for the toast or syrup for the pancakes and the coffee was lame.
Prós: The Biltmore Hotel is a reasonable place to consider for a visit to Providence. It is an older hotel with a historic background and there is a certain charm to staying at such a place in comparison to the typical chain. That said, one must make a few accommodations in this regard. Some things may strike one as dated be it the size of the bathroom, or the trim, or the non-self-closing door (which I actually liked). The skim coat in my shower was cracked..so what?. There is no pool. There is a full-service Starbucks adjoining the lobby. I grew up staying at older hotels with my grandmother. I find them charming. The place is clean and the staff are kind. The bed was very comfortable though rather high off the ground compared to most. The furnishings were contemporary and functioned well. I got a two room suite fit for a CEO for under $200 a night. I have no complaints.
Prós: The location was perfect for the seminar we were taking
Contras: the price was very high for what we received.
Prós: People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting.
Contras: I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.
Prós: Staff were helpful
Contras: Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.
Prós: Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping.
Contras: Daily parking rate of $25. Walked everywhere, so didn't use car for two days.
Contras: Muito caro para um hotel muito básico.
Prós: A localização foi perfeita para o seminário que estávamos fazendo.
Contras: O preço foi muito alto para o que recebemos.
Contras: The hotel was under renovation and this was not disclosed anywhere. the work is very nice and i am sure that it will be wonderful after it is complete, but it would have been nice to know prior to arrival.
the carpet is new but the design is one that makes you think it is worn and old. they should rethink the design.
Prós: New room design was fantastic
Congrats to the designers
Also the front desk girl who checked me in, she was very busy, all by herself and she handled herself with grace
Overall great experience
Prós: The staff was curtious. Location is convenient and view is lovely overlooking the harbor.
Contras: The hotel is under construction. It is significant. The work begins at 8:30 am. The structure vibrates. The water supply in the hotel is disturbed by the construction. The power is weak, and the water runs brown for a few minutes. Most of the fixtures in the room were faulty. I was supposed to stay 2 nights. I left stating they should not be open. They did refund me for the night. I will try them again after the renovation. This is due to be completed in May. The location is very convenient and the view is lover
Y over looking the park and harbor.
Contras: We were not advised at the time of the reservation that the hotel is undergoing renovation's. The restaurant and bar are closed. No morning coffee even available on -site . Very noisy!
Prós: i had a great view of the harbor from my room.
Contras: A number of little things like lobby wasn't welcoming, had to wait about 10 minutes for a bartender at 6:15pm, shower needs drano. hotel had signs of aging.
Prós: Location on water & bike path, rooms clean, showers very hot
Contras: Charged for a waterfront room, when didn't get one told not guaranteed due to third party booking. Also would not provide receipt and claimed due to third party booking. Sleep number beds could not change settings. Bathroom tub outdated, but new sink
Contras: it is not in good location, the heater in the first room was broken and blowing cold air only. We were relocated to another room while given a free breakfast voucher for that. The heater in the second room worked fine however the fan was on all the time. We set it to 63 and woke up to sever heat in the middle of the night. We turned it off completely and thiught it would be safer to use more blankets
Prós: I liked how we could request a room on our desired floor. The view wasnt exactly what youd get out of a penthouse, but nevertheless very nice to look at when night arrives. Me and ny girlfriend would only open the curtains then.
Contras: The tub had some rust and it showed when the hot water was given a test. Housekeeping cleaned this for us and a solution was found, just dont recommend filling the tub with the hot water to the max.
Prós: the Wyndham was very easy to get to,and from any place.it was situated in a convenient location. The staff were friendly,and helpful. We had a "city" view which means we got a view of the highway,but that was no big deal we were not in the room that often. Surprised to find sleep number beds,did fuss with it a bit,but the beds were comfortable.
Contras: The curtains in the room were broken and it just blew with the air,actually tried to fix it thinking it just came unhooked but thats how I found out it was broken. When my daughter and I went to go to bed she found hair on her bed & pillows that didn't belong to either one of us,called the front desk,told them,& they took care of it right away.The restaurant at the hotel was convenient,ate there the first night since it was late,but didn't after that-not really all that great.,
Prós: Equipe maravilhosa, transporte foi muito útil!