Some of the staff were delightful and friendly, but the manager didn't offer any apologizes for the stained sheets. I asked for a late check in....why is that 70 bucks when my room was 120? I'm confused....so my late check out fee was waived...I check out two hours later...and no other corrections were made to make me feel better about this horrible experience. I have so much to say...not sure where to start. Oh wait - Don't Do It. This place is horrible and I'm pretty sure the worst place I have ever stayed and I've traveled to 40+ countries. The resort boasts about a renovation but this place is barely holding on. It's dated and the sheets were stained..I was transferred to another room...those sheets were stained. On top of it all, the place advertises free wifi but that's not in your room. Trust me, don't do it.
Pool was clean and fun for the whole family, especially the waterslide. Outstanding gym, beautiful equipment. Staff was friendly. Room is adequate, clean but plain. Overall hotel is great for the price but a bit rundown in places, not luxurious in any way. Very poorly equipped kitchen. No pan for oven, lousy utensils for cooking in general. We asked for an oven pan but was informed that they don't provide one, so the oven is useless.
Staff is friendly. Can walk to grocery store Has not been updated in years. You have to walk across busy street to the besch
The room I booked was great, modern, clean and large. The resort is a little distant from ocean (need to walk about 200 yards) and the pools do not open until 10am with limited lounge chairs, but overall a very nice spotless resort.
Location Needs a renovation
the service , friendl
size of rooms - large with kitchen and living room needs updating - more restaurants
I liked the new renevoted room it had everything and very specious. I like that they opened a pizza place the karaoke and happy hour. I would definitely go back there with my family. I didn't like the way I was treated by the front desk agent when I checked out. I asked to stay by the pool with the kids till 6pm and since the others left they forgot to leave their wristband so the front desk agent was rude to me telling me that I had yo bring them.
Nice beach across the street. I like having a kitchen to cook. Checking in was slow. We arrived at noon, we were told our room wasn't ready yet and to come back later. We returned at 350pm and our room still wasn't ready. We did not see many cars or other people around. The guy said "we don't let any one in before 4pm". Even though this was 10 minutes away, he said come back later. He was rather rude. The rooms needed updated. The grout was filthy, tiles chipped and cracked. The music by the pool was loud and poor choice for people of all ages. The older people hated it.
Nothing! No Wifi! To Loud! Cheap! Wants a $300 cash deposit!
Mau humor e mau atendimento dos empregados
A localização do hotel é excelente. Uma boa relação custo benefício. O atendimento na recepção é muito ruim.
A praia, piscinas e a infra-estrutura para esportes aquáticos, a proximidade para compras, facilidade de condução para o centro, o conforto dos quartos, alimentação. O custo alto e certa dificuldade de comunicação e atenção por parte dos funcionários.
Gostei da paisagem natural e da localização. achei o café da manhã muito caro!
Excelente localização, funcionários atenciosos, estrutura de praia muito boa. Quartos amplos com vista para o mar e pessoal de apoio muito educados. Na hora do check in, o funcionário disse que não tínhamos direito ao café da manhã. Se eu não tivesse levado a confirmação da reserva, teria que pagar de novo.
Localizacao nao tem ar condicionado no lobby e 'e muito quente!!
a proximidade com os centros de compra e principais movimentos da cidade. o atendimento é péssimo, se perguntar informações, os funcionários nem olham para você, o quarto tem carpete com um cheiro estranho.
Funcionários muito simpáticos
Da localização do hotel, junto a uma belíssima praia. Do atendimento da camareira e do pessoal das barracas. A recepção tem poucos funcionários e o preço da alimentação e bebidas no hotel, e aí não é uma exceção, mas tudo tem um preço exorbitante, como por exemplo, um copo de chopp (de plástico) por 5 dólares.
Eu adorei a localização,o quarto é confortável. Carpete nos quartos não é nada higiênico para um hotel de praia.
A beautiful beach, a luxurious room, a true getaway. Staff was attentive, helpful, yet unobstrusive. Just lovely spot. We liked that the hotel makes a real effort to be eco-friendly. Also, there is a mini-market on premises that is reasonable. Your service was especially helpful as I realized, at almost the last minute, that I had booked the wrong days. Just the noise from the dehumidifiers, so I turned them off at night.
This hotel is outstanding - I contacted the hotel direct and upgraded to the penthouse suite, which was fantastic - would definitely recommend it for a special occasion.
localização beria mar nas reservas o que chamam de "ocean view" na realidade é um quarto com vista lateral externa ao hotel.
Staff muito atencioso Internet deveria estar inclusa no "All Inclusive" e eu paguei 15 dólares por 24 h de internet e a mesma não funciona bem
I am so soured by my bad experience, I refuse to rate any part as good. I purchased an item for my girlfriend and left it wrapped in tissue paper in a ziplock bag on a table. It disappeared. I contacted housekeeping supervisor and was told it was impossible that it was stolen/thrown away. Not satisfied with that answer I asked to speak to the hotel manager, I'm still waiting. Terrible customer service experience which will cost this chain my business forever.
The location was good, the pool and beachfront was nice. This hotel is a standard two star hotel. I had maintenance in my room each day of my stay for a problem, safe repeatedly would not open, A/C would not cut off, toilet backed up. It was just a horrible stay. Some of the food was cold and not labeled so with allergies I could not eat a lot of things. A lot of the staff did not speak even a little English so when you asked a question that just smiled. I spoke to the manager and the best he could do is give me an email to report the issues when I return. I think you get the picture...so needless to say the hotel stay part of my birthday was ruin
It's really worth it The room service menu is too short and simple, bathroom could be better
The food was excellent, beach was great. Better than baby beach! Room was great but could be a little cleaner. We we're transferred from 6th to 18th floor and it was much better. Amazing view. No kids! Pool and beach was loud for too long- I think it went from 11am to 6pm... This place was expensive for $600/night. Loved every not of it except the price. Booking the restsurabts was a pain bc the only way you can reserve is waiting in line for 30-45 minutes and you aren't guaranteed and table.
My wife, 9 months old and I had a great time at this hotel. Our little one loved the kiddie pool and even though there were plenty of kids in the hotel, it was never crowded and always clean. The beach is just across the street and it is absolutely gorgeous. We were always able to get lounge chairs and found a shady area to relax, I gave this hotel 4 stars because the food at the one restaurant available for lunch was not that great. The staff was nice but not efficient. The casino was pretty small and it did not have a lot of choices.
My husband, I and our 2 boys just returned from our stay at the Hyatt-Aruba, and we can't wait to go back! It was everything we dreamed it would be and more. The grounds are beautiful, the pool is amazing, the hotel is lovely and the staff couldn't have been nicer and more helpful. The only bad thing is we never want to stay anywhere else now!
My husband and I have travelled to Aruba many many times, but this is the first time we stayed at the Hyatt because it was our honeymoon. The grounds here are absolutely beautiful; however, the staff wasn't as friendly as other hotels that we have stayed at, nor were the other guests. The drinks were unreasonably expensive especially considering their size! Daily breakfast was excellent, but the other restaurants failed to WOW us. Not much of a selection and perhaps we are spolied because we have been to the island so many times and know where to find the good food. Overall, I finally took the plunge and stayed here; however, I'll take the cheaper hotels anyday! We like the homey feel of the smaller hotels...the Hyatt just seemed to stuffy for us. Would not stay here again...value for the money was not worth it.
The best hotel on palm beach. We had a great time. Not one complaint.
Hyatt I would say is the best hotel in the high rise hotels area. It has an amazing beach front with lots of fun for family, honeymooners and retired folk.
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
We stayed at the Hyatt for our Honeymoon. We were very pleased with our decision. This hotel is located in the High-Rise district and is right in the middle of everything you could need. You have restaurants, shopping, and beach all right there! No need for a rental car. Our absolute favorite part of where this hotel is located is the beach. It is located on a SWIMMABLE beach which was so important to us! The hotel has many nice amenities- fitness center, pool, jacuzzi, spa, shops, etc. The staff are friendly and the rooms are clean. The only thing I wish our room had was a balcony. We were in a partial ocean view room, but only a few of the larger rooms at Hyatt have a balcony. Regardless, we loved the Hyatt and would recommend this hotel for anyone visiting Aruba!
love aruba first off, you cannot beat the Hyatt or Radisson properties
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
The hotel staff are very friendly and helpful, however my stay was not up to the par of a Hyatt hotel. Was not told prior to booking that several of the restaurants would be shut down and under construction, which also meant jack hammering all day every day right next to the pool. The beach cleaning left a lot to be desired. Could have done a much better/ earlier beach sea weed clean up. Also the over all cleanliness of the beach could have been better (trash,etc). Also expected beach service for food/drinks but Hyatt does not offer this. They offer this service at the pool, but good luck finding a waitress. Biggest complaint is the lack of adult only pool area. At such a hugh end expensive resort, there NEEDS to be a quite place for adults to swim without other peoples kids smacking them in the face with a volleyball or splashing, screaming, and crowding the swim up bar. Not relaxing. Over all the friendly staff, central location, and updated decor was the best. However, it was just k...
We stayed for one week at the Hyatt and I'm glad we picked Hyatt over the Radisson. Hyatt was a beautiful hotel, had a gorgeous lobby and impressive view of the beach from the lobby area. The gardens, pools, bar and access to the beach were perfect. It is close to shops, restaurants and Starbucks. The staff were courteous and attentive especially the bell desk staff. We had a wonderful stay and would definitely stay at the Hyatt again.
Our family of four enjoyed our stay at the Hyatt! Beautiful property, centrally located and lots of fun! I let my 7 year old choose our hotel for this Aruba vacation ... she picked the Hyatt from the photos of the room (big beds) and the slide! The slide (and slide races) are so much fun!. At times it seemed the adults were enjoying it more than the kids. Poolside BINGO and pool volleyball were also a big hit. As for the beach, it's gorgeous - and you can call ahead to reserve a palapa ($35/day) so you won't have to wake at the crack of dawn. The staff (for the most part) were friendly. Some more so than others. We walked passed the other hotels we were contemplating (Marriott and Radisson) and I feel we made the best choice going with the Hyatt! The Marriott beach was not as nice and the guests looked like they were packed in like sardines. The Radisson (which we stayed in and liked) was nice and the Happy Hour crowd seemed to REALLY be enjoying themselves, but the Hyatt was def. nice...
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
When it says all inclusive it was truly all inclusive, you could book a trip to this hotel, and not spend another dime the entire trip if you wanted. One of the best resorts I've ever stayed in. The pool closed at 7pm daily, which was very strange to me, I've never stayed anywhere that the pool closed so early every night, and most resorts let their pool stay open 24 hours. And due to the alcohol being free there isn't a huge selection of brands to choose from, but it was still a great place.
nice pool, location & easy access to the beach
I liked the price, but reaching to the leisure facilities is not easy. Reception lobby is quite far away from the hotel, actually there are from another DIVI resort
Hotel was great for the price. Proximity to the beach was a plus. Arrived and received an "upgrade" to golf resort, although that wasn't explained. Staff was not friendly, especially compared to what you find elsewhere on the island. Have been visiting for 15 years and this was the first time it felt small requests (where can we find towels) were a bother.
The beach was fantastic, the pools & facilities were very comfortable. The shuttle was not very availble to get around (versus as adverstised)