Quer guardar como a sua moeda permanente, ou apenas nesta visita?
O hotel possui quartos com otima vista, sendo muito espacosos e confortaveis O Hotel e extremamente cheio na alta temporada, com balcao de check-in repleto, com certa demora no atendimento
O restaurante italiano não era bom
Hotel muito agradável. Excelente localização. A equipe foi muito simpática e até mesmo atualizou nosso quarto gratuitamente.
A vista do quarto para as cataratas O pequeno-almoco e' muito fraco
O hotel era caótico mas os quartos eram muito amplos e limpos, incrível custo-benefício.
Hotel muito bem gerenciado com quartos bonitos, vistas incríveis, e fácil acesso à cidade. Grandes multidões perto do estacionamento com manobrista, mas isso é de se esperar durante visitas de verão.
Os quartos são muito espaçosos e limpos. A vista sobre as cataratas canadianas é magnífica. Embora se localize próximo das cataratas canadianas, o acesso a pé às cataratas é bastante longo, já que tem que se contornar o casino. A alternativa é o ascensor público (pago) de acesso ao edifício da organização Nigara Falls, o que é desagradável. Um shuttle do hotel para o centro da cidade seria benvindo. O pequeno almoço tem opções limitadas.
Quarto grande e confortável. A uma curta distância das atrações. Tranquilo e limpo Quando você reserva para 4 pessoas e ganha café da manhã para apenas 2 é decepcionante.
É o hotel com melhor localização na cidade. Havíamos pago um valor maior para termos vista para as Cataratas. Qual foi a surpresa quando fomos colocados em um quarto onde a janela dá para um deck público de vista para as Cataratas. Enfim, pagamos pela vista mas não tínhamos a vista. Conversando com o funcionário do hotel, ele me disse que não podia fazer nada e que isso era problema meu e não dele. Somente no segundo dia consegui um quarto conforme havia pago.
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
The warm cookies were very tasty and the room was comfortable. TV was good, nice big fridge. Didn't get a chance to use the pool. Nothing, it's a good place.
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
Everything was fantastic Nothing
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
Loved the atmosphere no pool
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious. Bed was a little on the hard side, no seat in the steam shower.
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
The owners are very friendly and helpful.
The Hotel Employee was a great host, the french toast we had for breakfast was to die for, very comfortable.Will definitely consider future stays. Wife did not like using slippers.
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Location and cleanliness. Expensive breakfast and parking
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Great location close to Falls and everything !! Will stay there our next trip
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
it sucks to pay to park when you are staying in the hotel will not be staying there again
The hotel itself was fairly clean. Hallways seemed dirty, but room was clean and very big. Could've had a party in the bathroom or the balcony. There was a very rude staff member that questioned me when I asked about the voucher that they stated they had on their website. The problem was solved, but not without receiving attitude from her. Other staff members were great and helpful. I also didn't like that I had to pay for my parking at the hotel.
Large, average hotel room. It was clean, seems updated, and the beds were comfortable. Nice having two sinks. The location is excellent. Parking was expensive. One elevator wasn't working.
Pool had lots of bugs couldn't even go in. Dirty underwear behind the furniture from guest before us
Family was able to be together with adjoining rooms. The parking was terrible we parked and went out could not find a park upon return.
The hotel is centrally located. It is only a short walk to the falls. The bedroom was a little dirty, we found a used matches on the table. There were also mosquitoes hanging out on the curtains inside of the room.
I had to pay for a parking spot to leave my car while staying in best western
One of the best stay in going to Niagra Falls so far, everything is A++ Good value for money. We had a spacious room, nice big beds, good wifi, and friendly helpful staff. There are a selection of restaurants on the street, we found a great one nearby.
Parking charges were not listed on website. There was no fridge in the room for the kind of money they charged for the room. They describe the room with sunset view, There was no sunset view. The hallways were hot.
Upon our arrival, we had to wait in line for 30 minutes to check in. Once we approached the receptionist he didn't acknowledge or even apologize for the wait time. The WIFI did not work so I called guest services and the women first hung up on me. When I called back she said I had to call a 1800 number in order for me to fix the WIFI. She was extremely rude. I am not one to go out of my way to give a poor review but this was THE worst experience I have ever had.
The hotel was a short walk to the falls. It was the opposite of a nice hotel.
The mattress was not comfortable
The kids will love it here. Between the water park, the talking animals in the lobby, easy-for-kids food and the overall experience, the kids become fully absorbed in this little world. Food quality at the restaurants, especially the buffet dinner is fantastic. Limiting coffee and tea in the morning to only one cup is cheap. They should include refills. I was happy to find out that they serve Canadian coffee roasters Kicking Horse Coffee. But only at a coffee shop. This makes it complicated for customers. Just serve the same stuff everywhere, and include refills at breakfast.
I didn't expect a Waterpark to keep my kids occupied long but there was so much to do. While the resort is expensive, the money we saved by avoiding alternative entertainment more than offset the room cost. The resort is a bit far from the main strip in Niagara Falls. If you do plan on going to the strip, you'll have to drive (and pay for parking)
When the rooms are cleaned, checked and aired ...little details should also be taken into consideration example the shampoo/soap/conditioner dispenser which was totally empty... Perfect place for a family...loved it...a little pricy but we all had a quality with the family ...
Great pool facilities Fantastic staff and atmosphere Perfect for families The only ready I can't give perfect score is because food was not good The pizza is good but all other food isn't With evryone being so nice it's hard to complain Makes no sense why everything is good but the food
They could really use another sit down type restaurant. The buffet is nice however the wait is ridiculous!
We've been twice this summer - It's such a good time for the whole family. Lot's to do for everyone. Would have like to have stayed longer but it is just so expensive.
The water park was great, the room was clean, had a great view of the outdoor pool from the balcony. Staff was super friendly and it was overall awesome. I'd come back again. I just wish they would have more activities for adults. It felt like it was all for kids. I would only recommend it for families with children and not for a young couple
It is an ideal place for a local vacation if you have younger kids.
Gostei muita da localização. Do café-da-manhã , pois o espaço é muito pequeno para o numero de hóspedes. Além disso foi vendido como quartos com vista das cataratas de Niagara Falls, mas é impossivel ver qualquer coisa!!
Cordialidade e Honestidade do Atendentes do Hotel
O atendente quando chegamos na recepcao foi muito cortes, e nos deu boas dicas, porem foi um caso isolado, pois um outro atendente mais tarde nao nos foi prestativo, quando precisavamos imprimir uma folha da internet que eram nossas reservas do onibus de volta. Mas acontece! Sim, procuramos por toda niagara falls um acesso a internet, e foi muito dificil encontrar, somente o hotel embassy fez o favor de nos ajudar.
O hotel tem uma localização privilegiada próximo às cataratas Incluir café da manhã na diária
a vista do quarto para as cataratas é espetacular! nao tem estacionamente gratuito para os hospedes nem cafe da manha
Fiz a reserva para o dia seguinte e quando chegamos fomos prontamente atendidos e colocados num quarto excelente com vista parcial das Falls e da cidade. Detalhe , minha reserva era para vista da cidade.... A funcionaria foi agil, eficiente e gentil. Adoramos. Quando voltar quero ficar la num quarto com vista pras Falls...
It's proximity to the Falls and complimentary breakfast. I was not aware that it was under construction. We also had issues with the door to our room. It took a considerable amount of effort to open and close it. The innkeeper had to come help us get into the room.
Friendly service and excellent breakfasts The temporary detraction of the exterior due to the on-going renovation/construction.
The house was beautiful. I found the staff to be very helpful an friendly an, the location was excellent. The room was very modern for a 1891 building an the colors a little over the top.
Great B&B! Enjoyed our stay, close (10minute) walk to main strip in Niagara Falls and a great bike ride to Niagara on the Lake. Staff was helpful and breakfast was good. Would stay here again!
It was right in the heart of downtown and was so easy to go everywhere on foot. No added expense for taxi's or parking. The only critique I could give is that the pool was not open as late as I would have liked. It closed at 10 p.m.
The staff was awesome, the location was the best in town and free parking Pool opens at 10 am, too late, and closes at 10 pm way too early
My bf and I stayed here for only one night in a whirlpool room. The room also had a fireplace which was nice and worked great. The entire room was VERY clean it was a great stay. Upon our arrival we were at the ice machine and saw a cleaning lady delivering a fridge to another room, since we were filling up on a tonne of ice she asked if we would like one in our room, she found a fridge and delivered it to our room immediatly! The pool is in a weird location but that didnt bother us and we didnt use it anyway. Hotel is right beside Nightmares and accross the street from Nigara Casino and a waterpark. We would definatly go back to this hotel!
Huge room, great location Very loud air conditioner, no refrigerator in room, poor quality hot breakfast items
Overall, the room seemed mostly clean, but very dated. The bed was huge and very clean. Amenities were minimal, but the staff was friendly and very helpful to this first time traveler to Niagara Falls. There was a convention of cheerleaders the weekend I was there and they kindly put me in a honeymoon suite away frim the noise. The location can't be beat. It's right across the street from the Clifton Hill entertainment district and about a 10 minute walk to the Falls. Lots of places to eat, even if you are like me with lots of dietary restrictions. The in house free breakfast is standard hotel issue, but nice to have on busy days. Some of the towels were slightly dirty and there was mold on the shower curtain. The swimming pool and the whirlpool are inside the front entrance (same place as the breakfast and check-in), so it's very hot and humid in that space. It also smells of chlorine everywhere in the hotel. For this reason, I think, the air conditioner was on the whole time (even though I had turned the room unit to heat, because it was snowing outside)! The room never smelled of chlorine though. The TV reception was also spotty at best, but ultimately not an issue, as I was out most of the time. The elevators are a little slow, but very cool, one being glass and facing the inside of the lobby.
The room was large and bright and extremely clean. The front desk staff were very friendly and helpful. The hotel was less than a 5 min walk from Cliffton Hill and was close to dining and shopping. It was a great stress-free weekend away for my husband and I...we parked our car in the parking lot and didn't have to take it out again until it was time to go home. Many of the rooms face the lobby, which holds the pool and dinning area. It did become loud at about 2:30 in the morning, because the floors are tile and it was echo. The signs around the hotel ask for guests to respect those sleeping, and if you are inthe lobby area to please stay quiet after 10pm, however it did not seem like that rule was enforced at all.
the location - it was central and near to the Niagara Falls but nevertheless our room was quiet and peaceful.Unual swimming pool set-up in the receptiion area. Our rooms did not have a window opening to the outside - only onto the corridor outside the room - hence it felt somewhat claustrophobic.The breakfast area was very crowded and a bit chaotic.
Not bad but too expensive for the services
Clean, great staff, nice lobby. No exercise room
I booked room in Nov. 2014. The hotel was close to many attractions in Niagara Falls, and at a reasonable walking distance from the Falls. It is clean, modern, offers a decent breakfast and the room we had was very good. The beds were quite comfortable. Its indoor facilities include a pool, Jaccuzzi and sauna. One of its main advantage is the free parking, which in NF is a big deal! Overall, definitely a recommendable hotel. On week-ends, expect families with kids that will monopolize the pool and Jacuzzi at certain times. Can't think of anything!
I liked the second bedroom No
It was to light at night, all the lights were on outside the windows which made it hard to sleep
Very close to the falls and casino. Room was a good size and very clean limited selection of TV channels
comfortable atmosphere , good staff , clean. we took three rooms all three had old T.V's and the channels were not clear. would've helped if when we asked for direction to marine land to be told it's two minutes from the hotel and on the same street (stanly ave).
the staff were very courtesious and helpful in planning our day in niagara.
The room was very clean and the staff was fantastic...very helpful Price after taxes added, hidden costs
I liked the outdoor swimming pool, although I would have liked it more if it had been heated. I paid an extra $7 a day for my four day stay for the free breakfast each morning. I was sad to learn that it was not a complete free breakfast, coffee, juice, hashbrowns, etc...were extra. The only free items were eggs, bacon and toast, I think it should be clarified what the free breakfast is when offernig it. I was also sad to see no playground, even though it was mentioned in the hotel ad, when I placed my booking.
Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly. The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.