Gostei muita da localização. Do café-da-manhã , pois o espaço é muito pequeno para o numero de hóspedes. Além disso foi vendido como quartos com vista das cataratas de Niagara Falls, mas é impossivel ver qualquer coisa!!
O hotel tem uma localização privilegiada próximo às cataratas Incluir café da manhã na diária
O atendente quando chegamos na recepcao foi muito cortes, e nos deu boas dicas, porem foi um caso isolado, pois um outro atendente mais tarde nao nos foi prestativo, quando precisavamos imprimir uma folha da internet que eram nossas reservas do onibus de volta. Mas acontece! Sim, procuramos por toda niagara falls um acesso a internet, e foi muito dificil encontrar, somente o hotel embassy fez o favor de nos ajudar.
Cordialidade e Honestidade do Atendentes do Hotel
O hotel possui quartos com otima vista, sendo muito espacosos e confortaveis O Hotel e extremamente cheio na alta temporada, com balcao de check-in repleto, com certa demora no atendimento
Hotel muito agradável. Excelente localização. A equipe foi muito simpática e até mesmo atualizou nosso quarto gratuitamente.
O restaurante italiano não era bom
The assistance checking in and out - the person at the desk was well-trained and knowledgeable. The only complaint I can make is that I didn't have a car but was charged for parking. Not a big issue as I simply called the billing number after I returned home and had it corrected.
I was very impressed with your maid service - they were friendly, business like, happy and they aimed to please and do anything that you would like. Their cleaning was top notch. You should be very proud of them! Thank you
Rooms clean everyone pleasant very noisy in room above
The Inn was better than we expected. Cleanliness was very good. Staff was helpful.
The hotel was clean and pretty quiet.
Courtyards, family movie night Pools too far, inconvienent. Same with workout rooms.
The size of the room and the hotel setup
Nothing blew my mind about the place. Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.
Hotel is close to water park and the Clifton Hill locations
I will remember to ask for an upper room next time as there are a lot of kids at this hotel and they run around all the time, right above us. Otherwise, great.
I liked the proximity to the main area of Niagara.. walking distance to everything I wanted to do with my children. It was clean with very friendly staff at reception. The fridge froze everything that was in it overnight, so the kids couldnt have water or juice when they woke up as it was ice ! The people above us were quiet noisy at 10.00 p.m.
location was good and value for money is really good it was a little loud at times,lots of young children running around
Hotel muito bem gerenciado com quartos bonitos, vistas incríveis, e fácil acesso à cidade. Grandes multidões perto do estacionamento com manobrista, mas isso é de se esperar durante visitas de verão.
O hotel era caótico mas os quartos eram muito amplos e limpos, incrível custo-benefício.
A vista do quarto para as cataratas O pequeno-almoco e' muito fraco
Quarto grande e confortável. A uma curta distância das atrações. Tranquilo e limpo Quando você reserva para 4 pessoas e ganha café da manhã para apenas 2 é decepcionante.
É o hotel com melhor localização na cidade. Havíamos pago um valor maior para termos vista para as Cataratas. Qual foi a surpresa quando fomos colocados em um quarto onde a janela dá para um deck público de vista para as Cataratas. Enfim, pagamos pela vista mas não tínhamos a vista. Conversando com o funcionário do hotel, ele me disse que não podia fazer nada e que isso era problema meu e não dele. Somente no segundo dia consegui um quarto conforme havia pago.
Os quartos são muito espaçosos e limpos. A vista sobre as cataratas canadianas é magnífica. Embora se localize próximo das cataratas canadianas, o acesso a pé às cataratas é bastante longo, já que tem que se contornar o casino. A alternativa é o ascensor público (pago) de acesso ao edifício da organização Nigara Falls, o que é desagradável. Um shuttle do hotel para o centro da cidade seria benvindo. O pequeno almoço tem opções limitadas.
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
Very relaxing vacation. Refrigerators should be complimentary.
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
Centrally located, convenient walking distance to falls and all attractions
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
service no fridge in the room, poor TV (too few channels) , parking view
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
what i like in this hotel is the calmness of the area and the staff was so friendly. it's better if they enhance better their services. I didn't like being obliged to go to the elevator's area to be able to connect to wireless internet. I suggest to extend the coverage to the rooms walkway at least.
My 11 year old daughter is not shy when it comes to asking for help. She befriended one of the housekeepers, Darlene, early on in our stay. Darlene was so kind to my daughter even making sure to tell me what a ray of sunshine she was.
Beds were really comfortable. The staff were helpful. Loved the kids pool adjacent to the swimming pool. Good water pressure in the room shower. Location was great! Far enough from the hustle and bustle, but close enough to walk or catch the WeGo bus. Dated! But clean. Torn carpet, old fixtures. Wifi was terrible unless you were in the lobby. Breakfast was a little expensive.
location and the beds and the price
The buffet breakfast for $10 per adult. Walking distance to the falls and Clifton Hill We were placed on the first floor which felt like a basement. The rooms were outdated, musty and damp. The carpet was loose and needs to be cleaned. The cleaning staff cleaned half of the room, my son made the 2nd bed and they left towels on the floor. The adjoining room, which was family, had their room door left open. The amount paid per room, I was hoping for something a little nicer. I felt that because we booked with an outside agency, we were stuck in the basement instead of the main building which was nicer. There was signs stating there was vacancy, so I'm sure we didn't have to be put where we were.
I loved the pool, hottub, sauna area. Great for families!! Rooms a bit dated; however, doesn't matter. Price was right and very clean. No lunch available - restaurant closed on Monday of the March break?? Seriously. Also, breakfast included for a flat rate would've been a nice touch.
The service was great, good directions and they gave us a late checkout. We booked a city view room but got a corner room looking over the pool and parking
Fairly close to the falls. There was an indoor pool. Rooms are in need of essential repairs. Our shower and bath tub was backed up, had leaky faucets for the sink. Rusted bath tub that suggested there might be a bigger moisture issue in the bathroom. The wall paper was clearly paling off the walls around the entire room. The double beds were the most lumpy and uncomfortable things we've had to sleep on.
Clean room, very nice staff and close to everything. Pool was clean and relaxing after a hot day at the falls. Hotel is far enough from the crowds but easy walk to falls and US side and Clifton Hill. The parking at $15 for guests and non guests are the same, somewhat ridiculous. The breakfast buffet is $10 and no free coffee at the hotel lobby. Very high prices after spending money to stay there.
I liked the location and was amazingly surprise if the facilities offered as well as the room lay out. Parking was right there and even though we were 5 mins walking distance from the falls and all the entertainment we were away from the noise. N/A
The sliding glass door opened. False advertising. No restaurant or bar - advertised but was told it was seasonal Front desk staff rude Wifi - only available in hallway by the elevators and lobby Spoke to staff and was told hotel was full they didnt guarantee wifi. Would have stayed elsewhere if this was the case. No air conditioning. This was huge!!! Thought ac was broken and was told that weather was getting colder and the hotel had turned off the ac and turned on all of the heaters. It was 68 degrees. I have travelled all over and stayed in 2 star to 5 star hotels. Never have I been told that I could no longer use my ac. Not sure if this is an issue with kayak or Travel lodge but this is clearly false advertising. Also, when the heater/fan did come on it spit water out onto the floor and bed.
That the room was small and good price for one night. Could have been a little cleaner and not look so old like the bedding and could include a mini fridge Atleast
Friendly, helpful staff. Comfortable bed and mostly clean rooms. Parking, despite the $10 charge for it, is decent and was allowed to leave my car there all day even after check out in order to continue my sight seeing. Pool is accessible only by walking across a court yard to the main building. More of a car motel than a hotel. Also, despite the room being clean, there was a lot of ants crawling in through the cracks near the bathroom entrance. Had to take paper And wash cloths to cover the areas to limit the amount of Ants coming in.
I didn't like that when they charge me for parking and no breakfast included.
Nothing I nooked this room and so did two other family members. My room was gross, stains all over the carpet , we didnt have a fridge or mocrowave . Our het tub was dirty and didnt work. The other two familes had nicer rooms with fridge microwave and falls view. They paod cheap price too. The applebees was cloed down for maintance . Over all experience i would never stay there again
The hotel is is Ina good location, easy walking distance to all attractions Hotel is dated. It need thou rough cleaning and update.
The Motel part of the hotel is from the 1960's. I upgraded to the Hotel part. Everything is very used and run down. The parking garage is scary (a coat of paint would go a long way). The rooms are used. The bed linens and towels are old and low quality. Some Days Inn Executives should spend a couple nights there.
It was a very short commute to the Hornblower Cruise, walking distance. 24/7 convenient store literally next door. One roll of toilet paper, fear of running out.
Right near all of the attractions! Pool! Nice rooms! Only downside would be parking underground, but that wasn't a big deal with all of the other positive things about this hotel.
We were charged for parking and breakfast for one which was shown as free while booking No free parking No breakfast
Noisy and full of bugs Nothing
The staff was very friendly. The room was clean. Good location very close to all amenities. The price was quite expensive considering there was no breakfast included. I was dissapointed there wasn't a mini-fridge in the room and the ice bucket was big enough for only 2 drinks. We had to use the recycling bin as a ice bucket instead.
. Staff was nice /helpful. Location was great / / room was clean Not much parking . A/C unit does not work . Water damaged room on walls & cealings
great location! everything was good
The best qualities I can say for the hotel are location, and staff friendliness (some of the staff anyway!) beds were smaller than expected, and the shower was filthy, prompting us to change rooms.
Location was great. Every thing was great.
Location near Falls. $29.99 Parking.
The location was great, everything is within walking distance. Not worth the price, especially since there is additional fees ontop of the room rate. Ended up paying an additional $120 on top of the room price for 2 nights. Parking was $29 a night. Pool area also needs to be updated and pool wasn't heated.
Very comfortable room and friendly staff. The view of the falls is excellent from the twelfth floor room I had. I was a little early since I needed to meet with the private tour guide for my local tour, and the staff was very accommodating and helpful. Nothing. It was a great stay.
location It is dated, and the beds are uncomfortable, but it has character...
Rainbow room restaurant and location by the falls Room was smaller than photo indicated
This guest did not leave comments about this hotel.
Location The room and bathroom were tiny. The 'falls view' was a little stated - if we stood and angled just right we could see the falls out of the fairly small window in the room. Not quite the view we were expecting for the price we paid.
The view Too expensive parking
Fact it was connected to Casio Room was too hot ac wansnt working we couldn't sleep called downstairs a guy came up 3:30 he checked gave us a fan asked if another rom available he said not sure he will check for a call from downstairs telling us to go to another hotel!@3:30 am!!!
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
Everything was fantastic Nothing
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
The warm cookies were very tasty and the room was comfortable. TV was good, nice big fridge. Didn't get a chance to use the pool. Nothing, it's a good place.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
Great location close to Falls and everything !! Will stay there our next trip
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Location and cleanliness. Expensive breakfast and parking
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Localização e preço. Internet, estacionamento e café já inclusos na tarifa. Dá para ir caminhando até as cachoeiras, menos de 5 minutos. O quarto é um pouco apertado.
Quarto muito espaçoso e limpo. Adoramos. Excelente localização. Está a apenas 500 metros das cataratas. Lugar silencioso. Amplo estacionamento e wireless gratuitos. Funcionários muito atenciosos e receptivos. O café da manhã é um tanto tumultuado e muito simples.
Probably a great hotel for a fam with children
The hotel staff was really friendly and very helpful. The location was great for us and we really enjoyed the courtyard-it was cool over the weekdend and having the courtyard made our stay much more enjoyable. No
Convenient and good location for us to stay more than 1 night, I will pretty sure to go again. Some of staffs are not really helpful.
The hotel was centrally located. Parking was free. Staff was not open to here about a complaint. The hotel was noisy. The hotel had a number of adult novelty shops in the area and they were not appropriate for children.
Great service, clean rooms, love the pool area No room service, take out only from the pub next door. Difficult with kids
Clean rooms, nice pool/lounge area Somewhat noisy until closing of pool at 10pm
You can't go wrong with Best Western especially when you're travelling with kids!! The staff are very nice!!
good location nice room clean parking and resturants near by
Restaurant Staff very pleasant Incorrect information about smoking preferences.
It was handy to lots of restaurants. Hostel's own restaurant was very good. Handy to things and places we wanted to do and see. Enjoyed the indoor pool. No. We enjoyed our stay and would return.
It is located close to the main attractions. The rate is good. Not so much of rooms service al late night hours.
godd service and quick response to urgent needs everthing seems normal
It was good price and close to the falls and Clifton hills My room did not have a jacuzzie tub like in the description I was kind of disappointed by that
Had the junior suite which was very spacious (however friend also had suite that was slightly smaller so specify when booking). Overall was a decent stay for one night but wouldn't want extended stay there. Close to clubs and shopping! For some reason the tv channels were seriously lacking. Aimed to be back in room for jays game but couldn't get it on tv! Also mini-fridge and microwave are great to have but seriously small and outdated! My friends and I joked that this was a hotel-motel feel.
Only thing good at this hotel is location. The room smelled like cigarette smoke (our clothes and hair smelled just from being in there). The curtains looked and smelled like they have never been washed since they were put up. Even the air coming out of the a/c unit smelled. Stained carpeting. Tried to get a different room but was told none available. Front desk staff not helpful. (During our 4 day stay we dealt with a broken toilet, broken safe, dog barking through night, elevator broken for 2 days). This hotel is for smokers and people traveling with dogs. Wish we had left as soon as we smelled the room.
Centrally located. Most sites walking distance. Needs updating, parking should be free if you stay there... plus my car was dinged in the lot!
Very dirty. Un safe. Was warned about shady characters walking around. Water stains on furniture.
Total cost for a King bed and fold out couch was $57.50 (US). You could see the American Falls from our window. They would probably be obscured by trees when their leaves return. Pool area was fine, perhaps a little stark. Bed was somewhat comfortable. The room was kept up. For some reason, there was a plastic bag over the smoke detector. Walls seem very thin. Could hear the neighboring TV very clearly. We used the noisy fan to create white noise to drown out the TV. Our door would rattle when the neighboring door would shut. The bathroom could use some work. The light colored tile grout was turning black and tiles cracked.
the location was excellent. the hotel was clearly in a run down state. it did not warrant the price tag for staying there. simple things like removing/cleaning notice boards in the elevators would go a long way to give the illusion of better upkeep. impressions are important.