Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious. Bed was a little on the hard side, no seat in the steam shower.
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
Loved the atmosphere no pool
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
Localização e limpeza. Café da manhã caro e estacionamento
Os quartos eram grandes Excelente vista da cidade A uma curta distância de Niagara Falls Quarto King size tinha uma piscina fora coach
Excelente localização perto das Cataratas e tudo !! Vou ficar lá nossa próxima viagem
Quarto muito agradável, limpo e localização excelente. Sem toalhas o suficiente para duas pessoas... A geladeira não funcionou. O ar-condicionado era ruim, mal gelou o quarto. A equipe não foi muito acolhedora e nem amigável na recepção.
O quarto era muito confortável e espaçoso. Gostei da decoração retrô. Preços extremamente altos para uma estadia de fim de semana. As toalhas de banho eram muito pequenas e muito poucas. O spa estava muito cheio para desfrutar e tinha poucas instalações (área de chuveiro).
A localização é imbatível. Bem no topo das cataratas. Tínhamos uma pequena varanda com vista das cataratas americanas. O banheiro era pequeno, mas funcional. As camas eram confortáveis e limpas, o WiFi era bom. O estacionamento é gratuito e o local fica a uma curta caminhadas de diversas atrações. O ar-condicionado era barulhento, mas funcionou bem. O café da manhã gratuito era decente. No geral, foi um bom custo-benefício.
Bom café da manhã básico. Quarto foi impecáveis e a equipe foi amigável. Muito boa localização. Sem frig. O resto foi bom.
The staff was very helpful & friendly! We were able to gets parking pass even though we arrived early! The room was quite nice! Could hear crying baby next door- maybe because of thin walls or the connecting doors? Also, although the ice machine owe to our room was convenient, it was also noisy late at night. Happily the baby didn't cry long and we were so tired it may not have mattered much anyway!
We came with two kids under 5. This hotel was reasonable walking distance to the falls with free parking, had clean rooms and a large pool. The breakfast was not included however, and was rather pricey, even with the kids' breakfasts more or less free. I say more or less because the kids menu was restricted and you still have to pay tax on it. Speaking of tax, there is a hidden tourism tax on the room and food which the hotel did not mention. A family member told us about it after our stay. This tax is optional and you can ask for it to be removed--but only if you know it's there in the first place!
Everything the room service is only for the breakfast and not the rest of the day
We had a perfect stay with a clean quiet room within a short walking distance to all the Niagara Falls sights.
Bed Heart Shaped Jacuzzi No outlets No ventilation in bathroom. Not very romantic to smell partner s business. Have to turn on each lamp - no central switches No fridge
convenient location mattress is so old and uncomfortable
The location is perfect. You are by a lot of great restaurants and walking distance from the falls.
The location and free parking made this hotel very appealing. The hotel felt dingy. The hallways are old and dark. When we first got to our room the tv and 4 separate lights didn't work. Apparently housekeeping likes to unplug everything (we were told this is a known issue and apparently one that has not been addressed). Not a huge deal, but any decent hotel would make sure everything was perfect by the time guests arrive. In addition the room didn't feel clean. There were a few pills on our floor and a small stain on the sheets. The sink also looked grimey. Free parking is great, but there was garbage EVeRYWHERE. Overall it just seemed like their wasn't much pride in whoever makes the decisions at the Holiday Inn. The staff was very kind and helpful, but whoever is making the big decisions needs to invest some $ into the place and clean it up a bit. After one night we cancelled the rest of our reservation and stayed at the Hilton in a studio suite with a view of the falls for the SAME PRICE!
The price, included free parking, and staff were all very nice. The hotel seemed to be within walking distance of everything, including the falls. It was also right next to Jimmy Buffett's Margaritaville. We got assigned a room that had vending machines directly outside of our room. We couldn't hear people but what was a bummer was that the extra space that was taken out of our room for the vending area was compensated by taking room from our balcony. This made it very small. Enjoyable none the less.
A relação qualidade-preço é boa ,mas o hotel deixa a desejar quanto a alguns aspectos de higiene e conforto. A localização, relativamente às Cataratas é bastante razoável.
Localização e preço O problema foi encontrarmos o quarto e os corredores do hotel com carpete, somos alérgicos e esse fato prejudicou nossa estadia.
cheap,bonus microwave and small fridge walking up to the 3rd floor with all our luggage was a pain, the walls were concrete were the bedframes attached to and look out of place compared to the other walls
This was a great place to stay as a base to explore the Niagara Falls. The staff were helpful, the room was great! Nice and quiet, even on Saturday night! Off street parking a real bonus. Will stay there again and can strongly recommend this hotel. The fact that we only had two nights and would have loved to stay longer!!!!!!!
I love the beds and the down duvets. So comfortable. Also like the microwave and fridge which is great for having drinks and snacks. The room is clean and doesn't smell musty like some motel rooms at Niagara falls.
Good price. No tea/coffee facilities. Water took 10+ minutes to get hot
There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) . Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
The hotel staff are so helpful. The rooms were very clean and the beds were extremely comfortable.
Beds were very comfortable. I didn't expect to pay for parking. I felt the breakfast was expensive for what you got.
I asked for alternative means to travel to Buffalo Airport (a texi costs 75 $ !!!!) and received a poor reply; they did not care very much. Too expensive
The price was great
The room was really big and the bathroom was separated so that someone could use the shower while the other person could use the sink. The breakfast was ok allthough not big of a choise. You could choose between 3 meals. I would stay here again. The room had no safe and no fridge. Other than that it was good.
The staff were very friendly and helpful. The rooms were nice and comfortable. Loved the outdoor mini pool! Great place to stay if you don't want to use the amenities and need somewhere close to the falls. There was a bit of mold on the tiles in the shower. There were a lot of kids who were using the pools and jacuzzi unsupervised. The pools and jacuzzi were filthy and we were unable to go in and enjoy it. There was a sludge in the jacuzzi because the kids at the hotel were running around outside then jumping in. It was full of grass and dirt. The pool water was merky and the chlorine wasn't helping the situation. The towels had a wierd smell to them and they were a little frayed and old. Maybe a towel upgrade would be nice.
Location great. Staff excellent. Room very nice, very clean. Shower was Awsome-water pressure fantastic, tub nice and deep too. View great. Everything was just fine...
The location was great, not to much in the hustle and bustle but walking distance to everything! Staff was friendly and quick check in. There was a partially used open bar of soap in our shower when we got there, and some small stuff on the floor. Beds could use more pillows.
warm welcome, enjoyed the restaurant's breakfast. friendly staff at the reception etc. pillows were very old, need to change them.
This hotel gave me scabies!! Do I need to say any more!
helpful staff, excellent breakfast, booked 2 rooms for 3 persons, a small discount for 2nd room would have been appreciated since only one bed was used and one breakfast consummed
Close proximty to all attractions No wireless internet available in rooms
Nice room Nice view The noise level from other room late into the night was real loud. We could understand what they were sayin most of the time