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Clean, great staff, nice lobby. No exercise room
I booked room in Nov. 2014. The hotel was close to many attractions in Niagara Falls, and at a reasonable walking distance from the Falls. It is clean, modern, offers a decent breakfast and the room we had was very good. The beds were quite comfortable. Its indoor facilities include a pool, Jaccuzzi and sauna. One of its main advantage is the free parking, which in NF is a big deal! Overall, definitely a recommendable hotel. On week-ends, expect families with kids that will monopolize the pool and Jacuzzi at certain times. Can't think of anything!
It was to light at night, all the lights were on outside the windows which made it hard to sleep
The room was large and bright and extremely clean. The front desk staff were very friendly and helpful. The hotel was less than a 5 min walk from Cliffton Hill and was close to dining and shopping. It was a great stress-free weekend away for my husband and I...we parked our car in the parking lot and didn't have to take it out again until it was time to go home. Many of the rooms face the lobby, which holds the pool and dinning area. It did become loud at about 2:30 in the morning, because the floors are tile and it was echo. The signs around the hotel ask for guests to respect those sleeping, and if you are inthe lobby area to please stay quiet after 10pm, however it did not seem like that rule was enforced at all.
Overall, the room seemed mostly clean, but very dated. The bed was huge and very clean. Amenities were minimal, but the staff was friendly and very helpful to this first time traveler to Niagara Falls. There was a convention of cheerleaders the weekend I was there and they kindly put me in a honeymoon suite away frim the noise. The location can't be beat. It's right across the street from the Clifton Hill entertainment district and about a 10 minute walk to the Falls. Lots of places to eat, even if you are like me with lots of dietary restrictions. The in house free breakfast is standard hotel issue, but nice to have on busy days. Some of the towels were slightly dirty and there was mold on the shower curtain. The swimming pool and the whirlpool are inside the front entrance (same place as the breakfast and check-in), so it's very hot and humid in that space. It also smells of chlorine everywhere in the hotel. For this reason, I think, the air conditioner was on the whole time (even though I had turned the room unit to heat, because it was snowing outside)! The room never smelled of chlorine though. The TV reception was also spotty at best, but ultimately not an issue, as I was out most of the time. The elevators are a little slow, but very cool, one being glass and facing the inside of the lobby.
Not bad but too expensive for the services
It was right in the heart of downtown and was so easy to go everywhere on foot. No added expense for taxi's or parking. The only critique I could give is that the pool was not open as late as I would have liked. It closed at 10 p.m.
the location - it was central and near to the Niagara Falls but nevertheless our room was quiet and peaceful.Unual swimming pool set-up in the receptiion area. Our rooms did not have a window opening to the outside - only onto the corridor outside the room - hence it felt somewhat claustrophobic.The breakfast area was very crowded and a bit chaotic.
I liked the second bedroom No
My bf and I stayed here for only one night in a whirlpool room. The room also had a fireplace which was nice and worked great. The entire room was VERY clean it was a great stay. Upon our arrival we were at the ice machine and saw a cleaning lady delivering a fridge to another room, since we were filling up on a tonne of ice she asked if we would like one in our room, she found a fridge and delivered it to our room immediatly! The pool is in a weird location but that didnt bother us and we didnt use it anyway. Hotel is right beside Nightmares and accross the street from Nigara Casino and a waterpark. We would definatly go back to this hotel!
Huge room, great location Very loud air conditioner, no refrigerator in room, poor quality hot breakfast items
The staff was awesome, the location was the best in town and free parking Pool opens at 10 am, too late, and closes at 10 pm way too early
The location was great for walking to the falls and we saved a tremendous amount on parking. Plus the queen bedroom was pretty nice, though the bed was extremely firm. The queen room had a balcony though which was great at night (it was shared with the other room but we were by ourselves every night). The host was late and inattentive. We were locked out for twenty minutes because she left when we were scheduled to check in. Every time we saw her she seemed almost confused by us wanting to speak to her. Or maybe even annoyed. Breakfast was an egg and a half plus some toast. We spoke to a family at the table who said they had eaten the same thing three days in a row. Our host was just not someone you'd want taking care of you for the weekend. I say "host" because she never actually introduced herself the three days we were there. The original room we paid for promised a king bed, when in reality it was two twin beds pushed together. She told us no one had ever complained before. Luckily the queen room happened to be available so we switched.
Location my room
Rainbow room restaurant and location by the falls Room was smaller than photo indicated
Great staff. Very clean. Free fallsview upgrade. Small room.
The staff was very nice. The hotel was in a good location. Overall a very good experience.
The location to the event we attended The room was exceptionally small...felt a lot like a broom closet. The ceiling was falling apart and the heater/ air did not work
The staff were great. Loved the way the pool area was set up. Great location The room was very small. No fridge in room. The room was so hot even with heating unit turned off and window opened Staff had to bring fans up. Everyone was complaining of heat in rooms,
Wonderful breakfast Extremely cold rooms however they will provide a space heater
This guest did not leave comments about this hotel.
The falls view There was a strange odor in the hallway.
The view Too expensive parking
This guest did not leave comments about this hotel.
Fact it was connected to Casio Room was too hot ac wansnt working we couldn't sleep called downstairs a guy came up 3:30 he checked gave us a fan asked if another rom available he said not sure he will check for a call from downstairs telling us to go to another hotel!@3:30 am!!!
The size of the room and the hotel setup
I will remember to ask for an upper room next time as there are a lot of kids at this hotel and they run around all the time, right above us. Otherwise, great.
The Inn was better than we expected. Cleanliness was very good. Staff was helpful.
Rooms clean everyone pleasant very noisy in room above
Nothing blew my mind about the place. Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.
Courtyards, family movie night Pools too far, inconvienent. Same with workout rooms.
I liked the proximity to the main area of Niagara.. walking distance to everything I wanted to do with my children. It was clean with very friendly staff at reception. The fridge froze everything that was in it overnight, so the kids couldnt have water or juice when they woke up as it was ice ! The people above us were quiet noisy at 10.00 p.m.
The hotel was clean and pretty quiet.
I was very impressed with your maid service - they were friendly, business like, happy and they aimed to please and do anything that you would like. Their cleaning was top notch. You should be very proud of them! Thank you
The assistance checking in and out - the person at the desk was well-trained and knowledgeable. The only complaint I can make is that I didn't have a car but was charged for parking. Not a big issue as I simply called the billing number after I returned home and had it corrected.
Hotel is close to water park and the Clifton Hill locations
location was good and value for money is really good it was a little loud at times,lots of young children running around
Fairly close to the falls. There was an indoor pool. Rooms are in need of essential repairs. Our shower and bath tub was backed up, had leaky faucets for the sink. Rusted bath tub that suggested there might be a bigger moisture issue in the bathroom. The wall paper was clearly paling off the walls around the entire room. The double beds were the most lumpy and uncomfortable things we've had to sleep on.
The buffet breakfast for $10 per adult. Walking distance to the falls and Clifton Hill We were placed on the first floor which felt like a basement. The rooms were outdated, musty and damp. The carpet was loose and needs to be cleaned. The cleaning staff cleaned half of the room, my son made the 2nd bed and they left towels on the floor. The adjoining room, which was family, had their room door left open. The amount paid per room, I was hoping for something a little nicer. I felt that because we booked with an outside agency, we were stuck in the basement instead of the main building which was nicer. There was signs stating there was vacancy, so I'm sure we didn't have to be put where we were.
what i like in this hotel is the calmness of the area and the staff was so friendly. it's better if they enhance better their services. I didn't like being obliged to go to the elevator's area to be able to connect to wireless internet. I suggest to extend the coverage to the rooms walkway at least.
location and the beds and the price
The sliding glass door opened. False advertising. No restaurant or bar - advertised but was told it was seasonal Front desk staff rude Wifi - only available in hallway by the elevators and lobby Spoke to staff and was told hotel was full they didnt guarantee wifi. Would have stayed elsewhere if this was the case. No air conditioning. This was huge!!! Thought ac was broken and was told that weather was getting colder and the hotel had turned off the ac and turned on all of the heaters. It was 68 degrees. I have travelled all over and stayed in 2 star to 5 star hotels. Never have I been told that I could no longer use my ac. Not sure if this is an issue with kayak or Travel lodge but this is clearly false advertising. Also, when the heater/fan did come on it spit water out onto the floor and bed.
I loved the pool, hottub, sauna area. Great for families!! Rooms a bit dated; however, doesn't matter. Price was right and very clean. No lunch available - restaurant closed on Monday of the March break?? Seriously. Also, breakfast included for a flat rate would've been a nice touch.
My 11 year old daughter is not shy when it comes to asking for help. She befriended one of the housekeepers, Darlene, early on in our stay. Darlene was so kind to my daughter even making sure to tell me what a ray of sunshine she was.
I liked the location and was amazingly surprise if the facilities offered as well as the room lay out. Parking was right there and even though we were 5 mins walking distance from the falls and all the entertainment we were away from the noise. N/A
Beds were really comfortable. The staff were helpful. Loved the kids pool adjacent to the swimming pool. Good water pressure in the room shower. Location was great! Far enough from the hustle and bustle, but close enough to walk or catch the WeGo bus. Dated! But clean. Torn carpet, old fixtures. Wifi was terrible unless you were in the lobby. Breakfast was a little expensive.
Clean room, very nice staff and close to everything. Pool was clean and relaxing after a hot day at the falls. Hotel is far enough from the crowds but easy walk to falls and US side and Clifton Hill. The parking at $15 for guests and non guests are the same, somewhat ridiculous. The breakfast buffet is $10 and no free coffee at the hotel lobby. Very high prices after spending money to stay there.
The service was great, good directions and they gave us a late checkout. We booked a city view room but got a corner room looking over the pool and parking
Cama muito confortável. Gostei muito da localização pois era muito perto de comodidades e das Quedas. Ar condicionado muito barulhento abafou o barulho de atividades nas imediações. Café da manhã incluído. Cheirava a fumaça de cigarro em nosso quarto para não-fumantes. O vaso sanitário ficava enchendo de água após a descarga e tivemos de ajustar e corrigi-lo em várias ocasiões. A equipe não parecia experiente.
Great location None
Room was extremely spacious, staff was courtious
Convenient hotel for a visit to Niagara Falls.
We enjoyed the rooms and the breakfast. We were unaware that we had to call ahead on the 800 number in order to get points. We were told that we can call and get the points applied. Will this work?
Nice rooms with Jaccuzzi in the room. Confortable...Internet hookup a plus. Thin walls .... lots of noise in hallway late at night......
Neat and clean
Very helpful and courteous staff, location and cleanliness.
The whirlpool tub and king size bed in our room were fantastic. This hotel is in an excellent location and was within walking distance to all tourist attractions. The continental breakfast was out of many food items by 9:30 a.m. and all tables were full so there was nowhere to sit for breakfast.
We loved our room (we stayed in one of the King/Jacuzzi suites)! The breakfast was adequate...saved us time and money from having to go elsewhere! The staff at the front desk were very nice and helpful and able to answer all of our questions! Two small complaints, we didn't not get a "do not disturb" sign to put on our door and the pillows were terrible!
Very freindy staff,helpful,curteous,conventent location,well cared for premisis Did not like having to pay everyday to park my car,have never paid anywheres else .
Spacious rooms, easy access by car, coffee maker and a microwave in the room. The jacuzzi was really nice.Just enough separate from the busiest streets in Niagara, which we found only positive. Still everything is within walking distance. No water boiler in the room. The breakfast was quite simple. No restaurant.
The room was clean and comfortable. 1. There were no real breakfast there - only some cookies. 2. I was unable to get the real invoice for my stay.
Location, Staff, Cleanliness, Price SLOW wifi
The room was very comfortable and spacious.Would reccomend No complaints had everything we wanted
we found it to be quiet at night,which was nice,we were close enuf to attractions,but not caught up in the hustle of it. coulda had more towels,with the hot tub suite...a robe woulda of been nice also.
Great location for the Falls, easy walking distance, car not necessary to move aroung the area. Very comfortable bed, good hot water, quiet room. Good value for the area Room cleaning was not so good, spilled food behind the dresser. Continrntal breakfast wa pretty basic
I like that the non smoking rooms are far enough away from the smoking rooms. The 'continental breakfast' leaves much to be desired.
The great location and accommodating staff. The amenities were lacking but were comparable to those at nearby locations.
Good location for the price Should of had microwave or coffee maker in room
for what you get out of the price to stay it is a good deal
The Jacuzzi in the room was nice. The air conditioning was a life saver. Plenty of towels. Pillows were a little small on the King sized bed. A balcony would have been nice.
i did not like anything. staff treated me as a child. could not even bring friends into my room without being questioned by staff. the way the manager treated me with no respect.
Close to the attractions, clean rooms, free parking Still has poor breakfast options, hard to find room in basement
Great location Very dated room and I had to hike up three floors, no elevators. Old style TV and air conditioner unit was extremely loud.
Close to Niagara falls. Nice front desk staff Confused about hotel building. Two on location, inn and hotel. Assumed the hotel was it.
Location was great! The front desk which was located nex door the people were very nice My key kept not working Had to go back twice to get it re-done
It needs to be said that there is no elevators and that everything you need to do from check in/out, to getting ice, to buying a drink involves going to the hotel next door, not sure if it is in the process of being bought out but very inconvenient.
walking distance to the attractions. It was just a place to sleep. could of been cleaner. Outdated. old beds.
Good deal for an expensive city. Walking distance of everywhere I wanted to go. No bells and whistles just a straightforward room. I recommend the heart shaped jacuzzi rooms. Staff was extremely nice, went out of their way to help our group An ironing board would have been useful, but not really recommending anything that would just drive the cost up
Location to the falls. Breakfast not included.
Staff were pleasant but they were from the hotel next door. Actual blood on towels, which was disgusting. Room smelled musty and unclean. Otherwise everything in the hotel worked.
Location to everything around Niagara Falls. We were able to walk everywhere. No wifi. Were were able to pick up the signal from the main hotel sometimes, but it wasn't always direct.
This guest did not leave comments about this hotel.
Location Old hotel. No internet and check-in across the street.
Location is excellent! Room a little outdated but location makes up for it!
Location Old dated
It was very clean and centrally located! Accurate to reviews, it was very loud until 2 am. But as we didn't mind noise that's totally fine.
Location Karaoke too noisy until 2h30 am, it is not easy to sleep.