Easy to get around from and to the hotel. Beds were ok and bathrooms were ok clean. The can use a new vacuum all over te hotel. Rooms can get undusted and their housekeepers can do a better job cleaning the rooms better.
It was a beautiful place located in an exclusive safe environment. Me and my husband visited with a co worker and his wife and we were all satisfied with our stay. Enjoyed so much that me and my husband extended a night.. We are already planning on going back this summer. My husband smoke and I reserved a smoking room and once arrived it was a non smoking hotel. This was the only thing that we had an issue with.
Large room, comfortable, quiet No decaf coffee in room, tub drin was not working
This place was disgusting. The smell in the lobby was odorus and musty. My room was mediocre at best. I would NEVER stay at this place again. Needs to be closed down.
Bed was comfy. Shower was hot. Towels were clean. Had a pullout couch and desk. I was by the elevator and could hear everyone coming off and going on.
Room was excellent except tub which was peeling paint. Front desk said hotel was currently in progress to refinish tubs Breakfast would have been better with scrambled eggs
The location was great. Children enjoyed to indoor pool area. The bed was very comfortable.
The lady at the front desk was very friendly. She also seemed concerned genuinely when I told her the elevators were broken. The place was not clean. There were towels on the floor and someone's dessert plate on an entry table at 10 o'clock at night when we arrived and the same towels and plate were there when we left in the morning. The rooms were poorly cleaned and the general air was of an old, decrepit hotel. We almost got stuck on one of the elevators and then both stopped working when we tried to go back up to our room. It seemed like it was a beautiful hotel at one point, but was allowed to rot away.
was a great place to stay whiel I was seeing family, central to everything I needed to do while I was in town, and a welcome respite, a quiet place to retreat, when done with the day. I know they're in the middle of a remodel, but there was a pervasive smell of mildew on the first floor near the pool and near my room.
Close vacinity to activities and main roads. Lack of HD TV and a microwave.
DO NOT STAY HERE!!!! THEY HAVE ROACHES, THE STAFF IS UNPROFESSIONAL & THEY DID NOT GIVE ME A REFUND AFTER I HAD TO KILL AND SHOW THEM THE ROACH. THE MOTEL'S ARE BETTER THEN THIS TRASHY PLACE!
The bath tub was old and the pair was pealing. It was a total turn off when it came to showering. Other than that it was good for the money spent.
Nothing It was dirty. The carpets felt so disgusting you couldn't walk on in. The furniture was dirty, beds uncomfortable, and the ac was very noisy
The staff was superb! Very helpful and assisted with everything to my request. The room was equiped with refrigator, security deposit box, ironing, and washing facilities. Wifi was also a great amenity. Well, its appears the hotel is slightly outdated. The carpet and walls could use a facelift to present a more appealing, contemporary look.
Room was big and comfortable , lots of space for just the two of us . Bed was huge , sheets and comforter were clean and I was satisfied with that , the bathroom was clean as well and that was another plus . The towels were small and useless for drying off , that was the only thing that annoyed me . Other than for the price , this place was amazing and definitely more than I expected .
The hotel clerk Derrion was the sole redeeming feature of this place. He deserves a raise and a transfer to a facility that is much more worthy of his competence and williningness to help. He quickly refunded our money when it was evident we would not be able to stay. The first room assigned to us was clearly already occupied. The swimming pool had a light fixture loose and floating in the water but still attached to its outlet by its wires. The swimming pool area has no heat, so the area and the water are practically unusable this time of year. The next room assigned to us had a sliding closet door that was completely off its track. The safe was locked and inoperable. The TV had 1 channel. I was lured in by the seemingly low price, but with so much wrong, it was clear that any amount of money was too high. We left after 40 minutes and received all of our money back.
My kids loved the indoor pool hotel located close to interstate for easy travel Room was non smoking but you could smell the smoke.
Nothing The place smelt like drugs and there was clearly some illegal activity happening outside. The window to the room had been broken and could be opened from the inside or outside. Definitely wouldn't recommend
Good location, exceptional rate. Appears to be in a safe neighborhood. Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.
We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well. We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).
I like the location of the Newport News Marriott at City Center. There were places to eat, shop, take a leisure walk, beautiful scenery, and accessible.
Location is good for upper Peninsula actually it is in Hampton Roads The restaurant staff is Mediocre, the front desk is squished into a corner due to a remodel and it requires you to be right on top of other guests that are checking in, they advertise free wifi but charge and they charge to use the garage which baffles me because the city gives them Use of it(I used to be the city Assessor here so I know)
Came in for the One City Marathon, easy access to freeways and lots of nice food places in walking distance.
Clean well appointed rooms. Excellent breakfast. Friendly staff. Hotel was under construction so not everything was available and difficult to find your way around the hotel. Internet and parking were extra.
Estadia limpa e confortável. Excelente localização para tudo na área. O café da manhã podia ser atualizado. O café da manhã não tinha opções, nem sabor.
O banheiro era limpo. O quarto era barato o suficiente. Muitos vizinhos barulhentos. O quarto não era super limpo e cheirava um pouco a coisa velha.
Customer service was awesome
The room was clean and the location was definitely a plus. We had a great time during this stay. The front desk staff was very helpful and we enjoyed our stay. We came down to get some breakfast and they started cleaning up 30 minutes before they were set to close. I couldn't understand that. I know they want to leave, but if its supposed to be until 10, why close @ 9:30. One drawback I did not like.
Clean room and Friendly Staff. Was chosen as Customer of the Day and given a 'Free Upgrade to a Suite'. Loved the experience that I had at the hotel. Will definitely be staying there again.
In room Kurig coffee. Room was previously a smoking room. They tried to cover it up but is smells bad.
suite was amazing great breakfast
The hotel was under construction and I drove 13 miles to spend sometime with my fiance. So much noise for the room I reserved I got a headache so I upgraded and paid for the suite instead. The pool was unavailable because keycard readers didn't work.
clearness, the staff was great and very helpful. When i checked in late on Thursday night, the lady who checked me in was very nice and pleasant. I've stayed here before and I really enjoyed my stay! nothing that i didn't like my stay was great.
Spacious room. great for family. conveniently located off the highway. very satisfied. yes, the one bathroom in the private sleeping quarters was a bomber, but we managed. no general closet space for luggage and coats.
Easy check. Nice staff. Great location to my destination. There were a few spider webs on the ceiling. Other than that the stay was great.
Seems to be rather new and price is good. Sound insulation is not that good.
It was clean and it was smell great and the staff was very helpful will stay there the next time I go pick up my grandkids No everything was good the hotel was clean and the floor that I was going was just renovated
The renovations were beautiful!
I had a quick stay at this hotel and was so pleased with every aspect. I was departing on a very early flight so I asked if the airport shuttle would be running at 5am. When I was told it wasn't, the front desk employee, Lee told me he would have a taxi waiting in the morning and the hotel would pay for it. Staff was friendly, location was convenient, amenities were lovely. They didn't have a clock in the room and I was told they are in the process of removing them. Odd.
I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.
The gym was well equipped. It was a little far from VA Beach but that was our choosing.
The modern look and the newest of the hotel. The fresh coffee and lemonade with cookies in the lobby when you come in or leaving. Hidden charges put on my card that were not communicated. Need to watch whatever card you use.
People. Everyone in this hotel is so nice and helpful. None.
The staff was the friendliest staff I have ever had at a hotel! Everyone spoke to you. They are engaged. Clean and modern.
Clean with friendly staff Located between a supermarket and a multiplex.
Staff was great Paying for breakfast
Bathroom in room was immaculate, bed was comfortable and all the bed linens were fresh. Room was well kept as was the entire hotel. Staff was very friendly and always had a smile. Rooms were good sized. Hotel was in a great location. NO
Our baseball team has stayed here several times. Enjoy the indoor pool and nearby movie theater and restaurants. Beds are comfortable.
Clean room. Great breakfast. Good location. Close to Movie and Shopping Center. Had a slight printing problem in the corporate center. Staff not able to fix.
Non smoking room had smoky smell.
clean and comfortable - great breakfast
Very friendly staff. Excellent rooms, lobby. Pool and hot tub not bad but could have been cleaner. Overall very good experience. Would stay again.
Convenience. The front desk staff and 1 cleaning lady was MEAN, INCONSIDERATE, and CARELESS. While staying there with four kids ages 9, 7, 2, and 8mths old the rooms had obvious flaws like leaky toilets, smelly fridges, sink clogged, and the worst customer service ever. Its like they hated their jobs. Being 5 hours away from home they were awful with accommodations being that our car broke down. We stayed a total of 4 nights and couldn't even get extra towels or housekeeping until after 3 everyday. I would NEVER stay here again. Ever!!!
Very nice people asked how we are doing asked about my granddaughter The hot breakfast
The staff were helpful and friendly. The faucet was not secured to the sink. The outside flooring and stairs were cleaned just before I checked out Monday morning (between 6:00 and 7:00, high humidity) and I slipped and fell down the stairs with luggage in hand. Perhaps there might be a better time to mop the steps or when they might dry faster.
It was a decent place to stay for a reasonable price. They also allowed my husband and I to check in early which was much needed after a 10 hr drive! The location was difficult to enter & exit when leaving or returning to location after being out & about.
There were two chairs in the room I woke up on my last morning to find myself covered in bedbug bites, pillows were flat and uncomfortable, room was dirty especially the bathroom. There was a helpful female on Saturday morning who redid my room keys since they were keyed wrong by the male the day prior. One key was just flat out broken and didn't work