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The friendly, helpful reception staff made our stay particularly pleasantThe spa was outstanding
Excellent service from all staff cannot thing of anything we did not enjoy
If to describe all that it was pleasant in this hotel to turn out a poem, the novel. It is excellent hotel. Excellent owners of hotel who do all for your rest. Excellent breakfasts and suppers, an interior, service. Very purely and comfortably. Living in hotel you feel exclusive visitors
Nice SPA with many sauna options (try herbal sauna!) and good selection of massages (book in advance if you want them in the afternoon). Great food, especially dinner served from the menu - very elegant and tasty. Wine list should satisfy everybody. Great surprice - free hotel transfer to the gletcher ski area!
The hotel was very clean and hotel staff were very attentive.
Excellent Location. Big room (Junior Suite). Wonderful staff at the restaurant.Great dinners. No coffee/tea facilities in the room (had to pay everytime you wanted one). Breakfast was rather poor - had to ask for hot dishes, which was not explained.
Travelling on my own, I had a lovely smaller double room for sole use with big, square balcony. (I had a glimpse of the bigger doubles which looked magnificent). I could decide in the morning whether I wanted half board, which was an excellent 4-course dinner for only € 15.=. Real value for money! Hotel exceedingly well cared for, very pleasant and correct personnel. Situated in the village, but not on the main road, very tranquille setting, nice garden and terrace. My personal rating for this hotel would be 9.5 (the only thing I missed in my room was a small fridge, otherwise the rating would have been a 10!) N.B. If you are travelling on your own, make sure you get a room with a balcony! -
the room has comfortable chairs: after a day of walking absolute necessary. Bed and furniture are all of very good quality. There is a separate WC. Enough light to read a book in the evening. Limited check-in times (14-18) so if you arrive in the morning you may not plan a substantial walk. Half board gives a quite simple salad-bar. You pay for ordinary water to drink at dinner. Some rooms are just above a terrace where drinking guests may cause noise till late in the evening.
Great location, beautiful views, comfortable rooms, and excellent food. The staff is also very friendly; we arrived at approximately 2:30 in the afternoon and enjoyed a quite nice cake buffet and coffee at 3pm. The four course dinner in the evening was simply wonderful. We only stayed a single night, but I could have easily enjoyed several nights at this hotel. The hotel rooms are a comfortable size and nicely appointed - especially for Europe. The deluxe double room we chose was quite comfortable for myself, my wife, and our two year old child. The pool was pretty cold. I was expecting a heated pool for my toddler to enjoy, but it was just too cold for her.
Ik booked the 4-person appartment. The rooms were very large, even the bathroom (including a shower, a bath and a double sink) and the apart toilet! It is a great appartment for 4-6 people, with an excellent view from the balconies (which you can reach from the living room and the sleeping rooms). Right at the opposite of the street there is a supermarket and a bakery. The breakfast is rather expensive (10 euros) and they change the towels only once every three days. If you would like new towels earlier, you have to pay for it (I think 1.50 for a big towel). Those are not really big problems. There's a bakery across the street where you can get an alternative breakfast. And for me personaly it was not a problem to use the towel more than once.
We have got a huge luxurous apartment. Only the kitchen was suprisingly small, however this does not deteriorate the perfect time we have spent there.
Great place to stay; easy to get to from Innsbruck, and also to travel onward to the Stubai Glacier (a bus stops right out the front). Hotel staff very friendly, and even gave up some good tips for a Hike in the local area. The 2 bedroom apartment is lovely, with lots of cute little personalized touches, along with Schnapps on arrival! I would certainly stay here again! No
Clean good service considerate staff No
Service was excellent. Best Alpine breakfast ever had. Superb aapt/pension, with lovely baclcony. Ski hire/shop, Pub and bus stop all on site. NO, everything was excellent
The kindness of staff was far more than superior. The location is great. Unability to override the heating. Due to hotels system and/or regulations
I thought the hotel was absolutely beautiful and the staff seemed very committed to making our stay as comfortable as possible. Although our room was spotless and beautiful, and the bathroom was very nice, the shower was very tiny and hard to move around in.
Reception staff was great ! Luxury rooms are super. Breakfast and dinner were very good. Especially we liked coffee/cake break 15:00 - 17:00. Ski bus stop is 50 m from hotel. Also you can get free of charge transfer to Gletcher from hotel, but you need to order it day in advance. WiFi is almost everywhere in the hotel, but you need to ask new access codes every day. Some rooms are renovated. SPA and pool are old. Waterfall in pool work 10 min. once during 2 hours. One day personal forgot to switch on big sauna. We informed personal that at the day of check out we need breakfast at 07:00, personal was late and part of our group left without meal.
Good money value and good position
The rooms were beautiful, and the in room jacuzzi was nice too. Very upkept place. Breakfast didn't have eggs, other than that. It was good
nice and helpfull staff,big rooms,very clean,great view and the food is delicious.
Friendly staff, good breakfast and dinner. Large room with balcony and good valley views. Location is a little far from Neustift centre.
Very nice and helpful personnel. The halfboard dinner reach, tasty and very well inspired dishes. Double room very nice, and suite very large and nice furnished. Very good value for money. The ski bus has a stop station just in front of the hotel. We highly recommend this hotel.
Comfort and service both excellent, and a varied and plentiful menu. We felt more waiting staff was necessary on occasions when restaurant was full.
Clean and friendly.
Welcoming, clean, value for money hotel. It is on the edge of a little town where you can walk into the hills or catch a bubble up into the mountains and walk back. It is near to Innsbruck so that you can drive into there for the day.