Contras: The food was horrible
They couldn't make common fried rice
Lack of variety on menu
Prós: restaurants in the hotel
Contras: The service at this hotel is absolutely haphazard. Some evenings they do the turndown some evenings they don't, the same for water, tea, minibar, etc. It seems the staff there have no protocols for service delivery and they do things out of memory, and then forget to do things... it was really unpleasant. Also, the front desk never answers the phone!
Prós: New, and on an excellent location. Hotel staff are very thoughtful and nice. Hotel rooms are spacious and very comfortable. Lounge, bad and restaurant are a good place to sit and relax. Had to pass a few gates and security personnel so I trust it is secure too.
Contras: Unfortunately at the time of staying pool, spa, gym were still under construction. Expected to be open in November 2014. Hotel offered free head and shoulder massage in the lobby to compensate which was very nice.
Prós: O lugar é limpo e elegante
Contras: A comida era horrível
Eles não poderiam fazer comum arroz frito
A falta de variedade no menu
Prós: The room was comfortable with standard amenities. The view was better than usual (not a parking or another building).
Contras: The food was ok. As a vegetarian, I don't expect a lot in Kenya. I had essentially two choices--vegetarian pizza, and pasta. There might have been a sandwich. I shouldn't complain, while the choice was limited the quality was good.
Prós: The service and food are excellent Very comfortable beds too b
Prós: Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!
Prós: Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services.
Contras: Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.
Contras: - We arrived at 11pm (11 in the evening to be super clear) and not only did they have trouble finding the confirmed reservation, but they also didn't have the room ready. We booked days prior and also called to confirm the reservation the day before.
- Upon checkout there was a $40 phantom charge that wasn't agreed upon. They would not let us leave until we paid this, and I promptly challenged the charge with my credit card company.
Prós: Friendly staff, breakfast was good, clean environment.
Contras: Some rooms need an update
Prós: The staff are extremely well trained I don't know why this hotel is not starred as luxury. I enjoyed all bits of conversations with the people who worked at Sarova Panafric.
It sits in a quiet neighbourhood right next to Uhuru Park a 250 KSH (Uber) taxi ride away from Westlands, and within 10 mins' stroll (only during the day though) to Central Business District which has supermarkets for any daily needs. The complimentary breakfast is hearty.
The hotel provided for me a quiet getaway from the busy daily life, while offering all conveniences at hand. Value for money.
Contras: There is nothing I found to be lacking from this hotel. The parent hotel Sarova Stanley has a great authentic decor from the old colonial times, but it can be visited from Panafric.
Prós: Most staff friendly and professionally
Contras: Rooms were not clean , especially the bathrooms sheets not changed while there and water boiler went out had to take a shower in cold water and staff seemed not to care and did not offer a sincere apology or explanation and hotel was booked so no other acccomadations available. Restaurant food not the best, menu the same all week Service was poor nor friendly and took at least an hour or more to get food and anything else asked for we had to wait for and received usually when we no longer desired them. My son ordered ribs and it was very fatty and we complained but all they was stated was the cook would be notified. Ordered hamburger plain when receiver after an hour of waiting it was brought with everything on it . Took back and waited over40 min we cancelled it and manager said it was almost done to please take it , inspire of us telling her we no longer wanted it and tired of waiting .
Prós: Veranda and clean facilities
Contras: Staff checking up on me, calling and knocking and even coming in room
Suggesting I should not have a guest