The hotel was clean and nice. The air conditioning worked extremely well. The bed was soft and extremely comfortable. The TV didn't work properly at first. There was sound but no picture. We called the front desk and it took just over 30 minutes for the guys to come fix it. By that time I had already found the problem and fixed it, and called the desk to cancel the repairs. But the guys still came to fix it 15 minutes later. This is extremely annoying at midnight when I'm about to go to bed with my wife. I want to find the owner of this place and go knock on his door at midnight for no reason.
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
None When i got to the hotel at checking time....my room still was not ready. After they have me keys to the room...no one helped me to my room. When i get to the room...it was small....had ants...and the bathroom was still dirty...i checked out after finding a real 4 or 5 star hotel
Pool area was dirty and very dated
breakafast buffet was superb. rooms are too old. need to renovate.
renovate and paint around bathroom doors looks bad
Very lovely and good in understanding people Some of the hotel floors were too old
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
The whole hotel experience was great. Nice room, comfy bed and relaxing ambiance despite the busy streets of manila. The pool & fitness area is not that huge to accomodate larger amount of guests. Pathway to the chapel is a bit dim & creepy at night.
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
Location It needs remodeling and it need cleaner carpets
Price and service Food
The location The reservation was handled very poorly.
For the price of 48 USD stabdard room: a) a hearty breakfast-food was great but suggest that they switch to brewing coffee-Philippnes has one of the best arabica's from Batangas) rather than the tasteless instant variety;b) Free english newspaper;c) Relatively reliable and fast free wifi connection;d) friendly and super helpful staff;e) room large enough for a couple and possibly a kid or 2 without feeling cramped and with its own bathroom facilities (also suggest a more powerful lamp for reading as an extra) and e) Walking distance to a large swanky mall-Robinson's--all for USD 48 ! None-I got more than I paid for. In the earlier reviews, guest noted the location and its seediness. In my opinion, nothing short term can be done with poverty and its daily manifestations in Manila. The hotel is located in an older section of Manila once renowned as a red light district in the hey day of US military visiting Manila for its R and R break. Do I feel unsafe? No but using common sense anywhere one is traveling to is always a good rule be it in Baltimore, USA or in Manila, Philippines.
location and facilities Room 202 very noisy at night, next time I want quiet room please
The hotel staff are courteous and nice. The location is good for city trips.
Nothing. Stupid hotel. Everything. Stupid hotel.