the Main Gate is far a way from the room you have to wal and walk :))
I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant
The location of the hotel and the comfort or the room I did not like the fact that in the room the breakfast was stated as starting at 6.00 am and finishing at 11.00 am but when I went down for my breakfast at 10.20 am I was told that it finished at 10.00am not as it was stated in the room.
the room decor the location and the internet very slow
Clean, polite and friendly staff Food not exciting, location is good for view but not close to other activities
The trademark of the hotel is definitely the in-room aquarium, which is why I wanted to try it out. My 6 year old daughter was entertained and spent hours watching the fish swim around. Ocean park is right outside as well. Excellent location for guests planning to visit. Shower and toilet were clean and the water heated up very quickly. Decent Wi-fi speed. Bed was comfortable. Room service was quick. All you can eat breakfast buffet is really good since its free for 2 guests per night. But I had a few guests over for breakfast and i felt like paying 600 php per head was a little too much. Service was excellent. Bath tub placement was questionable since it was out in the open. Not a problem for kids who want to swim around but no privacy for adults who want to take a bath (unless it's more of a couple's romantic weekend, then it wouldn't be a problem). Menu for in-room dining is very limited. Some of the decorative pillows looked like they needed to be replaced. I was really hoping to get a room with a view of Manila Bay AND an aquarium, but its either 1 or the other. I would have paid extra for the suite, but it had no aquarium.
Fantastic wallside acquarium in room. Really different and Nice.
The fishes and water tank in the room... Awesome view. For first time visiting, it would be nice to be given a short view of what the hotel is, where it's located, what's around, and what we can do in the hotel or sounding area.
Aquarium in the room if you select this option. Modern room confortable. Too expensive. Awful brreakfast in a fast food area, bad quality disproportionate with the quality of rooms and price. If breakfast is important to you do not go there.
The view And lovely food and location and staff was friendly. Thanks for upgrade.
Very nice location with a lot of activities What I hate most........the bathroom was really inconvenient.
Price and service Food
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
The whole hotel experience was great. Nice room, comfy bed and relaxing ambiance despite the busy streets of manila. The pool & fitness area is not that huge to accomodate larger amount of guests. Pathway to the chapel is a bit dim & creepy at night.
The hotel was clean and nice. The air conditioning worked extremely well. The bed was soft and extremely comfortable. The TV didn't work properly at first. There was sound but no picture. We called the front desk and it took just over 30 minutes for the guys to come fix it. By that time I had already found the problem and fixed it, and called the desk to cancel the repairs. But the guys still came to fix it 15 minutes later. This is extremely annoying at midnight when I'm about to go to bed with my wife. I want to find the owner of this place and go knock on his door at midnight for no reason.
None When i got to the hotel at checking time....my room still was not ready. After they have me keys to the room...no one helped me to my room. When i get to the room...it was small....had ants...and the bathroom was still dirty...i checked out after finding a real 4 or 5 star hotel
Very lovely and good in understanding people Some of the hotel floors were too old
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
renovate and paint around bathroom doors looks bad
Location It needs remodeling and it need cleaner carpets
breakafast buffet was superb. rooms are too old. need to renovate.
Pool area was dirty and very dated
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
- Location...Near to Dr. Rizal Garden etc - Staff: So abundant in fact they can cut down. - Breakfast- Complimentary ...yet excellent with a mix of healthy aswell tasty item combinations...buffet style. - Personally speaking I don't like local [Philippine cousin] Best Western is good alternative for me. -Staff very courteous. - Bathroom had inadequate shelving for all my needs, items - Their dinner pricing was higher than surrounding eataries like McDonald, Wendy and other places. - I am always looking for best value.. It fit my budget well. No complaints.
Nice small hotl with friendly staff.
Rooms are modern, clean, and large. Only one thing I would change to make the room perfect, a soft chair to relax in. Room is equipped with hard chairs like you would expect to see in a dining room.
My booking was correct and the service good. When I had a situation where the Aircon stopped working I was moved to another room with no problems or upset. In dealing with the problem they were quick and decisive. When I asked the Concierge if it was possible to get another pillow the young man replied that it was and he would bring it in a few minutes. No additional pillow was delivered.
THe staff could not do more for you,always polite,and very friendly,I would reconmend La corona top stay. Nothing everything was good.
Food was good and the hotel was very clean.. Staff was almost too polite, but very helpful Some of the hotel's drivers had unclear prices and were reluctant to tell me until I had arrived at my destination.. They were also far too expensive, charging me as more than triple the rate of a regular taxi. My stay would have been perfect had the drivers been more honest. To be fair this was not typical of every driver at your hotel. The drivers Ruel and Gerry were very good.. Also on another occasion I asked the driver to bring me to a regular bar but he brought me to a whore/prostitute bar instead. This was hilarious for me but I can imagine other guests becoming offended at this.
Walking distance to Rizal Park, Ocean Park and Robinson Mall. Good breakfast buffet. Staff was super friendly and helpful. They need to rethink the mattress. Upgrade to pillow top or memory foam. If you like it firm it's up your alley.
Showers are great! Best next to the Yokohama bay Sheraton. a 2nd pillow..
Mr Nard is your examplery good staff.We always get right info from him.He is very polite ,respectfullness yet trustsfullness and helpfullness.He can speak Malay fluently and this is good for guests from Malaysia,Indonesia and Brunei especially the guests whose English is under parr. No complaint so far.
Was not impressed with the hotel. Water pressure was low. Noise of construction. Internet was not good.
Hotel is good but road side rooms got lot of disturbance of traffic
Close to LA Cafe I wasnt there long enough
Close to the Sikat-bus, which goes to Batangas/Puerto Galera The standard room was extremely noisy due to traffic and bad windows. The staff does not hesitate to lie to your face.
I liked the room I did not like the inside bar it was hard to hear yourself speak, the staff at the bar were not experienced, however the breakfast staff were great.The checkin took to long and the front desk staff were not overly helpful
Nothing. Stupid hotel. Everything. Stupid hotel.
For the price of 48 USD stabdard room: a) a hearty breakfast-food was great but suggest that they switch to brewing coffee-Philippnes has one of the best arabica's from Batangas) rather than the tasteless instant variety;b) Free english newspaper;c) Relatively reliable and fast free wifi connection;d) friendly and super helpful staff;e) room large enough for a couple and possibly a kid or 2 without feeling cramped and with its own bathroom facilities (also suggest a more powerful lamp for reading as an extra) and e) Walking distance to a large swanky mall-Robinson's--all for USD 48 ! None-I got more than I paid for. In the earlier reviews, guest noted the location and its seediness. In my opinion, nothing short term can be done with poverty and its daily manifestations in Manila. The hotel is located in an older section of Manila once renowned as a red light district in the hey day of US military visiting Manila for its R and R break. Do I feel unsafe? No but using common sense anywhere one is traveling to is always a good rule be it in Baltimore, USA or in Manila, Philippines.
The hotel staff are courteous and nice. The location is good for city trips.
The location The reservation was handled very poorly.
location and facilities Room 202 very noisy at night, next time I want quiet room please
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
The bed was comfortable. At least there was bottled water to drink. Location is good, very close to everything. No towels in the bathroom. I was glad I brought towels with me. The prize of this hotel is too much for what I paid. The room was very small.
Just a basic room. Not as advertised. All though the room was clean and affordable I booked for 2 adults and 1 youth. Their was only 1 small bed. In a very large room. And if we wanted a second bedroom it was $20 more. If we want more pillows it was $10 more. If we want blanket 10 Nightly
I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean
The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00