Contras: There was no gym facility!!! Hopefully on my return there will be one
Prós: They made every effort to make us feel comfortable and even upgraded our room/bungalow. The thermal waters felt great and our bartender made every effort to please us. Breakfast was simple, but appetizing. I wished we had stayed here more time. Thank you!
Prós: Basicamente tudo
Contras: Não havia academia !!! Espero que no meu retorno lá será um
Prós: Eles fizeram de tudo para nos fazer sentir confortáveis e até mesmo fizeram upgrade no nosso quarto/bangalô. As águas termais eram ótimas e o nosso barman fez de tudo para nos agradar. O café da manhã era simples, mas apetitoso. Eu queria que tivéssemos ficado aqui mais tempo. Muito obrigado!
Prós: Gabby, the owner was great, very friendly and always helpful. the 2 cafes in the front were excellent and we ate there everyday. It's an easy walk to the beach and restaurants. Bank with ATM is across the street. So, all in all, very convenient and good value for the money.
Contras: there is a club on the other side of the the street that played very loud music on friday and saturday until at least 3pm. Sounded like it was in the hotel! Not good!
Prós: David and his family were great hosts. The hotel is well maintained. The rooms are clean and the pool is serviced regularly. It's a good location, about 1 mi out of the city center, but with multiple restaurants and a super market nearby. The Red Frog Coffee shop (little yellow building next door) is a great place; try the empanada. They also offer use of a communal kitchen that has the necessary cooking tools. David can also help you book taxis, tours and transfers.
Prós: I cannot say enough about our stay at the Volcano Lodge and Springs. We booked it because the rainy season rates were hard to pass up and because 95% of previous guests rated it Excellent. The room rates were so low that I wondered if the ratings could be true...but I have never had more good things to share about a hotel experience! We stayed in a superior room with an amazing view of Arenal from our porch. The property is designed so that the view from your patio makes you feel like you are at a private villa. All we saw before us was Arenal and lush vegetation. There were people next to us but we never saw or heard them. You couldn't even see where the cars were parked. It was almost total solitude. The room was attractive and clean. The beds were comfortable. The shower was always warm. Our room was only a short walk from the main pool and mineral springs which was a pleasant surprise. Others will have to walk further but the grounds are so nice that the walk is like a stroll in a garden. I read some reviews that the breakfast was adequate but nothing special. I have no idea what they were talking about! To me it was a wonderful daily brunch. We stayed 4 nights and looked forward to each morning. Most food items stayed the same but how can you complain about having fresh bananas, pineapple, papaya, and watermelon, three different breads for toasting, pancakes, scrambled eggs, rice and beans, sweet plantains, lunch meat and cheese, a waffle station and made to order egg station with 6 toppings for omelets, OJ and Mango / Banana juice, and coffee to pick from? There were also two breakfast breads each day that varied and one or two different Costa Rican hot items each day that included small sausages, chicken or sausages in a creamy tomato sauce, and several types of what they called "hash"…potato based one time and green bean based another. To top it off, the restaurant has a great view of Arenal and the pool / mineral springs area and an attentive and cheerful staff. They even attached their old bananas to a nearby tree each morning to attract birds! The pool was clean and the mineral springs area very relaxing. They just added a second hot springs and bar. The grounds are filled with beautiful plants and fruit trees with a running / walking nature trail that they are just getting going. It was a bit confusing but we loved it…especially watching the intricate world of leaf cutting ants! Bottom line...you will love this place!
Prós: Great pool, amazing staff, very clean. Good location.
Contras: Wifi was weak if some places, but not a big deal!
Prós: Ótima piscina, equipe incrível, muito limpo. Boa localização.
Contras: Wifi fraco em alguns lugares, mas isso não é tão importante!
Prós: Had a wonderful stay. Great location to explore the rain forest of Costa Rica. Had a wonderful room with beautiful views. Fabulous bathroom with huge Jacuzzi tub and separate shower. Staff were very friendly and attentive. Great to come back to the resort after hiking, zip-lining and ATV-ing and relax at the hot springs. Will definitely return.
Contras: Breakfast was very expensive. Buffet was $25++. The bill was $125.00 for our family of 4. We shopped in town and had breakfast in the room. Was still enjoyable. There was a fridge, coffee. Would be nice to have options for breakfast.
Prós: The surroundings were beautiful with the volcano as the backdrop. The staff was friendly and accommodating. Shuttle service to spa and springs was very timely.
Prós: The hot springs make it worth the price. We stayed for one night, but enjoyed two days on the hot springs and pools. We absolutely loved it and recommend it.
Contras: Do not expect great food. Both breakfast and dinner were highly overpriced for the quality. Dinner was so disappointing, we spent about $100 for two entrees, one appetizer and two beers, but the ribeye was could barely edible, and the special nothing to brag about. They also offer a buffet by the pool for $39/person, which we didn't try. Breakfast for $25/person was also a rip off considering I only enjoyed the fruits and yogurt. The rest of the buffet was not great, so I barely touched it. They need to invest in better food in my opinion...
Prós: Ultra luxury accommodations if u choose the Rainforest room.
What makes this place extra special is the Shangri-La, the exclusive hotel guests only portion of the thermal spa.
Can't wait to go there again!
Prós: Everything was perfect. Best service and facilities! Amazing!
Contras: The breakfast is expensive
Prós: Staff, room and Thermals are amazing.
Area for guests only is very romantic and peaceful.
Contras: Thermal waters in area for guests only was not as hot as described by staff. Due to rain, all bungalows were dirty and wet. Staff could have been more on the ball on that. Perhaps covering them with plastic sheets so they wouldn't get so wet.
Prós: The thermal pools
Contras: The cleanliness was horrible. Dingy and smell of mold. The facility needs an update badly
Prós: Everything was Amazing
Contras: A less formal eating option and less expensive breakfast.
Prós: It's a magical place that never disappoints.Very family friendly yet very romantic, too....They have also made improvements and updates to the Spa. The only negative thing is you are totally watered logged after 48 hours there. We only stay 2-3 days max. Then head to the Pacific coast.
Prós: Quartos, instalações
Contras: Preço do café da manhã
Prós: Os arredores são lindos com um vulcão como pano de fundo. A equipe foi amigável e eficiente. Serviço de translado para o spa e as termas muito oportuno.
Prós: We loved the hotel! Too bad we only stayed one night because they were booked. The photos in the internet does no justice.The staff was very nice and everything was very clean. The room was large and it felt like a luxury hotel. The garden was very pretty and very well kept. The view of the volcano was beautiful. My daughter and her husband got a massage at the spa and they said the setting was beautiful in the lush gardens next to a river. The hot spring pool are drained and new water is put in in the morning. Loved everything about the hotel. Only regret is that we didn't stay there more days. We went the next day to another hotel that was more expensive and was not as nice.
Prós: Great location. Unbeatable views of Volcan Arenal. Wonderful pools and grounds. Great restaurant. Large clean air-conditioned rooms.
Prós: Valor. Limpeza.
Contras: Quarto é pequeno
Prós: Excelente localização. Vistas imbatíveis do Vulcão Arenal. Maravilhosas piscinas e jardins. Excelente restaurante. Quartos amplos e limpos com ar-condicionado.
Prós: The resort was a beautiful setting lots of greenery and a very friendly and accommodating staff. Had a plumbing problem first day but it was quickly resolved. Food was good and location was close to town but still tucked away.
Prós: The place is beautiful. The pool and hot tubs are great. When we checked in we took advantage of the special at the spa. The spa is amazing the massage was fine but the location is unbelievable, the room was open on one side facing the jungle and river I have never been to a spa before where the nature sounds were real and not played through speakers.
Contras: It's the jungle do you have to expect some bugs. There were tiny ants everywhere at the resort they did not bother anything but seeing ants crawl through the room lowers the cleanliness score to 4 stars. That being said I would stay here again in a heartbeat even with the ants.
Prós: The staff were extremely friendly and helpful. The grounds were amazing and we loved that we had access to the National Park trails. The Jacuzzi was a nice treat after a long day of hiking. The views were breath-taking! Access to other activities was relatively easy but the roads are not great. Town was about a 30 minute drive away. Nice breakfast buffet provided free of charge!
Contras: It would be nice to have screens on the front doors as well so you could have both the patio door (which had a screen) and front door open to allow a cross-breeze. The room became a bit stuffy and buggy during the day without this. Also it would be good if t pool was heated to allow swimming year round. The prices for food at the restaurant were expensive. The Happy Hour (2 for 1) would be better if they allowed for 2 different drinks vs. 2 of the same kind of drink. Finally a shuttle to town that ran even just 3 times a day would be a great perk!
Prós: We loved having so many hikes/walks to do right on the property and a very good restaurant as well. It was so nice having nature and animals outside our door each day. The staff was warm, welcoming, helpful and friendly. There were plenty of activities to do on the grounds for all ages: pool, foosball/game room, checkers, books, TVs in the main buildings and a hot tub.
Contras: Be aware that the Lodge is a 20-25 minute drive from La Fortuna up a somewhat rough dirt road. If you have your own vehicle it's easy to get to and from, but without a bit more challenging. There are taxis that cost $30 each way or a shuttle 3x/day from the lodge.
Contras: Prices or food were a bit expensive...we had a car so we drove to La Fortuna
Prós: Location, views and surroundings were fabulous. Staff were ultra helpful.
Contras: It would have been helpful to have a small desk and chair in the room for using computer. Morning nature walk was a bit disappointing, as guide only occasionally stopped to point something out. Food was only fair.
Prós: The staff was very welcoming, pleasant and friendly. The room was very comfortable, air conditioning worked beautifully and the beds were comfortable.
Breakfast was great. Great variety of food, fresh and natural juices. Local tastes. We arrived late for breakfast as they were closes down and one of the cooks was nice enough to come over and ask us if we wanted fresh eggs and she prepared them for us.
We had 2 rooms with 2 double/queen beds. We would stay again!
Contras: I really can't say anything bad.
The only thing that was a little different was we didn't have hand towels for the shower. But I understand that I am just use to using hand towels in the shower being from the US and many other countries may not use them. This is more of a personal preference, than anything, and I personally would not hold it against the property. Sometimes it's nice to break away from the norm. :)
Prós: The staff are not only helpful, but also go out of their way to make your stay as comfortable as possible. We arrived late after the gates were locked... and we were scared (the trip was rainy and foggy!). But the front desk staff came in the rain at midnight, unlocked the gate, showed us to our room and we made it safely. The next day we bothered her again because we had problems with the safe, but she was always happy to help, patient, and would always ask if she could help more. This was the most helpful staff we've ever had.
Contras: Being near forests and waterfalls naturally makes the air very humid, even in the "dry" season. As a result, our pillows were musty (moldy?) and the sheets felt damp even though they were dry. It made sleeping a bit uncomfortable.
Prós: View of volcano was beautiful. The thermal springs were relaxing. We had a good time.
Contras: Some of the prices were hiked up. They made a mistake with our billing, so pay attention when checking out.
Prós: Nice place. Good privacy even in shared houses with private verandas. Lots of pools and other stuff to do. Great breakfast. Restaurant doesn't do takeout and pool bar, which does, was very slow, though otherwise ok. And technically they ban food from the outside. So with a small baby going to sleep early, dinner was a problem. Thankfully there are minifridges (no microwaves or coffee pots, though) and no one enforces the ban. Also water slides, while fun, are a bit dangerous - the pools are too shallow for them to be used by adults without bruising an elbow or back
Prós: Free shuttle within the facility
Prós: Great views of the valley and the mountains
We could see and hear several different varieties of birds sitting in our balcony
Decent breakfast in the morning
Contras: $50/night for kids. Most hotels don't have extra charge for kids, the one's that have are $10-$25.. $50 is a bit too much, especially with no information upfront
Registration Staff was very helpful, but did not have a lot of information outside of Monteverde. Ordering anything to the room would take a long time to get.
Concierge/Travel Desk was under-staffed. One of the person at the desk was rude and not eager to help. Other person was very helpful.
Prós: The hotel property was tropically lush, well maintained and beautiful. They had a butterfly enclosure, a rare red frog enclosure, water, crocodiles and nice paved walkways. Wonderful view of the Arenol volcano. Our room was very large with a big closet and bath. It also had a front and back door with beautiful views for morning coffee. Breakfast buffet was good with a big variety of items and nice patio to enjoy the beautiful scenery.
Contras: The beds were extremely hard, I had to lay out all my pillows and sleep on them.