First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The air condition noise is kind loud.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
3 big swimming pools all around the resort, so each one is not very busy...
the chikingout is not fliksabul
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
Staff very friendly, huge room and bath, very clean good value
privacy cost of food & drink
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Convenience Reception desk staff service
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Friendly stuff, pool
Very nice hotel
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
it was modern and close to the night live it was still new and well looked after, modern and really neat
The breakfast was fantastic and the stay was comfortable
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Hotel is quite noisy and cleanliness of the room could be improved
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
great staff not yet 100% finished
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
The hotel was a complete dump. The front desk staff was rude. They want a $2000 baht cash deposit For I don't know what. You can't wreck the place anymore. The rooms smelled like mildew. The bathrooms were worse than a hostel. The pool is a joke. Breakfast is disgusting. No elavator. 2 miles from town unless you walk into the Hilton and take a shuttle to the pool which is across the street from the beach. Spend the money you are going to waste on cabs and stay somewhere else or you are completely wasting your money. We checked into the Grand Sunset Resort after the first night and it was amazing.
Facilities available in room are excellent. At the time of registration staff should inform about the Shuttle service provided by the Hotel for patong beach together with information of break fast and 15 minutes free and 30% discount on message.
Hotel had great contemporary style. Staff were absolutelty beautiful. Pool area was very glam! Could not fault.
Kind employees, Brandnew facilities, nice breakfast were great This hotel was great but the only downside is the noise: Superior rooms werent noiseproofed at all(i could literally hear others coughing). Location also is not the best place for sightseeing either, but if youre joining a tour program they provide free door to door transportaion so its no problem
it close to the shopping center and restaurant (10mins walk), quiet environment, nice breakfast
This is a great new hotel in patong. It is a 10 minute walk to the beach and Banglor Road, however the affordablity of the hotel and the facilities available make up for the distance. Staff were very helpful and always happy.
The hotel is fair in term of room facility. We enjoy staying there and the location is the best bet.
The staff were always there to help. I did not open a door whenever I was coming or leaving. The staff were always smiling and helpful.
The service was excellent - very friendly front office staff who made me feel welcome throughout my stay Construction still ongoing - some noise in the daytime but not major
Totally new and clean Very nice location 5 min from patong beach and very cosy hotel. I will definately revisit it!!!
Location is convenient and easily access to the heart of Patong. Front desk staffs are polite, helpful & responsive to your enquiries.
das instalaçoes, do conforto e de pequenos pormenores tais como o facto de todos os dias as 19h irem ao quarto com 2 tulipas para abrirem a cama a necessidade de interpretaçao de ingles. as funcionarias da recepçao nao sao accesiveis.
Please write at least 15 words
pool right outside my room takes awhile to check out they have to check the whole room. Taxi's oufront will stiff you so HAGGLE THEM
The hotel staff particularly Reception staff are very friendly and help-ful.Buffet Breakfast spread is good.Hotel situated close to Patang beach and Banga road and choice of eateries close by. Hotel design looks impressive and futuristic but the rooms are small and not well appointed.There is little place for placing our luggage and belongings,The cots and beds are just adequqte and not to our liking.Rooms decor and furnishing lacks cosyness and the feeling of intimacy.