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The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The air condition noise is kind loud.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
Staff was good, window view in our room was spectacular. Room deluxe with a balcony on the corner is the best. There are many different cafes and restaurants nearby. They have the dog's shelter that is very touchfull. Not very close to the beach. It takes about 10 minutes to get there.
The breakfasts were good. The staff were friendly. It was opposite the beach. It has a good pool, with separate section for little ones. It was on a busy street and it was a bit noisy. There was no grass or garden area.
All facilities (eg pool) very clean and staff helpful and respond quickly to enquiries. Spa/massages much dearer than local centres. Gym not unlocked early enough. No cable TV program in room.
I find it dificult to write anything positive: I have travelled "far and wide" but this hotel was not up to standard of the charges - the beach was nice. How can you ask this question if you do not "want complaints"!! Gym on top floor- locked-pool on bottom floor-room towels not sufficiently thick - hairdryer suitable for very short hair-translating money matters ensurs high costs- doors to balcony not suitable for children safety-some breakfast food prepared the day before
The relaxing atmosphere of the hotel and swimming pool (even though it is small0
The hotel is near to the beach. The hotel is not for people who want to relax, very very noisy, we didn't sleep the 2 nights we were there.You hear every single sound from other rooms and doors close slamming.The rooms reserved Booking.com are the ones in the back facing the backyard and with a/c machines just outside the room.
comfortable and able to surfing net 24 hours. The staff also very helpful. swimming pool is just open til 6pm. hope that it could open til 9pm. it will be good.
there is no elevator
Hotel Staff and cleanliness Breakfast very very simple
This is an excellent hotel - modern, stylish and very comfortable. The rooms are lovely - well thought out, comfortable king size beds and good bathrooms. The location is fabulous - in the middle of the shops and a 2 minute walk to the beach. A couple of doors up is the wonderful Red Onion restaurant - great food, great prices. The front of house staff were exceptional - friendly and helpful and ready to assist at any time. I stayed wth my eight year old son for a week and we loved it. The hotel's restaurant staff were not nearly as friendly as the front of house staff and the discrepancy is very noticeable. Overall training to the same level of courtesy and service would be beneficial to the hotel. The inhouse movies and music have gone so the hotel needs to get a selection of DVDs for guests' use. The only available cable channels are news or in Thai language.
Friendly staff, comfortable rooms and great swimming pool. Free internet connection in all rooms. Great value as this beats more expensive hotels I have stayed in. The air conditioning was noisy.
Nice place, friendly staff, good value, central location in Karon.
quite modern cosy hotel with attractive design, MACs ans free internet in the room inattentive staff, poor breakfast menu
room was very clean. staff were really good