Prós: The friendliness of Hotel staff. Liked the locale. I made several calls once upon arrival, once I had hung up the phone from each call there was a knock on the door, saying staff, you have a problem. I thought this was excellent attention to customer need
Contras: Hired the hotel limo driver to take me to a city about 2hrs away. I noticed the driver begin to lose patience and get anxious. His driving became one of not being safe, but one of aggression. I'm not sure what caused, something to do or health concerns.
Prós: Location was right in the middle of the city. Easy to get around. Food restaurants close by. Shopping for food and merchandise located within walking distance.
Contras: Waving down a taxi was difficult at times. Hot water in hotel room hard to come out at times.
Prós: The value you get for your money! Location is perfect. The rooms were clean. The lovely front desk ladies were very accommodating and friendly. Pool was clean and the slides were fun! Lifeguards did a good job watching over and warning the kids.
Contras: Nothing, Everything seems to be on point every time I stay here. I've been here quite a few times and have even stayed at the other hotels across the street, but this place is the best bang for your buck in the Smallville area.
The pool is dirty.
Contras: My room has some cockroach. It's disgusting.I complained to the front desk and they just said that next next time I should tell them right away. Like I did but they didn't do anything. Yuck!!!I even told the front desk never use their hotel ever again.